What users are saying about
2 Ratings
38 Ratings
2 Ratings
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Score 8 out of 100
38 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

Copper

Copper is the perfect CRM for businesses and organizations that use G-Suite. It integrates seamlessly with Google products and makes data entry a thing of the past. With a simple click, you can import leads from your Gmail conversations or import a prebuilt list in a matter of minutes. Copper is truly customizable and is very easy to make the CRM work for you. It is very easy to create custom fields, manage leads, people and opportunities, and run reports on user activity, pipelines, and more. I think Copper is less appropriate for organizations that may need very complex CRM environments and do not leverage Gmail or G-suite products. Copper is the CRM for Google users.
Erik Viager | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ConvergeHub
8.3
Copper
7.8
Customer data management / contact management
ConvergeHub
9.0
Copper
8.3
Workflow management
ConvergeHub
9.0
Copper
7.2
Territory management
ConvergeHub
8.0
Copper
8.0
Opportunity management
ConvergeHub
9.0
Copper
8.6
Integration with email client (e.g., Outlook or Gmail)
ConvergeHub
7.0
Copper
8.0
Contract management
ConvergeHub
8.0
Copper
7.9
Quote & order management
ConvergeHub
9.0
Copper
6.3
Interaction tracking
ConvergeHub
8.0
Copper
7.9
Channel / partner relationship management
ConvergeHub
8.0
Copper
7.9

Customer Service & Support

ConvergeHub
7.0
Copper
8.1
Case management
ConvergeHub
7.0
Copper
7.9
Call center management
ConvergeHub
Copper
8.0
Help desk management
ConvergeHub
Copper
8.3

Marketing Automation

ConvergeHub
9.0
Copper
8.3
Lead management
ConvergeHub
9.0
Copper
8.3
Email marketing
ConvergeHub
9.0
Copper
8.4

CRM Project Management

ConvergeHub
9.0
Copper
7.9
Task management
ConvergeHub
9.0
Copper
8.1
Billing and invoicing management
ConvergeHub
9.0
Copper
8.0
Reporting
ConvergeHub
9.0
Copper
7.5

CRM Reporting & Analytics

ConvergeHub
8.0
Copper
7.1
Pipeline visualization
ConvergeHub
8.0
Copper
8.4
Customizable reports
ConvergeHub
8.0
Copper
5.8
Forecasting
ConvergeHub
Copper
7.1

Customization

ConvergeHub
7.5
Copper
7.4
Custom fields
ConvergeHub
8.0
Copper
8.3
API for custom integration
ConvergeHub
7.0
Copper
5.3
Custom objects
ConvergeHub
Copper
8.1
Scripting environment
ConvergeHub
Copper
8.0

Platform

ConvergeHub
9.0
Copper
8.1
Mobile access
ConvergeHub
9.0
Copper
8.1

Security

ConvergeHub
9.0
Copper
8.3
Role-based user permissions
ConvergeHub
9.0
Copper
8.2
Single sign-on capability
ConvergeHub
Copper
8.4

Social CRM

ConvergeHub
Copper
7.7
Social data
ConvergeHub
Copper
6.5
Social engagement
ConvergeHub
Copper
9.0

Integrations with 3rd-party Software

ConvergeHub
Copper
7.7
Marketing automation
ConvergeHub
Copper
7.7

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

Copper

  • ProsperWorks UI and integration with Gmail is just unmatched. It's beautiful, easy, straight forward, and a delight to use.
  • Their kanban flow for deals is awesome, and the ability to link any deal/company/person/document/calendar event with just about any other one makes drawing connections between things really simple.
  • Their reporting for activity is awesome. I used this for a period of 7 months to manage a collections team and it was invaluable to watch daily call volumes, and pull live reports to show the team at the end of the day.
Scott Entwistle | TrustRadius Reviewer

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

Copper

  • I have zero visibility into any of my feature requests. I submit them frequently to my customer success person and I don't know whether they are being worked on or will ever be worked on. I'd like to see some kind of roadmap.
  • The Google Sheets add on is a nice tool but it's frustrating having to continually refresh it, I wish it would just refresh daily by itself.
  • The analytics and forecasting is not very robust, it needs a lot of number fudging on the Google Sheets add-on to give you actionable results.
Anonymous | TrustRadius Reviewer

Usability

ConvergeHub

No score
No answers yet
No answers on this topic

Copper

Copper 7.9
Based on 2 answers
Any more today, I think CRM's come in at a dime a dozen. There are so many options to choose from today that it can make getting sucked in to a pretty UI rather easy. Don't be fooled since Copper is truly a Google-based CRM and we absolutely love the integrations it provides and ease of use. People just use it
Kelly Wasden | TrustRadius Reviewer

Support Rating

ConvergeHub

No score
No answers yet
No answers on this topic

Copper

Copper 7.0
Based on 4 answers
Overall the support for ProsperWorks CRM is OK. When I get hold of my reps they are pretty knowledgeable and usually solve my problems. When I first started using the software they were a lot harder to get hold of so this has improved. My biggest complaint though is that my feature requests seem to go into a black hole, I never hear the status of them and I have no idea if they have even been passed on.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

Copper

I selected Copper because of its interface with all things Google, specifically the sync feature for calendar and capture of email correspondence. It made sense to use Copper because our corporate communications is built on the Google platform. Bloomerang is an excellent tool for tracking donor contributions, but not as facile as a CRM. I didn't work extensively in Zoho or Salesforce.
Jay Werth | TrustRadius Reviewer

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

Copper

  • Being a paid user with many Copper team members, we have definitely reaped the benefit of reports by pipeline, along with financial projections, and determining ROI of paid media channels with opportunity lead sources.
  • Copper has also allowed us to have effective sales meetings where our team members go through their pipelines and collaborate together on opportunities and share learning points that help the rest of the sales team avoid similar mistakes.
Sam Lepak | TrustRadius Reviewer

Screenshots

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

Copper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Copper Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

ConvergeHub
8.0
Copper
8.3

Usability

ConvergeHub
Copper
7.9

Support Rating

ConvergeHub
Copper
7.0

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