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Contentsquare, now with Hotjar vs. IBM Cloud Kubernetes Service

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Contentsquare

    Score7.5 out of 10
    N/AContentsquare is an enterprise experience intelligence and Digital Analytics platform designed to track, visualize, and optimize user journeys across websites and mobile applications. The platform captures digital interaction telemetry—such as clicks, scrolls, hovers, and page drop-offs—without manual event tagging to power Web Analytics, session replays, funnel visualization, and experience monitoring.N/A

    IBM Cloud Kubernetes Service

    Score8 out of 10
    Mid-Size Companies (51-1,000 employees)
    IBM Cloud Kubernetes Service is a managed Kubernetes offering, delivering user tools and built-in security for rapid delivery of applications that users can bind to cloud services related to IBM Watson®, IoT, DevOps and data analytics. As a certified K8s provider, IBM Cloud Kubernetes Service provides intelligent scheduling, self-healing, horizontal scaling, service discovery and load balancing, automated rollouts and rollbacks, and secret and configuration management. The Kubernetes…N/A
    Pricing
    ContentsquareIBM Cloud Kubernetes Service
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    ContentsquareIBM Cloud Kubernetes Service
    Free Trial
    NoNo
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    ContentsquareIBM Cloud Kubernetes Service
    Considered Both Products
    Contentsquare
    No answer on this topic
    IBM
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    53 Answers
    96%
    Would buy again
    27 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    50 Answers
    100%
    Delivers good value for the price
    25 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    53 Answers
    100%
    Happy with the feature set
    28 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    44 Answers
    100%
    Lived up to sales and marketing promises
    19 Answers
    Implementation went as expected
    95%
    Implementation went as expected
    42 Answers
    100%
    Implementation went as expected
    26 Answers
    Features
    ContentsquareIBM Cloud Kubernetes Service
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Contentsquare, now with Hotjar and IBM Cloud Kubernetes Service
    Feature
    Contentsquare, now with Hotjar
    8.0
    1 Ratings
    0% below category average
    IBM Cloud Kubernetes Service
    -
    Ratings
    Responsive Design for Web Access8.01 Ratings00 Ratings
    Mobile Application8.01 Ratings00 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile8.01 Ratings00 Ratings
    Results and Analysis
    Comparison of Results and Analysis features of Contentsquare, now with Hotjar and IBM Cloud Kubernetes Service
    Feature
    Contentsquare, now with Hotjar
    9.7
    1 Ratings
    3% above category average
    IBM Cloud Kubernetes Service
    -
    Ratings
    Heatmap tool8.01 Ratings00 Ratings
    Click analytics10.01 Ratings00 Ratings
    Scroll maps10.01 Ratings00 Ratings
    Conversion tracking10.01 Ratings00 Ratings
    Goal tracking10.01 Ratings00 Ratings
    Session Recording and Replay10.01 Ratings00 Ratings
    User Segmentation10.01 Ratings00 Ratings
    Container Management
    Comparison of Container Management features of Contentsquare, now with Hotjar and IBM Cloud Kubernetes Service
    Feature
    Contentsquare, now with Hotjar
    -
    Ratings
    IBM Cloud Kubernetes Service
    8.1
    20 Ratings
    1% below category average
    Security and Isolation00 Ratings8.120 Ratings
    Container Orchestration00 Ratings8.520 Ratings
    Cluster Management00 Ratings7.820 Ratings
    Storage Management00 Ratings8.020 Ratings
    Resource Allocation and Optimization00 Ratings8.020 Ratings
    Discovery Tools00 Ratings7.819 Ratings
    Update Rollouts and Rollbacks00 Ratings7.720 Ratings
    Self-Healing and Recovery00 Ratings8.418 Ratings
    Analytics, Monitoring, and Logging00 Ratings8.220 Ratings
    Best Alternatives
    ContentsquareIBM Cloud Kubernetes Service
    Small Businesses
    Fullstory
    Score9 out of 10
    Mirantis Kubernetes Engine
    Score8 out of 10
    Medium-sized Companies
    Quantum Metric
    Score7.5 out of 10
    Amazon Elastic Container Service (Amazon ECS)
    Score8.6 out of 10
    Enterprises
    Glassbox
    Score6.3 out of 10
    SUSE Rancher
    Score9.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ContentsquareIBM Cloud Kubernetes Service
    Likelihood to Recommend
    8.2
    (118 ratings)
    8.0
    (86 ratings)
    Likelihood to Renew
    5.1
    (13 ratings)
    8.9
    (16 ratings)
    Usability
    9.5
