What users are saying about
38 Ratings
38 Ratings
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Score 8.4 out of 100
5 Ratings
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Score 7 out of 100

Likelihood to Recommend

Copper

Copper is the perfect CRM for businesses and organizations that use G-Suite. It integrates seamlessly with Google products and makes data entry a thing of the past. With a simple click, you can import leads from your Gmail conversations or import a prebuilt list in a matter of minutes. Copper is truly customizable and is very easy to make the CRM work for you. It is very easy to create custom fields, manage leads, people and opportunities, and run reports on user activity, pipelines, and more. I think Copper is less appropriate for organizations that may need very complex CRM environments and do not leverage Gmail or G-suite products. Copper is the CRM for Google users.
Erik Viager | TrustRadius Reviewer

Tour de Force CRM

Tour de Force can be very useful if you have someone on staff to configure and set it up. It needs constant upkeep with changes in what's needed, and constant updates. This would not be good for small businesses that do not have a sales teem. They charge heavily for tech support.
Mike Bursack | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Copper
7.8
Tour de Force CRM
6.4
Customer data management / contact management
Copper
8.3
Tour de Force CRM
10.0
Workflow management
Copper
7.2
Tour de Force CRM
Territory management
Copper
8.0
Tour de Force CRM
10.0
Opportunity management
Copper
8.6
Tour de Force CRM
10.0
Integration with email client (e.g., Outlook or Gmail)
Copper
8.0
Tour de Force CRM
1.0
Contract management
Copper
7.9
Tour de Force CRM
Quote & order management
Copper
6.3
Tour de Force CRM
5.0
Interaction tracking
Copper
7.9
Tour de Force CRM
7.0
Channel / partner relationship management
Copper
7.9
Tour de Force CRM
2.0

Customer Service & Support

Copper
8.1
Tour de Force CRM
5.5
Case management
Copper
7.9
Tour de Force CRM
8.0
Call center management
Copper
8.0
Tour de Force CRM
Help desk management
Copper
8.3
Tour de Force CRM
3.0

Marketing Automation

Copper
8.3
Tour de Force CRM
4.0
Lead management
Copper
8.3
Tour de Force CRM
7.0
Email marketing
Copper
8.4
Tour de Force CRM
1.0

CRM Project Management

Copper
7.9
Tour de Force CRM
3.7
Task management
Copper
8.1
Tour de Force CRM
1.0
Billing and invoicing management
Copper
8.0
Tour de Force CRM
7.0
Reporting
Copper
7.5
Tour de Force CRM
3.0

CRM Reporting & Analytics

Copper
7.1
Tour de Force CRM
8.0
Forecasting
Copper
7.1
Tour de Force CRM
8.0
Pipeline visualization
Copper
8.4
Tour de Force CRM
8.0
Customizable reports
Copper
5.8
Tour de Force CRM
8.0

Customization

Copper
7.4
Tour de Force CRM
6.0
Custom fields
Copper
8.3
Tour de Force CRM
6.0
Custom objects
Copper
8.1
Tour de Force CRM
Scripting environment
Copper
8.0
Tour de Force CRM
API for custom integration
Copper
5.3
Tour de Force CRM
6.0

Security

Copper
8.3
Tour de Force CRM
9.5
Single sign-on capability
Copper
8.4
Tour de Force CRM
10.0
Role-based user permissions
Copper
8.2
Tour de Force CRM
9.0

Social CRM

Copper
7.7
Tour de Force CRM
Social data
Copper
6.5
Tour de Force CRM
Social engagement
Copper
9.0
Tour de Force CRM

Integrations with 3rd-party Software

Copper
7.7
Tour de Force CRM
3.0
Marketing automation
Copper
7.7
Tour de Force CRM
3.0

Platform

Copper
8.1
Tour de Force CRM
8.0
Mobile access
Copper
8.1
Tour de Force CRM
8.0

Pros

Copper

  • ProsperWorks UI and integration with Gmail is just unmatched. It's beautiful, easy, straight forward, and a delight to use.
  • Their kanban flow for deals is awesome, and the ability to link any deal/company/person/document/calendar event with just about any other one makes drawing connections between things really simple.
  • Their reporting for activity is awesome. I used this for a period of 7 months to manage a collections team and it was invaluable to watch daily call volumes, and pull live reports to show the team at the end of the day.
Scott Entwistle | TrustRadius Reviewer

Tour de Force CRM

  • We can quickly see Customers sales for the week, month, year, and past years.
  • We can get deep into the data of a customers sales history and what they are or aren't buying.
Mike Bursack | TrustRadius Reviewer

Cons

Copper

  • I have zero visibility into any of my feature requests. I submit them frequently to my customer success person and I don't know whether they are being worked on or will ever be worked on. I'd like to see some kind of roadmap.
  • The Google Sheets add on is a nice tool but it's frustrating having to continually refresh it, I wish it would just refresh daily by itself.
  • The analytics and forecasting is not very robust, it needs a lot of number fudging on the Google Sheets add-on to give you actionable results.
Anonymous | TrustRadius Reviewer

Tour de Force CRM

  • There's too much data, and sales people have trouble finding what they need.
  • It can be hard for IT or sales manager to manage all the data in an informational way.
Mike Bursack | TrustRadius Reviewer

Usability

Copper

Copper 7.9
Based on 2 answers
Any more today, I think CRM's come in at a dime a dozen. There are so many options to choose from today that it can make getting sucked in to a pretty UI rather easy. Don't be fooled since Copper is truly a Google-based CRM and we absolutely love the integrations it provides and ease of use. People just use it
Kelly Wasden | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Support Rating

Copper

Copper 7.0
Based on 4 answers
Overall the support for ProsperWorks CRM is OK. When I get hold of my reps they are pretty knowledgeable and usually solve my problems. When I first started using the software they were a lot harder to get hold of so this has improved. My biggest complaint though is that my feature requests seem to go into a black hole, I never hear the status of them and I have no idea if they have even been passed on.
Anonymous | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Copper

I selected Copper because of its interface with all things Google, specifically the sync feature for calendar and capture of email correspondence. It made sense to use Copper because our corporate communications is built on the Google platform. Bloomerang is an excellent tool for tracking donor contributions, but not as facile as a CRM. I didn't work extensively in Zoho or Salesforce.
Jay Werth | TrustRadius Reviewer

Tour de Force CRM

Tour de Force was less expensive than Sales Force, and has more abilities that Epicor CRM.
Mike Bursack | TrustRadius Reviewer

Return on Investment

Copper

  • Being a paid user with many Copper team members, we have definitely reaped the benefit of reports by pipeline, along with financial projections, and determining ROI of paid media channels with opportunity lead sources.
  • Copper has also allowed us to have effective sales meetings where our team members go through their pipelines and collaborate together on opportunities and share learning points that help the rest of the sales team avoid similar mistakes.
Sam Lepak | TrustRadius Reviewer

Tour de Force CRM

  • Better customer visibility.
  • We have better customer rating for finding top and bottom customers based on orders.
Mike Bursack | TrustRadius Reviewer

Pricing Details

Copper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Tour de Force CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Copper
8.4
Tour de Force CRM
7.0

Usability

Copper
7.9
Tour de Force CRM

Support Rating

Copper
7.0
Tour de Force CRM

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