What users are saying about
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.1 out of 100
Based on 4 reviews and ratings
55 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.5 out of 100
Based on 55 reviews and ratings
Feature Set Ratings
Project Management

7.8
ContactOffice
78%
HCL Connections (formerly from IBM)
Feature Set Not Supported
N/A
ContactOffice ranks higher in 7/7 features
ContactOffice ranks higher in 7/7 features
Task Management

8.7
87%
3 Ratings
N/A
0 Ratings
Gantt Charts

7.1
71%
3 Ratings
N/A
0 Ratings
Scheduling

8.1
81%
3 Ratings
N/A
0 Ratings
Workflow Automation

7.1
71%
2 Ratings
N/A
0 Ratings
Mobile Access

7.3
73%
3 Ratings
N/A
0 Ratings
Search

7.1
71%
2 Ratings
N/A
0 Ratings
Visual planning tools

9.0
90%
1 Rating
N/A
0 Ratings
Communication

7.9
ContactOffice
79%
HCL Connections (formerly from IBM)
Feature Set Not Supported
N/A
ContactOffice ranks higher in 8/8 features
ContactOffice ranks higher in 8/8 features
Chat

8.7
87%
3 Ratings
N/A
0 Ratings
Notifications

8.7
87%
3 Ratings
N/A
0 Ratings
Discussions

9.0
90%
2 Ratings
N/A
0 Ratings
Surveys

8.6
86%
2 Ratings
N/A
0 Ratings
Internal knowledgebase

8.0
80%
2 Ratings
N/A
0 Ratings
Integrates with GoToMeeting

7.0
70%
1 Rating
N/A
0 Ratings
Integrates with Gmail and Google Hangouts

6.0
60%
1 Rating
N/A
0 Ratings
Integrates with Outlook

7.0
70%
1 Rating
N/A
0 Ratings
File Sharing & Management

7.9
ContactOffice
79%
HCL Connections (formerly from IBM)
Feature Set Not Supported
N/A
ContactOffice ranks higher in 7/7 features
ContactOffice ranks higher in 7/7 features
Versioning

7.8
78%
2 Ratings
N/A
0 Ratings
Video files

7.4
74%
2 Ratings
N/A
0 Ratings
Audio files

8.1
81%
3 Ratings
N/A
0 Ratings
Document collaboration

9.0
90%
3 Ratings
N/A
0 Ratings
Access control

8.1
81%
2 Ratings
N/A
0 Ratings
Advanced security features

7.0
70%
1 Rating
N/A
0 Ratings
Integrates with Google Drive

7.9
79%
2 Ratings
N/A
0 Ratings
Attribute Ratings
- HCL Connections (formerly from IBM) is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

7.3
ContactOffice
73%
3 Ratings
9.5
HCL Connections (formerly from IBM)
95%
21 Ratings
Likelihood to Renew

ContactOffice
N/A
0 Ratings
7.7
HCL Connections (formerly from IBM)
77%
7 Ratings
Usability

ContactOffice
N/A
0 Ratings
9.0
HCL Connections (formerly from IBM)
90%
4 Ratings
Availability

ContactOffice
N/A
0 Ratings
10.0
HCL Connections (formerly from IBM)
100%
2 Ratings
Performance

ContactOffice
N/A
0 Ratings
9.0
HCL Connections (formerly from IBM)
90%
2 Ratings
Support Rating

ContactOffice
N/A
0 Ratings
8.0
HCL Connections (formerly from IBM)
80%
8 Ratings
Implementation Rating

ContactOffice
N/A
0 Ratings
7.3
HCL Connections (formerly from IBM)
73%
2 Ratings
Product Scalability

ContactOffice
N/A
0 Ratings
7.0
HCL Connections (formerly from IBM)
70%
2 Ratings
Likelihood to Recommend
ContactOffice
1. Its cloud-based messaging and collaboration suite includes among others an email solution, calendars, address books, documents, polling tool and more.2. Handling big data, managing events, and reminders. 3. Rich API allowing for a deep integration of the Contact Office applications.4. Universal access to your data through desktop and mobile. 5. Almost every device supported.

