Top Rated
120 Ratings
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Score 8.7 out of 100
1 Ratings
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Score 9 out of 100

Likelihood to Recommend

ConnectWise Automate

ConnectWise Automate is a fantastic platform for managing multiple clients, and I feel this is why it was created in the first place. I have ready complaints about certain components and behaviors in the past online. However, it appears they have fixed these issues in later versions as we have not experienced them. It also has competitive pricing for RMM's for MSP's to use. It could also be used for a single company to manage their environment, but I don't think it was meant for this. There might be other options that are more cost effective, especially if a single company doesn't have hundreds of machines to manage or more.
Adam Friedli | TrustRadius Reviewer

Goliath Performance Monitor

GPM is well suited to environments where there is a high volume of Citrix traffic coupled with a lot of different hardware infrastructure endpoints. Large scale multi-user operations where performance issue detection and resolution are key are the primary areas where GPM excels. Use of the GPM product is less appropriate when trying to monitor response times in a JVM application environment.
Joe Alexander | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

ConnectWise Automate
8.9
Goliath Performance Monitor
Remote monitoring
ConnectWise Automate
9.3
Goliath Performance Monitor
Network device monitoring
ConnectWise Automate
7.5
Goliath Performance Monitor
Multiple Server Monitoring
ConnectWise Automate
9.4
Goliath Performance Monitor
Multi-device monitoring
ConnectWise Automate
9.1
Goliath Performance Monitor
Automated alerts and notifications
ConnectWise Automate
9.0
Goliath Performance Monitor

Management Tasks

ConnectWise Automate
8.8
Goliath Performance Monitor
Patch Management
ConnectWise Automate
8.9
Goliath Performance Monitor
Service configuration management
ConnectWise Automate
8.7
Goliath Performance Monitor
Software and hardware inventory
ConnectWise Automate
8.9
Goliath Performance Monitor
Policy-based automation
ConnectWise Automate
8.6
Goliath Performance Monitor

Reporting

ConnectWise Automate
7.6
Goliath Performance Monitor
Performance data reports
ConnectWise Automate
8.3
Goliath Performance Monitor
Customizable reporting
ConnectWise Automate
8.2
Goliath Performance Monitor
Data visualization
ConnectWise Automate
7.5
Goliath Performance Monitor
Risk analysis
ConnectWise Automate
6.5
Goliath Performance Monitor

Security

ConnectWise Automate
8.3
Goliath Performance Monitor
Data backup and recovery
ConnectWise Automate
7.4
Goliath Performance Monitor
Antivirus and malware management
ConnectWise Automate
8.6
Goliath Performance Monitor
Adinistraor access control
ConnectWise Automate
9.0
Goliath Performance Monitor

Pros

ConnectWise Automate

  • It includes a ticketing system using workflow automation, SLA, as well as performance monitoring and access tickets from mobile devices.
  • Dashboards of the tool show overviews and detailed explanations of KPIs. Your business can also use the custom report writer to generate reports on whatever issue you want.
  • You can use ConnectWise to automate the range of ITIL process, such as: incident management, availability management, change management, service reporting, service-level management, service asset and configuration management, request management, and knowledge management.
Asfer Bin Saleh | TrustRadius Reviewer

Goliath Performance Monitor

  • GPM does exceptionally well at gathering and presenting deep metrics from our Citrix servers and storing them in the GPM database server. This is a vital strength for any system monitoring tool and allows administrators to address almost any system related performance question.
  • The MonitorIT front end console does a great job of providing graphical views the summarize data from a multitude of locations. This is particularly important in that it allows administrators to focus in on the reasons for performance issues in a proactive manner before hearing from the end users, especially given the large volumes of detailed data captured by the system
  • The MonitorIT product is also very adept at gathering metrics across the processing continuum, providing metrics for system resources, service availability and end-to-end user activity. This is a great strength of the system and allows us to develop Tableau visualizations in addition to the extensive reports and dashboarding capabilities of the GPM product.
Joe Alexander | TrustRadius Reviewer

Cons

ConnectWise Automate

  • The biggest issue for Automate is their support. They seem to be completely overwhelmed. Chat support for simple questions can be anywhere from 30 to 60 minutes in the queue. Then when you are connected they are doing little more than creating a ticket that will take days to hear back from them.
  • Patching. The documentation and advice from our implementation person do not match reality. The process of denying a patch is documented, but doesn't work. We were unable to block certain patches from being distributed until we spoke to a specialist about it. He couldn't explain the mis-matched documentation.
  • Speed. Using the Automate client is painfully slow. Very sluggish and non-responsive at times.
David Wertz, CHSP | TrustRadius Reviewer

Goliath Performance Monitor

  • From a purely personal level I would like to see MonitorIT be able to consume data from our clinical/operational databases instead of relying only on taking data in via the agent, log files and scripted sysoutput.
  • I think some improvements are possible in the area of custom monitoring of file systems, especially for the detection of missing file scenarios and file volume/rates. GPM only monitors traditional file system metrics like I/O, availability and space utilization, but custom scripting is possible within the design of the system.
  • Improvements in documenting the data model of the GPM database schema would also be very useful to advanced users of the system especially when additional external reporting tools are used to extend the GPM usefulness
Joe Alexander | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Automate

