What users are saying about
38 Ratings
1 Ratings
38 Ratings
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Score 8.4 out of 100
1 Ratings
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Score 6 out of 100

Likelihood to Recommend

Copper

Copper is the perfect CRM for businesses and organizations that use G-Suite. It integrates seamlessly with Google products and makes data entry a thing of the past. With a simple click, you can import leads from your Gmail conversations or import a prebuilt list in a matter of minutes. Copper is truly customizable and is very easy to make the CRM work for you. It is very easy to create custom fields, manage leads, people and opportunities, and run reports on user activity, pipelines, and more. I think Copper is less appropriate for organizations that may need very complex CRM environments and do not leverage Gmail or G-suite products. Copper is the CRM for Google users.
Erik Viager | TrustRadius Reviewer

MCA Suite

It is a good tool for smaller companies entering the MCA space, but doesn't scale all that well, and provides limited options for reporting customization.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Copper
7.8
MCA Suite
6.0
Customer data management / contact management
Copper
8.3
MCA Suite
6.0
Workflow management
Copper
7.2
MCA Suite
Territory management
Copper
8.0
MCA Suite
Opportunity management
Copper
8.6
MCA Suite
Integration with email client (e.g., Outlook or Gmail)
Copper
8.0
MCA Suite
Contract management
Copper
7.9
MCA Suite
Quote & order management
Copper
6.3
MCA Suite
Interaction tracking
Copper
7.9
MCA Suite
Channel / partner relationship management
Copper
7.9
MCA Suite

Customer Service & Support

Copper
8.1
MCA Suite
Case management
Copper
7.9
MCA Suite
Call center management
Copper
8.0
MCA Suite
Help desk management
Copper
8.3
MCA Suite

Marketing Automation

Copper
8.3
MCA Suite
Lead management
Copper
8.3
MCA Suite
Email marketing
Copper
8.4
MCA Suite

CRM Project Management

Copper
7.9
MCA Suite
4.0
Task management
Copper
8.1
MCA Suite
Billing and invoicing management
Copper
8.0
MCA Suite
Reporting
Copper
7.5
MCA Suite
4.0

CRM Reporting & Analytics

Copper
7.1
MCA Suite
1.0
Forecasting
Copper
7.1
MCA Suite
Pipeline visualization
Copper
8.4
MCA Suite
Customizable reports
Copper
5.8
MCA Suite
1.0

Customization

Copper
7.4
MCA Suite
Custom fields
Copper
8.3
MCA Suite
Custom objects
Copper
8.1
MCA Suite
Scripting environment
Copper
8.0
MCA Suite
API for custom integration
Copper
5.3
MCA Suite

Security

Copper
8.3
MCA Suite
8.0
Single sign-on capability
Copper
8.4
MCA Suite
Role-based user permissions
Copper
8.2
MCA Suite
8.0

Social CRM

Copper
7.7
MCA Suite
Social data
Copper
6.5
MCA Suite
Social engagement
Copper
9.0
MCA Suite

Integrations with 3rd-party Software

Copper
7.7
MCA Suite
Marketing automation
Copper
7.7
MCA Suite

Platform

Copper
8.1
MCA Suite
Mobile access
Copper
8.1
MCA Suite

Pros

Copper

  • ProsperWorks UI and integration with Gmail is just unmatched. It's beautiful, easy, straight forward, and a delight to use.
  • Their kanban flow for deals is awesome, and the ability to link any deal/company/person/document/calendar event with just about any other one makes drawing connections between things really simple.
  • Their reporting for activity is awesome. I used this for a period of 7 months to manage a collections team and it was invaluable to watch daily call volumes, and pull live reports to show the team at the end of the day.
Scott Entwistle | TrustRadius Reviewer

MCA Suite

  • They have lots of detail on the deal pages.
  • It allows for multiple internal and external users.
  • It has global search functionality.
Anonymous | TrustRadius Reviewer

Cons

Copper

  • I have zero visibility into any of my feature requests. I submit them frequently to my customer success person and I don't know whether they are being worked on or will ever be worked on. I'd like to see some kind of roadmap.
  • The Google Sheets add on is a nice tool but it's frustrating having to continually refresh it, I wish it would just refresh daily by itself.
  • The analytics and forecasting is not very robust, it needs a lot of number fudging on the Google Sheets add-on to give you actionable results.
Anonymous | TrustRadius Reviewer

MCA Suite

  • Poor reporting.
  • Filtering is clunky.
  • They could improve on data visualization.
  • Renewal advances that are not refinances are difficult to manage.
Anonymous | TrustRadius Reviewer

Usability

Copper

Copper 7.9
Based on 2 answers
Any more today, I think CRM's come in at a dime a dozen. There are so many options to choose from today that it can make getting sucked in to a pretty UI rather easy. Don't be fooled since Copper is truly a Google-based CRM and we absolutely love the integrations it provides and ease of use. People just use it
Kelly Wasden | TrustRadius Reviewer

MCA Suite

No score
No answers yet
No answers on this topic

Support Rating

Copper

Copper 7.0
Based on 4 answers
Overall the support for ProsperWorks CRM is OK. When I get hold of my reps they are pretty knowledgeable and usually solve my problems. When I first started using the software they were a lot harder to get hold of so this has improved. My biggest complaint though is that my feature requests seem to go into a black hole, I never hear the status of them and I have no idea if they have even been passed on.
Anonymous | TrustRadius Reviewer

MCA Suite

No score
No answers yet
No answers on this topic

Alternatives Considered

Copper

I selected Copper because of its interface with all things Google, specifically the sync feature for calendar and capture of email correspondence. It made sense to use Copper because our corporate communications is built on the Google platform. Bloomerang is an excellent tool for tracking donor contributions, but not as facile as a CRM. I didn't work extensively in Zoho or Salesforce.
Jay Werth | TrustRadius Reviewer

MCA Suite

We haven't used any others.
Anonymous | TrustRadius Reviewer

Return on Investment

Copper

  • Being a paid user with many Copper team members, we have definitely reaped the benefit of reports by pipeline, along with financial projections, and determining ROI of paid media channels with opportunity lead sources.
  • Copper has also allowed us to have effective sales meetings where our team members go through their pipelines and collaborate together on opportunities and share learning points that help the rest of the sales team avoid similar mistakes.
Sam Lepak | TrustRadius Reviewer

MCA Suite

  • We've been able to grow our working capital program over the years with the help of MCA Suite.
  • Data management is difficult, and we struggle with reporting.
  • We have granted merchants dedicated to their advances for tracking purposes.
Anonymous | TrustRadius Reviewer

Pricing Details

Copper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

MCA Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Copper
8.3
MCA Suite
6.0

Usability

Copper
7.9
MCA Suite

Support Rating

Copper
7.0
MCA Suite

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