What users are saying about
25 Ratings
5 Ratings
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Score 9.1 out of 100
25 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

ConceptDraw PROJECT

Getting started - using the Gantt chart to enter tasks in any order and then using those tasks to initially define a MindMap to further explore alternative dependencies. The alternative works better when initiating a project with significant unknowns.
Daniel Reiss | TrustRadius Reviewer

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Feature Rating Comparison

Project Management

ConceptDraw PROJECT
8.5
Creatio
Task Management
ConceptDraw PROJECT
9.0
Creatio
Resource Management
ConceptDraw PROJECT
9.0
Creatio
Gantt Charts
ConceptDraw PROJECT
9.0
Creatio
Scheduling
ConceptDraw PROJECT
8.7
Creatio
Email integration
ConceptDraw PROJECT
10.0
Creatio
Timesheet Tracking
ConceptDraw PROJECT
7.0
Creatio
Budget and Expense Management
ConceptDraw PROJECT
6.7
Creatio

Professional Services Automation

ConceptDraw PROJECT
8.4
Creatio
Project & financial reporting
ConceptDraw PROJECT
8.4
Creatio

Sales Force Automation

ConceptDraw PROJECT
Creatio
9.5
Customer data management / contact management
ConceptDraw PROJECT
Creatio
9.9
Workflow management
ConceptDraw PROJECT
Creatio
9.6
Territory management
ConceptDraw PROJECT
Creatio
9.1
Opportunity management
ConceptDraw PROJECT
Creatio
9.6
Integration with email client (e.g., Outlook or Gmail)
ConceptDraw PROJECT
Creatio
9.4
Contract management
ConceptDraw PROJECT
Creatio
9.5
Quote & order management
ConceptDraw PROJECT
Creatio
10.0
Interaction tracking
ConceptDraw PROJECT
Creatio
9.2
Channel / partner relationship management
ConceptDraw PROJECT
Creatio
9.4

Customer Service & Support

ConceptDraw PROJECT
Creatio
9.1
Case management
ConceptDraw PROJECT
Creatio
9.7
Call center management
ConceptDraw PROJECT
Creatio
8.5
Help desk management
ConceptDraw PROJECT
Creatio
9.1

Marketing Automation

ConceptDraw PROJECT
Creatio
9.6
Lead management
ConceptDraw PROJECT
Creatio
9.6
Email marketing
ConceptDraw PROJECT
Creatio
9.5

CRM Project Management

ConceptDraw PROJECT
Creatio
9.0
Task management
ConceptDraw PROJECT
Creatio
9.4
Billing and invoicing management
ConceptDraw PROJECT
Creatio
8.2
Reporting
ConceptDraw PROJECT
Creatio
9.5

CRM Reporting & Analytics

ConceptDraw PROJECT
Creatio
9.4
Forecasting
ConceptDraw PROJECT
Creatio
9.4
Pipeline visualization
ConceptDraw PROJECT
Creatio
9.4
Customizable reports
ConceptDraw PROJECT
Creatio
9.5

Customization

ConceptDraw PROJECT
Creatio
9.9
Custom fields
ConceptDraw PROJECT
Creatio
9.9
Custom objects
ConceptDraw PROJECT
Creatio
9.9
Scripting environment
ConceptDraw PROJECT
Creatio
10.0
API for custom integration
ConceptDraw PROJECT
Creatio
9.8

Security

ConceptDraw PROJECT
Creatio
9.2
Single sign-on capability
ConceptDraw PROJECT
Creatio
9.1
Role-based user permissions
ConceptDraw PROJECT
Creatio
9.2

Social CRM

ConceptDraw PROJECT
Creatio
9.4
Social data
ConceptDraw PROJECT
Creatio
9.2
Social engagement
ConceptDraw PROJECT
Creatio
9.7

Integrations with 3rd-party Software

ConceptDraw PROJECT
Creatio
8.4
Marketing automation
ConceptDraw PROJECT
Creatio
8.4

Platform

ConceptDraw PROJECT
Creatio
9.0
Mobile access
ConceptDraw PROJECT
Creatio
9.0

Pros

ConceptDraw PROJECT

  • Integration with ConceptDraw Mindmap makes work breakdown very easy.
  • We have cross-functional teams where team members often work on different projects in parallel. The multi project management feature has been a blessing over these years.
  • Another import feature is the availability of many different predefined report generation templates that made it very easy to communicate different aspects of the project to different stakeholders.
Anonymous | TrustRadius Reviewer

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Cons

ConceptDraw PROJECT

  • Non-intuitive keyboard shortcuts
  • No advanced reporting or estimates
Anonymous | TrustRadius Reviewer

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Support Rating

ConceptDraw PROJECT

ConceptDraw PROJECT 8.4
Based on 3 answers
Online tutorials always available + chat, email and phone. Questions answered promptly and completely.
Daniel Reiss | TrustRadius Reviewer

Creatio

No score
No answers yet
No answers on this topic

Alternatives Considered

ConceptDraw PROJECT

ConceptDraw has a much simpler licensing and pricing model. Perpetual license and ability to use in offline mode was an important criteria for us. Perfect bundle for small and medium business.
Anonymous | TrustRadius Reviewer

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Return on Investment

ConceptDraw PROJECT

  • Inexpensive way to present a professional project plan when needed
Anonymous | TrustRadius Reviewer

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Screenshots

Pricing Details

ConceptDraw PROJECT

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
$299*

* per user

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Rating Summary

Likelihood to Recommend

ConceptDraw PROJECT
9.0
Creatio
9.4

Support Rating

ConceptDraw PROJECT
8.4
Creatio

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