Constant Contact Keeps Our Members Engaged and Informed
May 19, 2021

Constant Contact Keeps Our Members Engaged and Informed

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Constant Contact

The Church uses Constant Contact for thousands of organizations throughout the world. The local congregation where I live uses it to contact members of various auxiliary groups from dozens to thousands of members. I am involved in the presidency of two of these groups that use Constant Contact on at least a weekly basis. It is the best way to send information to a large number of people I have found.

Pros

  • Ease of setting up contact lists
  • Super ease of sending information to large groups
  • Stability of the system; it never fails me
  • Ease of adding or deleting people as needed

Cons

  • Getting started the first time was a challenge.
  • It takes a long time to set up the initial list.
  • I have had nothing but positive impacts from using Constant Contact.
  • The church is large, and there are many subgroups and axillary groups within the church. Setting up specific groups based on responsibility, interest, member goals, and service needs allows me to send information quickly, saving valuable time for other tasks.
  • Constant Contact allows leadership to stay personally engaged with the members I work with, without over-taxing my time. It feels so seamless.
We tried Mailchimp. We could send messages to larger groups for free with Constant Contact. And we simply found more people read the emails and responded more frequently when we used Constant Contact. I think it's because it didn't feel as much like a marketing tool as when we contacted them with Mailchimp.

Do you think Constant Contact delivers good value for the price?

Yes

Are you happy with Constant Contact's feature set?

Yes

Did Constant Contact live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Constant Contact go as expected?

Yes

Would you buy Constant Contact again?

Yes

Sometimes there is a need to contact a lot of people on short notice. Changes due to our ability to meet in person or virtual [seems] to be coming minute by minute. Being able to send messages to large groups, keeping everyone up to date and in the loop, has been invaluable. I tried mass emails and group lists. It's never a smooth process. Constant Contact doesn't restrict the number of people I can reach out to like email does. Their responses are easy to get, so we can communicate in real-time. Sign-ups for volunteer needs [were] smooth and simple. During the last 14 months I was especially happy we had Constant Contact for sending out last-minute zoom addresses for virtual meetings. We were able to keep members informed and engaged despite the lack of opportunity to meet in person. The online editor makes it easy to add and remove people from the contact lists. Constant Contact makes [it] easy for me to send the right messages to the right groups, no matter how large or small.

Constant Contact Feature Ratings

Email & Online Marketing
10.0
WYSIWYG email editor
10
Dynamic content
10
Ability to test dynamic content
Not Rated
Landing pages
10
A/B testing
Not Rated
Mobile optimization
10
Email deliverability reporting
10
List management
10
Triggered drip sequences
Not Rated
Reporting & Analytics
10.0
Dashboards
10
Standard reports
10
Custom reports
Not Rated
Pre-Send Testing
10.0
URL Validation
10
Link Tracking
Not Rated
Image Validation
Not Rated
Inbox Display
10
Email Accessibility Tools
10
Spelling and Grammar Check
10
Spam Testing
Not Rated
Email Previews
10

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