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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Conga CLM

    Score8.8 out of 10
    N/AConga CLM (formerly Conga Contracts, or Novatus) is a contract management software solution built around features such as contract creation, automated notifications, and approval and workflows.N/A

    Icertis

    Score7.8 out of 10
    Enterprise companies (1,001+ employees)
    Icertis supports contract lifecycle management (CLM). The analyst-validated Icertis Contract Intelligence (ICI) platform aims to turn contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Icertis boasts users among iconic brands and disruptive innovators who use Icertis to fully realize the intent of their combined 7.5 million+ contracts worth more than $1 trillion, in 40+ languages and 90+…N/A
    Pricing
    Conga CLMIcertis
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Conga CLMIcertis
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalRequired
    Additional DetailsConga offers customized pricing for their CLM product. The pricing prioritizes: Business needs Commitment to partnership Flexibility Budget alignment Competitive pricing Transparency—
    More Pricing Information
    Community Pulse
    Conga CLMIcertis
    Considered Both Products
    Conga
    Chose Conga CLM
    The above tools are good at specific things, but overall, conga has so many features that similar applications lag behind. Using the conga contract life cycle management, the entire process is becoming smoother, with all necessary approvals easily handled through predefined …
    Incentivized
    Chose Conga CLM
    Requires too much customization
    Incentivized
    Chose Conga CLM
    Much more easier for user and admins
    Incentivized
    Chose Conga CLM
    These tools were great but didn't had very good support for Salesforce ecosystem. We heavily rely on Salesforce & wanted a custom application that can live inside Salesforce & deliver.
    Incentivized
    Chose Conga CLM
    Conga has features similar to many of these other tools. They all have good and bad features depending on your needs. It really just boiled down to the lack of support from Conga. We were installed and then forgotten. When new features came out, it was up to us to 'discover' …
    Incentivized
    Icertis
    No answer on this topic
    Key User Insights
    Would buy again
    94%
    Would buy again
    119 Answers
    83%
    Would buy again
    10 Answers
    Delivers good value for the price
    93%
    Delivers good value for the price
    99 Answers
    83%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    89%
    Happy with the feature set
    113 Answers
    92%
    Happy with the feature set
    11 Answers
    Lived up to sales and marketing promises
    86%
    Lived up to sales and marketing promises
    70 Answers
    No answers on this topic
    Implementation went as expected
    81%
    Implementation went as expected
    85 Answers
    43%
    Implementation went as expected
    3 Answers
    Features
    Conga CLMIcertis
    Contract Authoring
    Comparison of Contract Authoring features of Conga CLM and Icertis
    Feature
    Conga CLM
    8.5
    120 Ratings
    4% above category average
    Icertis
    7.5
    11 Ratings
    9% below category average
    Contract creation8.8117 Ratings7.811 Ratings
    Contract templates8.8112 Ratings8.510 Ratings
    Clause library/saved fields8.9106 Ratings8.210 Ratings
    Guided logic7.693 Ratings5.49 Ratings
    Contract Collaboration
    Comparison of Contract Collaboration features of Conga CLM and Icertis
    Feature
    Conga CLM
    8.3
    110 Ratings
    1% above category average
    Icertis
    5.5
    13 Ratings
    39% below category average
    Contract sharing8.4102 Ratings4.111 Ratings
    Contract editing8.4100 Ratings6.99 Ratings
    Collaborating on contracts8.395 Ratings5.810 Ratings
    MS Word plug-in8.297 Ratings6.49 Ratings
    Approval process8.299 Ratings3.912 Ratings
    Interdepartmental workflows8.191 Ratings5.710 Ratings
    Contract Monitoring
    Comparison of Contract Monitoring features of Conga CLM and Icertis
    Feature
    Conga CLM
    8.7
    109 Ratings
    5% above category average
    Icertis
    6.2
    12 Ratings
    28% below category average
    Contract database8.6103 Ratings6.711 Ratings
    Contract search8.4103 Ratings6.511 Ratings
    Contract milestone reminders & alerts8.299 Ratings5.810 Ratings
    Custom contract reports8.3100 Ratings5.09 Ratings
    Tracking contract status8.6102 Ratings6.210 Ratings
    Compliance check8.682 Ratings6.97 Ratings
    Contract Management
    Comparison of Contract Management features of Conga CLM and Icertis
    Feature
    Conga CLM
    8.2
    82 Ratings
    0% above category average
    Icertis
    -
    Ratings
    Contract Storage8.680 Ratings00 Ratings
    Advanced Search and Filtering8.474 Ratings00 Ratings
    Customizable Contract Templates8.276 Ratings00 Ratings
    Workflow Acceleration7.870 Ratings00 Ratings
    E-Signatures8.370 Ratings00 Ratings
    Reminders and Alerts8.174 Ratings00 Ratings