    (8 ratings)
    8.7
    (16 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (1 ratings)
    Support Rating
    10.0
    (5 ratings)
    7.7
    (4 ratings)
    Online Training
    -
    (0 ratings)
    8.7
    (15 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.6
    (3 ratings)
    Ease of integration
    9.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    -
    (0 ratings)
    1.0
    (1 ratings)
    User Testimonials
    ContentsquareIBM Cloud Kubernetes Service
    Likelihood to Recommend
    Contentsquare
    Hotjar is good for a first pass at understanding user sentiment or locating potential usability issues. There are features such as "rage clicked" which shows recordings or instances when a user rage clicked or had an issue with your site. Hotjar has also been helpful to launch intercept surveys on mobile, desktop, and app, which not all competitor software allow. Hotjar recordings are fun to watch. "Watching Hotjar like Netflix" is a favorite pastime at work.
    Incentivized
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    IBM
    IBM Cloud Kubernetes Service also stands out in environments where the workloads vary continuously and require befitting scale. The product excels particularly in microservices structures, wherein the companies would harness the capacity for container orchestration and automated scaling. Still, it may face the challenges due to monolith applications that have not been originally developed for using container technology.
    Read full review
    Pros
    Contentsquare
    • Heat mapping is great on Hotjar. It is a good place to start when you are looking at the UX & CRO on your website. You can see the % of people clicking on elements on a page, how far they scroll, and mouse movements.
    • Hotjar is great for session recordings. These record the mouse movements, clicks, pages and scrolls of a user in video format. You can watch these to investigate what works well on a site and identify potential roadblocks and bugs.
    • Hotjar is great as it ensures that users details are anonymous; for instance, if you are watching a session recording, you cannot see what a user types in a form field, as Hotjar blanks this out.
    • Hotjar has a poll function, so you can have polls on your website.
    Incentivized
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    IBM
    • IBM has a strong focus on serverless and Kubernetes. This shows in the platform. Deploying containers to Kubernetes was very easy.
    • Deploying a Kubernetes cluster through the GUI is very easy and quick. On top of that, IBM Cloud offers a single node cluster for Free.
    • Container Registry is a very good product for managing container images. Integration with Kubernetes was seemless.
    • Portability. To transition from Google Cloud Kubernetes to IBM Cloud Kubernetes took almost no effort. We mostly use the CLI and the standard tools such as kubectl were present.
    Incentivized
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    Cons
    Contentsquare
    • Hotjar is primarily used for web-based experiences. Not that easy to use on mobile apps.
    • I'd love to see Hotjar integrated with Google Analytics for an even deeper view.
    • Hotjar is primarily used by smaller organizations...pricing can get steep quickly for larger organizations.
    Incentivized
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    IBM
    • I constantly get this error even when everything is well configured prefect.exceptions.AuthorizationError: [{'path': ['auth_info'], 'message': 'AuthenticationError: Forbidden', 'extensions': {'code': 'UNAUTHENTICATED'}}]
    • Then sometimes the error disapear without changine anything, happened twice to me. Should there be an issue with the authentication service? Please let's improve or let users know why this may be happening.
    • Improve the UX in the browse console when removing many images at once
    • UX on the process of installing KeyCloack operator
    Incentivized
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    Likelihood to Renew
    Contentsquare
    For small companies with limited user testing budgets, ClickTale serves as a useful user testing tool. When I cannot get the funds for in depth user testing, I always know that I have a baseline of information I can rely on
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    IBM
    We have our application running on a CentOS compartment on IBM Cloud Kubernetes Service. We have been utilizing the help since IBM Cloud initially dispatched. We liked the adaptability and versatility that IBM Cloud Kubernetes Service give us. Since we are tiny, the Kubernetes administration is just utilized at present inside my venture bunch.