Verified User
Engineer in Information Technology
Internet Company, 11-50 employeesHCL Connections (formerly from IBM)
It will improve the productivity of the teams by quickly providing all the required solutions, assigning tasks, sharing documents, slides, and giving a rich meeting experience, making project execution and management easier also showing the project progress in real-time. Touchpoint wizard helps users to access the required content in the shortest time. Sometimes it is slower, when large data is transferred otherwise it is a good solution for the team workspace.
University Faculty/ Management of resources
Mizan Tepi UniversityEducation Management, 1001-5000 employees
Pros
ContactOffice
- Can use it from anywhere, can access your documents, emails and others.
- Can message your group and arrange meetings, and it will notify you.
- Can manage tasks.
- Fairly good customer support

Verified User
Engineer in Engineering
Construction Company, 10,001+ employeesHCL Connections (formerly from IBM)
- User profiles - finding and connecting users, and showing where they fit in the organization
- Communities - providing places for user groups and departments to collect and share information
- Wikis - Makes it easy to edit and add information in various places
Associate Director IT Infrastructure
Mennonite Central CommitteeNon-Profit Organization Management, 1001-5000 employees
Cons
ContactOffice
- Data safety concerns
UI Designer
ANS CommerceInternet, 51-200 employees
HCL Connections (formerly from IBM)
- Navigating Connections is tedious and time-consuming. More times than not I find it easier to simply search for what I'm looking for rather than trying to find what I need through other means
- While file uploading and sharing files is useful enough, the browser lacks the seamless nature of Google Docs and the plugin can't hold a candle to Sharepoint. It works, but I find it clunky
- We sorely miss our one-stop homepage (The Hub) that has been replaced by IBM Connections. There is no "jump-off" page to provide ease of navigation. It would really nice to be able to provide bookmarks and/or some form of directory in the side tabs of the newsfeed.

Verified User
Administrative Assistant in Human Resources
Education Management Company, 51-200 employeesPricing Details
ContactOffice
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
—HCL Connections (formerly from IBM)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
ContactOffice
No score
No answers yet
No answers on this topic
HCL Connections (formerly from IBM)
HCL Connections (formerly from IBM) 7.7
Based on 7 answers
Connections has continued to more than meet our needs from a collaboration point of view and we are currently working on integration with our IBM Websphere portal platform to provide an integrated collaboration solution. This scenario will provide our users the best both products have to offer in a single interface.

Verified User
Project Manager in Information Technology
Sports Company, 501-1000 employeesUsability
ContactOffice
No score
No answers yet
No answers on this topic
HCL Connections (formerly from IBM)
HCL Connections (formerly from IBM) 9.0
Based on 4 answers
Connections combines all the most useful abilities from various social networks. This makes it useful of course, but it also reduces user adoption time initially by allowing users to get comfortable with basic features. Once they are comfortable, it's easy for users to start exploring. They find new people in the organization to contact, new sources of information, etc. Before you know it, about half of the users are contributing back in some form -- and all with little or no training needed by IT.

Verified User
Employee in Information Technology
Plastics Company, 1001-5000 employeesReliability and Availability
ContactOffice
No score
No answers yet
No answers on this topic
HCL Connections (formerly from IBM)
HCL Connections (formerly from IBM) 10.0
Based on 2 answers
Once Connections was installed, patched, etc. it was ALWAYS up. We only had to bring it down for OS updates to the servers. That seems to be typical of anything that runs on WebSphere; it's bulletproof and could probably run for months and years if the underlying OS didn't require constant patching.

