What users are saying about
3 Ratings
25 Ratings
3 Ratings
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Score 9.1 out of 100
25 Ratings
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Score 6 out of 100

Likelihood to Recommend

ContactPigeon

It is a platform with all the requisite features to meet the needs of a complete digital marketing campaign: email marketing with countless automation rules, pop-ups that serve as simple sign-ups or even as cross-sell and up-sell tools, push notifications with ready-made templates for vital functions like browse and cart abandonment, the ability to create offsite landing pages, creation of Facebook ads, and much much more. I really can't think of one scenario in which ContactPigeon won't provide solid solutions.
Makis Paraskevopoulos | TrustRadius Reviewer

eTrigue

The platform is most scalable-- works for small and large companies alike. Key for most of our clients is the little to no IT support required to implement and run the platform. I would definitely explore this when looking at a marketing automation platform beyond the "batch and blast" solutions. We've yet to have an issue working with our clients' sales and/or marketing teams to implement. And most of our clients work in the platform independent of the programs we run; are able to set up acampaign, upload lists and/or pull for CRM, and run reports on their own in very short turn.
Beryl Israel | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ContactPigeon
eTrigue
6.3
WYSIWYG email editor
ContactPigeon
eTrigue
7.0
Dynamic content
ContactPigeon
eTrigue
6.0
Ability to test dynamic content
ContactPigeon
eTrigue
8.6
Landing pages
ContactPigeon
eTrigue
7.0
A/B testing
ContactPigeon
eTrigue
6.0
Mobile optimization
ContactPigeon
eTrigue
5.0
Email deliverability reporting
ContactPigeon
eTrigue
4.0
List management
ContactPigeon
eTrigue
6.0
Triggered drip sequences
ContactPigeon
eTrigue
7.0

Lead Management

ContactPigeon
eTrigue
6.3
Lead nurturing
ContactPigeon
eTrigue
6.0
Lead scoring and grading
ContactPigeon
eTrigue
7.0
Data quality management
ContactPigeon
eTrigue
6.0
Automated sales alerts and tasks
ContactPigeon
eTrigue
6.0

Campaign Management

ContactPigeon
eTrigue
6.8
Calendaring
ContactPigeon
eTrigue
8.6
Event/webinar marketing
ContactPigeon
eTrigue
5.0

Social Media Marketing

ContactPigeon
eTrigue
6.6
Social sharing and campaigns
ContactPigeon
eTrigue
5.0
Social profile integration
ContactPigeon
eTrigue
8.3

Reporting & Analytics

ContactPigeon
eTrigue
6.7
Dashboards
ContactPigeon
eTrigue
7.0
Standard reports
ContactPigeon
eTrigue
6.0
Custom reports
ContactPigeon
eTrigue
7.0

Platform & Infrastructure

ContactPigeon
eTrigue
4.8
API
ContactPigeon
eTrigue
6.0
Role-based workflow & approvals
ContactPigeon
eTrigue
6.0
Customizability
ContactPigeon
eTrigue
6.0
Integration with Salesforce.com
ContactPigeon
eTrigue
9.0
Integration with Microsoft Dynamics CRM
ContactPigeon
eTrigue
1.0
Integration with SugarCRM
ContactPigeon
eTrigue
1.0

Pros

ContactPigeon

  • Customized newsletters with segmentations to target specific customers according to their visits in our website.
  • Landing pages, with [graphics] we create. It creates a special link for every campaign/landing page for use in our advertisements.
  • Pop ups in site. [We] can have pop ups in every page of our site. [We] want [this] in order to inform our customers for extra [discounts] [or] [gifts].
Anonymous | TrustRadius Reviewer

eTrigue

  • Really easy to use. We can build a campaign in about 30 minutes and our new hires can learn to use it very quickly.
  • Free phone support.
  • I can always get someone to help me and they actually return calls quicker than most all companies.
  • We are able to create campaigns before we finish all the assets. We can launch, then change the flow and add assets when they are ready.
  • Integration with Google AdWords is very easy to setup, and has lots of ROI and campaign peformance reporting.
Paul Normandin | TrustRadius Reviewer