ConnectWise Automate 8.0
Based on 3 answers
Support and the Speed of supporting the latest technology is the main reason for not giving this a 10. But the product is powerful and flexible. The best way that I can sum it up is "You can get out of it what you put in to it"
Jack Skinner | TrustRadius Reviewer

Goliath Performance Monitor

No score
No answers yet
No answers on this topic

Usability

ConnectWise Automate

ConnectWise Automate 3.2
Based on 3 answers
The UI is pretty confusing. There are Right-clicks, ctrl+clicks, Shift clicks, it's all very convoluted. With the latest gussying up, it's now arguably prettier, but very slow... I dread using it now...
Scott Sanford | TrustRadius Reviewer

Goliath Performance Monitor

No score
No answers yet
No answers on this topic

Performance

ConnectWise Automate

ConnectWise Automate 3.0
Based on 4 answers
It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
Ian Hansen | TrustRadius Reviewer

Goliath Performance Monitor

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Automate

ConnectWise Automate 8.0
Based on 14 answers
Most of the time their support is good for smaller things. They have a chat assist which is a nice function. When you run into a larger issue or an issue with an integration the support becomes less reliable and inconsistent. Generally your wait time on chat is under 5 minutes.
Anonymous | TrustRadius Reviewer

Goliath Performance Monitor

No score
No answers yet
No answers on this topic

Online Training

ConnectWise Automate

ConnectWise Automate 7.1
Based on 2 answers
LabTech online training is very very thorough in training and helping individuals understand the theory and practical side of using a Remote Monitoring & Management. The training has multiple methods of explaining each section which helps to re-enforce everything about the Training Modules. I have had some Engineers lose their interest after a number of modules because they said that it was too much, that was too similar. I've found that the training is tailored towards a technical background but the Sales training does help NON technical individuals familiarize themselves with the Remote Monitoring and Management components and how it relates to Managed Services.
Carson Hagan, ITILv3 | TrustRadius Reviewer

Goliath Performance Monitor

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Automate

ConnectWise Automate 7.3
Based on 1 answer
Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
Jack Skinner | TrustRadius Reviewer

Goliath Performance Monitor

No score
No answers yet
No answers on this topic

Alternatives Considered

ConnectWise Automate

We prefer Automate to Kaseya for the customization, scripting and the third party integration.However, we prefer Continuum to Automate for how much time we freed up. We no longer have to maintain Automate services, integrations, etc. We also have reduced our ticket noise by 70%. This fact alone makes Continuum our favorite.
Anonymous | TrustRadius Reviewer

Goliath Performance Monitor

We eventually settled on GPM because of its very obvious strength and depth with Citrix monitoring. Our entire clinical system is deployed over a Citrix infrastructure so it was essential to choose a system whose key focus was Citrix monitoring. GPM's functionality is unrivaled when it comes to Citrix monitoring which is immediately apparent when one witnesses the deep internals of the Citrix platform being collected and reported on, in close to real-time.
Joe Alexander | TrustRadius Reviewer

Return on Investment

ConnectWise Automate

  • Because using the program is at a very low cost, I have the ability to service any client and provide training to any client if they have a computer.
  • Saves travel time and expenses associated with travel to support/train clients. Also can be done at any time of day because of continual access.
  • Gives the client peace of mind to know that I can access and fix an issue with a workstation any time of the day, weekends, evenings when they are not available etc.
Catherine Zuniga | TrustRadius Reviewer

Goliath Performance Monitor

  • GPM has had a decent positive ROI particularly in terms of identifying systemic issues and prevention of system downtimes or resource depletion etc. The GPM product shines a spotlight on configuration and design flaws and as a result makes the systems more stable and responsive, saving us time and effort in diagnosing and reporting on system problems. unfortunately these are quite intangible but nevertheless invaluable business objectives for us, but we can say that downtimes and slowness events have dropped consistently year on year since we deployed GPM.
  • Our overall objectives with the GPM project was to deploy a system that could be deployed centrally in our Corp datacenter while monitoring devices and users out in the facilities across the East, Central and West geographic regions. The cost of the endpoint agents was quite modest and provided great functionality at this price point. In this respect our business objectives are well satisfied and the system has been a complete success.
  • An important aspect of our business objective was to have a monitoring system that didn't require constant maintenance and babysitting, and as such the GPM system has worked out fantastically in that we only use 1-2 staff resources to monitor all the systems mentioned earlier in this review.
Joe Alexander | TrustRadius Reviewer

Screenshots

Goliath Performance Monitor

Pricing Details

ConnectWise Automate

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Goliath Performance Monitor

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ConnectWise Automate
8.8
Goliath Performance Monitor
9.0

Likelihood to Renew

ConnectWise Automate
8.0
Goliath Performance Monitor

Usability

ConnectWise Automate
3.2
Goliath Performance Monitor

Performance

ConnectWise Automate
3.0
Goliath Performance Monitor

Support Rating

ConnectWise Automate
8.0
Goliath Performance Monitor

Online Training

ConnectWise Automate
7.1
Goliath Performance Monitor

Implementation Rating

ConnectWise Automate
7.3
Goliath Performance Monitor

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