What users are saying about
6 Ratings
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Top Rated
62 Ratings
6 Ratings
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Score 9.3 out of 100

DocuSign CLM (formerly SpringCM)

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Top Rated
62 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

    Contract Monitoring

    8.3

    ContractZen

    83%

    DocuSign CLM (formerly SpringCM)

    Feature Set Not Supported
    N/A
    ContractZen ranks higher in 4/4 features

    Contract database

    9.7
    97%
    3 Ratings
    N/A
    0 Ratings

    Contract search

    9.3
    93%
    3 Ratings
    N/A
    0 Ratings

    Contract milestone reminders & alerts

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Custom contract reports

    5.3
    53%
    3 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • ContractZen is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating

    Likelihood to Recommend

    9.3

    ContractZen

    93%
    5 Ratings
    8.8

    DocuSign CLM (formerly SpringCM)

    88%
    36 Ratings

    Likelihood to Renew

    9.1

    ContractZen

    91%
    1 Rating
    9.0

    DocuSign CLM (formerly SpringCM)

    90%
    1 Rating

    Usability

    9.7

    ContractZen

    97%
    4 Ratings

    DocuSign CLM (formerly SpringCM)

    N/A
    0 Ratings

    Support Rating

    9.3

    ContractZen

    93%
    5 Ratings
    1.0

    DocuSign CLM (formerly SpringCM)

    10%
    2 Ratings

    Implementation Rating

    9.1

    ContractZen

    91%
    2 Ratings

    DocuSign CLM (formerly SpringCM)

    N/A
    0 Ratings

    Likelihood to Recommend

    ContractZen

    ContractZen is perfect for small and medium business where the use case is to manage contracts, get alerts, and track details about contract. ContractZen has other features such as meeting management, eSignatures etc. We focus primarily on contract management and are pleased with it. ContractZen has a lot of competition and many competitors have a full contract lifecycle, which is desirable in large companies.ContractZen does not have a full contract lifecycle process. Full contract lifecycle will have request for comments/proposals, NDA, quotes, implementation proposals etc. go through multiple people, multiple layers of approval etc. and different triggers in the contract would generate different tasks for staff to manage the contract till the contract expires. Large and complex companies have needs that ContractZen may not be suitable for
    Anonymous | TrustRadius Reviewer

    DocuSign CLM (formerly SpringCM)

    DocuSign is useful for collecting electronic signatures on isolated documents and packets that are administered separately or integrated into another system. DocuSign is integrated into our onboarding system, Paylocity, which is where the employee completes all onboarding tasks required for employment. Integrating DocuSign with Paylocity allows us to send documents that require more than one signature along with other onboarding tasks, which makes for a less confusing onboarding experience for the worker. DocuSign also allows us to automatically run E-Verify from the integrated Form I-9 Document, which saves us lots of time onboarding each employee.
    Mallory Fuller | TrustRadius Reviewer

    Pros

    ContractZen

    • The easy storage of contracts is important. Easier than a shared hard drive folder or a jointly administered Excel sheet, both of which we tried to use in the past.
    • The alerts of key contract dates is crucial. Knowing what needs to be terminated or at least considered has saved us money.
    • Simple signing of contracts electronically has saved us money in getting from an agreed to contract to a signed one in minutes.
    Petri Aukia | TrustRadius Reviewer

    DocuSign CLM (formerly SpringCM)

    • Sending many documents in one email
    • Allowing multiple signers in one email
    • Allowing clients to download documents
    • Allowing editing of previously sent emails
    • Allowing us to see if the client has opened but not signed an email
    Anonymous | TrustRadius Reviewer

    Cons

    ContractZen

    • I would like one view of entire client history.
    • It would be nice to put the client information in once and then simply add on contract extensions in the same folder.
    Michael Gardner | TrustRadius Reviewer

    DocuSign CLM (formerly SpringCM)

    • Increase sending limit for initial plans
    • Faster return for client service requests
    • When correcting a document, no new email is sent for notification of an update. The clients have to go back to the old document, and it feels uncomfortable for them.
    Faruk Aydin | TrustRadius Reviewer

    Pricing Details

    ContractZen

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $9.5 per month per user

    ContractZen Editions & Modules

    Edition
    ContractZen9.501
    1. per month per user
    Additional Pricing Details

    DocuSign CLM (formerly SpringCM)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    DocuSign CLM (formerly SpringCM) Editions & Modules

    Edition
    Personal$151
    Standard$402
    Business Pro$602
    Advanced SolutionsContact sales team
    Real Estate Starter$154
    DocuSign for Realtors$355
    Real Estate Plus, Broker EditionContact sales team
    Sandbox AccountFree
    Starter$757
    Intermediate$4507
    Enterprise OfferingsContact sales team
    1. per month
    2. per user/per month
    3. none
    4. per month
    5. per user/per month
    6. none
    7. per month
    8. none
    Additional Pricing Details

    Likelihood to Renew

    ContractZen

    ContractZen 9.1
    Based on 1 answer
    The inexpensive ContractZen saves time and money and is a joy to use
    Petri Aukia | TrustRadius Reviewer

    DocuSign CLM (formerly SpringCM)

    DocuSign CLM (formerly SpringCM) 9.0
    Based on 1 answer
    Currently, we see no better alternative to DocuSign CLM. We hope that they keep improving the software so that it remains competitive with other options.
    Anonymous | TrustRadius Reviewer

    Usability

    ContractZen

    ContractZen 9.7
    Based on 4 answers
    Very user friendly
    Anonymous | TrustRadius Reviewer

    DocuSign CLM (formerly SpringCM)

    No score
    No answers yet
    No answers on this topic

    Support Rating

    ContractZen

    ContractZen 9.3
    Based on 5 answers
    The best part about ContractZen is that I needed no support. I had a couple questions in the last 2 years which were answered accurately within hours. Everything has worked as expected.
    Anonymous | TrustRadius Reviewer

    DocuSign CLM (formerly SpringCM)

    DocuSign CLM (formerly SpringCM) 1.0
    Based on 2 answers
    I am constantly experiencing issues with SpringCM.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    ContractZen

    ContractZen 9.1
    Based on 2 answers
    The capture of the new contracts is more important than the old contracts, somewhat counterintuitively. Once you start saving time using the electronic signing and retrieval, adding old material is easier. Old material additions fit our annual schedule as we've done them during periods of less administrative work.
    Petri Aukia | TrustRadius Reviewer

    DocuSign CLM (formerly SpringCM)

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    ContractZen

    ContractZen is true value for the money and far more simpler than more advanced systems
    Petri Vuorinen | TrustRadius Reviewer

    DocuSign CLM (formerly SpringCM)

    Adobe Acrobat Sign was a more confusing process compared to DocuSign CLM. Acrobat presented signature abilities, yet sometimes this was electronic and sometimes this was done manually. Additionally, it is difficult to send and track the document when it goes to more than one signatory.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    ContractZen

    • Easier to manage contracts.
    • More contracts are being renewed on a timely basis.
    Michael Gardner | TrustRadius Reviewer

    DocuSign CLM (formerly SpringCM)

    • Positive - has helped us track renewals which allows us to get out of "bad" contracts or renew "good" ones.
    • Negative - we had hoped for it to help us determine which terms and conditions we have agreed to in other contracts. This has made contract review remain a lengthy process.
    • Positive - We are now able to find all of our contracts which has helped us get out of unnecessary contracts (which positively impacts finances).
    Larry Lueck | TrustRadius Reviewer

    Screenshots

    DocuSign CLM (formerly SpringCM)

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