What users are saying about
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 1 reviews and ratings
115 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 115 reviews and ratings
Feature Set Ratings
- Oracle CRM On Demand ranks higher in 10 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform
Sales Force Automation

6.3
Contactability
63%
8.8
Oracle CRM On Demand
88%
Oracle CRM On Demand ranks higher in 9/9 features
Oracle CRM On Demand ranks higher in 9/9 features
Customer data management / contact management

6.0
60%
1 Rating
9.4
94%
10 Ratings
Workflow management

7.0
70%
1 Rating
8.9
89%
9 Ratings
Territory management

7.0
70%
1 Rating
9.4
94%
9 Ratings
Opportunity management

7.0
70%
1 Rating
9.3
93%
10 Ratings
Integration with email client (e.g., Outlook or Gmail)

6.0
60%
1 Rating
9.0
90%
7 Ratings
Contract management

5.0
50%
1 Rating
7.7
77%
9 Ratings
Quote & order management

6.0
60%
1 Rating
8.5
85%
9 Ratings
Interaction tracking

7.0
70%
1 Rating
8.3
83%
9 Ratings
Channel / partner relationship management

6.0
60%
1 Rating
8.3
83%
8 Ratings
Customer Service & Support

4.3
Contactability
43%
8.5
Oracle CRM On Demand
85%
Oracle CRM On Demand ranks higher in 3/3 features
Oracle CRM On Demand ranks higher in 3/3 features
Case management

4.0
40%
1 Rating
8.5
85%
9 Ratings
Call center management

5.0
50%
1 Rating
8.7
87%
9 Ratings
Help desk management

4.0
40%
1 Rating
8.1
81%
9 Ratings
Marketing Automation

6.0
Contactability
60%
8.8
Oracle CRM On Demand
88%
Oracle CRM On Demand ranks higher in 2/2 features
Oracle CRM On Demand ranks higher in 2/2 features
Lead management

6.0
60%
1 Rating
8.9
89%
9 Ratings
Email marketing

6.0
60%
1 Rating
8.8
88%
8 Ratings
CRM Project Management

6.7
Contactability
67%
8.7
Oracle CRM On Demand
87%
Oracle CRM On Demand ranks higher in 3/3 features
Oracle CRM On Demand ranks higher in 3/3 features
Task management

6.0
60%
1 Rating
8.3
83%
8 Ratings
Billing and invoicing management

7.0
70%
1 Rating
9.7
97%
8 Ratings
Reporting

7.0
70%
1 Rating
8.3
83%
8 Ratings
CRM Reporting & Analytics

6.3
Contactability
63%
8.4
Oracle CRM On Demand
84%
Oracle CRM On Demand ranks higher in 3/3 features
Oracle CRM On Demand ranks higher in 3/3 features
Forecasting

6.0
60%
1 Rating
8.7
87%
9 Ratings
Pipeline visualization

7.0
70%
1 Rating
8.6
86%
9 Ratings
Customizable reports

6.0
60%
1 Rating
8.0
80%
9 Ratings
Customization

7.0
Contactability
70%
8.4
Oracle CRM On Demand
84%
Oracle CRM On Demand ranks higher in 4/4 features
Oracle CRM On Demand ranks higher in 4/4 features
Custom fields

7.0
70%
1 Rating
8.9
89%
10 Ratings
Custom objects

8.0
80%
1 Rating
8.1
81%
10 Ratings
Scripting environment

6.0
60%
1 Rating
8.0
80%
8 Ratings
API for custom integration

N/A
0 Ratings
8.7
87%
9 Ratings
Security

6.5
Contactability
65%
9.4
Oracle CRM On Demand
94%
Oracle CRM On Demand ranks higher in 2/2 features
Oracle CRM On Demand ranks higher in 2/2 features
Single sign-on capability

7.0
70%
1 Rating
9.0
90%
8 Ratings
Role-based user permissions

6.0
60%
1 Rating
9.9
99%
10 Ratings
Social CRM

7.0
Contactability
70%
9.9
Oracle CRM On Demand
99%
Oracle CRM On Demand ranks higher in 2/2 features
Oracle CRM On Demand ranks higher in 2/2 features
Social data

6.0
60%
1 Rating
9.8
98%
6 Ratings
Social engagement

8.0
80%
1 Rating
9.9
99%
6 Ratings
Integrations with 3rd-party Software

7.0
Contactability
70%
8.6
Oracle CRM On Demand
86%
Oracle CRM On Demand ranks higher in 2/2 features
Oracle CRM On Demand ranks higher in 2/2 features
Marketing automation

6.0
60%
1 Rating
8.5
85%
9 Ratings
Compensation management

8.0
80%
1 Rating
8.8
88%
8 Ratings
Platform

6.0
Contactability
60%
9.3
Oracle CRM On Demand
93%
Oracle CRM On Demand ranks higher in 1/1 features
Oracle CRM On Demand ranks higher in 1/1 features
Mobile access

6.0
60%
1 Rating
9.3
93%
7 Ratings
Attribute Ratings
- Oracle CRM On Demand is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

7.0
Contactability
70%
1 Rating
8.2
Oracle CRM On Demand
82%
11 Ratings
Usability

Contactability
N/A
0 Ratings
9.0
Oracle CRM On Demand
90%
1 Rating
Implementation Rating

Contactability
N/A
0 Ratings
10.0
Oracle CRM On Demand
100%
2 Ratings
Likelihood to Recommend
Contactability
Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesOracle CRM On Demand
I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
News Reporter
Kenya newsEntertainment, 201-500 employees
Pros
Contactability
- The software reporting system is really clean and works well and they are good at sending you leads.
- Their customer service is also willing to work with you and they really tried to help me improve our ROI.
- Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesOracle CRM On Demand
- Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
- Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
- Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
- The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Director of Information Systems & Information Management
Root Inc.Management Consulting, 51-200 employees
Cons
Contactability
- Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
- The software training videos were confusing to non technical users.
- We encountered bugs with the use of Windows 10. Some of the futures were bugged.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesOracle CRM On Demand
- A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
- User interface / user experience definitely can and should be improved.
- It needs a way to send automatic reports on a schedule via email.
- Support: as usual the Oracle support tends to be tedious and lengthy.
Senior Software Development Manager
eSiliconSemiconductors, 501-1000 employees
Pricing Details
Contactability
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$149 per month
Oracle CRM On Demand
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Usability
Contactability
No score
No answers yet
No answers on this topic
Oracle CRM On Demand
Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
News Reporter
Kenya newsEntertainment, 201-500 employees
Implementation Rating
Contactability
No score
No answers yet
No answers on this topic
Oracle CRM On Demand
Oracle CRM On Demand 10.0
Based on 2 answers
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Director of Information Systems & Information Management
Root Inc.Management Consulting, 51-200 employees
Alternatives Considered
Contactability
Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesOracle CRM On Demand
Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.

Verified User
Advisor in Professional Services
Telecommunications Company, 1-10 employeesReturn on Investment
Contactability
- We got our people to become more open minded in trying new software and exploring options for automation.
- Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
- Once used correctly, we did have a large increase in the number of new clients that our office handled.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesOracle CRM On Demand
- A single platform for tracking, reporting, and control of all data and clients records
- Manageable outsourcing for development and support functions for the applications we need to use.
- Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.

Verified User
Advisor in Professional Services
Telecommunications Company, 1-10 employees