What users are saying about
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.3 out of 100
Based on 6 reviews and ratings
DocuSign CLM (formerly SpringCM)
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Top Rated
62 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 62 reviews and ratings
Feature Set Ratings
Contract Monitoring
8.3
ContractZen
83%

DocuSign CLM (formerly SpringCM)
Feature Set Not Supported
N/A
ContractZen ranks higher in 4/4 features
ContractZen ranks higher in 4/4 features
Contract database
9.7
97%
3 Ratings

N/A
0 Ratings
Contract search
9.3
93%
3 Ratings

N/A
0 Ratings
Contract milestone reminders & alerts
9.0
90%
3 Ratings

N/A
0 Ratings
Custom contract reports
5.3
53%
3 Ratings

N/A
0 Ratings
Attribute Ratings
- ContractZen is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating
Likelihood to Recommend
9.3
ContractZen
93%
5 Ratings

8.8
DocuSign CLM (formerly SpringCM)
88%
36 Ratings
Likelihood to Renew
9.1
ContractZen
91%
1 Rating

9.0
DocuSign CLM (formerly SpringCM)
90%
1 Rating
Usability
9.7
ContractZen
97%
4 Ratings

DocuSign CLM (formerly SpringCM)
N/A
0 Ratings
Support Rating
9.3
ContractZen
93%
5 Ratings

1.0
DocuSign CLM (formerly SpringCM)
10%
2 Ratings
Implementation Rating
9.1
ContractZen
91%
2 Ratings

DocuSign CLM (formerly SpringCM)
N/A
0 Ratings
Likelihood to Recommend
ContractZen
ContractZen is perfect for small and medium business where the use case is to manage contracts, get alerts, and track details about contract. ContractZen has other features such as meeting management, eSignatures etc. We focus primarily on contract management and are pleased with it. ContractZen has a lot of competition and many competitors have a full contract lifecycle, which is desirable in large companies.ContractZen does not have a full contract lifecycle process. Full contract lifecycle will have request for comments/proposals, NDA, quotes, implementation proposals etc. go through multiple people, multiple layers of approval etc. and different triggers in the contract would generate different tasks for staff to manage the contract till the contract expires. Large and complex companies have needs that ContractZen may not be suitable for

Verified User
C-Level Executive in Corporate
Insurance Company, 51-200 employeesDocuSign CLM (formerly SpringCM)
DocuSign is useful for collecting electronic signatures on isolated documents and packets that are administered separately or integrated into another system. DocuSign is integrated into our onboarding system, Paylocity, which is where the employee completes all onboarding tasks required for employment. Integrating DocuSign with Paylocity allows us to send documents that require more than one signature along with other onboarding tasks, which makes for a less confusing onboarding experience for the worker. DocuSign also allows us to automatically run E-Verify from the integrated Form I-9 Document, which saves us lots of time onboarding each employee.
Senior Associate, Worker Experience
WorkriseStaffing & Recruiting, 501-1000 employees
Pros
ContractZen
- The easy storage of contracts is important. Easier than a shared hard drive folder or a jointly administered Excel sheet, both of which we tried to use in the past.
- The alerts of key contract dates is crucial. Knowing what needs to be terminated or at least considered has saved us money.
- Simple signing of contracts electronically has saved us money in getting from an agreed to contract to a signed one in minutes.
CEO (Chief Executive Officer)
Codento OyComputer Software, 11-50 employees
DocuSign CLM (formerly SpringCM)
- Sending many documents in one email
- Allowing multiple signers in one email
- Allowing clients to download documents
- Allowing editing of previously sent emails
- Allowing us to see if the client has opened but not signed an email

