Item: Zoom Events & Webinars
Rating: 7
Author: Verified User

Overall Satisfaction with Zoom Events & Webinars

Use Cases and Deployment Scope

We use Zoom to host all of our external client meetings and sales calls. Zoom enables us to communicate with external stakeholders without the need for face-to-face meetings or travel to external locations. We have essentially built our business around Zoom as soon as COVID-19 hit.

Pros and Cons

Pros

Clear visual display.
Records Meetings.
Provides chat functionality.

Cons

Organising meetings can be overly complicated.
Functions in menu are often hard to find during meetings.
Sometimes not all meetings are listed.

Return on Investment

Improved client acquisition.
Improved client retention.
Saved need to travel.

Alternatives Considered

Microsoft Teams, Google Meet and Whereby

Zoom is a good option compared to these other softwares as it is more universally accepted. The advantage of this is that most people use Zoom, making it easier to arrange a call with external stakeholders. Microsoft Teams is often very unreliable, and Zoom seems to work more consistently compared to the other options.

Key Insights

Do you think Zoom Events & Webinars delivers good value for the price?

Yes

Are you happy with Zoom Events & Webinars's feature set?

Yes

Did Zoom Events & Webinars live up to sales and marketing promises?

Yes

Did implementation of Zoom Events & Webinars go as expected?

Yes

Would you buy Zoom Events & Webinars again?

Yes

Other Software Used

Microsoft Teams, Whereby, Google Meet

Likelihood to Recommend

Zoom is well-suited for any service-based business that relies on face-to-face communications, whether for client meetings or external sales calls. Zoom also provides a good platform for internal team meetings to discuss creative ideas or for one-on-one sessions. Zoom is also excellent for larger webinars where you need to present to larger audiences.

Comments

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Zoom is solid.

Software Version

Modules Used