What users are saying about

Constant Contact vs SMTP Email Relay Solutions

Constant Contact
Top Rated
720 Ratings
SMTP Email Relay Solutions
4 Ratings

Constant Contact

Top Rated
720 Ratings
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Score 8.1 out of 100

Based on 720 reviews and ratings

SMTP Email Relay Solutions

4 Ratings
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Score 9 out of 100

Based on 4 reviews and ratings

Feature Set Ratings

    Email & Online Marketing

    7.7

    Constant Contact

    77%

    SMTP Email Relay Solutions

    Feature Set Not Supported
    N/A
    Constant Contact ranks higher in 9/9 features
    Constant Contact ranks higher in 9/9 features

    WYSIWYG email editor

    7.8
    78%
    82 Ratings
    N/A
    0 Ratings

    Dynamic content

    7.6
    76%
    82 Ratings
    N/A
    0 Ratings

    Ability to test dynamic content

    7.5
    75%
    81 Ratings
    N/A
    0 Ratings

    Landing pages

    7.6
    76%
    56 Ratings
    N/A
    0 Ratings

    A/B testing

    7.4
    74%
    52 Ratings
    N/A
    0 Ratings

    Mobile optimization

    8.0
    80%
    85 Ratings
    N/A
    0 Ratings

    Email deliverability reporting

    8.6
    86%
    135 Ratings
    N/A
    0 Ratings

    List management

    8.4
    84%
    90 Ratings
    N/A
    0 Ratings

    Triggered drip sequences

    6.7
    67%
    47 Ratings
    N/A
    0 Ratings

    Reporting & Analytics

    7.8

    Constant Contact

    78%

    SMTP Email Relay Solutions

    Feature Set Not Supported
    N/A
    Constant Contact ranks higher in 3/3 features
    Constant Contact ranks higher in 3/3 features

    Dashboards

    7.8
    78%
    87 Ratings
    N/A
    0 Ratings

    Standard reports

    8.2
    82%
    87 Ratings
    N/A
    0 Ratings

    Custom reports

    7.5
    75%
    58 Ratings
    N/A
    0 Ratings

    Pre-Send Testing

    8.1

    Constant Contact

    81%

    SMTP Email Relay Solutions

    Feature Set Not Supported
    N/A
    Constant Contact ranks higher in 8/8 features
    Constant Contact ranks higher in 8/8 features

    URL Validation

    8.4
    84%
    31 Ratings
    N/A
    0 Ratings

    Link Tracking

    8.0
    80%
    34 Ratings
    N/A
    0 Ratings

    Image Validation

    8.2
    82%
    31 Ratings
    N/A
    0 Ratings

    Inbox Display

    8.0
    80%
    34 Ratings
    N/A
    0 Ratings

    Email Accessibility Tools

    8.0
    80%
    28 Ratings
    N/A
    0 Ratings

    Spelling and Grammar Check

    7.8
    78%
    31 Ratings
    N/A
    0 Ratings

    Spam Testing

    7.8
    78%
    26 Ratings
    N/A
    0 Ratings

    Email Previews

    8.6
    86%
    40 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • SMTP Email Relay Solutions is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.3

    Constant Contact

    83%
    106 Ratings
    10.0

    SMTP Email Relay Solutions

    100%
    1 Rating

    Likelihood to Renew

    9.0

    Constant Contact

    90%
    21 Ratings

    SMTP Email Relay Solutions

    N/A
    0 Ratings

    Usability

    10.0

    Constant Contact

    100%
    9 Ratings

    SMTP Email Relay Solutions

    N/A
    0 Ratings

    Availability

    9.0

    Constant Contact

    90%
    4 Ratings

    SMTP Email Relay Solutions

    N/A
    0 Ratings

    Performance

    10.0

    Constant Contact

    100%
    4 Ratings

    SMTP Email Relay Solutions

    N/A
    0 Ratings

    Support Rating

    10.0

    Constant Contact

    100%
    17 Ratings

    SMTP Email Relay Solutions

    N/A
    0 Ratings

    Online Training

    10.0

    Constant Contact

    100%
    1 Rating

    SMTP Email Relay Solutions

    N/A
    0 Ratings

    Implementation Rating

    10.0

    Constant Contact

    100%
    9 Ratings

    SMTP Email Relay Solutions

    N/A
    0 Ratings

    Product Scalability

    10.0

    Constant Contact

    100%
    1 Rating

    SMTP Email Relay Solutions

    N/A
    0 Ratings

    Likelihood to Recommend

    Constant Contact

    Constant Contact is great when trying to target specific market segments. We typically like to segment our master list by region, but also have product segments, as well. They do provide pre-made segments to start you off too.We don't usually use their email builder, we find others to be more flexible, intuitive, and have more variety. We do prefer emailing from Constant Contact, however.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 106 answers on this topic

    SMTP Email Relay Solutions

    It works great as an onsite relay to provide email sending functionality without having to pass through the firewall in order to reach the Office 365 gateway. This is particularly evident when using older programs. A lot of the older, no longer developed, programs will only allow a hard coded port to send email. Office 365 uses a non-standard SMTP port for security. This does not allow the hard coded SMTP ports to use this service. Exchange gives you the control to change those ports and securely use the standards without compromise.

