What users are saying about
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 5 reviews and ratings
Top Rated
265 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 265 reviews and ratings
Attribute Ratings
- ContactPigeon is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
9.1
ContactPigeon
91%
3 Ratings
8.8
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
88%
50 Ratings
Likelihood to Renew
9.1
ContactPigeon
91%
1 Rating
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
N/A
0 Ratings
Usability
ContactPigeon
N/A
0 Ratings
9.4
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
94%
4 Ratings
Performance
ContactPigeon
N/A
0 Ratings
9.1
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
91%
10 Ratings
Support Rating
9.1
ContactPigeon
91%
1 Rating
7.6
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
76%
33 Ratings
Likelihood to Recommend
ContactPigeon
It is a platform with all the requisite features to meet the needs of a complete digital marketing campaign: email marketing with countless automation rules, pop-ups that serve as simple sign-ups or even as cross-sell and up-sell tools, push notifications with ready-made templates for vital functions like browse and cart abandonment, the ability to create offsite landing pages, creation of Facebook ads, and much much more. I really can't think of one scenario in which ContactPigeon won't provide solid solutions.
Digital Content Manager
TraumacareHealth, Wellness and Fitness, 11-50 employees
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Salesforce Experience Cloud is well-suited for organizations that have clients who periodically or routinely need to access historical data or documents. The product also offers an exceptionally effective tool to engage with customers around support/service issues and the entire Case management functionality built into the Salesforce platform. The product might be less well-suited in environments where there is exceptionally high staff turnover within customer accounts, or where there is a substantial lack of very basic computer skills.
Chief Financial Officer
Clinical Management Concepts, Inc.Pharmaceuticals, 51-200 employees
Pros
ContactPigeon
- Customized newsletters with segmentations to target specific customers according to their visits in our website.
- Landing pages, with [graphics] we create. It creates a special link for every campaign/landing page for use in our advertisements.
- Pop ups in site. [We] can have pop ups in every page of our site. [We] want [this] in order to inform our customers for extra [discounts] [or] [gifts].

Verified User
Project Manager in Marketing
Pharmaceuticals Company, 11-50 employeesSalesforce Experience Cloud (formerly Salesforce Community Cloud)
- Complete integration with the Salesforce ecosystem. Data displayed in your Community portal reflects records from a Sales Cloud organization
- Highly customizable. A Community Cloud portal can be totally customized both visually and with different funcionalities with little to no coding skills required
Salesforce Developer Intern
JFOX IT PartnersInformation Technology and Services, 11-50 employees
Cons
ContactPigeon
- The UI is too complex sometimes (hopefully their support is always there for us!)
eCommerce Manager
tetragonobookstores.grRetail, 11-50 employees
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
- The documentation for implementing Experience Cloud can be a bit confusing as their rebranding hasn't made it's way into all articles, resulting in different terminology being used to refer to the same thing
- Some things are not as intuitive regarding their customizability, so there's a bit of a learning curve (i.e. Lightning apps can't be used to customize layouts in Experience Cloud)

Verified User
Manager in Other
Computer Software Company, 51-200 employeesPricing Details
ContactPigeon
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$198 per month/billed annually
ContactPigeon Editions & Modules
Edition
Standard | $198.001 |
---|---|
Pro | $385.001 |
Enterprise | $980.001 |
- per month/billed annually
Additional Pricing Details
—Salesforce Experience Cloud (formerly Salesforce Community Cloud)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Salesforce Experience Cloud (formerly Salesforce Community Cloud) Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
ContactPigeon
ContactPigeon 9.1
Based on 1 answer
I am absolutely happy with their services. For any problem or idea that arises, the support team is there to provide solutions, advise, and even write code for the website.
Digital Content Manager
TraumacareHealth, Wellness and Fitness, 11-50 employees
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
No score
No answers yet
No answers on this topic
Usability
ContactPigeon
No score
No answers yet
No answers on this topic
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Salesforce Experience Cloud (formerly Salesforce Community Cloud) 9.4
Based on 4 answers
Usability is pretty streamlined, especially if you're familiar with other Salesforce products, but even if not, take it from me, as I just entered the technological space about two years ago, that this product is pretty simple to learn. You don't have to jump in with your head underwater. Small wins and learnings along the way are what foster long-term understandings and enable your evolution alongside the product. I definitely recommend Salesforce Trailhead along with it

Verified User
Employee in Marketing
Information Technology and Services Company, 51-200 employeesPerformance
ContactPigeon
No score
No answers yet
No answers on this topic
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Salesforce Experience Cloud (formerly Salesforce Community Cloud) 9.1
Based on 10 answers
It's delivered on our original requirements and we've found ways to grow its usage. We continue to build on our original success and we can report our data out to leadership to show a true return on investment which is great for growing support and expanding uses for the system.

Verified User
Project Manager in Marketing
Automotive Company, 5001-10,000 employeesSupport Rating
ContactPigeon
ContactPigeon 9.1
Based on 1 answer
It is honestly the best support team I've ever seen, always ready and willing to help.
Digital Content Manager
TraumacareHealth, Wellness and Fitness, 11-50 employees
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Salesforce Experience Cloud (formerly Salesforce Community Cloud) 7.6
Based on 33 answers
We have weekly calls with our Salesforce reps. They bring new ideas to the table and help with taxonomy builds. They have also answered many questions and connected us to the right people for us to grow our knowledge and utilization of the platform. They are a good partner overall in comparison.
Associate Director, Client Leadership for Michelin
Havas Media GroupMarketing and Advertising, 5001-10,000 employees
Alternatives Considered
ContactPigeon
[I] haven't used other [products].

Verified User
Project Manager in Marketing
Pharmaceuticals Company, 11-50 employeesSalesforce Experience Cloud (formerly Salesforce Community Cloud)
I have used Datatel/Colleague/Recruiter before. There were issues because only one person at the institution was able to have the student's record open at a time. This was problematic when collaboration between departments was necessary especially in the case of admissions, financial aid, and registration. We also had to do our work and then log out before asking a questions of another department. Sometimes simultaneous use was necessary. However, this was years ago and they may have since updated the program.

Verified User
Employee in Customer Service
Education Management Company, 501-1000 employeesReturn on Investment
ContactPigeon
- 25% growth in Email orders (YoY).
- Higher open rates up to +46%.
eCommerce Manager
tetragonobookstores.grRetail, 11-50 employees
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
- Improved online admission application completion rates from mid-60%s to mid-80%s.
- Positive user experience from start-to-finish to leverage one data system for all prospective student data
- Fewer data integrations transforming and loading sensitive student data by leveraging Salesforce Community Cloud to access already existing data
Director of Recruitment and Analytics
Taylor UniversityHigher Education, 201-500 employees