Coremetrics / IBM Digital Analytics (discontinued) vs. Nagios XI

IBM analytics has continued to improve upon the days of being the original core metrics. After using the updated version for quite some time, it has been great at providing the needed analytics to measure ROI and goal performance for our quarterly KPI's. It has resulted in a great increase in web engagements although we are a midsize company, smaller outfits may not need such an expensive option.

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If anyone looking for the monitoring system for the infrastructure this is the go-to tool which monitors all infrastructure related components from server health to Networking and update us with mails and can be easily integrated with multiple other tools as needed for example PagerDuty , Also this suits good both on premises and cloud environments as well. If we are managing complex environment this tool for monitoring is best one.

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• IBM CXA comprises an acquisition called Tealeaf. This tool has deep heritage and this is evident in its present-day capabilities.
• The Universal Behaviour Exchange or UBX puts the concept of personalisation at the forefront. The ability to combine physical (analog) and digital transactions to create the complete picture of a customer journey, is a stand out benefit.
• The solution does not have to involve the purchase of software. IBM CXA can be sold as a service bundled with analytics as a service. This not only lowers the cost of ownership, it gets around one of the principal issues. Strong staff with design and analytical capability to drive the solution and deliver tangible benefits.
• The seamless integration of Watson AI services to help with the heavy lifiting. Watson reinforces the analytical focus this solution has and can learn to recognise situations specific to a company.

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• Network monitoring.
• Database monitoring.
• Windows Server monitoring.
• Cluster Service monitoring.

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• The user interface is in Flash, which can be very frustrating and slow at times. Apparently, this is to be transitioned in a future release.
• Can only segment the last 93 days of data. Any historical segmentation beyond the 93 days must be run in Explore (which is credit based, and has its own limitations with the number of credits per month, based on the initial contract with IBM).
• Reports can only display 93 days of data at a given time for custom date ranges. There are pre-programmed date ranges setup with IBM during implementation (last week, last month, last quarter etc.), but are not flexible enough to answer more specific questions.
• Certain reports cannot have segments applied, making answering some simple questions a bit more tricky. For example, I can create a segment around mobile devices and apply it to the marketing channels report, but I can't create a marketing channel segment and apply it to the mobile reports.
• Built in API calls allows for nice report design and automation.

• Robust, but visually old interface. Requires a lot of work to become presentable.
• Small selection of dashlets to construct new views.
• No MS Azure monitoring ability, nothing for “as service,” very limited Amazon cloud monitoring abilities.
• Questionable price politics (could make it a lot less for developing markets to actually increase use of the product and R&D budgets).
• No report designers nor the ability to create new reports. No changes in this area for years.
• Overall lack of new developments, making this product more and more outdated.

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IBM Digital Analytics is a great solution for our clients and I believe they offer the best solution for the retail space. We have access to IBM support via email or live chat and they can answer many of the reporting questions that come up. IBM is receptive to our feedback of the product so I am confident they will continue making improvements

This tool has been has been of great use and learning , offering exceptional ease of use, scalability, and detailed reporting. It has a lot of customization options and proactive monitoring which have significantly improved our infrastructure management.It's UI & functions are good. Also has built in templates for various end points.It also provides graphical reports. With a Dashboard you can monitor easily

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Very easy to implement and use.

We
are using Nagios XI in our organization primarily for monitoring all our
application servers and databases, this is helping us in addressing all the
infrastructure issues in advance by alerting us when it any server hits the
threshold as per the initial parameter setup also it has free tier which helps for small scale applications monitoring to save some expenses.

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Never had any issues

Never seen any such outages with Nagios XI till day it was available all the time working as expected

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As reports are templated, the system is pretty quick. Sometimes you have to wait a bit for a report to render. Or you might have to re-load the page. But there is no real issue here and the system is on par with other similar systems.

Performance wise it does its best job we monitor more than 500 Servers and we use this tool for Analysis also so never felt any lag

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Overall, the level of support is very good and I would say it is a strong asset of the solution. However, you can sometimes feel that there is a difference of level among the support team.

Nagios XI support has plans to offer the following features:

• Access to knowledgeable IT professionals – including support staff and developers.
• Access to customer-only tutorials, documentation, and content in the Nagios Library.
• Access to customer-only boards on our support forum for expedited assistance.
• Access to customer-only email support for fast, confidential assistance.
• Discounts on future license purchases.

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Online training is really great. One of the best assets that they have. Lots of great videos, pop quizzes at the end of each module. Fantastic. Other tools have similar features, but not as good.

See previous comment: reading and understanding the encyclopedic implementation guide is a must.

I have been participated in the few implementations, and I would say its bit complex when its come to initial setup once its set post that its easy to manage

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Much of the work we did in IBM Digital Analytics could have been answered through Google Analytics, a much simpler, agile and FREE solution set. Not mention, given the vast number of Google Analytics USERS, free and actionable support is simply a click away ... this compared to IBM Digital Analytics fractured and often absent support service.

Cost efficiency is the main reason which we opted [for] Nagios as we were previously using IDERA tool with comprehensive database monitoring solutions, but the slow performance we are getting while monitoring the instance of the database.

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This solution can support large amount of data and transaction. The way that user management features are built, it shows it is meant for large organizations.

We have installed Nagios XI for our monitoring system and with this we are managing around 600 servers in total and not seen any major issues with its scalability we can scale it as much as we require and also installed on various applications servers and working as expected

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• We spend too much time trying to work around bugs on the new UI.
• We spend too much time trying to figure out how to make certain segments work because support and the knowledge center are lackluster.
• Our sales rep is very unresponsive and leaves us searching for a lot of answers on our own, including what other products we may benefit from that IBM offers.

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• Very good ROI.
• Good results as capacity mgmt tool.
• Good results as application monitoring tool.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info