What users are saying about
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38 Ratings
43 Ratings
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Score 7.7 out of 100

LaunchDarkly

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38 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.4 out of 100

Likelihood to Recommend

Contentsquare (Clicktale)

It is well suited to businesses with a full time web analyst that will be using the tools to create actionable reports that drive action in the company. It is less appropriate where companies are just looking for some new tools and it will be forgotten soon after implementation. If a website is critical to your business and you have dedicated resources or consultants to help you understand the data, then it is invaluable. I love it.
Dan Briscoe | TrustRadius Reviewer

LaunchDarkly

Well suited for -
  1. Fast paced environments where product receives several upgrades or updates every week.
  2. Complex environment where multiple teams work on interdependent feature sets.
  3. Products with large user base.
Less appropriate -
  1. If the product has limited end userbase
  2. Development is managed by a single individual or in a slowpaced environment.
Anonymous | TrustRadius Reviewer

Pros

Contentsquare (Clicktale)

  • In my experience ClickTale's unique value proposition is its heatmapping platform--and it delivers on that UVP very well. It has a suite of available maps each delivering unique and easily digestible insights.
  • ClickTale provides very enlightening data that I haven't found anywhere else such as hover time, hover order, and hesitation.
  • ClickTale also provides useful customizable segments, which allow for more granular data analysis.
  • ClickTale is extremely easy to install.
Leor Maizel | TrustRadius Reviewer

LaunchDarkly

  • A/B or Multi Variant Testing as a methodology to gather insight from customer usage. Experimentation as a feature within LaunchDarkly offers information around the success of one variant over another and whether the experiment has reached statistical significance.
  • Being able to decouple deployment of code from the release of a feature is hugely valuable.
  • Development teams are empowered to manage features within their production applications for reliability or testing purposes.
Anonymous | TrustRadius Reviewer

Cons

Contentsquare (Clicktale)

  • I always felt not providing me with the ability to grant others in my company with rights restricted access was a huge downside. This forced me into being the sole point of contact for anything that had to do with Clicktale.
  • Hugely lacking in the ability for me to build reports using the quantitative data. It was very labor intensive for me to gather and analyze data from Clicktale.
  • I missed out in a lot of functionality not having an enterprise level subscription. I had the gold subscription. Many of the things I wanted to capture were not possible without involving their developers - and that was only possible at the enterprise subscription level.
Art Zippel, CUA | TrustRadius Reviewer

LaunchDarkly

  • Limited number of users on cheaper plans that is limiting our ability to audit log who is making changes.
  • Some of our engineers are confused between flags and segments and have set up items incorrectly.
  • Better documented support for React with Typescript.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Contentsquare (Clicktale)

Contentsquare (Clicktale) 7.5
Based on 11 answers
I am still on the fence regarding renewing our account. Currently we are trying to determine what tools and programs offer the highest ROI and generates the most efficiency for our employees. ClickTale may become lost in the shuffle along with other programs and accounts we are currently using. While effective, ClickTale has limited scope in general marketing uses.
Chris Zagala | TrustRadius Reviewer

LaunchDarkly

LaunchDarkly 7.0
Based on 1 answer
It fits out business case
Anderson Carvalho | TrustRadius Reviewer

Usability

Contentsquare (Clicktale)

Contentsquare (Clicktale) 7.0
Based on 1 answer
I had some issues interacting with viewing recordings of a specific page by many users but my impression was that this was going to be fixed.
Art Zippel, CUA | TrustRadius Reviewer

LaunchDarkly

LaunchDarkly 8.4
Based on 22 answers
The User Interface is very easy to use - the UI is also very intuitive. Flag rules and targeting takes time to learn, however if time is taken to read the documentation or work with others who have experience, it can be picked up in a short amount of time.
David McCallister | TrustRadius Reviewer

Reliability and Availability

Contentsquare (Clicktale)

No score
No answers yet
No answers on this topic

LaunchDarkly

LaunchDarkly 10.0
Based on 1 answer
No issue with availability at all
Anderson Carvalho | TrustRadius Reviewer

Performance

Contentsquare (Clicktale)

No score
No answers yet
No answers on this topic

LaunchDarkly

LaunchDarkly 8.6
Based on 22 answers
Performance isn't too bad. It needs some refining and can be made a bit faster. I found that although it took longer for the team to do the work in [the] beginning, it was mainly due to my team's knowledge. Once they got the hang of it, we found it was faster and easy to use.
Anonymous | TrustRadius Reviewer

Support Rating

Contentsquare (Clicktale)

No score
No answers yet
No answers on this topic

LaunchDarkly

LaunchDarkly 10.0
Based on 1 answer
The overall support is very responsive
Anderson Carvalho | TrustRadius Reviewer

Implementation Rating

Contentsquare (Clicktale)

No score
No answers yet
No answers on this topic

LaunchDarkly

LaunchDarkly 9.0
Based on 1 answer
Anderson Carvalho | TrustRadius Reviewer

Alternatives Considered

Contentsquare (Clicktale)

ClickTale is now a step ahead of the competition since it delivers insights based on pre-defined business KPIs and customer journeys that we have set up. We can also segment our traffic and easily sift through the many recordings finding the ones that match our lookup criteria. This paired with a good and reliable PII masking helps us with insight collection and drive business decisions which other solutions don't have.The new non-Flash interface is clean and simple to use and has all the functionalities centralized.
Nuno Luz | TrustRadius Reviewer

LaunchDarkly

After evaluating a nunch of products, we found LaunchDarkly has a clearly defined roadmap, user experience and a desirable learning curve. We have invested in LaunchDarkly and rolled out necessary training to our business owners, product owners and developers. With most of the decisions being currently based on what LauchDarkly oberves for us.
Anonymous | TrustRadius Reviewer

Scalability

Contentsquare (Clicktale)

No score
No answers yet
No answers on this topic

LaunchDarkly

LaunchDarkly 10.0
Based on 1 answer
The platform didn't go down since we implemented it
Anderson Carvalho | TrustRadius Reviewer

Return on Investment

Contentsquare (Clicktale)

  • Rarely was actionable insight taken from the ClickTale tool that resulted in a better user experience on our website. We made small changes on different aspects of our webpages that typically did not show an improvement over the previous versions.
  • The dedicated time and resources in the ClickTale tool did not justify the investment. The heat maps can be helpful but they are based on mouse clicks (Google Analytics can help with that). Watching recordings can get time consuming and don't always provide enough data for an actionable takeaway.
  • If you take the approach of identifying a potential problem on your website first, then using the ClickTale tool to dig deeper in the issue, you might find the tool helpful. However, make sure you gather enough data on the potential issue before making changes to your site (and monitor the changes afterward).
Ryan Freeman | TrustRadius Reviewer

LaunchDarkly

  • Improved developer experience with some teams moving to Trunk-based Development.
  • Increased deployment frequency due to smaller code releases.
  • Validation of the technical and business value of work is achieved more quickly through smaller pieces of work and through experimenting with a small group of users before a feature gets to 100% of customers.
Anonymous | TrustRadius Reviewer

Screenshots

Contentsquare (Clicktale)

Pricing Details

Contentsquare (Clicktale)

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

LaunchDarkly

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
$75*

* per user

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