Could've been good
March 01, 2021

Could've been good

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Conga Contracts (formerly Novatus)

We began using Conga Contracts as a way to get out of a spreadsheet and have systematic way of tracking our contracts and approval processes. It grew from Sales/Lega/Finance to now including our entire Operations team. While this initially solved our spreadsheet problem, we have encountered many problems since going live that is causing us to leave Conga this year.


  • The clause library is useful.
  • Redlining is a must.
  • We like the add-on feature of Conga esign.


  • There is an overall clunkiness to the tool.
  • Our print documents have been very difficult to get right.
  • Training has been minimal. Most of what we learned has been through YouTube videos. The support team has been mediocre at best.
  • Turnover within Conga has been extremely frustrating. We have bounced from rep to rep and most of the time had no idea who our rep was. We would reach out for help and get bounced around or hear nothing but crickets. It wasn't until we started shopping around that we finally got the attention we needed, but it was a little too late at that point. Conga has a rocky history here and it has been difficult to overcome that perception.
  • We really never saw a great ROI. We installed and then were left alone for many years despite many calls for help.
  • We were able to get out of a spreadsheet.
  • We did have an approval flow that allowed us to view where in the process each contract was, but the approval flow was also very difficult to manage and was not able to handle complex approval flows.
Conga has features similar to many of these other tools. They all have good and bad features depending on your needs. It really just boiled down to the lack of support from Conga. We were installed and then forgotten. When new features came out, it was up to us to 'discover' them. We have been acquired and then acquired three additional companies. As we needed to scale to incorporate all of our business needs, support from Conga was nonexistent. I worked with someone from their product team during Conga Connect and had their contact info. I don't believe I would have ever heard anything had it not been for their involvement.

Do you think Conga CLM delivers good value for the price?

Not sure

Are you happy with Conga CLM's feature set?


Did Conga CLM live up to sales and marketing promises?


Did implementation of Conga CLM go as expected?


Would you buy Conga CLM again?


Conga Contracts fit our needs initially, but couldn't grow with our company needs.
Very very difficult to get support. The support team is great for simple, general questions. If we ran into anything complex, we usually would figure it out before they could help us. We often were bounced around from rep to rep.
If you have internal staff that can dedicate time to queries and developing the tool for your environment then it could be great. There are many good features about Conga and I always was a fan and had wanted to the relationship to continue. We are leaving for another company because I just couldn't turn the tide early enough and had no support from Conga until the end. We are implementing another tool and will ride out the term of our contract.

Conga CLM Feature Ratings

Contract creation
Contract templates
Clause library/saved fields
Guided logic
Contract sharing
Contract editing
Collaborating on contracts
MS Word plug-in
Approval process
Interdepartmental workflows
Contract database
Contract search
Contract milestone reminders & alerts
Custom contract reports
Tracking contract status
Compliance check


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