What users are saying about
1 Ratings
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Score 7 out of 100
110 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Claude Phan | TrustRadius Reviewer

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactability
6.3
Oracle CRM On Demand
8.7
Customer data management / contact management
Contactability
6.0
Oracle CRM On Demand
9.4
Workflow management
Contactability
7.0
Oracle CRM On Demand
8.9
Territory management
Contactability
7.0
Oracle CRM On Demand
9.3
Opportunity management
Contactability
7.0
Oracle CRM On Demand
9.3
Integration with email client (e.g., Outlook or Gmail)
Contactability
6.0
Oracle CRM On Demand
9.0
Contract management
Contactability
5.0
Oracle CRM On Demand
7.7
Quote & order management
Contactability
6.0
Oracle CRM On Demand
8.5
Interaction tracking
Contactability
7.0
Oracle CRM On Demand
8.3
Channel / partner relationship management
Contactability
6.0
Oracle CRM On Demand
8.2

Customer Service & Support

Contactability
4.3
Oracle CRM On Demand
8.4
Case management
Contactability
4.0
Oracle CRM On Demand
8.5
Call center management
Contactability
5.0
Oracle CRM On Demand
8.7
Help desk management
Contactability
4.0
Oracle CRM On Demand
8.1

Marketing Automation

Contactability
6.0
Oracle CRM On Demand
8.8
Lead management
Contactability
6.0
Oracle CRM On Demand
8.9
Email marketing
Contactability
6.0
Oracle CRM On Demand
8.8

CRM Project Management

Contactability
6.7
Oracle CRM On Demand
8.7
Task management
Contactability
6.0
Oracle CRM On Demand
8.3
Billing and invoicing management
Contactability
7.0
Oracle CRM On Demand
9.6
Reporting
Contactability
7.0
Oracle CRM On Demand
8.2

CRM Reporting & Analytics

Contactability
6.3
Oracle CRM On Demand
8.4
Forecasting
Contactability
6.0
Oracle CRM On Demand
8.7
Pipeline visualization
Contactability
7.0
Oracle CRM On Demand
8.6
Customizable reports
Contactability
6.0
Oracle CRM On Demand
7.9

Customization

Contactability
7.0
Oracle CRM On Demand
8.4
Custom fields
Contactability
7.0
Oracle CRM On Demand
8.9
Custom objects
Contactability
8.0
Oracle CRM On Demand
8.1
Scripting environment
Contactability
6.0
Oracle CRM On Demand
7.9
API for custom integration
Contactability
Oracle CRM On Demand
8.7

Security

Contactability
6.5
Oracle CRM On Demand
9.4
Single sign-on capability
Contactability
7.0
Oracle CRM On Demand
9.0
Role-based user permissions
Contactability
6.0
Oracle CRM On Demand
9.8

Social CRM

Contactability
7.0
Oracle CRM On Demand
9.8
Social data
Contactability
6.0
Oracle CRM On Demand
9.8
Social engagement
Contactability
8.0
Oracle CRM On Demand
9.9

Integrations with 3rd-party Software

Contactability
7.0
Oracle CRM On Demand
8.6
Marketing automation
Contactability
6.0
Oracle CRM On Demand
8.5
Compensation management
Contactability
8.0
Oracle CRM On Demand
8.7

Platform

Contactability
6.0
Oracle CRM On Demand
9.3
Mobile access
Contactability
6.0
Oracle CRM On Demand
9.3

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Claude Phan | TrustRadius Reviewer

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Claude Phan | TrustRadius Reviewer

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Usability

Contactability

No score
No answers yet
No answers on this topic

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Implementation Rating

Contactability

No score
No answers yet
No answers on this topic

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Claude Phan | TrustRadius Reviewer

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Claude Phan | TrustRadius Reviewer

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Contactability
7.0
Oracle CRM On Demand
8.2

Usability

Contactability
Oracle CRM On Demand
9.0

Implementation Rating

Contactability
Oracle CRM On Demand
10.0

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