Cons

ContactPigeon

  • The UI is too complex sometimes (hopefully their support is always there for us!)
Apostolis Lianos | TrustRadius Reviewer

eTrigue

  • I've never been too crazy about the reporting within DemandCenter. There is always a solution for any type of report I'm seeking, but it involves report designing (choosing data points dragging/dropping columns & rows) which is made difficult by the lack of descriptions & values for the data points. To their credit, they did release a new suite of simplified (and pretty) reports, dubbed "Marketing Effectiveness". Relegating the older, complicated (yet super-flexible) reports as "Business Analytics".
  • The UI will be a little unfamiliar at first. That is, where you think you should be clicking, you'll need to double-click or drag-and-drop. And I would say DemandCenter has always (and still does) have an issue with UI elements that are "windows within windows" or modal windows with scrolling. But, at least these UI components are consistent throughout the entire application - so once you're used to it, you can actually achieve some pretty impressive speeds.
  • One of DemandCenter's greatest features is being squished down to uselessness: Derived Data. As mentioned, I scrub our data on a regular basis, and this means filling/appending data, or extrapolating to fill missing data. DC released a feature called "Derived Data" that scours useful info from the prospect's IP address (mostly geographical info). Now, while you can create campaign & list conditions based on derived data, there is no easy way to simply extract that oh-so-valuable derived Country or State and have it map those values to the standard fields. Or at least let you export derived data. They have plans to fix this - but for now it's like dangling candy in front of a baby.
Jareb Coupe | TrustRadius Reviewer

Likelihood to Renew

ContactPigeon

ContactPigeon 9.1
Based on 1 answer
I am absolutely happy with their services. For any problem or idea that arises, the support team is there to provide solutions, advise, and even write code for the website.
Makis Paraskevopoulos | TrustRadius Reviewer

eTrigue

eTrigue 9.7
Based on 21 answers
We have tried other systems and eTrigue is the easiest to use, easiest to train new people on, and most responsive support team we have ever experienced. They ask our input on new features they are developing, and have implemented some of our suggestions in their product rollouts. We get new features almost every month. We get live support without any cost, and they return our phone calls within an hour every time. They treat us like a true partner.
Anonymous | TrustRadius Reviewer

Usability

ContactPigeon

No score
No answers yet
No answers on this topic

eTrigue

eTrigue 8.9
Based on 4 answers
Having used Marketo, Act-On, and Pardot, eTrigue is MUCH easier to use and easier to train new team members to use.
Anonymous | TrustRadius Reviewer

Support Rating

ContactPigeon

ContactPigeon 9.1
Based on 1 answer
It is honestly the best support team I've ever seen, always ready and willing to help.
Makis Paraskevopoulos | TrustRadius Reviewer

eTrigue

eTrigue 8.8
Based on 4 answers
Been very happy with their responsiveness and ability to resolve issues
Pendy Pendyala | TrustRadius Reviewer

Implementation Rating

ContactPigeon

No score
No answers yet
No answers on this topic

eTrigue

eTrigue 8.4
Based on 3 answers
You will need to think about which users you want to have each role, and the features allowed in each role. You should watch the training videos before you get live training. It saved us several hours as they had already answered 90% of our questions.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ContactPigeon

[I] haven't used other [products].
Anonymous | TrustRadius Reviewer

eTrigue

Constant Contact offered now tracking, lead alerts. Marketo wasn't as flexible-- for example not easy to schedule campaigns in advance, to launch in the future. Also liked the interface and the DemandCenter lead alert format more than Marketo.
Ken Worthen | TrustRadius Reviewer

Return on Investment

ContactPigeon

  • 25% growth in Email orders (YoY).
  • Higher open rates up to +46%.
Apostolis Lianos | TrustRadius Reviewer

eTrigue

  • We get the upper hand on follow-up with return visitors... not by reverse DNS lookup or pattern match but by direct cookie validation. Inside sales productivity is boosted by 33% easy with eTrigue.
  • The alerts and data are lightning fast, giving marketing immediate feedback on campaign data and prospects.
Gregory Ness | TrustRadius Reviewer

Screenshots

Pricing Details

ContactPigeon

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ContactPigeon Editions & Modules

Edition
Standard$198.001
Pro$385.001
Enterprise$980.001
  1. per month/billed annually
Additional Pricing Details

eTrigue

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

eTrigue Editions & Modules

Edition
eTrigue DemandCenter pricing begins at:$6001
  1. complete
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ContactPigeon
9.1
eTrigue
6.0

Likelihood to Renew

ContactPigeon
9.1
eTrigue
9.7

Usability

ContactPigeon
eTrigue
8.9

Performance

ContactPigeon
eTrigue
9.1

Support Rating

ContactPigeon
9.1
eTrigue
8.8

Implementation Rating

ContactPigeon
eTrigue
8.4

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