What users are saying about
5 Ratings
37 Ratings
5 Ratings
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Score 8.6 out of 100
37 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

Feature Set Ratings

    Email & Online Marketing

    ContactPigeon

    Feature Set Not Supported
    N/A
    6.1

    Iterable

    61%
    Iterable ranks higher in 8/8 features

    WYSIWYG email editor

    N/A
    0 Ratings
    6.0
    60%
    16 Ratings

    Dynamic content

    N/A
    0 Ratings
    5.4
    54%
    18 Ratings

    Ability to test dynamic content

    N/A
    0 Ratings
    5.8
    58%
    18 Ratings

    A/B testing

    N/A
    0 Ratings
    6.4
    64%
    19 Ratings

    Mobile optimization

    N/A
    0 Ratings
    5.8
    58%
    16 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    6.7
    67%
    27 Ratings

    List management

    N/A
    0 Ratings
    5.8
    58%
    19 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    7.1
    71%
    16 Ratings

    Reporting & Analytics

    ContactPigeon

    Feature Set Not Supported
    N/A
    5.0

    Iterable

    50%
    Iterable ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    5.0
    50%
    18 Ratings

    Standard reports

    N/A
    0 Ratings
    5.1
    51%
    18 Ratings

    Custom reports

    N/A
    0 Ratings
    5.0
    50%
    16 Ratings

    Platform & Infrastructure

    ContactPigeon

    Feature Set Not Supported
    N/A
    6.8

    Iterable

    68%
    Iterable ranks higher in 3/3 features

    API

    N/A
    0 Ratings
    6.3
    63%
    15 Ratings

    Role-based workflow & approvals

    N/A
    0 Ratings
    6.6
    66%
    13 Ratings

    Customizability

    N/A
    0 Ratings
    7.6
    76%
    15 Ratings

    Attribute Ratings

    • ContactPigeon is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    9.1

    ContactPigeon

    91%
    3 Ratings
    6.6

    Iterable

    66%
    19 Ratings

    Likelihood to Renew

    9.1

    ContactPigeon

    91%
    1 Rating

    Iterable

    N/A
    0 Ratings

    Usability

    ContactPigeon

    N/A
    0 Ratings
    1.0

    Iterable

    10%
    1 Rating

    Support Rating

    9.1

    ContactPigeon

    91%
    1 Rating
    1.0

    Iterable

    10%
    1 Rating

    Likelihood to Recommend

    ContactPigeon

    It is a platform with all the requisite features to meet the needs of a complete digital marketing campaign: email marketing with countless automation rules, pop-ups that serve as simple sign-ups or even as cross-sell and up-sell tools, push notifications with ready-made templates for vital functions like browse and cart abandonment, the ability to create offsite landing pages, creation of Facebook ads, and much much more. I really can't think of one scenario in which ContactPigeon won't provide solid solutions.
    Makis Paraskevopoulos | TrustRadius Reviewer

    Iterable

    I
    would highly recommend Iterable especially if you are a large enterprise
    company with unlimited resources and are willing to get lots of customization
    done. However, to be honest, if you are a small business then I wouldn’t highly
    recommend Iterable to you because in my opinion, it fits well in a larger
    company. Also,
    I think that Iterable is a great software for B2C companies who are looking to
    focus on improving their retention using cross-channel messaging.
    Bella Castilla | TrustRadius Reviewer

    Pros

    ContactPigeon

    • Customized newsletters with segmentations to target specific customers according to their visits in our website.
    • Landing pages, with [graphics] we create. It creates a special link for every campaign/landing page for use in our advertisements.
    • Pop ups in site. [We] can have pop ups in every page of our site. [We] want [this] in order to inform our customers for extra [discounts] [or] [gifts].
    Anonymous | TrustRadius Reviewer

    Iterable

    • I love Iterable's ability to A/B test not only the messaging but the timing and medium of messages as well.
    • Iterable's workflow editor is fantastic. It's far more advanced than most competitors.
    • Iterable was easy to get started with because of its Segment.com integration.
    Tim Noetzel | TrustRadius Reviewer

    Cons

    ContactPigeon

    • The UI is too complex sometimes (hopefully their support is always there for us!)
    Apostolis Lianos | TrustRadius Reviewer

    Iterable

    • Workflow webhooks have limited customization and data options
    • Custom events are great for segmentation and workflow triggers, but unusable to personalize an email based on past custom events.
    • No rate limiting on webhooks. Easy to bring down a third party vendor if processing a list.
    Jason Paddock | TrustRadius Reviewer

    Pricing Details

    ContactPigeon

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $198 per month/billed annually

    ContactPigeon Editions & Modules

    Edition
    Standard$198.001
    Pro$385.001
    Enterprise$980.001
    1. per month/billed annually
    Additional Pricing Details

    Iterable

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $500 per month

    Iterable Editions & Modules

    Edition
    Iterable$5001
    1. per month
    Additional Pricing Details
    Pricing based on size of customer's user list and messages sent.

    Likelihood to Renew

    ContactPigeon

    ContactPigeon 9.1
    Based on 1 answer
    I am absolutely happy with their services. For any problem or idea that arises, the support team is there to provide solutions, advise, and even write code for the website.
    Makis Paraskevopoulos | TrustRadius Reviewer

    Iterable

    No score
    No answers yet
    No answers on this topic

    Usability

    ContactPigeon

    No score
    No answers yet
    No answers on this topic

    Iterable

    Iterable 1.0
    Based on 1 answer
    Our implementation failed, so I can only give this a zero.
    Anonymous | TrustRadius Reviewer

    Support Rating

    ContactPigeon

    ContactPigeon 9.1
    Based on 1 answer
    It is honestly the best support team I've ever seen, always ready and willing to help.
    Makis Paraskevopoulos | TrustRadius Reviewer

    Iterable

    Iterable 1.0
    Based on 1 answer
    Our implementation failed and their sales engineer lied to us about how Iterable works, so this absolutely deserves a zero.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    ContactPigeon

    [I] haven't used other [products].
    Anonymous | TrustRadius Reviewer

    Iterable

    Iterable is right up there with any other brand I have used in my role as a cx service representative and escalations agent. The flow is smooth and easy to use. Everything you need is all labeled clearly and resolution methods are obvious and not much walk through is needed
    Fallon Penrod | TrustRadius Reviewer

    Return on Investment

    ContactPigeon

    • 25% growth in Email orders (YoY).
    • Higher open rates up to +46%.
    Apostolis Lianos | TrustRadius Reviewer

    Iterable

    • With the help of Iterable and the partnership, we got our open rates up and in the end raise revenue.
    • Have a good transactional system for emails
    • Have a full automated system for all emails, cut out the manual work to be able to strategize
    Raja Datta | TrustRadius Reviewer

    Screenshots

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