Connections vs. Trustpilot

It has a very cool user interface and is very informative when it comes to managing our user data. It can really be one of the most popular tools if they try to advertise it. Seems like a good tool that many people are not aware of. Highly recommended to those who use Google Analytics.

Increases consumer confidence as they can see the reviews on the product, the service provided, and the overall company review. This then leads to more orders. Helps when there is a new product with no reviews yet, as customers can see that the company has an overall score of 4.6 and are confident in buying

Incentivized

• Website analysis
• Traffic management
• Attribution modeling & analysis
• Users traffic data

• Completing the review for the customer is a simple process which enables us to receive more feedback.
• The Trustpilot account management team is a true partner working with each department to help with adoption across the company.
• The Trustpilot development team is a trusted partner with our own internal development team, assisting them with implementation as well as integration with their API.

Incentivized

• Conprehensive reports
• Tutorials to use software
• More integrations with publishers

• Removing inaccurate/faulty reviews. It's hard to talk to people about removing some inaccurate reviews.
• Product reviews should be visible on search engines too.
• Review requests email templates are not the best.

Incentivized

It's expensive and customer service is not the best.

Incentivized

Simple user interface - easy to understand with high level overviews, but also getting into the detail with questions for those who want it. The only issue I have is the connection with LinkedIn - sometimes it fails and makes you re-enter details again which can be a bit frustrating!

Incentivized

I've rarely had issues and needed support. During the implementation phase we relied on their support heavily and they were very knowledgeable, responsive and helpful. Any questions I've had have been answered promptly by my account manager. They also have a great knowledgebase for self-service support.

Incentivized

It is one of the best tools out there in the market same functionalities as any other would have. Cool and fancy widgets with realistic data about website users. Audience analysis is easy and fast if you do it on daily basis. It is a must to have product for SMEs and large enterprises.

Selected Trustpilot because of superior integration with the website and Google SERPS. Again, my only complaint would be Trustpilot was relatively more expensive than the other technologies.

Incentivized

• High level audience analysis
• Cool widgets make reports easy and fancy
• Comprehensive & mind blowing details. Really helpful for brand managers

• Ability to find the right tech - have been able to “keep a finger on the pulse” with what’s trending vs. what’s helpful

Incentivized