Verified User
Employee in Information Technology
Plastics Company, 1001-5000 employeesPerformance
ContactOffice
No score
No answers yet
No answers on this topic
HCL Connections (formerly from IBM)
HCL Connections (formerly from IBM) 9.0
Based on 2 answers
IBM Connections web UI, mobile app (data sync to / from the device), and file transfer speeds were almost always very fast. It was rare for a slow-down of any kind, even when doing searches.

Verified User
Employee in Information Technology
Plastics Company, 1001-5000 employeesSupport Rating
ContactOffice
No score
No answers yet
No answers on this topic
HCL Connections (formerly from IBM)
HCL Connections (formerly from IBM) 8.0
Based on 8 answers
IBM Support has ALWAYS been quick to respond, regardless of the product. Even first level techs seldom provide "canned" responses and they really try to help. If they can't help, they don't wallow around but engage the right person immediately. It's very rare that the first level tech needs to escalate, and even more rare when they do escalate and the next person engaged cannot solve it. We have been more than satisfied with IBM support's quick and professional responses to our issues.

Verified User
Employee in Information Technology
Plastics Company, 1001-5000 employeesImplementation Rating
ContactOffice
No score
No answers yet
No answers on this topic
HCL Connections (formerly from IBM)
HCL Connections (formerly from IBM) 7.3
Based on 2 answers
Try to understand you will never find a product which suites all your end user for 100%. IBM Connections is the best of all breeds but if you go look on each functionality on its own there are better example out there. But as IBM COnnections delivers it all in just one platform makes it the best example about integration of different functionality into one platform.

Verified User
Consultant in Information Technology
Government Administration Company, 10,001+ employeesAlternatives Considered
ContactOffice
ContactOffice handles almost all data, all files like doc, pdf, mp3 etc. Task management. Worksection is an all-around project management app that gives users visibility and organization. ContactOffice is a contact management software that helps you to easily manage your data from any computer with a web browser. Worksection is Free: no charge. ContactOffice offers four plans for its Individual version. ContactOffice has more supported Integrations than Worksection.

Verified User
Engineer in Information Technology
Internet Company, 11-50 employeesHCL Connections (formerly from IBM)
From the few times that I have used MS SharePoint, I can say that it doesn't seem to hold a candle to the robust features of IBM Connections. The out-of-the-box capabilities of IBM Connections are amazing and are more easy to access and use than what I've seen with MS SharePoint.
Lead Consultant
Best MethodsInformation Technology and Services, 11-50 employees
Scalability
ContactOffice
No score
No answers yet
No answers on this topic
HCL Connections (formerly from IBM)
HCL Connections (formerly from IBM) 7.0
Based on 2 answers
Scaling UP is never an issue with IBM's core technologies like WebSphere, DB2, etc. as long as you have or can find the technical resources to implement it. Where IBM seems to fail is scaling DOWN for smaller organizations. Connections 5.0 on-premises would have required us to create 7 servers -- yes, they would be virtualized, but still that's 7 OS licenses, 40 virtual CPU cores, 80GB RAM, and a few TB of hard disk space. All to replace Quick which runs on 1 server with 1 OS license, 4 cores, 8GB RAM and 600GB of disk. Granted, there are major differences in capabilities between the two, but how do you get a CFO understand why features like a mobile app, file sync, and social sharing require 10x the back-end resources?

Verified User
Employee in Information Technology
Plastics Company, 1001-5000 employeesReturn on Investment
ContactOffice
- Can get documents from anywhere if you forgot your files.
- Can connect with anyone in your group, chat, share ideas, and requirements in a single instance.

Verified User
Engineer in Engineering
Construction Company, 10,001+ employeesHCL Connections (formerly from IBM)
- Positive - Using IBM Connections has reduced the number of directories and file share repositories previously used for collaboration.
- Positive - The direction is to stop relying on email for the only method of communicating and sharing knowledge. IBM Connections is in the right step.
Project Management Office (PMO) Manager
CarestreamMedical Devices, 5001-10,000 employees