100% Constant Contact Supporter!
November 26, 2013
100% Constant Contact Supporter!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction
- Reaching out to customers.
- Tracking.
- Customizing and Personalizing e-mails.
- Integrating Excel data easily.
- Linking data in e-mails.
- Customer Service.
- Print previews.
- Different skins to further personalize the e-mail per the user's Company.
- Better communication with investor.
- Ability to track with e-mails we had for investors were no longer valid.
- Better customer service.
Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - We were satisfied with initial customer support to not have to escalate it to the premium support. Our representative was always available, very attentive, and responsive with helpful advice. Because of how easy the website is set up, we didn't have to contact customer support very often (average once every quarter) and it was always quickly resolved.
A time when my Constant Contact service representative provided me with exceptional support was when I first started using the program. We wanted the e-mail to look very similar to how a typical Outlook message looked, but to include our company's logo. He walked me through his suggestions and we were able to set this up quickly and easily while saving as a template for future use.
Usability
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- E-mail Design
- Importing spreadsheets
- Customization
- Linking to our company's website and other documentation
- Figuring out with design we wanted to use - many options