What users are saying about
51 Ratings
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Score 8.5 out of 100
Top Rated
45 Ratings
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Score 8.1 out of 100

Attribute Ratings

  • Contentsquare (Clicktale) is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
  • LaunchDarkly is rated higher in 1 area: Usability

Likelihood to Recommend

9.0

Contentsquare (Clicktale)

90%
13 Ratings
8.3

LaunchDarkly

83%
27 Ratings

Likelihood to Renew

7.5

Contentsquare (Clicktale)

75%
11 Ratings
7.0

LaunchDarkly

70%
1 Rating

Usability

7.0

Contentsquare (Clicktale)

70%
1 Rating
8.0

LaunchDarkly

80%
26 Ratings

Availability

Contentsquare (Clicktale)

N/A
0 Ratings
10.0

LaunchDarkly

100%
1 Rating

Performance

Contentsquare (Clicktale)

N/A
0 Ratings
8.9

LaunchDarkly

89%
26 Ratings

Support Rating

Contentsquare (Clicktale)

N/A
0 Ratings
10.0

LaunchDarkly

100%
1 Rating

Implementation Rating

Contentsquare (Clicktale)

N/A
0 Ratings
9.0

LaunchDarkly

90%
1 Rating

Product Scalability

Contentsquare (Clicktale)

N/A
0 Ratings
10.0

LaunchDarkly

100%
1 Rating

Likelihood to Recommend

Contentsquare (Clicktale)

ContentSquare [(Clicktale)] is best suited to deep dive understanding of how web users truly consume your web pages. For example, when a traditional analytics software informs you on exit rates, ContentSquare [(Clicktale)] helps you to understand if users left without interacting with their last page or if they in fact spent time reading, scrolling, clicking it.
Anonymous | TrustRadius Reviewer

LaunchDarkly

If a new feature should be added but unsure of how it will actually work or how users will accept the new enhancement or change, this tool allows you test and measure initial results. This saves so much time and energy knowing the results before it is deployed and might have low user adoption or acceptance.
David McCallister | TrustRadius Reviewer

Pros

Contentsquare (Clicktale)

  • Heat Maps - we used and liked CrazyEgg in the past, and it was a cheaper tool that was easy to use. ClickTale gives us additional capabilities with better data about scroll reach, mouse movements, clicks and a summary report that shows what parts of our pages are getting attention. A product manager asked us yesterday for insights on how his product page was performing, and we were easily able to send him the reports in the heat map section.
  • Visitor recordings - We get good data on our website using analytics tools like GA, HubSpot and ClickTale, but it is very helpful to watch actual visitor recordings for certain visitor segments. If we add a new page or new feature to our website and notice a trend, we can easily drill down and watch visitors and see how they are interacting with the page.
  • Conversion funnels - We do a lot of our analysis in Google Analytics and you can set up conversion funnels in GA if you know how to do it. The problem is you can't segment the data and the aggregated data is not as helpful. ClickTale makes it very simple to do conversion funnels, and you can segment them with just a few clicks.
Dan Briscoe | TrustRadius Reviewer

LaunchDarkly

  • A/B or Multi Variant Testing as a methodology to gather insight from customer usage. Experimentation as a feature within LaunchDarkly offers information around the success of one variant over another and whether the experiment has reached statistical significance.
  • Being able to decouple deployment of code from the release of a feature is hugely valuable.
  • Development teams are empowered to manage features within their production applications for reliability or testing purposes.
Anonymous | TrustRadius Reviewer

Cons

Contentsquare (Clicktale)

  • It's a bit difficult to navigate form heatmaps of one page on my sites to those of another.
  • It would be useful to have data on what percentage of clicks for each link are bounces. If this is available already, it is not very easy to find.
  • I have slight doubts about the accuracy of ClickTale's data based on some industry related articles I've read (i.e. http://redant.com.au/tool-reviews/clicktale-review-technology/). For the most part I feel like the data I'm getting is accurate, because it roughly corresponds to what I'm able to see on Google Analytics. It would be nice to see ClickTale address some of these issues.
Leor Maizel | TrustRadius Reviewer

LaunchDarkly

  • Limited number of users on cheaper plans that is limiting our ability to audit log who is making changes.
  • Some of our engineers are confused between flags and segments and have set up items incorrectly.
  • Better documented support for React with Typescript.
Anonymous | TrustRadius Reviewer

Pricing Details

Contentsquare (Clicktale)

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

LaunchDarkly

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Contentsquare (Clicktale)