    Analytics and Reporting8.575 Ratings00 Ratings
    Integration with other Systems8.070 Ratings00 Ratings
    Best Alternatives
    Conga CLMIcertis
    Small Businesses
    DocuSign CLM
    Score8.2 out of 10
    DocuSign CLM
    Score8.2 out of 10
    Medium-sized Companies
    Ironclad
    Score7.9 out of 10
    Conga CLM
    Score8.8 out of 10
    Enterprises
    Icertis
    Score7.8 out of 10
    Conga CLM
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Conga CLMIcertis
    Likelihood to Recommend
    8.8
    (128 ratings)
    6.3
    (13 ratings)
    Likelihood to Renew
    8.9
    (3 ratings)
    -
    (0 ratings)
    Usability
    8.5
    (6 ratings)
    8.2
    (2 ratings)
    Availability
    8.2
    (2 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    8.3
    (6 ratings)
    4.1
    (2 ratings)
    In-Person Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    9.1
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (2 ratings)
    -
    (0 ratings)
    Configurability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    10.0
    (1 ratings)
    2.7
    (10 ratings)
    Product Scalability
    3.6
    (2 ratings)
    -
    (0 ratings)
    Professional Services
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Conga CLMIcertis
    Likelihood to Recommend
    Conga
    And I mean that wholeheartedly, only because my experience has been so wonderful, and one of the things that I was warned against moving to Conga CLM was support. "Oh, their support's not that great." Absolutely wrong. I have received nothing but top-notch service support and there have been a lot of service requests for me only because of my gap in knowledge and every single person, one person in particular, always was jumped right in, very quick to respond, didn't just throw a knowledge article at me, actually said, "Hey, let's get on a Zoom together. Let's figure out what the issue is, and let's figure out what the solution is. " And it's that game changer for me. I'm very big on customer service, and Conga's support staff is amazing. I give a 12 on that. The product itself is just easy, and the team loves it. It works great. I work directly with sales, and we're actually wanting to get more of our documents into Conga CLM. Right now, we just have our master service agreement and some of our order forms, but we have other amendments and addendums and other business lines that we're trying to get into the system. It's just finding time.
    Incentivized
    Read full review
    Icertis
    Icertis is well suited for organizations that have a large number of contracts to manage and need a centralized platform to manage them. It is particularly useful for organizations that need to track and manage contract expiration dates, renewals, and other important dates. It is also well suited for organizations that need to comply with regulatory requirements and need a platform to help with compliance.In terms of scenarios where Icertis may be less appropriate, it may not be the best fit for organizations with a small number of contracts to manage. It may also not be the best fit for organizations that need a high degree of customization, as the platform does have some limitations in terms of customization options. Additionally, Icertis may not be the best fit for organizations that want a platform that is focused on specific industries, such as construction or real estate, as it's more generic in nature.It's worth noting that Icertis is a powerful and flexible tool, and its suitability for a particular organization depends on the specific needs and requirements of that organization.
    Incentivized
    Read full review
    Pros
    Conga
    • Template driven contract creation: when sales team needs to generate multiple contracts per day, instead of manually drafting each contract , by Conga CLM we can select pre approved template and system auto fills pricing details , customer name, legal terms etc
    • Renewal and obligation tracking: Conga CLM sends automated alerts when renewal noticed needs to be send 30days before expiry. It also flags upcoming renewals.
    • Audit trail and compliance: Conga CLM logs every action automatically and supports regulatory compliance like SOX audit.
    Incentivized
    Read full review
    Icertis
    • Contract Creation and Management: Icertis excels at streamlining the contract creation process. It allows users to easily create and manage contracts using pre-approved templates, which can be customized as needed. The platform also includes built-in e-signature capabilities, making it easy for all parties to sign and execute contracts electronically. This has greatly reduced the time and resources needed for contract management, and has enabled our organization to be more efficient in the contract creation process.
    • Contract Compliance: Icertis helps organizations stay compliant with regulatory requirements by providing real-time tracking and alerts for contract expiration dates, renewal dates, and other important dates. This feature has been particularly useful for our organization, allowing us to avoid costly contract renewals and stay compliant with legal requirements.
