What users are saying about
2 Ratings
57 Ratings
2 Ratings
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Score 8 out of 100
57 Ratings
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Score 6 out of 100

Feature Set Ratings

  • ConvergeHub ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Platform, Security

Sales Force Automation

8.3

ConvergeHub

83%
4.6

Copper

46%
ConvergeHub ranks higher in 8/9 features

Customer data management / contact management

9.0
90%
1 Rating
6.0
60%
18 Ratings

Workflow management

9.0
90%
1 Rating
3.3
33%
17 Ratings

Territory management

8.0
80%
1 Rating
5.0
50%
4 Ratings

Opportunity management

9.0
90%
1 Rating
5.6
56%
17 Ratings

Integration with email client (e.g., Outlook or Gmail)

7.0
70%
1 Rating
8.3
83%
18 Ratings

Contract management

8.0
80%
1 Rating
5.9
59%
9 Ratings

Quote & order management

9.0
90%
1 Rating
2.0
20%
7 Ratings

Interaction tracking

8.0
80%
1 Rating
4.5
45%
17 Ratings

Channel / partner relationship management

8.0
80%
1 Rating
1.1
11%
7 Ratings

Customer Service & Support

7.0

ConvergeHub

70%
3.6

Copper

36%
Copper ranks higher in 2/3 features

Case management

7.0
70%
1 Rating
2.9
29%
9 Ratings

Call center management

N/A
0 Ratings
3.3
33%
5 Ratings

Help desk management

N/A
0 Ratings
4.4
44%
7 Ratings

Marketing Automation

9.0

ConvergeHub

90%
2.9

Copper

29%
ConvergeHub ranks higher in 2/2 features

Lead management

9.0
90%
1 Rating
4.4
44%
15 Ratings

Email marketing

9.0
90%
1 Rating
1.4
14%
9 Ratings

CRM Project Management

9.0

ConvergeHub

90%
3.8

Copper

38%
ConvergeHub ranks higher in 3/3 features

Task management

9.0
90%
1 Rating
4.7
47%
18 Ratings

Billing and invoicing management

9.0
90%
1 Rating
1.7
17%
5 Ratings

Reporting

9.0
90%
1 Rating
5.0
50%
16 Ratings

CRM Reporting & Analytics

8.0

ConvergeHub

80%
6.3

Copper

63%
ConvergeHub ranks higher in 2/3 features

Pipeline visualization

8.0
80%
1 Rating
6.9
69%
17 Ratings

Customizable reports

8.0
80%
1 Rating
6.4
64%
15 Ratings

Forecasting

N/A
0 Ratings
5.6
56%
15 Ratings

Customization

7.5

ConvergeHub

75%
5.1

Copper

51%
Copper ranks higher in 3/4 features

Custom fields

8.0
80%
1 Rating
8.0
80%
18 Ratings

API for custom integration

7.0
70%
1 Rating
3.5
35%
8 Ratings

Custom objects

N/A
0 Ratings
4.9
49%
12 Ratings

Scripting environment

N/A
0 Ratings
4.1
41%
3 Ratings

Platform

9.0

ConvergeHub

90%
7.2

Copper

72%
ConvergeHub ranks higher in 1/1 features

Mobile access

9.0
90%
1 Rating
7.2
72%
16 Ratings

Security

9.0

ConvergeHub

90%
8.4

Copper

84%
ConvergeHub ranks higher in 1/2 features

Role-based user permissions

9.0
90%
1 Rating
8.0
80%
12 Ratings

Single sign-on capability

N/A
0 Ratings
8.9
89%
12 Ratings

Social CRM

ConvergeHub

Feature Set Not Supported
N/A
2.1

Copper

21%
Copper ranks higher in 2/2 features

Social data

N/A
0 Ratings
2.2
22%
12 Ratings

Social engagement

N/A
0 Ratings
2.0
20%
7 Ratings

Integrations with 3rd-party Software

ConvergeHub

Feature Set Not Supported
N/A
2.0

Copper

20%
Copper ranks higher in 2/2 features

Marketing automation

N/A
0 Ratings
3.0
30%
12 Ratings

Compensation management

N/A
0 Ratings
1.0
10%
1 Rating

Attribute Ratings

  • ConvergeHub is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

ConvergeHub

80%
1 Rating
3.0

Copper

30%
19 Ratings

Usability

ConvergeHub

N/A
0 Ratings
4.7

Copper

47%
10 Ratings

Support Rating

ConvergeHub

N/A
0 Ratings
2.8

Copper

28%
12 Ratings

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

Copper

It is very easy to use to enter client information and opportunities, as well as follow-up tasks. I use the program every day to set myself up with a client follow-up list on a specific day each week when I either call a client, follow up on an opportunity, or simply schedule a service for them.
Mark Caliendo | TrustRadius Reviewer

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

Copper

  • I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
  • Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
  • Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.
Anonymous | TrustRadius Reviewer

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

Copper

  • Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
  • We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
  • I am pleased using Copper and can't think of any other cons since implementation.
Erik Viager | TrustRadius Reviewer

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$9 per user - per month

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

Copper

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$25 per month per user

Copper Editions & Modules

Edition
Basic$25.001
Professional$59.001
Business$119.001
  1. per month per user
Additional Pricing Details

Usability

ConvergeHub

No score
No answers yet
No answers on this topic

Copper

Copper 4.7
Based on 10 answers
I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
Jason Tenzer | TrustRadius Reviewer

Support Rating

ConvergeHub

No score
No answers yet
No answers on this topic

Copper

Copper 2.8
Based on 12 answers
It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.
Ben J. Varghese | TrustRadius Reviewer

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

Copper

ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.
Scott Entwistle | TrustRadius Reviewer

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

Copper

  • Speed to call leads has increased for us over 32%.
  • Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
  • Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Kelly Wasden | TrustRadius Reviewer

Screenshots

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