What users are saying about
57 Ratings
1 Rating
57 Ratings
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Score 6 out of 100
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6 out of 100

Feature Set Ratings

  • Copper ranks higher in 2 feature sets: CRM Reporting & Analytics, Security
  • MCA Suite ranks higher in 2 feature sets: Sales Force Automation, CRM Project Management

Sales Force Automation

4.6

Copper

46%
6.0

MCA Suite

60%
Copper ranks higher in 9/9 features

Customer data management / contact management

6.0
60%
18 Ratings
6.0
60%
1 Rating

Workflow management

3.3
33%
17 Ratings
N/A
0 Ratings

Territory management

5.0
50%
4 Ratings
N/A
0 Ratings

Opportunity management

5.6
56%
17 Ratings
N/A
0 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.3
83%
18 Ratings
N/A
0 Ratings

Contract management

5.9
59%
9 Ratings
N/A
0 Ratings

Quote & order management

2.0
20%
7 Ratings
N/A
0 Ratings

Interaction tracking

4.5
45%
17 Ratings
N/A
0 Ratings

Channel / partner relationship management

1.1
11%
7 Ratings
N/A
0 Ratings

Customer Service & Support

3.6

Copper

36%

MCA Suite

Feature Set Not Supported
N/A
Copper ranks higher in 3/3 features

Case management

2.9
29%
9 Ratings
N/A
0 Ratings

Call center management

3.3
33%
5 Ratings
N/A
0 Ratings

Help desk management

4.4
44%
7 Ratings
N/A
0 Ratings

Marketing Automation

2.9

Copper

29%

MCA Suite

Feature Set Not Supported
N/A
Copper ranks higher in 2/2 features

Lead management

4.4
44%
15 Ratings
N/A
0 Ratings

Email marketing

1.4
14%
9 Ratings
N/A
0 Ratings

CRM Project Management

3.8

Copper

38%
4.0

MCA Suite

40%
Copper ranks higher in 3/3 features

Task management

4.7
47%
18 Ratings
N/A
0 Ratings

Billing and invoicing management

1.7
17%
5 Ratings
N/A
0 Ratings

Reporting

5.0
50%
16 Ratings
4.0
40%
1 Rating

CRM Reporting & Analytics

6.3

Copper

63%
1.0

MCA Suite

10%
Copper ranks higher in 3/3 features

Forecasting

5.6
56%
15 Ratings
N/A
0 Ratings

Pipeline visualization

6.9
69%
17 Ratings
N/A
0 Ratings

Customizable reports

6.4
64%
15 Ratings
1.0
10%
1 Rating

Customization

5.1

Copper

51%

MCA Suite

Feature Set Not Supported
N/A
Copper ranks higher in 4/4 features

Custom fields

8.0
80%
18 Ratings
N/A
0 Ratings

Custom objects

4.9
49%
12 Ratings
N/A
0 Ratings

Scripting environment

4.1
41%
3 Ratings
N/A
0 Ratings

API for custom integration

3.5
35%
8 Ratings
N/A
0 Ratings

Security

8.4

Copper

84%
8.0

MCA Suite

80%
Copper ranks higher in 2/2 features

Single sign-on capability

8.9
89%
12 Ratings
N/A
0 Ratings

Role-based user permissions

8.0
80%
12 Ratings
8.0
80%
1 Rating

Social CRM

2.1

Copper

21%

MCA Suite

Feature Set Not Supported
N/A
Copper ranks higher in 2/2 features

Social data

2.2
22%
12 Ratings
N/A
0 Ratings

Social engagement

2.0
20%
7 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

2.0

Copper

20%

MCA Suite

Feature Set Not Supported
N/A
Copper ranks higher in 2/2 features

Marketing automation

3.0
30%
12 Ratings
N/A
0 Ratings

Compensation management

1.0
10%
1 Rating
N/A
0 Ratings

Platform

7.2

Copper

72%

MCA Suite

Feature Set Not Supported
N/A
Copper ranks higher in 1/1 features

Mobile access

7.2
72%
16 Ratings
N/A
0 Ratings

Attribute Ratings

  • MCA Suite is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

3.0

Copper

30%
19 Ratings
6.0

MCA Suite

60%
1 Rating

Usability

4.7

Copper

47%
10 Ratings

MCA Suite

N/A
0 Ratings

Support Rating

2.8

Copper

28%
12 Ratings

MCA Suite

N/A
0 Ratings

Likelihood to Recommend

Copper

It is very easy to use to enter client information and opportunities, as well as follow-up tasks. I use the program every day to set myself up with a client follow-up list on a specific day each week when I either call a client, follow up on an opportunity, or simply schedule a service for them.
Mark Caliendo | TrustRadius Reviewer

MCA Suite

It is a good tool for smaller companies entering the MCA space, but doesn't scale all that well, and provides limited options for reporting customization.
Anonymous | TrustRadius Reviewer

Pros

Copper

  • I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
  • Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
  • Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.
Anonymous | TrustRadius Reviewer

MCA Suite

  • They have lots of detail on the deal pages.
  • It allows for multiple internal and external users.
  • It has global search functionality.
Anonymous | TrustRadius Reviewer

Cons

Copper

  • Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
  • We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
  • I am pleased using Copper and can't think of any other cons since implementation.
Erik Viager | TrustRadius Reviewer

MCA Suite

  • Poor reporting.
  • Filtering is clunky.
  • They could improve on data visualization.
  • Renewal advances that are not refinances are difficult to manage.
Anonymous | TrustRadius Reviewer

Pricing Details

Copper

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$25 per month per user

Copper Editions & Modules

Edition
Basic$25.001
Professional$59.001
Business$119.001
  1. per month per user
Additional Pricing Details

MCA Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

MCA Suite Editions & Modules

Additional Pricing Details

Usability

Copper

Copper 4.7
Based on 10 answers
I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
Jason Tenzer | TrustRadius Reviewer

MCA Suite

No score
No answers yet
No answers on this topic

Support Rating

Copper

Copper 2.8
Based on 12 answers
It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.
Ben J. Varghese | TrustRadius Reviewer

MCA Suite

No score
No answers yet
No answers on this topic

Alternatives Considered

Copper

ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.
Scott Entwistle | TrustRadius Reviewer

MCA Suite

We haven't used any others.
Anonymous | TrustRadius Reviewer

Return on Investment

Copper

  • Speed to call leads has increased for us over 32%.
  • Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
  • Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Kelly Wasden | TrustRadius Reviewer

MCA Suite

  • We've been able to grow our working capital program over the years with the help of MCA Suite.
  • Data management is difficult, and we struggle with reporting.
  • We have granted merchants dedicated to their advances for tracking purposes.
Anonymous | TrustRadius Reviewer

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