    • Analytics and Reporting: Icertis provides powerful analytics and reporting capabilities that allow organizations to gain valuable insights into their contract portfolio. These analytics and reports can be used to identify trends, track performance, and make more informed business decisions. This has been particularly beneficial for our organization, allowing us to better understand the performance of our contracts and make more strategic decisions.
    Incentivized
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    Cons
    Conga
    • X-author for Word can be improved as it does not maintain a stable connection and the org gets disconnected frequently.
    • It does not support grandparent relationship for merge field population.
    • A separate package needs to be installed for the integration of CPQ and CLM tools from Conga.
    Incentivized
    Read full review
    Icertis
    • Some features are unnecessarily limiting. For example, the inability to delete records or change fields later if it turns out there has been a mistake in how the contract was entered or the term was described. The Icertis form fields are NOT the contract record that is required to be kept. If someone makes an error, they should be able to fix it. The contract itself doesn't change, and that is the business record.
    • Too much is built on the assumption that the person requesting the contract is the one with the control or ownership of the contract. It would be better if the person to whom the contract is submitted for review was the owner in the system.
    • Not all requests will in fact end with a contract. Sometimes requests are started and the project is abandoned or put on hold for a period of time. More status fields that reflect the reality of contracting would be helpful.
    Incentivized
    Read full review
    Likelihood to Renew
    Conga
    Simple and easy to use for the legal team to creates contracts in Salesforce and with the help of conga contract attaches the different clauses through the bundle and sends them for negotiation and for signature. This is the primary work they do from Conga contracts. We had solution which is build using conga contracts, conga composer and conga sign
    Incentivized
    Read full review
    Icertis
    No answers on this topic
    Usability
    Conga
    I would give it a 10 because it's easy. The way that we've set it up and the process, you know, when you're working with a sales team, which is what I work with, they need something easy to learn and quick because they need to concentrate on making sales. So you got to give them that. And that's exactly what Conga CLM has offered to us, a very easy platform that they can get their contracts out the door, we can get to clients and then they can move on to their next sale.
    Incentivized
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    Icertis
    Some functionality could be achieved with less clicking, the change management could be done a bit a better for deployments
    Incentivized
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    Reliability and Availability
    Conga
    Conga CLM’s availability has been solid in my experience as for a logistics company like ours that needs access across time zones and departments, Conga CLM is a great solution.
    Incentivized
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    Icertis
    No answers on this topic
    Performance
    Conga
    Conga CLM performs reliably across our organization. It handles large volumes of contracts without lag, keeps workflows flowing smoothly, and processes automation tasks efficiently. The system remains responsive, even during busy days, no performance lag.
    Incentivized
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    Icertis
    No answers on this topic
    Support Rating
    Conga
    Very very difficult to get support. The support team is great for simple, general questions. If we ran into anything complex, we usually would figure it out before they could help us. We often were bounced around from rep to rep
    Incentivized
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    Icertis
    super dependent on how much money you want to pay. The general regular support can usually take around one to two weeks to get an answer and sometimes that issue is fixed but the underlying issue is not addressed even if you call out that it is a repeated issue. It appears that sometimes support is not really trained in how your instance is set up so there can be a bit of back and forth just to be able to get the appropriate support.
    Incentivized
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    In-Person Training
    Conga
    Conga University is very well made. Loved it!
    Incentivized
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    Icertis
    No answers on this topic
    Online Training
    Conga
    Conga University is the best! loved it. The courses are very well designed which makes learning easy and great. I have taken courses for conga contracts, composer, conga sign, and conga batch. Courses are beneficial if you want to implement Conga products for your clients or for your organization. Highly recommended to sign up for Conga university and start learning
