Likelihood to Recommend ConfigureOne is user-friendly, even for people who have never used it before. It is straightforward and flexible to invent a solid CPQ platform and a useful sales and quoting tool. A simple-to-use program with ongoing help affects the user experience. Administrative training is well worth the cost for comprehensive and practical experience. We employ it throughout the entire process, from the quote to the final product. But there are some instances where the configuration process can take a long time to finish.
Read full review Were it not for the fact that IBM CPQ lacks mobile and tablet applications, I would have recommended it 100%. However, I still have that 99% recommendation rate since this solution has saved us a lot by allowing us to close more sales within a short period by creating a channel where we collaborate with customers by offering coupons, sending price lists and orders.
Read full review Pros Allows the creation of an online catalog, where our customers can access from the customer portal and see all the products we have available, as well as their features, design, quantity, price, and more. We can take in an orderly manner the entire process of the product from its creation to the categorization of products. The system has customer and proposal management, where we can access the files without problems or complications. It has a tool for the design of products in 3D, which we love because we do not have to search in other files and programs for plans and designs. Inés Prieto R&D / Product Development Engineer - Quality
Read full review Firstly, IBM CPQ makes it easy for customers to make rapid products purchases through configuration, pricing and ordering processes. Centralizing selling procedure in one platform by communicating products pricing to clients. Improving ROI by attracting customers when discounts are introduced on products as well as offering coupons. Read full review Cons In some cases, the configuration process can take a long time to complete. While the cost is high, the service is excellent. Learning can be difficult due to the high level of customization implemented. Backend compartments only connect from above. Read full review Unfortunately, IBM CPQ does not have on-premises applications to use while not connected to the internet. This is no more a challenge since we have a robust WIFI connection in our organization premises. Read full review Support Rating Timely and courteous response time from IBM Support any time there was a request that needed to be made.
Read full review Alternatives Considered Configure One is flexible in inventing a solid CPQ platform and a useful sales and quoting tool to understand our customers' needs better. It's extremely user-friendly and provides almost limitless customization options. It provides a diverse range of functions that allow users to customize their tools. The support staff is always available and knowledgeable. Because of its excellent service, we chose it over its competitors.
Read full review There are tons of Configure, Price and Quote software, but I have not used a lot of them. However, unlike IBM CPQ,
HubSpot Sales Hub isn’t operated in compliance with any ISO standards and secured in a data center making it easy to leak customer sensitive data such as payment details.
Read full review Return on Investment It meets our extensive and dynamic product quoting needs and access levels, creating customized product quotes with minimal clicks. It is simple and flexible to create a solid CPQ platform, and a useful sales and quoting tool always adapt to the fast-changing technology trends. It's very adaptable, and it's integrated with CRM and ERP tools, so it creates a seamless user experience and ensures that our workflow is consistent from start to finish. Read full review Reporting analytics help us to transform static data into real-time insights that enable us to determine company financial standing. Data recovery and backup have maintained and governed vital organization data from catastrophes. Pricing, configuration, and quotation procedures enables us to automate selling channel that help customers make rapid informed decisions. Read full review ScreenShots