ConnectWise Automate vs. Foglight

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ConnectWise Automate
Score 7.8 out of 10
N/A
ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.
$700
Foglight
Score 8.9 out of 10
N/A
Foglight is a database performance management suite from Quest, with modules to perform cloud analytics, network performance monitoring and virtualization management, scaling to a broad, cloud / virtualization focused IT infrastructure monitoring solution.N/A
Pricing
ConnectWise AutomateFoglight
Editions & Modules
Agents
$1.00-$6.00
per month/per agent
Implementation Fee
$700
No answers on this topic
Offerings
Pricing Offerings
ConnectWise AutomateFoglight
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
ConnectWise AutomateFoglight
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
ConnectWise Automate
6.1
21 Ratings
18% below category average
Foglight
-
Ratings
Remote monitoring7.321 Ratings00 Ratings
Network device monitoring5.120 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
ConnectWise Automate
6.3
21 Ratings
13% below category average
Foglight
-
Ratings
Patch Management5.920 Ratings00 Ratings
Policy-based automation6.921 Ratings00 Ratings
Best Alternatives
ConnectWise AutomateFoglight
Small Businesses
NinjaOne
NinjaOne
Score 9.1 out of 10

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Medium-sized Companies
NinjaOne
NinjaOne
Score 9.1 out of 10
Redgate SQL Monitor
Redgate SQL Monitor
Score 8.2 out of 10
Enterprises

No answers on this topic

Redgate SQL Monitor
Redgate SQL Monitor
Score 8.2 out of 10
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User Ratings
ConnectWise AutomateFoglight
Likelihood to Recommend
7.5
(58 ratings)
9.0
(5 ratings)
Likelihood to Renew
10.0
(4 ratings)
-
(0 ratings)
Usability
7.0
(4 ratings)
-
(0 ratings)
Performance
3.0
(4 ratings)
-
(0 ratings)
Support Rating
7.0
(14 ratings)
-
(0 ratings)
Online Training
9.0
(3 ratings)
-
(0 ratings)
Implementation Rating
5.0
(2 ratings)
-
(0 ratings)
Configurability
10.0
(1 ratings)
-
(0 ratings)
Ease of integration
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
ConnectWise AutomateFoglight
Likelihood to Recommend
ConnectWise
I recommend it to all IT colleagues; regardless of the size of the PCs with which you work most of the time, the application allows connection stability between computers that make it possible to continue working or taking care of the infrastructure from afar.
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Quest Software
Strengths [Foglight]
  • Monitoring, Alerting and Management of on-prem virtualization and physical servers
  • Historical trending and baselining are excellent and being able to compare a problem period against the same sets of data for a period when there was no issue is especially helpful as part of troubleshooting.
  • Ease of use for end users is appreciated
Weaknesses [of Foglight]
  • Creation and management of custom monitors is a developer level activity requiring Groovy skillset
  • Less useful for management of an environment where there is a large amount of custom implementations
  • Commitment to longevity of cartridges/packs for specific subsystems
  • Ability to create custom schedules/alerts/escalations is only available via a 3rd party product (from a former Quest developer) and is not particularly easy to manage/manipulate
  • Lack of API accessibility for external integrations to other analytics (splunk, etc.)
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Pros
ConnectWise
  • Desktop sharing / view with chat to the operator, file sharing and pass-through for keyboard strokes
  • Computer/server monitoring with thresholds and warning
  • Search - tracking down computers when you have many by name, logged in user, IP
  • End user ticket raising is built into the tray icon which make access really easy
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Quest Software
  • Database monitoring
  • Database management suite
  • Customization (both monitors and dashboards)
Read full review
Cons
ConnectWise
  • They have conflicting scheduling paradigms. When scheduling patching for clients, the 1st Friday is interpreted as the very first Friday of the month, even if this is the 1st of the month. For scripting, the 1st Friday of the month is interpreted as the 1st Friday of the 1st FULL WEEK of the month. This makes no sense to have two different interpretations, and makes it unreliable to schedule recurring scripts to fall when recurring maintenance does. The scripts need to be done manually because of this.
  • There is no way to dictate reboot orders for patch policies. This tied directly in with my first point. We have some clients that require reboot orders. This is not possible without having different patch policies for each server and specifying a time this way. But, there aren't small enough increments of time to make this reliable, plus patching duration might vary. Excluding reboots with patching and scheduling reboot scripts fixes this. However, this can't be done once on a recurring schedule due to the different scheduling paradigms already discussed. We have to schedule these manually each month.
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Quest Software
  • There are not many problems with this product
  • Limited ability to use Foglight itself to solve problems it identifies
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Likelihood to Renew
ConnectWise
The primary reason for this rating is that ConnectWise Automate is currently so integral to our operations that moving away would involve more man hours than we would realistically have to invest. However, ConnectWise Automate is also completely capable of meeting all of our business needs and customizable to the point where if something is not meeting those needs out of the box, it can be modified to do what we want. From only installing software on machines if a different software package exists, to push a new version of that software is available, to check if credentials for user/machine have been updated to our new standards and then updating them if they have not, ConnectWise Automate is capable of doing everything we ask of it.
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Quest Software
No answers on this topic
Usability
ConnectWise
Basic use of the product is fairly easy. Information about the machines you manage can be found in customizable dashboards, which can be unique for each user, and, therefore, properly suited to the users' needs/job function. This is not a 10 because some of the interfaces are very clunky (Patch Management), and some features are not intuitive and not well documented (reporting). Scripting and Patch Management have a fairly steep learning curve (For structure in patch management and syntax in scripting), but once learned, they work well.
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Quest Software
No answers on this topic
Performance
ConnectWise
It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
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Quest Software
No answers on this topic
Support Rating
ConnectWise
ConnectWise Automate lets you manage more endpoints, with enhanced productivity and improved service, all without increasing expenses. It can manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.
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Quest Software
No answers on this topic
Online Training
ConnectWise
The Online training has been re-done and needs a lot more work. When you look at training in different roles, it shows a lot of the same topics but no explanation to what is different about them. Several times that topics are the exact same, but they make you re-take the same information for a different topic, instead of marking that you have already completed that portion of training.
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Quest Software
No answers on this topic
Implementation Rating
ConnectWise
Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
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Quest Software
No answers on this topic
Alternatives Considered
ConnectWise
I believe the monitoring and alerts in Continuum command is better, but [ConnectWise Automate (formerly LabTech)] does have stronger scripting, and perhaps a better interface. N-Central is inferior on all fronts to both. I did not make the purchasing decision. I would myself likely pick Continuum if I had to make a on the spot choice.
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Quest Software
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Return on Investment
ConnectWise
  • We found we were able to provide good monitoring of our customers sites which was an objective. However, that came at a significant time investment that never seemed to be finished.
  • We were able to negotiate a price that worked for us for an up-front purchase which was nice.
  • We found the pricing to be very competitive.
  • Bottom line for us was despite the pros of the product, we found other RMM solutions to be a better overall "value" due to not having to dedicate technicians to maintaining the product.
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Quest Software
  • Foglight has a positive impact on my company by being a complete monitoring platform that specializes in risk assessment, user diagnosis and management, and server monitoring ensuring a secure business infrastructure through predictive analytics, query analysis, anomaly detection, behavior tracking, troubleshooting, automated discovery, and more.
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ScreenShots

ConnectWise Automate Screenshots

Screenshot of Monitor: Find problemsScreenshot of Screenshot of Screenshot of Screenshot of Screenshot of