    Incentivized
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    Icertis
    No answers on this topic
    Implementation Rating
    Conga
    The process involved Salesforce object creation and fields with installing conga contracts and conga composer and setting up security for the users
    Incentivized
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    Icertis
    No answers on this topic
    Alternatives Considered
    Conga
    Conga CLM capabilities and speed is very good compared to other CLM solutions and also scalable and easy to configure and manage the enhancements. Conga CLm is also great for multiple verticals and users from various departments can easily adopt to the CLM applications or tool. The eas of use is also a factor
    Incentivized
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    Icertis
    In our organization, we chose Icertis over Ariba Contracts because of its comprehensive feature set and its advanced contract analytics capabilities. We found that Icertis provided us with more flexibility and customization options, which was important for our organization's specific needs. Additionally, the AI-driven contract insights provided by Icertis have been extremely helpful in helping us optimize business decisions and realize the full potential of our contracts.Another important factor is that Icertis is industry agnostic, while Ariba Contracts has a stronger presence in specific industries. Icertis is more suitable for a wider range of organizations and that's why in our fictional organization we selected it.Overall, both Icertis and Ariba Contracts are powerful contract management software solutions, but Icertis's advanced contract analytics and its flexibility and industry agnostic approach make it a better fit for our fictional organization.
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    Scalability
    Conga
    Based on my experience using Conga CLM across a growing logistics operation with varied departments, I’d confidently rate its overall scalability a 9 out of 10. Provides multi site support, has proven ready for the long haul and provides a secure environment.
    Incentivized
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    Icertis
    No answers on this topic
    Return on Investment
    Conga
    • The time saved for our Legal team to generate and go through redlining for customers allows us to process the create the multitude of contracts that come through the system daily quickly and correctly.
    • Sales is able to get accurate information relatively quickly and get contracts in customers hands faster due to the tools available. This provides our business a much more sustainable and quick ability to grow.
    Incentivized
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    Icertis
    • Since implementing the platform, we have seen a significant reduction in the time and resources spent on contract management. This has allowed us to reallocate these resources to other areas of the business, resulting in increased revenue.
    • Additionally, Icertis has helped us to improve our entitlement and obligations management, allowing us to better track and manage our contract expiration dates, renewals, and other important dates. This has helped us to avoid costly contract renewals and stay compliant with regulatory requirements, thereby protecting us against noncompliance and penalties.
    • The platform's built-in analytics and reporting capabilities have also been valuable in helping us to gain valuable insights into our contract portfolio, allowing us to make more informed business decisions. Additionally, the platform's contract intelligence has helped us to shorten our sales cycles, which has enabled us to close more deals in less time.
    Incentivized
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    ScreenShots

    Conga CLM Screenshots

    Screenshot of Salesforce Contract CreationScreenshot of CLM DashboardScreenshot of CLM AnalyticsScreenshot of Conversation AI Agent

    Icertis Screenshots

    Screenshot of Intelligent Contract Set-up: Intelligent Contract Setup: Personalized, role-based experience for any type of user with flexibility models for complex organizationsScreenshot of Contract Operations: Self-service contracting with intelligent contract negotiations and bulk processing for quick responsesScreenshot of Governance Risk & Compliance: Enables users to proactively identify, assess and manage all contract risks and ensure the fulfillment of contractual obligations based on proactive insights from ICI’s compliance tools.Screenshot of Reporting & Dashboards: Improves visibility to reduces contract cycle times improve negotiation outcomes with dashboards and reportsScreenshot of Analyze Obligations: Obligations and fulfilments can be viewed from customized reports- across users, contract types, and statusScreenshot of Obligation Dashboard: Provides a 360-degree view of compliances with micro-actionable insights to the level of individual agreements