    Incentivized
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    Usability
    Contentsquare
    It is fairly easy to use, easy to explain, and easy to learn even for a non-techie like me. I admit I was a little intimidated when it was recommended by my developers, but I learned afterwards that there really was nothing to worry about. My experience has been awesome so far!
    Incentivized
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    IBM
    We actually haven't had any real problems in our clusters recently and the results we have gotten from adopting IBM Cloud Kubernetes Service have been beyond even our greatest expectations. The community has helped optimize the use of the system and make it relatively simpler to use.
    Incentivized
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    Reliability and Availability
    Contentsquare
    No answers on this topic
    IBM
    IBM's cloud is almost infallible.
    Incentivized
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    Performance
    Contentsquare
    No answers on this topic
    IBM
    IBM's cloud has a site in my conuntry (MEXICO) so the network latency was almost 0
    Incentivized
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    Support Rating
    Contentsquare
    Hotjar is a SaaS-based company, and as such has a good support service. Users can quickly submit support tickets through Hotjar's online portal. Enterprise customers get access to additional support members and have SLAs to support their larger, more complex needs. Overall, Hotjar is extremely reliable and I've never had to reach out to customer support.
    Incentivized
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    IBM
    The self-guided support was solid, and there are plenty of online videos to guide first time users, but I think one area of improvement is a faster way to transfer a large quantity of files from our local machine to the cloud for storage (Aspera)
    Incentivized
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    Online Training
    Contentsquare
    No answers on this topic
    IBM
    Online training is really an important resource for using these tools. IBM's help center is rich in useful information and tips. Also, external guides and tutorials are available (e.g. on youtube), but I followed only IBM ones and I had no difficulties.
    Incentivized
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    Implementation Rating
    Contentsquare
    No answers on this topic
    IBM
    Ease of use. Very intuitive. We have been looking for a product that allows us to orchestrate our docker containers in a way where it allows us to effectively scale our applications to production. It also provides us a way of monitoring all our infrastructure in a very clear concise way.
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    Alternatives Considered
    Contentsquare
    ContentSquare [(Clicktale)] is going deeper on UX understanding than traditional web analytics tools. You can truly understand how a page is used (where users click or even miss click, on which part of the page they are spending most of their time, if some links are clicked but bad positioned on the page...), and that's a thing you can't really measure trough a traditional web analytics tool.
    Incentivized
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    IBM
    We mainly selected [IBM Cloud Kubernetes Service] because IBM fabric blockchain service is mostly compatible with it. To have all the infrastructure in a single cloud to get the best output we selected the [IBM Cloud Kubernetes Service].
    Incentivized
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    Scalability
    Contentsquare
    No answers on this topic
    IBM
    IBM's CKS does not offers automatic autoscaling nor vertical scaling (automatic). Other services like Google Kubernetes Engine scales up and down very well
    Incentivized
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    Return on Investment
    Contentsquare
    • Our UX team can now use hard data to back up and validate design decisions that we make. Our role as usability experts is becoming more respected and integral to business objectives because we now have data that can back up our field of study and prove that our roles are demonstrably useful and necessary.
    • HotJar allows our small team of 3 UX designers to get research data as if we were a much larger team. Instead of painstakingly using our time to do guerrilla research, endless user observations, and other types of manual testing, we can now get a significant portion of our data from HotJar.
    • Using HotJar is actually giving our team a sense of excitement and enjoyment in our day-to-day usability work. Instead of seeing UX as a chore, HotJar is making data gathering and analyzing more fun, because we can see tangible results from a much larger pool of user/user-data than we could in the past.
    Incentivized
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    IBM
    • Increased development speed and agility allows to build features faster and more economically.
    • Improved resource utilization helps keep applications running very efficiently, which saves on cloud service expenses.
    • Scalability and resilience allows for scaling up or down based on demand, which keeps applications running efficiently and more economically.
    Incentivized
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    ScreenShots