A good solution for the right team
May 14, 2022
A good solution for the right team
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Icertis
We use Icertis enterprise-wide for a variety of agreement types. We process about 13k agreements a year. We have some self-service processes and some nonself services processes and Icertis can support both. We have some pretty complex approval steps and Icertis can handle the level of complexity we throw at it from an approval perspective. The only caveat I would share with any organization is that it can take a decent amount of work to maintain high levels of complexity and you want to make sure that you have the appropriate support for this.
- Handling of complex approval logic
- being able to swap approvers mid process
- handling of supporting documents and others
- Template management and deployment into production
- too much down time to implement changes
- searching not as intuitive and requires too many clicks
- increased visibility into contract process
- still lacking cycle time between outside counsel, vendor counsel, and all the different actors
- custom reports for specific business units which means less questions for LegalOps
- DocuSign CLM (formerly springcm), SAP Ariba Contract Management, SAP Ariba Procurement, Salesforce CMS and Coupa
The UI/UX could use some updating compared to the other systems mentioned. I was not a part of the selection process so I cannot speak about that process.
Do you think Icertis delivers good value for the price?
Not sure
Are you happy with Icertis's feature set?
Yes
Did Icertis live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Icertis go as expected?
I wasn't involved with the implementation phase
Would you buy Icertis again?
No