Contentsquare (Clicktale) 7.5
Based on 11 answers
At my former company I was able to upgrade our initial subscription level from bronze to gold without any problems after the first year. Unfortunately, the company I am presently with doesn't have a Clicktale subscription. I would have absolutely no hesitation in strongly recommending Clicktale to my current company if I ever get even a remote chance to do so. Clicktale is used in some of the statistics I use on my resume in an effort to quantify my results as a certified usability analyst. Clicktale has made a significant difference in my value to any team I work with.
Art Zippel, CUA | TrustRadius Reviewer

LaunchDarkly

LaunchDarkly 7.0
Based on 1 answer
It fits out business case
Anderson Carvalho | TrustRadius Reviewer

Usability

Contentsquare (Clicktale)

Contentsquare (Clicktale) 7.0
Based on 1 answer
I had some issues interacting with viewing recordings of a specific page by many users but my impression was that this was going to be fixed.
Art Zippel, CUA | TrustRadius Reviewer

LaunchDarkly

LaunchDarkly 8.0
Based on 26 answers
It's very easy to create new feature flags and set them properly. It is more difficult to get LaunchDarkly integrated within a distributed system so that flags can be used. Especially on stateless servers where gating features by user is not easy. Overall though, it is very easy to get started and I like how simple it is to use.
Michael Gallouedec | TrustRadius Reviewer

Reliability and Availability

Contentsquare (Clicktale)

No score
No answers yet
No answers on this topic

LaunchDarkly

LaunchDarkly 10.0
Based on 1 answer
No issue with availability at all
Anderson Carvalho | TrustRadius Reviewer

Performance

Contentsquare (Clicktale)

No score
No answers yet
No answers on this topic

LaunchDarkly

LaunchDarkly 8.9
Based on 26 answers
From what I have seen, LaunchDarkly integrates well with your code and also services you might have in your tech ecosystem. We use Jenkins for automation and we were able to use it to build pipelines to automate the control of LaunchDarkly toggles in our code.
Anonymous | TrustRadius Reviewer

Support Rating

Contentsquare (Clicktale)

No score
No answers yet
No answers on this topic

LaunchDarkly

LaunchDarkly 10.0
Based on 1 answer
The overall support is very responsive
Anderson Carvalho | TrustRadius Reviewer

Implementation Rating

Contentsquare (Clicktale)

No score
No answers yet
No answers on this topic

LaunchDarkly

LaunchDarkly 9.0
Based on 1 answer
Anderson Carvalho | TrustRadius Reviewer

Alternatives Considered

Contentsquare (Clicktale)

ClickTale is now a step ahead of the competition since it delivers insights based on pre-defined business KPIs and customer journeys that we have set up. We can also segment our traffic and easily sift through the many recordings finding the ones that match our lookup criteria. This paired with a good and reliable PII masking helps us with insight collection and drive business decisions which other solutions don't have.The new non-Flash interface is clean and simple to use and has all the functionalities centralized.
Nuno Luz | TrustRadius Reviewer

LaunchDarkly

LaunchDarkly stood out to us because it put control of the application within the hands of our engineers. We didn't want to allow business users to manipulate the production site via a third-party tool. Instead, our focus was on delivering faster as an engineering team.
Daniel Yefet | TrustRadius Reviewer

Scalability

Contentsquare (Clicktale)

No score
No answers yet
No answers on this topic

LaunchDarkly

LaunchDarkly 10.0
Based on 1 answer
The platform didn't go down since we implemented it
Anderson Carvalho | TrustRadius Reviewer

Return on Investment

Contentsquare (Clicktale)

  • Rarely was actionable insight taken from the ClickTale tool that resulted in a better user experience on our website. We made small changes on different aspects of our webpages that typically did not show an improvement over the previous versions.
  • The dedicated time and resources in the ClickTale tool did not justify the investment. The heat maps can be helpful but they are based on mouse clicks (Google Analytics can help with that). Watching recordings can get time consuming and don't always provide enough data for an actionable takeaway.
  • If you take the approach of identifying a potential problem on your website first, then using the ClickTale tool to dig deeper in the issue, you might find the tool helpful. However, make sure you gather enough data on the potential issue before making changes to your site (and monitor the changes afterward).
Ryan Freeman | TrustRadius Reviewer

LaunchDarkly

  • Improved developer experience with some teams moving to Trunk-based Development.
  • Increased deployment frequency due to smaller code releases.
  • Validation of the technical and business value of work is achieved more quickly through smaller pieces of work and through experimenting with a small group of users before a feature gets to 100% of customers.
Anonymous | TrustRadius Reviewer

Screenshots

Contentsquare (Clicktale)

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