What users are saying about
57 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6 out of 100
Based on 57 reviews and ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 3.4 out of 100
Based on 7 reviews and ratings
Feature Set Ratings
- Copper ranks higher in 1 feature set: CRM Project Management
- Tour de Force CRM ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Reporting & Analytics, Customization, Security, Integrations with 3rd-party Software, Platform
Sales Force Automation

4.6
Copper
46%

6.4
Tour de Force CRM
64%
Tour de Force CRM ranks higher in 6/9 features
Tour de Force CRM ranks higher in 6/9 features
Customer data management / contact management

6.0
60%
18 Ratings
10.0
100%
1 Rating
Workflow management

3.3
33%
17 Ratings
N/A
0 Ratings
Territory management

5.0
50%
4 Ratings
10.0
100%
1 Rating
Opportunity management

5.6
56%
17 Ratings
10.0
100%
1 Rating
Integration with email client (e.g., Outlook or Gmail)

8.3
83%
18 Ratings
1.0
10%
1 Rating
Contract management

5.9
59%
9 Ratings
N/A
0 Ratings
Quote & order management

2.0
20%
7 Ratings
5.0
50%
1 Rating
Interaction tracking

4.5
45%
17 Ratings
7.0
70%
1 Rating
Channel / partner relationship management

1.1
11%
7 Ratings
2.0
20%
1 Rating
Customer Service & Support

3.6
Copper
36%

5.5
Tour de Force CRM
55%
Copper ranks higher in 2/3 features
Copper ranks higher in 2/3 features
Case management

2.9
29%
9 Ratings
8.0
80%
1 Rating
Call center management

3.3
33%
5 Ratings
N/A
0 Ratings
Help desk management

4.4
44%
7 Ratings
3.0
30%
1 Rating
Marketing Automation

2.9
Copper
29%

4.0
Tour de Force CRM
40%
Copper ranks higher in 1/2 features
Copper ranks higher in 1/2 features
Lead management

4.4
44%
15 Ratings
7.0
70%
1 Rating
Email marketing

1.4
14%
9 Ratings
1.0
10%
1 Rating
CRM Project Management

3.8
Copper
38%

3.7
Tour de Force CRM
37%
Copper ranks higher in 2/3 features
Copper ranks higher in 2/3 features
Task management

4.7
47%
18 Ratings
1.0
10%
1 Rating
Billing and invoicing management

1.7
17%
5 Ratings
7.0
70%
1 Rating
Reporting

5.0
50%
16 Ratings
3.0
30%
1 Rating
CRM Reporting & Analytics

6.3
Copper
63%

8.0
Tour de Force CRM
80%
Tour de Force CRM ranks higher in 3/3 features
Tour de Force CRM ranks higher in 3/3 features
Forecasting

5.6
56%
15 Ratings
8.0
80%
1 Rating
Pipeline visualization

6.9
69%
17 Ratings
8.0
80%
1 Rating
Customizable reports

6.4
64%
15 Ratings
8.0
80%
1 Rating
Customization

5.1
Copper
51%

6.0
Tour de Force CRM
60%
Copper ranks higher in 3/4 features
Copper ranks higher in 3/4 features
Custom fields

8.0
80%
18 Ratings
6.0
60%
1 Rating
Custom objects

4.9
49%
12 Ratings
N/A
0 Ratings
Scripting environment

4.1
41%
3 Ratings
N/A
0 Ratings
API for custom integration

3.5
35%
8 Ratings
6.0
60%
1 Rating
Security

8.4
Copper
84%

9.5
Tour de Force CRM
95%
Tour de Force CRM ranks higher in 2/2 features
Tour de Force CRM ranks higher in 2/2 features
Single sign-on capability

8.9
89%
12 Ratings
10.0
100%
1 Rating
Role-based user permissions

8.0
80%
12 Ratings
9.0
90%
1 Rating
Social CRM

2.1
Copper
21%

Tour de Force CRM
Feature Set Not Supported
N/A
Copper ranks higher in 2/2 features
Copper ranks higher in 2/2 features
Social data

