4 Ratings
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Score 7.1 out of 100
55 Ratings
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Score 9.5 out of 100

Feature Set Ratings

    Project Management

    7.8

    ContactOffice

    78%

    HCL Connections (formerly from IBM)

    Feature Set Not Supported
    N/A
    ContactOffice ranks higher in 7/7 features

    Task Management

    8.7
    87%
    3 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.1
    71%
    3 Ratings
    N/A
    0 Ratings

    Scheduling

    8.1
    81%
    3 Ratings
    N/A
    0 Ratings

    Workflow Automation

    7.1
    71%
    2 Ratings
    N/A
    0 Ratings

    Mobile Access

    7.3
    73%
    3 Ratings
    N/A
    0 Ratings

    Search

    7.1
    71%
    2 Ratings
    N/A
    0 Ratings

    Visual planning tools

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Communication

    7.9

    ContactOffice

    79%

    HCL Connections (formerly from IBM)

    Feature Set Not Supported
    N/A
    ContactOffice ranks higher in 8/8 features

    Chat

    8.7
    87%
    3 Ratings
    N/A
    0 Ratings

    Notifications

    8.7
    87%
    3 Ratings
    N/A
    0 Ratings

    Discussions

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Surveys

    8.6
    86%
    2 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Integrates with Outlook

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    File Sharing & Management

    7.9

    ContactOffice

    79%

    HCL Connections (formerly from IBM)

    Feature Set Not Supported
    N/A
    ContactOffice ranks higher in 7/7 features

    Versioning

    7.8
    78%
    2 Ratings
    N/A
    0 Ratings

    Video files

    7.4
    74%
    2 Ratings
    N/A
    0 Ratings

    Audio files

    8.1
    81%
    3 Ratings
    N/A
    0 Ratings

    Document collaboration

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Access control

    8.1
    81%
    2 Ratings
    N/A
    0 Ratings

    Advanced security features

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Integrates with Google Drive

    7.9
    79%
    2 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • HCL Connections (formerly from IBM) is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.3

    ContactOffice

    73%
    3 Ratings
    9.5

    HCL Connections (formerly from IBM)

    95%
    21 Ratings

    Likelihood to Renew

    ContactOffice

    N/A
    0 Ratings
    7.7

    HCL Connections (formerly from IBM)

    77%
    7 Ratings

    Usability

    ContactOffice

    N/A
    0 Ratings
    9.0

    HCL Connections (formerly from IBM)

    90%
    4 Ratings

    Availability

    ContactOffice

    N/A
    0 Ratings
    10.0

    HCL Connections (formerly from IBM)

    100%
    2 Ratings

    Performance

    ContactOffice

    N/A
    0 Ratings
    9.0

    HCL Connections (formerly from IBM)

    90%
    2 Ratings

    Support Rating

    ContactOffice

    N/A
    0 Ratings
    8.0

    HCL Connections (formerly from IBM)

    80%
    8 Ratings

    Implementation Rating

    ContactOffice

    N/A
    0 Ratings
    7.3

    HCL Connections (formerly from IBM)

    73%
    2 Ratings

    Product Scalability

    ContactOffice

    N/A
    0 Ratings
    7.0

    HCL Connections (formerly from IBM)

    70%
    2 Ratings

    Likelihood to Recommend

    ContactOffice

    1. Its cloud-based messaging and collaboration suite includes among others an email solution, calendars, address books, documents, polling tool and more.2. Handling big data, managing events, and reminders. 3. Rich API allowing for a deep integration of the Contact Office applications.4. Universal access to your data through desktop and mobile. 5. Almost every device supported.
    Anonymous | TrustRadius Reviewer

    HCL Connections (formerly from IBM)

    It will improve the productivity of the teams by quickly providing all the required solutions, assigning tasks, sharing documents, slides, and giving a rich meeting experience, making project execution and management easier also showing the project progress in real-time. Touchpoint wizard helps users to access the required content in the shortest time. Sometimes it is slower, when large data is transferred otherwise it is a good solution for the team workspace.
    SYED ZAFFAR MAHMOOD | TrustRadius Reviewer

    Pros

    ContactOffice

    • Can use it from anywhere, can access your documents, emails and others.
    • Can message your group and arrange meetings, and it will notify you.
    • Can manage tasks.
    • Fairly good customer support
    Anonymous | TrustRadius Reviewer

    HCL Connections (formerly from IBM)

    • User profiles - finding and connecting users, and showing where they fit in the organization
    • Communities - providing places for user groups and departments to collect and share information
    • Wikis - Makes it easy to edit and add information in various places
    Jeremiah Miller | TrustRadius Reviewer

    Cons

    ContactOffice

    • Data safety concerns
    RANDHIR KUMAR | TrustRadius Reviewer

    HCL Connections (formerly from IBM)

    • Navigating Connections is tedious and time-consuming. More times than not I find it easier to simply search for what I'm looking for rather than trying to find what I need through other means
    • While file uploading and sharing files is useful enough, the browser lacks the seamless nature of Google Docs and the plugin can't hold a candle to Sharepoint. It works, but I find it clunky
    • We sorely miss our one-stop homepage (The Hub) that has been replaced by IBM Connections. There is no "jump-off" page to provide ease of navigation. It would really nice to be able to provide bookmarks and/or some form of directory in the side tabs of the newsfeed.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    ContactOffice

