What users are saying about
23 Ratings
165 Ratings
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Score 7.9 out of 100
23 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    Monitoring Tasks

    7.8

    ConnectWise Automate

    78%

    Foglight

    Feature Set Not Supported
    N/A
    ConnectWise Automate ranks higher in 5/5 features

    Remote monitoring

    7.6
    76%
    16 Ratings
    N/A
    0 Ratings

    Network device monitoring

    7.4
    74%
    15 Ratings
    N/A
    0 Ratings

    Multiple Server Monitoring

    7.9
    79%
    16 Ratings
    N/A
    0 Ratings

    Multi-device monitoring

    8.1
    81%
    15 Ratings
    N/A
    0 Ratings

    Automated alerts and notifications

    8.1
    81%
    16 Ratings
    N/A
    0 Ratings

    Management Tasks

    7.6

    ConnectWise Automate

    76%

    Foglight

    Feature Set Not Supported
    N/A
    ConnectWise Automate ranks higher in 4/4 features

    Patch Management

    7.2
    72%
    15 Ratings
    N/A
    0 Ratings

    Service configuration management

    7.5
    75%
    15 Ratings
    N/A
    0 Ratings

    Software and hardware inventory

    8.3
    83%
    16 Ratings
    N/A
    0 Ratings

    Policy-based automation

    7.3
    73%
    16 Ratings
    N/A
    0 Ratings

    Reporting

    7.8

    ConnectWise Automate

    78%

    Foglight

    Feature Set Not Supported
    N/A
    ConnectWise Automate ranks higher in 4/4 features

    Performance data reports

    8.1
    81%
    15 Ratings
    N/A
    0 Ratings

    Customizable reporting

    8.6
    86%
    14 Ratings
    N/A
    0 Ratings

    Data visualization

    7.6
    76%
    14 Ratings
    N/A
    0 Ratings

    Risk analysis

    7.0
    70%
    13 Ratings
    N/A
    0 Ratings

    Security

    6.8

    ConnectWise Automate

    68%

    Foglight

    Feature Set Not Supported
    N/A
    ConnectWise Automate ranks higher in 3/3 features

    Data backup and recovery

    5.4
    54%
    10 Ratings
    N/A
    0 Ratings

    Antivirus and malware management

    6.9
    69%
    15 Ratings
    N/A
    0 Ratings

    Administrator access control

    8.1
    81%
    26 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Foglight is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.9

    ConnectWise Automate

    79%
    53 Ratings
    9.1

    Foglight

    91%
    6 Ratings

    Likelihood to Renew

    8.0

    ConnectWise Automate

    80%
    3 Ratings

    Foglight

    N/A
    0 Ratings

    Usability

    3.2

    ConnectWise Automate

    32%
    3 Ratings

    Foglight

    N/A
    0 Ratings

    Performance

    3.0

    ConnectWise Automate

    30%
    8 Ratings

    Foglight

    N/A
    0 Ratings

    Support Rating

    8.2

    ConnectWise Automate

    82%
    26 Ratings

    Foglight

    N/A
    0 Ratings

    Online Training

    7.1

    ConnectWise Automate

    71%
    2 Ratings

    Foglight

    N/A
    0 Ratings

    Implementation Rating

    7.3

    ConnectWise Automate

    73%
    2 Ratings

    Foglight

    N/A
    0 Ratings

    Likelihood to Recommend

    ConnectWise Automate

    We heavily rely on it's automation and ability to run script for pushing additional tools and fixes to client end points. However, creating scripts is not particularly intuitive. We have only 1 person on staff that can setup scripts, and we have to use an outside vendor for more advanced work. We recently started using AutoElevate to handle UAC, and we have a script that allows us to push it to new client end points easily.
    Erik Metzler | TrustRadius Reviewer

    Foglight

    Strengths [Foglight]
    • Monitoring, Alerting and Management of on-prem virtualization and physical servers
    • Historical trending and baselining are excellent and being able to compare a problem period against the same sets of data for a period when there was no issue is especially helpful as part of troubleshooting.
    • Ease of use for end users is appreciated
    Weaknesses [of Foglight]
    • Creation and management of custom monitors is a developer level activity requiring Groovy skillset
    • Less useful for management of an environment where there is a large amount of custom implementations
    • Commitment to longevity of cartridges/packs for specific subsystems
    • Ability to create custom schedules/alerts/escalations is only available via a 3rd party product (from a former Quest developer) and is not particularly easy to manage/manipulate
    • Lack of API accessibility for external integrations to other analytics (splunk, etc.)
    Anonymous | TrustRadius Reviewer

    Pros

    ConnectWise Automate

    • Desktop sharing / view with chat to the operator, file sharing and pass-through for keyboard strokes
    • Computer/server monitoring with thresholds and warning
    • Search - tracking down computers when you have many by name, logged in user, IP
    • End user ticket raising is built into the tray icon which make access really easy
    Anonymous | TrustRadius Reviewer

    Foglight

    • Foglight NMS is very light on resources given the amount of monitoring connectivity options it provides. It is one of the few that I've trialed in the past that offers SNMP v3 connections.
    • The dashboard is concise with the main areas of interest. It can be customized as well if you have a particular use case.
    • Setting up alerts is straightforward with the ability to set custom thresholds. Alert emails get sent by configuring a primary mail server with the option to add a backup mail server in the event of a primary mail server outage or connectivity issues.
    Roger Mialkowski | TrustRadius Reviewer