2.2
22%
12 Ratings
N/A
0 Ratings
Social engagement

2.0
20%
7 Ratings
N/A
0 Ratings
Integrations with 3rd-party Software

2.0
Copper
20%

3.0
Tour de Force CRM
30%
Copper ranks higher in 2/2 features
Copper ranks higher in 2/2 features
Marketing automation

3.0
30%
12 Ratings
3.0
30%
1 Rating
Compensation management

1.0
10%
1 Rating
N/A
0 Ratings
Platform

7.2
Copper
72%

8.0
Tour de Force CRM
80%
Tour de Force CRM ranks higher in 1/1 features
Tour de Force CRM ranks higher in 1/1 features
Mobile access

7.2
72%
16 Ratings
8.0
80%
1 Rating
Attribute Ratings
- Tour de Force CRM is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

3.0
Copper
30%
19 Ratings

7.0
Tour de Force CRM
70%
1 Rating
Usability

4.7
Copper
47%
10 Ratings

Tour de Force CRM
N/A
0 Ratings
Support Rating

2.8
Copper
28%
12 Ratings

Tour de Force CRM
N/A
0 Ratings
Likelihood to Recommend
Copper
It is very easy to use to enter client information and opportunities, as well as follow-up tasks. I use the program every day to set myself up with a client follow-up list on a specific day each week when I either call a client, follow up on an opportunity, or simply schedule a service for them.
Director of Sales
Invert EnvironmentalEnvironmental Services, 1-10 employees
Tour de Force CRM
Tour de Force can be very useful if you have someone on staff to configure and set it up. It needs constant upkeep with changes in what's needed, and constant updates. This would not be good for small businesses that do not have a sales teem. They charge heavily for tech support.
Technical Operations Manager
Clock Medical SupplyHospital & Health Care, 11-50 employees
Pros
Copper
- I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
- Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
- Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.

Verified User
Employee in Other
Financial Services Company, 51-200 employeesTour de Force CRM
- We can quickly see Customers sales for the week, month, year, and past years.
- We can get deep into the data of a customers sales history and what they are or aren't buying.
Technical Operations Manager
Clock Medical SupplyHospital & Health Care, 11-50 employees
Cons
Copper
- Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
- We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
- I am pleased using Copper and can't think of any other cons since implementation.
Manager, Business Development
Manifest LLCMarketing and Advertising, 51-200 employees
Tour de Force CRM
- There's too much data, and sales people have trouble finding what they need.
- It can be hard for IT or sales manager to manage all the data in an informational way.
Technical Operations Manager
Clock Medical SupplyHospital & Health Care, 11-50 employees
Pricing Details
Copper
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$25 per month per user
Copper Editions & Modules
Edition
Basic | $25.001 |
---|---|
Professional | $59.001 |
Business | $119.001 |
- per month per user
Additional Pricing Details
—Tour de Force CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—Tour de Force CRM Editions & Modules
—
Additional Pricing Details
—Usability
Copper
Copper 4.7
Based on 10 answers
I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
President
Golf Advisory CouncilSports, 1-10 employees
Tour de Force CRM
No score
No answers yet
No answers on this topic
Support Rating
Copper
Copper 2.8
Based on 12 answers
It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.
Manager, Sales Readiness
NytroComputer Software, 51-200 employees
Tour de Force CRM
No score
No answers yet
No answers on this topic
Alternatives Considered
Copper
ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.
Founder
Predictable HireHuman Resources, 1-10 employees
Tour de Force CRM
Tour de Force was less expensive than Sales Force, and has more abilities that Epicor CRM.
Technical Operations Manager
Clock Medical SupplyHospital & Health Care, 11-50 employees
Return on Investment
Copper
- Speed to call leads has increased for us over 32%.
- Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
- Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Sr. Account Executive
MotivosityHuman Resources, 11-50 employees
Tour de Force CRM
- Better customer visibility.
- We have better customer rating for finding top and bottom customers based on orders.
Technical Operations Manager
Clock Medical SupplyHospital & Health Care, 11-50 employees