ContactPigeon vs Salesforce Experience Cloud (formerly Salesforce Community Cloud) | TrustRadius

What users are saying about

Score 8.6 out of 10

Based on 5 reviews and ratings

Score 8.7 out of 10

Based on 265 reviews and ratings

Attribute Ratings

ContactPigeon is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

9.1

ContactPigeon

91%

3 Ratings

8.8

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

88%

50 Ratings

Likelihood to Renew

9.1

ContactPigeon

91%

1 Rating

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

N/A

0 Ratings

Usability

ContactPigeon

N/A

0 Ratings

9.4

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

94%

4 Ratings

Performance

ContactPigeon

N/A

0 Ratings

9.1

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

91%

10 Ratings

Support Rating

9.1

ContactPigeon

91%

1 Rating

7.6

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

76%

33 Ratings

Pros

Customized newsletters with segmentations to target specific customers according to their visits in our website.
Landing pages, with [graphics] we create. It creates a special link for every campaign/landing page for use in our advertisements.
Pop ups in site. [We] can have pop ups in every page of our site. [We] want [this] in order to inform our customers for extra [discounts] [or] [gifts].

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Verified User

Project Manager in Marketing

Pharmaceuticals Company, 11-50 employees

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Complete integration with the Salesforce ecosystem. Data displayed in your Community portal reflects records from a Sales Cloud organization
Highly customizable. A Community Cloud portal can be totally customized both visually and with different funcionalities with little to no coding skills required

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Pedro Henrique de Almeida

Salesforce Developer Intern

JFOX IT PartnersInformation Technology and Services, 11-50 employees

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Cons

The UI is too complex sometimes (hopefully their support is always there for us!)

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Apostolis Lianos

eCommerce Manager

tetragonobookstores.grRetail, 11-50 employees

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The documentation for implementing Experience Cloud can be a bit confusing as their rebranding hasn't made it's way into all articles, resulting in different terminology being used to refer to the same thing
Some things are not as intuitive regarding their customizability, so there's a bit of a learning curve (i.e. Lightning apps can't be used to customize layouts in Experience Cloud)

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Verified User

Manager in Other

Computer Software Company, 51-200 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

Starting Price

$198 per month/billed annually

ContactPigeon Editions & Modules

Edition

Standard	$198.00¹
Pro	$385.00¹
Enterprise	$980.00¹

per month/billed annually

Additional Pricing Details

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General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

Salesforce Experience Cloud (formerly Salesforce Community Cloud) Editions & Modules

—

Additional Pricing Details

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Likelihood to Renew

ContactPigeon 9.1

Based on 1 answer

I am absolutely happy with their services. For any problem or idea that arises, the support team is there to provide solutions, advise, and even write code for the website.

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Makis Paraskevopoulos

Digital Content Manager

TraumacareHealth, Wellness and Fitness, 11-50 employees

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No score

No answers yet

No answers on this topic

Usability

No score

No answers yet

No answers on this topic

Salesforce Experience Cloud (formerly Salesforce Community Cloud) 9.4

Based on 4 answers

Usability is pretty streamlined, especially if you're familiar with other Salesforce products, but even if not, take it from me, as I just entered the technological space about two years ago, that this product is pretty simple to learn. You don't have to jump in with your head underwater. Small wins and learnings along the way are what foster long-term understandings and enable your evolution alongside the product. I definitely recommend Salesforce Trailhead along with it

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Verified User

Employee in Marketing

Information Technology and Services Company, 51-200 employees

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Performance

No score

No answers yet

No answers on this topic

Salesforce Experience Cloud (formerly Salesforce Community Cloud) 9.1

Based on 10 answers

It's delivered on our original requirements and we've found ways to grow its usage. We continue to build on our original success and we can report our data out to leadership to show a true return on investment which is great for growing support and expanding uses for the system.

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Verified User

Project Manager in Marketing

Automotive Company, 5001-10,000 employees

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Support Rating

ContactPigeon 9.1

Based on 1 answer

It is honestly the best support team I've ever seen, always ready and willing to help.

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Makis Paraskevopoulos

Digital Content Manager

TraumacareHealth, Wellness and Fitness, 11-50 employees

View all 1 answers on this topic

Salesforce Experience Cloud (formerly Salesforce Community Cloud) 7.6

Based on 33 answers

We have weekly calls with our Salesforce reps. They bring new ideas to the table and help with taxonomy builds. They have also answered many questions and connected us to the right people for us to grow our knowledge and utilization of the platform. They are a good partner overall in comparison.

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Joseph Alleruzzo

Associate Director, Client Leadership for Michelin

Havas Media GroupMarketing and Advertising, 5001-10,000 employees

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Alternatives Considered

[I] haven't used other [products].

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Verified User

Project Manager in Marketing

Pharmaceuticals Company, 11-50 employees

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I have used Datatel/Colleague/Recruiter before. There were issues because only one person at the institution was able to have the student's record open at a time. This was problematic when collaboration between departments was necessary especially in the case of admissions, financial aid, and registration. We also had to do our work and then log out before asking a questions of another department. Sometimes simultaneous use was necessary. However, this was years ago and they may have since updated the program.

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Verified User

Employee in Customer Service

Education Management Company, 501-1000 employees

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Return on Investment

25% growth in Email orders (YoY).
Higher open rates up to +46%.

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Apostolis Lianos

eCommerce Manager

tetragonobookstores.grRetail, 11-50 employees

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Improved online admission application completion rates from mid-60%s to mid-80%s.
Positive user experience from start-to-finish to leverage one data system for all prospective student data
Fewer data integrations transforming and loading sensitive student data by leveraging Salesforce Community Cloud to access already existing data

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Director of Recruitment and Analytics

Taylor UniversityHigher Education, 201-500 employees

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