    Cons

    ConnectWise Automate

    • They have conflicting scheduling paradigms. When scheduling patching for clients, the 1st Friday is interpreted as the very first Friday of the month, even if this is the 1st of the month. For scripting, the 1st Friday of the month is interpreted as the 1st Friday of the 1st FULL WEEK of the month. This makes no sense to have two different interpretations, and makes it unreliable to schedule recurring scripts to fall when recurring maintenance does. The scripts need to be done manually because of this.
    • There is no way to dictate reboot orders for patch policies. This tied directly in with my first point. We have some clients that require reboot orders. This is not possible without having different patch policies for each server and specifying a time this way. But, there aren't small enough increments of time to make this reliable, plus patching duration might vary. Excluding reboots with patching and scheduling reboot scripts fixes this. However, this can't be done once on a recurring schedule due to the different scheduling paradigms already discussed. We have to schedule these manually each month.
    Adam Friedli | TrustRadius Reviewer

    Foglight

    • GUI interface is difficult to navigate
    • No APM capabilities. They left this space about a year ago
    • We have had issues with the GUI response times. On a regular basis, the interface can take several minutes to refresh
    Aletha Diaz | TrustRadius Reviewer

    Pricing Details

    ConnectWise Automate

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $700

    ConnectWise Automate Editions & Modules

    Edition
    Implementation Fee$700
    Agents$1.00-$6.002
    1. none
    2. per month/per agent
    Additional Pricing Details

    Foglight

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Foglight Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    ConnectWise Automate

    ConnectWise Automate 8.0
    Based on 3 answers
    Support and the Speed of supporting the latest technology is the main reason for not giving this a 10. But the product is powerful and flexible. The best way that I can sum it up is "You can get out of it what you put in to it"
    Jack Skinner | TrustRadius Reviewer

    Foglight

    No score
    No answers yet
    No answers on this topic

    Usability

    ConnectWise Automate

    ConnectWise Automate 3.2
    Based on 3 answers
    The UI is pretty confusing. There are Right-clicks, ctrl+clicks, Shift clicks, it's all very convoluted. With the latest gussying up, it's now arguably prettier, but very slow... I dread using it now...
    Scott Sanford | TrustRadius Reviewer

    Foglight

    No score
    No answers yet
    No answers on this topic

    Performance

    ConnectWise Automate

    ConnectWise Automate 3.0
    Based on 8 answers
    It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
    Ian Hansen | TrustRadius Reviewer

    Foglight

    No score
    No answers yet
    No answers on this topic

    Support Rating

    ConnectWise Automate

    ConnectWise Automate 8.2
    Based on 26 answers
    ConnectWise Automate lets you manage more endpoints, with enhanced productivity and improved service, all without increasing expenses.It can manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.
    Asfer Bin Saleh | TrustRadius Reviewer

    Foglight

    No score
    No answers yet
    No answers on this topic

    Online Training

    ConnectWise Automate

    ConnectWise Automate 7.1
    Based on 2 answers
    LabTech online training is very very thorough in training and helping individuals understand the theory and practical side of using a Remote Monitoring & Management. The training has multiple methods of explaining each section which helps to re-enforce everything about the Training Modules. I have had some Engineers lose their interest after a number of modules because they said that it was too much, that was too similar. I've found that the training is tailored towards a technical background but the Sales training does help NON technical individuals familiarize themselves with the Remote Monitoring and Management components and how it relates to Managed Services.
    Carson Hagan, ITILv3 | TrustRadius Reviewer

    Foglight

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    ConnectWise Automate

    ConnectWise Automate 7.3
    Based on 2 answers
    Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
    Jack Skinner | TrustRadius Reviewer

    Foglight

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    ConnectWise Automate

    The Continuum RMM is very simplistic in comparison to Automate. The scripting engine in Continuum doesn't compare at all with the scripting in Automate. Continuum has a single level of agent grouping (all agents for a client are in a single group). For clients that have 100's of endpoints across many locations this gets messy. In Automate, you can create 'sites' under each client and move systems into them to not only organize, but to allow running of scripts on those groups.Unlike Continuum, Automate allows you to dynamically add systems to groups. Each group can be configured to run certain scripts, perform tasks or monitor for something specific. An example would be servers with SQL server. You could add these to a group based on SQL being installed and then monitor for specific SQL related events. The remote control in Automate has proven to be much faster and more reliable than LogMeIn that is used in Continuum.
    David Wertz, CHSP | TrustRadius Reviewer

    Foglight

    I have experienced great business insights from the operation of this product on our data and work environment. It closely monitors workflows to ensure that there is positive and regulated outcomes that meets company standards. It detects problems in early stages to avoid critical cases that can lead to higher cost and time wastage. It prepares data and all workloads to make the process of migration from our company to cloud servers more simple.
    Emma Woodbury | TrustRadius Reviewer

    Return on Investment

    ConnectWise Automate

    • We found we were able to provide good monitoring of our customers sites which was an objective. However, that came at a significant time investment that never seemed to be finished.
    • We were able to negotiate a price that worked for us for an up-front purchase which was nice.
    • We found the pricing to be very competitive.
    • Bottom line for us was despite the pros of the product, we found other RMM solutions to be a better overall "value" due to not having to dedicate technicians to maintaining the product.
    Anonymous | TrustRadius Reviewer

    Foglight

    • Positive - near instant alerts help combat potential problems quickly
    • Positive - minimizes business interruption
    • Positive - limits disruptions to productivity
    Jaime L. Regan | TrustRadius Reviewer

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