Verified User
Administrator in Customer Service
Accounting Company, 11-50 employeesCons
ContractZen
- I would like one view of entire client history.
- It would be nice to put the client information in once and then simply add on contract extensions in the same folder.
Principal
TriadvocatesGovernment Relations, 1-10 employees
DocuSign CLM (formerly SpringCM)
- Increase sending limit for initial plans
- Faster return for client service requests
- When correcting a document, no new email is sent for notification of an update. The clients have to go back to the old document, and it feels uncomfortable for them.
Chief Revenue Officer
Inbox SuiteInformation Technology & Services, 11-50 employees
Pricing Details
ContractZen
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$9.5 per month per user
ContractZen Editions & Modules
Edition
ContractZen | 9.501 |
---|
- per month per user
Additional Pricing Details
—DocuSign CLM (formerly SpringCM)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
DocuSign CLM (formerly SpringCM) Editions & Modules
Edition
Personal | $151 |
---|---|
Standard | $402 |
Business Pro | $602 |
Advanced Solutions | Contact sales team |
Real Estate Starter | $154 |
DocuSign for Realtors | $355 |
Real Estate Plus, Broker Edition | Contact sales team |
Sandbox Account | Free |
Starter | $757 |
Intermediate | $4507 |
Enterprise Offerings | Contact sales team |
- per month
- per user/per month
- none
- per month
- per user/per month
- none
- per month
- none
Additional Pricing Details
—Likelihood to Renew
ContractZen
ContractZen 9.1
Based on 1 answer
The inexpensive ContractZen saves time and money and is a joy to use
CEO (Chief Executive Officer)
Codento OyComputer Software, 11-50 employees
DocuSign CLM (formerly SpringCM)
DocuSign CLM (formerly SpringCM) 9.0
Based on 1 answer
Currently, we see no better alternative to DocuSign CLM. We hope that they keep improving the software so that it remains competitive with other options.

Verified User
Administrator in Customer Service
Accounting Company, 11-50 employeesUsability
ContractZen
ContractZen 9.7
Based on 4 answers
Very user friendly

Verified User
Professional in Information Technology
Retail Company, 501-1000 employeesDocuSign CLM (formerly SpringCM)
No score
No answers yet
No answers on this topic
Support Rating
ContractZen
ContractZen 9.3
Based on 5 answers
The best part about ContractZen is that I needed no support. I had a couple questions in the last 2 years which were answered accurately within hours. Everything has worked as expected.

Verified User
C-Level Executive in Corporate
Insurance Company, 51-200 employeesDocuSign CLM (formerly SpringCM)
DocuSign CLM (formerly SpringCM) 1.0
Based on 2 answers
I am constantly experiencing issues with SpringCM.

Verified User
Representative in Sales
Internet Company, 5001-10,000 employeesImplementation Rating
ContractZen
ContractZen 9.1
Based on 2 answers
The capture of the new contracts is more important than the old contracts, somewhat counterintuitively. Once you start saving time using the electronic signing and retrieval, adding old material is easier. Old material additions fit our annual schedule as we've done them during periods of less administrative work.
CEO (Chief Executive Officer)
Codento OyComputer Software, 11-50 employees
DocuSign CLM (formerly SpringCM)
No score
No answers yet
No answers on this topic
Alternatives Considered
ContractZen
ContractZen is true value for the money and far more simpler than more advanced systems
LähiTapiolaInvestment Management, 1-10 employees
DocuSign CLM (formerly SpringCM)
Adobe Acrobat Sign was a more confusing process compared to DocuSign CLM. Acrobat presented signature abilities, yet sometimes this was electronic and sometimes this was done manually. Additionally, it is difficult to send and track the document when it goes to more than one signatory.

Verified User
Employee in Quality Assurance
Medical Device Company, 10,001+ employeesReturn on Investment
ContractZen
- Easier to manage contracts.
- More contracts are being renewed on a timely basis.
Principal
TriadvocatesGovernment Relations, 1-10 employees
DocuSign CLM (formerly SpringCM)
- Positive - has helped us track renewals which allows us to get out of "bad" contracts or renew "good" ones.
- Negative - we had hoped for it to help us determine which terms and conditions we have agreed to in other contracts. This has made contract review remain a lengthy process.
- Positive - We are now able to find all of our contracts which has helped us get out of unnecessary contracts (which positively impacts finances).
Director and Corporate Counsel
NsightTelecommunications, 501-1000 employees