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    John Glenn | TrustRadius Reviewer
    John Glenn
    View all 1 answers on this topic

    Pros

    Constant Contact

    • You can accomplish quite a bit using the drag and drop interface, so there is less custom HTML required.
    • Easy to use for folks who are not tech savvy.
    • Very quick upload speed for contact lists when compared with other email marketing vendors.
    • Easy to customize contact lists.
    • Displays much more consistently across different email clients when compared with other email marketing vendors.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 106 answers on this topic

    SMTP Email Relay Solutions

    • It allows us to send email through the secure email gateway.
    • We are able to track and scan all email communications
    • It provides a way for legacy and current applications to send out notification and mass email communications.

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    John Glenn | TrustRadius Reviewer
    John Glenn
    View all 1 answers on this topic

    Cons

    Constant Contact

    • The interface is definitely a bit difficult to use and it takes some getting used to.
    • More customization and exporting of html would be awesome.
    • They could expand on features that other email marketing software has such as tying in with social media, more flows, etc.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 106 answers on this topic

    SMTP Email Relay Solutions

    • As with any technology on a server, we sometimes see issues with downtime related to network changes or firewall updates.
    • It can be a challenge to work with some of our older applications when the TLS feature is used.
    • I wish there was a more direct way to reliably use SMTP for mass email sends without the fear of being blacklisted.

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    John Glenn | TrustRadius Reviewer
    John Glenn
    View all 1 answers on this topic

    Pricing Details

    Constant Contact

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $9.99 per month

    Constant Contact Editions & Modules

    Edition
    Core$9.991
    Plus$45.001
    1. per month
    Additional Pricing Details
    —

    SMTP Email Relay Solutions

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $25 per month

    SMTP Email Relay Solutions Editions & Modules

    —
    Additional Pricing Details
    —

    Likelihood to Renew

    Constant Contact

    Constant Contact 9.0
    Based on 21 answers
    There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.

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    Ty Swartz, CPP, USN Ret. | TrustRadius Reviewer
    Ty Swartz, CPP, USN Ret.
    View all 21 answers on this topic

    SMTP Email Relay Solutions

    No score
    No answers yet
    No answers on this topic

    Usability

    Constant Contact

    Constant Contact 10.0
    Based on 9 answers
    There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome

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    Giselle Aguiar | TrustRadius Reviewer
    Giselle Aguiar
    View all 9 answers on this topic

    SMTP Email Relay Solutions

    No score
    No answers yet
    No answers on this topic

    Reliability and Availability

    Constant Contact

    Constant Contact 9.0
    Based on 4 answers
    No major problems in sending out the email campaigns and accessing the analytics

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 4 answers on this topic

    SMTP Email Relay Solutions

    No score
    No answers yet
    No answers on this topic

    Performance

    Constant Contact

    Constant Contact 10.0
    Based on 4 answers
    The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 4 answers on this topic

    SMTP Email Relay Solutions

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Constant Contact

    Constant Contact 10.0
    Based on 17 answers
    I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 17 answers on this topic

    SMTP Email Relay Solutions

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    Constant Contact

    Constant Contact 10.0
    Based on 9 answers
    Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 9 answers on this topic

    SMTP Email Relay Solutions

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Constant Contact

    We tried Mailchimp. We could send messages to larger groups for free with Constant Contact. And we simply found more people read the emails and responded more frequently when we used Constant Contact. I think it's because it didn't feel as much like a marketing tool as when we contacted them with Mailchimp.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 106 answers on this topic

    SMTP Email Relay Solutions

    Office 365 does use secure non-standard ports for SMTP connectivity causing a problem with older programs. SMTP Email Delivery from Exchange solves this problem by giving the network admin full control over ports and specific program connections. While we do use both Office 365 and the SMTP Email Delivery we find that a mix is needed in order to meet all expectations for our end users. The majority of our SMTP communications, for users, go through Office 365 while the majority of our applications and servers do go through the SMTP Email Delivery service.

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    John Glenn | TrustRadius Reviewer
    John Glenn
    View all 1 answers on this topic

    Scalability

    Constant Contact

    Constant Contact 10.0
    Based on 1 answer
    Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    SMTP Email Relay Solutions

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Constant Contact

    • Good email marketing option that we need to expand on
    • We have not had a strong determinable ROI, but we do not always know if a donation resulted from an email
    • Very affordable and we plan in keeping it as a resource

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    Terri Betts | TrustRadius Reviewer
    Terri Betts
    View all 106 answers on this topic

    SMTP Email Relay Solutions

    • It's the easiest way to send mail out. No worries about complex configurations.
    • It can be finicky when used in a hybrid Office 365 environment to get the proper pathways secured and working.
    • I wish there were a better way to send out mass emails, on-site, without our domain or server IP being blacklisted.

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    John Glenn | TrustRadius Reviewer
    John Glenn
    View all 1 answers on this topic

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