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    HCL Connections (formerly from IBM)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    ContactOffice

    No score
    No answers yet
    No answers on this topic

    HCL Connections (formerly from IBM)

    HCL Connections (formerly from IBM) 7.7
    Based on 7 answers
    Connections has continued to more than meet our needs from a collaboration point of view and we are currently working on integration with our IBM Websphere portal platform to provide an integrated collaboration solution. This scenario will provide our users the best both products have to offer in a single interface.
    Anonymous | TrustRadius Reviewer

    Usability

    ContactOffice

    No score
    No answers yet
    No answers on this topic

    HCL Connections (formerly from IBM)

    HCL Connections (formerly from IBM) 9.0
    Based on 4 answers
    Connections combines all the most useful abilities from various social networks. This makes it useful of course, but it also reduces user adoption time initially by allowing users to get comfortable with basic features. Once they are comfortable, it's easy for users to start exploring. They find new people in the organization to contact, new sources of information, etc. Before you know it, about half of the users are contributing back in some form -- and all with little or no training needed by IT.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    ContactOffice

    No score
    No answers yet
    No answers on this topic

    HCL Connections (formerly from IBM)

    HCL Connections (formerly from IBM) 10.0
    Based on 2 answers
    Once Connections was installed, patched, etc. it was ALWAYS up. We only had to bring it down for OS updates to the servers. That seems to be typical of anything that runs on WebSphere; it's bulletproof and could probably run for months and years if the underlying OS didn't require constant patching.
    Anonymous | TrustRadius Reviewer

    Performance

    ContactOffice

    No score
    No answers yet
    No answers on this topic

    HCL Connections (formerly from IBM)

    HCL Connections (formerly from IBM) 9.0
    Based on 2 answers
    IBM Connections web UI, mobile app (data sync to / from the device), and file transfer speeds were almost always very fast. It was rare for a slow-down of any kind, even when doing searches.
    Anonymous | TrustRadius Reviewer

    Support Rating

    ContactOffice

    No score
    No answers yet
    No answers on this topic

    HCL Connections (formerly from IBM)

    HCL Connections (formerly from IBM) 8.0
    Based on 8 answers
    IBM Support has ALWAYS been quick to respond, regardless of the product. Even first level techs seldom provide "canned" responses and they really try to help. If they can't help, they don't wallow around but engage the right person immediately. It's very rare that the first level tech needs to escalate, and even more rare when they do escalate and the next person engaged cannot solve it. We have been more than satisfied with IBM support's quick and professional responses to our issues.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    ContactOffice

    No score
    No answers yet
    No answers on this topic

    HCL Connections (formerly from IBM)

    HCL Connections (formerly from IBM) 7.3
    Based on 2 answers
    Try to understand you will never find a product which suites all your end user for 100%. IBM Connections is the best of all breeds but if you go look on each functionality on its own there are better example out there. But as IBM COnnections delivers it all in just one platform makes it the best example about integration of different functionality into one platform.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    ContactOffice

    ContactOffice handles almost all data, all files like doc, pdf, mp3 etc. Task management. Worksection is an all-around project management app that gives users visibility and organization. ContactOffice is a contact management software that helps you to easily manage your data from any computer with a web browser. Worksection is Free: no charge. ContactOffice offers four plans for its Individual version. ContactOffice has more supported Integrations than Worksection.
    Anonymous | TrustRadius Reviewer

    HCL Connections (formerly from IBM)

    From the few times that I have used MS SharePoint, I can say that it doesn't seem to hold a candle to the robust features of IBM Connections. The out-of-the-box capabilities of IBM Connections are amazing and are more easy to access and use than what I've seen with MS SharePoint.
    Chris Whisonant | TrustRadius Reviewer

    Scalability

    ContactOffice

    No score
    No answers yet
    No answers on this topic

    HCL Connections (formerly from IBM)

    HCL Connections (formerly from IBM) 7.0
    Based on 2 answers
    Scaling UP is never an issue with IBM's core technologies like WebSphere, DB2, etc. as long as you have or can find the technical resources to implement it. Where IBM seems to fail is scaling DOWN for smaller organizations. Connections 5.0 on-premises would have required us to create 7 servers -- yes, they would be virtualized, but still that's 7 OS licenses, 40 virtual CPU cores, 80GB RAM, and a few TB of hard disk space. All to replace Quick which runs on 1 server with 1 OS license, 4 cores, 8GB RAM and 600GB of disk. Granted, there are major differences in capabilities between the two, but how do you get a CFO understand why features like a mobile app, file sync, and social sharing require 10x the back-end resources?
    Anonymous | TrustRadius Reviewer

    Return on Investment

    ContactOffice

    • Can get documents from anywhere if you forgot your files.
    • Can connect with anyone in your group, chat, share ideas, and requirements in a single instance.
    Anonymous | TrustRadius Reviewer

    HCL Connections (formerly from IBM)

    • Positive - Using IBM Connections has reduced the number of directories and file share repositories previously used for collaboration.
    • Positive - The direction is to stop relying on email for the only method of communicating and sharing knowledge. IBM Connections is in the right step.
    Tony Morales, PMP, CSM | TrustRadius Reviewer

    Screenshots

    HCL Connections (formerly from IBM)

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