What users are saying about
2 Ratings
Top Rated
216 Ratings
2 Ratings
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Score 8 out of 100
Top Rated
216 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

Pipedrive

Pipedrive is well suited for small to mid-size companies that are in need of an inexpensive customer relationship management tool. If users within an entity are struggling to keep up communication between their organization and an outside (or internal) entity, the tool offers a great amount of easily accessed visibility. I've been told that some of the more robust platforms would better suit larger companies. For example, a large marketing firm might be better off with one of Pipedrive's more robust competitors. That said, my team and myself have been extremely satisfied with Pipedrive.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ConvergeHub
8.3
Pipedrive
6.3
Customer data management / contact management
ConvergeHub
9.0
Pipedrive
6.5
Workflow management
ConvergeHub
9.0
Pipedrive
7.8
Territory management
ConvergeHub
8.0
Pipedrive
6.6
Opportunity management
ConvergeHub
9.0
Pipedrive
8.6
Integration with email client (e.g., Outlook or Gmail)
ConvergeHub
7.0
Pipedrive
7.9
Contract management
ConvergeHub
8.0
Pipedrive
3.0
Quote & order management
ConvergeHub
9.0
Pipedrive
5.1
Interaction tracking
ConvergeHub
8.0
Pipedrive
7.1
Channel / partner relationship management
ConvergeHub
8.0
Pipedrive
4.3

Customer Service & Support

ConvergeHub
7.0
Pipedrive
2.9
Case management
ConvergeHub
7.0
Pipedrive
4.7
Call center management
ConvergeHub
Pipedrive
1.1
Help desk management
ConvergeHub
Pipedrive
3.1

Marketing Automation

ConvergeHub
9.0
Pipedrive
8.2
Lead management
ConvergeHub
9.0
Pipedrive
7.7
Email marketing
ConvergeHub
9.0
Pipedrive
8.7

CRM Project Management

ConvergeHub
9.0
Pipedrive
6.3
Task management
ConvergeHub
9.0
Pipedrive
8.0
Billing and invoicing management
ConvergeHub
9.0
Pipedrive
4.1
Reporting
ConvergeHub
9.0
Pipedrive
6.8

CRM Reporting & Analytics

ConvergeHub
8.0
Pipedrive
5.0
Pipeline visualization
ConvergeHub
8.0
Pipedrive
8.1
Customizable reports
ConvergeHub
8.0
Pipedrive
1.7
Forecasting
ConvergeHub
Pipedrive
5.1

Customization

ConvergeHub
7.5
Pipedrive
6.1
Custom fields
ConvergeHub
8.0
Pipedrive
8.2
API for custom integration
ConvergeHub
7.0
Pipedrive
7.4
Custom objects
ConvergeHub
Pipedrive
7.6
Scripting environment
ConvergeHub
Pipedrive
1.0

Platform

ConvergeHub
9.0
Pipedrive
8.0
Mobile access
ConvergeHub
9.0
Pipedrive
8.0

Security

ConvergeHub
9.0
Pipedrive
7.2
Role-based user permissions
ConvergeHub
9.0
Pipedrive
8.3
Single sign-on capability
ConvergeHub
Pipedrive
6.1

Social CRM

ConvergeHub
Pipedrive
1.1
Social data
ConvergeHub
Pipedrive
1.1
Social engagement
ConvergeHub
Pipedrive
1.1

Integrations with 3rd-party Software

ConvergeHub
Pipedrive
3.6
Marketing automation
ConvergeHub
Pipedrive
3.6
Compensation management
ConvergeHub
Pipedrive
3.5

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

Pipedrive

  • Visibility: I can know in one view, at any given time exactly where every opportunity is, why it's there or why/where it may be stuck.
  • Priorities: 'Closest to the close', 'older is colder' are spot-on truisms. In a world of competing priorities, for both you and the customer, choices are made, more often because the solution is a perfect match AND, the sales team follows up in an intelligent & respectfully, timely manner. (not just when it's month-end. So this Actions Today or Overdue visual reminders are what moves opportunities to closure, and create repeat and referral revenues too.
  • Call Center features: great customer support is a key differentiator these days. Customers value knowing they can reach anyone they call in customer support without having to go through their entire account history, only to be transferred to someone else, and start all over. CS can immediately see and understand the why and the where of each customer, in an easy to comprehend visual display - get up-to-speed quickly and answer their query well-informed.
  • Insights: Every customer action/interaction is recorded, providing tremendous insights into purchase (or non-purchase) patterns. That real-time analytics can accelerate sales and potentially drive new market or new product development opportunities.
  • Mobile: Salespeople are mobile. Having full access to Pipedrive on any mobile device lets salespeople do what they do best: listen to what customers are asking for, follow-up and get things done. It makes them want to use the tool, rather than avoid it.
Jackie Bassett | TrustRadius Reviewer

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

Pipedrive

  • Personally, I would like for their reporting functionality to be a little more robust and easier to use. It looks like they are improving it on a regular basis, but with out using some other data visualization or business intelligence tools, it can be tough to get granular data. For us, not even close to a deal breaker.
  • I would like to see them expand their telephony integrations to include more providers. Specifically DIalpad (hint-hint) - however, since our company doesn't have a call center sales operation maybe this is just me being too picky.
  • I would like for them to an easier to use goal setting and daily activity counter type feature. For example I want to see quickly that each day I need to call 25 leads, set 5 appointments, hold X number of demos etc.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Likelihood to Renew

ConvergeHub

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 2 answers
Unless I find something better...
Anonymous | TrustRadius Reviewer

Usability

ConvergeHub

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 10.0
Based on 2 answers
Pipedrive is an amazingly excellent CRM and I definitely recommend that all sales people use it. It is extremely versatile both in its day to day use as well as reporting. It has helped me gather insight into the overall progress of certain pipelines in my business. It has been worth every cent spent
Nick Thomson | TrustRadius Reviewer

Support Rating

ConvergeHub

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 2 answers
Excellent support but had one issue that I was told was not an issue by later discovered to be a bug.
Ed Juline | TrustRadius Reviewer

Implementation Rating

ConvergeHub

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 2 answers
Experiment is the only way to start
Ed Juline | TrustRadius Reviewer

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

Pipedrive

  • Convenient user interface for our staff to work with.
  • Easy to train the Sales staff for the sales manager.
  • Better pricing and features when compared to other alternatives.
  • Dedicated to sales management, not mixed up, and no confusion.
  • Great automation & integration. It was easy for our Technical Team to do Slack integration.
Gamidu Wickramaarachchi | TrustRadius Reviewer

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

Pipedrive

  • Keeping everything organized has been a huge plus
  • By having organized records, different sales reps can take over opportunities easily
  • As other CRMs came on the market, I feel like Pipedrive is falling behind on their feature set, making it have a worse ROI over time
Stephen Steinberg | TrustRadius Reviewer

Screenshots

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

Pipedrive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pipedrive Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

ConvergeHub
8.0
Pipedrive
8.0

Likelihood to Renew

ConvergeHub
Pipedrive
8.2

Usability

ConvergeHub
Pipedrive
10.0

Reliability and Availability

ConvergeHub
Pipedrive
8.2

Support Rating

ConvergeHub
Pipedrive
8.2

Implementation Rating

ConvergeHub
Pipedrive
8.2

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