What users are saying about
57 Ratings
57 Ratings
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Score 6 out of 100
7 Ratings
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Score 3.4 out of 100

Feature Set Ratings

  • Copper ranks higher in 1 feature set: CRM Project Management
  • Tour de Force CRM ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Reporting & Analytics, Customization, Security, Integrations with 3rd-party Software, Platform

Sales Force Automation

4.6

Copper

46%
6.4

Tour de Force CRM

64%
Tour de Force CRM ranks higher in 6/9 features

Customer data management / contact management

6.0
60%
18 Ratings
10.0
100%
1 Rating

Workflow management

3.3
33%
17 Ratings
N/A
0 Ratings

Territory management

5.0
50%
4 Ratings
10.0
100%
1 Rating

Opportunity management

5.6
56%
17 Ratings
10.0
100%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

8.3
83%
18 Ratings
1.0
10%
1 Rating

Contract management

5.9
59%
9 Ratings
N/A
0 Ratings

Quote & order management

2.0
20%
7 Ratings
5.0
50%
1 Rating

Interaction tracking

4.5
45%
17 Ratings
7.0
70%
1 Rating

Channel / partner relationship management

1.1
11%
7 Ratings
2.0
20%
1 Rating

Customer Service & Support

3.6

Copper

36%
5.5

Tour de Force CRM

55%
Copper ranks higher in 2/3 features

Case management

2.9
29%
9 Ratings
8.0
80%
1 Rating

Call center management

3.3
33%
5 Ratings
N/A
0 Ratings

Help desk management

4.4
44%
7 Ratings
3.0
30%
1 Rating

Marketing Automation

2.9

Copper

29%
4.0

Tour de Force CRM

40%
Copper ranks higher in 1/2 features

Lead management

4.4
44%
15 Ratings
7.0
70%
1 Rating

Email marketing

1.4
14%
9 Ratings
1.0
10%
1 Rating

CRM Project Management

3.8

Copper

38%
3.7

Tour de Force CRM

37%
Copper ranks higher in 2/3 features

Task management

4.7
47%
18 Ratings
1.0
10%
1 Rating

Billing and invoicing management

1.7
17%
5 Ratings
7.0
70%
1 Rating

Reporting

5.0
50%
16 Ratings
3.0
30%
1 Rating

CRM Reporting & Analytics

6.3

Copper

63%
8.0

Tour de Force CRM

80%
Tour de Force CRM ranks higher in 3/3 features

Forecasting

5.6
56%
15 Ratings
8.0
80%
1 Rating

Pipeline visualization

6.9
69%
17 Ratings
8.0
80%
1 Rating

Customizable reports

6.4
64%
15 Ratings
8.0
80%
1 Rating

Customization

5.1

Copper

51%
6.0

Tour de Force CRM

60%
Copper ranks higher in 3/4 features

Custom fields

8.0
80%
18 Ratings
6.0
60%
1 Rating

Custom objects

4.9
49%
12 Ratings
N/A
0 Ratings

Scripting environment

4.1
41%
3 Ratings
N/A
0 Ratings

API for custom integration

3.5
35%
8 Ratings
6.0
60%
1 Rating

Security

8.4

Copper

84%
9.5

Tour de Force CRM

95%
Tour de Force CRM ranks higher in 2/2 features

Single sign-on capability

8.9
89%
12 Ratings
10.0
100%
1 Rating

Role-based user permissions

8.0
80%
12 Ratings
9.0
90%
1 Rating

Social CRM

2.1

Copper

21%

Tour de Force CRM

Feature Set Not Supported
N/A
Copper ranks higher in 2/2 features

Social data

2.2
22%
12 Ratings
N/A
0 Ratings

Social engagement

2.0
20%
7 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

2.0

Copper

20%
3.0

Tour de Force CRM

30%
Copper ranks higher in 2/2 features

Marketing automation

3.0
30%
12 Ratings
3.0
30%
1 Rating

Compensation management

1.0
10%
1 Rating
N/A
0 Ratings

Platform

7.2

Copper

72%
8.0

Tour de Force CRM

80%
Tour de Force CRM ranks higher in 1/1 features

Mobile access

7.2
72%
16 Ratings
8.0
80%
1 Rating

Attribute Ratings

  • Tour de Force CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

3.0

Copper

30%
19 Ratings
7.0

Tour de Force CRM

70%
1 Rating

Usability

4.7

Copper

47%
10 Ratings

Tour de Force CRM

N/A
0 Ratings

Support Rating

2.8

Copper

28%
12 Ratings

Tour de Force CRM

N/A
0 Ratings

Likelihood to Recommend

Copper

It is very easy to use to enter client information and opportunities, as well as follow-up tasks. I use the program every day to set myself up with a client follow-up list on a specific day each week when I either call a client, follow up on an opportunity, or simply schedule a service for them.
Mark Caliendo | TrustRadius Reviewer

Tour de Force CRM

Tour de Force can be very useful if you have someone on staff to configure and set it up. It needs constant upkeep with changes in what's needed, and constant updates. This would not be good for small businesses that do not have a sales teem. They charge heavily for tech support.
Mike Bursack | TrustRadius Reviewer

Pros

Copper

  • I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
  • Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
  • Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.
Anonymous | TrustRadius Reviewer

Tour de Force CRM

  • We can quickly see Customers sales for the week, month, year, and past years.
  • We can get deep into the data of a customers sales history and what they are or aren't buying.
Mike Bursack | TrustRadius Reviewer

Cons

Copper

  • Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
  • We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
  • I am pleased using Copper and can't think of any other cons since implementation.
Erik Viager | TrustRadius Reviewer

Tour de Force CRM

  • There's too much data, and sales people have trouble finding what they need.
  • It can be hard for IT or sales manager to manage all the data in an informational way.
Mike Bursack | TrustRadius Reviewer

Pricing Details

Copper

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$25 per month per user

Copper Editions & Modules

Edition
Basic$25.001
Professional$59.001
Business$119.001
  1. per month per user
Additional Pricing Details

Tour de Force CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Tour de Force CRM Editions & Modules

Additional Pricing Details

Usability

Copper

Copper 4.7
Based on 10 answers
I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
Jason Tenzer | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Support Rating

Copper

Copper 2.8
Based on 12 answers
It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.
Ben J. Varghese | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Copper

ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.
Scott Entwistle | TrustRadius Reviewer

Tour de Force CRM

Tour de Force was less expensive than Sales Force, and has more abilities that Epicor CRM.
Mike Bursack | TrustRadius Reviewer

Return on Investment

Copper

  • Speed to call leads has increased for us over 32%.
  • Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
  • Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Kelly Wasden | TrustRadius Reviewer

Tour de Force CRM

  • Better customer visibility.
  • We have better customer rating for finding top and bottom customers based on orders.
Mike Bursack | TrustRadius Reviewer

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