ControlUp vs. OpsRamp

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ControlUp
Score 10.0 out of 10
N/A
ControlUp, from the company of the same name headquartered in San Francisco, offers an end user experience monitoring focuses on being able to easily find the root cause of IT issues, remediate directly from its UI vs. having to rely on several tools, and strategically analyze historical resources, usage, and issues data.N/A
OpsRamp
Score 7.3 out of 10
N/A
OpsRamp headquartered in San Jose provides out-of-the-box IT infrastructure monitoring templates that capture behavioral and performance metrics for applications, servers, networks, storage, and database instances across hybrid and multi-cloud environments, as well as artificial intelligence for IT operations (AIOps), OpsQ, a service-centric AIOps platform with intelligent event management, alert correlation, and rapid remediation.N/A
Pricing
ControlUpOpsRamp
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ControlUpOpsRamp
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ControlUpOpsRamp
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
ControlUpOpsRamp
Small Businesses
SolarWinds Pingdom
SolarWinds Pingdom
Score 7.6 out of 10

No answers on this topic

Medium-sized Companies
Cisco ThousandEyes
Cisco ThousandEyes
Score 9.0 out of 10
IBM Turbonomic
IBM Turbonomic
Score 8.3 out of 10
Enterprises
Nexthink
Nexthink
Score 9.1 out of 10
ignio AIOps
ignio AIOps
Score 8.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ControlUpOpsRamp
Likelihood to Recommend
10.0
(3 ratings)
8.0
(3 ratings)
Usability
-
(0 ratings)
7.7
(3 ratings)
Support Rating
-
(0 ratings)
7.2
(3 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
7.2
(2 ratings)
Professional Services
-
(0 ratings)
7.8
(2 ratings)
User Testimonials
ControlUpOpsRamp
Likelihood to Recommend
ControlUp
An environment where visibility of general performance metrics isn't currently done or is done with a system that is difficult to use (which was our case). An environment where resource allocation decisions need to be made (e.g. how much RAM and CPU to allocate to VM pools). An environment where a troubleshooting tool is needed (e.g. to answer the question, "Why is this person experiencing poor performance right now?")
Read full review
OpsRamp
PTP selected the OpsRamp platform to replace its legacy IT Operations Management (ITOM) solution, and PTP has now been using the OpsRamp solution for eight years. By implementing OpsRamp’s modern ITOM solution and leveraging the benefits of AIOps to improve service delivery to its clients, PTP can holistically monitor and manage on-premises network and data center infrastructures, as well as cloud resources and virtual firewalls.
Read full review
Pros
ControlUp
  • The triggers are very flexible and can be configured to alert on things from events in sessions to hardware failures. Script actions are what they sound like. They are scripts that can be created and run on demand or tied to a trigger. One example is that if a hard drive is low on space we have a script to clean up certain things on the drive.
  • Script actions are supported by the ControlUp community. Community members can submit scripts that are reviewed by ControlUp and approved. This means more script are added over time.
  • ControlUp support and sales support has been great. Our sales engineer is always willing to jump on and help us with configuration issues and standard support is quick to respond and are good at resolving issues.
Read full review
OpsRamp
  • Infrastructure and application monitoring.
  • Infrastructure and application alerting.
  • Automated patching.
  • ITSM tools.
Read full review
Cons
ControlUp
  • It seems that there is a gradual transition occurring from one interface (a local program) to another (Web). This creates confusion at times.
  • ScoutBees module has a problem with our version of Horizon, so we can't do a login test
  • The local program for ControlUp uses a lot of resources
  • The training session focus on very large environments, which we aren't. Might be good to offer SMB sessions separately.
Read full review
OpsRamp
  • Self Service Portal for cloud deployments.
  • Stabilization on existing ticketing systems.
  • Cloud resource deployments by integrating OpsRamp with cloud.
Read full review
Usability
ControlUp
No answers on this topic
OpsRamp
It's a good and user friendly tool.
Read full review
Support Rating
ControlUp
No answers on this topic
OpsRamp
OpsRamp has been there to support us. They were very helpful during migration and integration to our new ITSM platform.
Read full review
Alternatives Considered
ControlUp
I feel all these products are good and have their strengths but for me it came down to two categories. How easy is it to find issues and cost. It seemed to me that the easiest to use is ControlUp and eG. Price broke down to ControlUp and SysTrack being lower than Goliath and eG.
Read full review
OpsRamp
No answers on this topic
Contract Terms and Pricing Model
ControlUp
No answers on this topic
OpsRamp
Pricing is very economical. You pay for monitoring and alerting, but you get a full suite of tools for the same price for free (including, Patching, ITSM, CMDB, and change management) - Good package for cheaper.
Read full review
Professional Services
ControlUp
No answers on this topic
OpsRamp
Technical support is appreciable. We have dedicated customer relations managers to check and see the improvement of the tool and its flaws. Sometimes, we get to interact with CMO of the organization asking our feedback and suggestions. Not every organization does that.
Read full review
Return on Investment
ControlUp
  • its licensing cost is a bit on high
Read full review
OpsRamp
  • 90% alert reduction.
  • 70% of manual, routine IT.
  • Processes now automated.
  • 50% increase in team.
  • Efficiency and productivity.
Read full review
ScreenShots