Tour de Force: the good and the bad
Mike Bursack | TrustRadius Reviewer
January 18, 2020

Tour de Force: the good and the bad

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Tour de Force CRM

Tour de Force is a Sales CRM. We use it to track customers, tasks, appointments, notes, shipto's, and activities. We create scorecards from activities, and the Sales Manager can see exactly what the salespeople are doing with their customers. All this information keeps our salespeople in line with their customers, our company, and what needs to be done next.
  • We can quickly see Customers sales for the week, month, year, and past years.
  • We can get deep into the data of a customers sales history and what they are or aren't buying.
  • There's too much data, and sales people have trouble finding what they need.
  • It can be hard for IT or sales manager to manage all the data in an informational way.
  • Better customer visibility.
  • We have better customer rating for finding top and bottom customers based on orders.
Tour de Force was less expensive than Sales Force, and has more abilities that Epicor CRM.
Tour de Force can be very useful if you have someone on staff to configure and set it up. It needs constant upkeep with changes in what's needed, and constant updates. This would not be good for small businesses that do not have a sales teem. They charge heavily for tech support.

Tour de Force CRM Feature Ratings

Customer data management / contact management
10
Workflow management
Not Rated
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
1
Contract management
Not Rated
Quote & order management
5
Interaction tracking
7
Channel / partner relationship management
2
Case management
8
Call center management
Not Rated
Help desk management
3
Lead management
7
Email marketing
1
Task management
1
Billing and invoicing management
7
Reporting
3
Forecasting
8
Pipeline visualization
8
Customizable reports
8
Custom fields
6
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
6
Role-based user permissions
9
Single sign-on capability
10
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
3
Compensation management
Not Rated
Mobile access
8