Coremetrics / IBM Digital Analytics (discontinued) vs. Oracle Java SE Subscription

IBM analytics has continued to improve upon the days of being the original core metrics. After using the updated version for quite some time, it has been great at providing the needed analytics to measure ROI and goal performance for our quarterly KPI's. It has resulted in a great increase in web engagements although we are a midsize company, smaller outfits may not need such an expensive option.

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The Oracle Java SE Subscription is a useful service that can support larger organizations that need to implement quick feature development and need to do so with maximum support with minimal fuss. Performance can vary due to the nature of Javas JVM having to boot upon every start and there can be some compatibility issues with a few third-party systems. Smaller organizations would be better off utilizing Java SDK or OpenJDK as these are free but don't have the benefit of direct support from Oracle. If a larger organization has a long history of using Java and has legacy systems running on older versions of Java, then the extra support needed will more than justify the cost If you are heavily invested in Java and need to support applications running on older versions such as Java 8, or you want to use OracleJDK, then you would want to consider getting the subscription for its support and patches.

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• IBM CXA comprises an acquisition called Tealeaf. This tool has deep heritage and this is evident in its present-day capabilities.
• The Universal Behaviour Exchange or UBX puts the concept of personalisation at the forefront. The ability to combine physical (analog) and digital transactions to create the complete picture of a customer journey, is a stand out benefit.
• The solution does not have to involve the purchase of software. IBM CXA can be sold as a service bundled with analytics as a service. This not only lowers the cost of ownership, it gets around one of the principal issues. Strong staff with design and analytical capability to drive the solution and deliver tangible benefits.
• The seamless integration of Watson AI services to help with the heavy lifiting. Watson reinforces the analytical focus this solution has and can learn to recognise situations specific to a company.

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Independently Invited by TrustRadius

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• Collect in an inventory all versions of Java that have been used in different applications.
• Determine the status of old versions of Java and update or apply essential security patches.
• Oracle Support is the best to be able to solve problems in an agile and safe way.
• Fast update cycles to make new features available.

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Invited by TrustRadius (TR) on Vendor's Behalf

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• The user interface is in Flash, which can be very frustrating and slow at times. Apparently, this is to be transitioned in a future release.
• Can only segment the last 93 days of data. Any historical segmentation beyond the 93 days must be run in Explore (which is credit based, and has its own limitations with the number of credits per month, based on the initial contract with IBM).
• Reports can only display 93 days of data at a given time for custom date ranges. There are pre-programmed date ranges setup with IBM during implementation (last week, last month, last quarter etc.), but are not flexible enough to answer more specific questions.
• Certain reports cannot have segments applied, making answering some simple questions a bit more tricky. For example, I can create a segment around mobile devices and apply it to the marketing channels report, but I can't create a marketing channel segment and apply it to the mobile reports.
• Built in API calls allows for nice report design and automation.

• AMC Usage details hard to Decipher and Categorize
• AMC JRE Upgrades have very limited Scheduling of Deployments, should be more like SCCM. Where you know exactly when deployments are going out. Not just when the Agent decides to check in.
• Cost is WAY too high

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IBM Digital Analytics is a great solution for our clients and I believe they offer the best solution for the retail space. We have access to IBM support via email or live chat and they can answer many of the reporting questions that come up. IBM is receptive to our feedback of the product so I am confident they will continue making improvements

It provides an affordable way to protect your investment.

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Very easy to implement and use.

Never had any issues

As reports are templated, the system is pretty quick. Sometimes you have to wait a bit for a report to render. Or you might have to re-load the page. But there is no real issue here and the system is on par with other similar systems.

Overall, the level of support is very good and I would say it is a strong asset of the solution. However, you can sometimes feel that there is a difference of level among the support team.

As I mentioned before, quality of support from Oracle Java SE Subscription is extraordinary. The speed of resolution and the expertise of the staff is really appreciated. We raised a high priority support incident which blocked our process [and] Oracle Java SE support did a quick analysis and provided a solution which took less time than we expected. They also help us in installing patches and updates whenever required.

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Online training is really great. One of the best assets that they have. Lots of great videos, pop quizzes at the end of each module. Fantastic. Other tools have similar features, but not as good.

See previous comment: reading and understanding the encyclopedic implementation guide is a must.

Much of the work we did in IBM Digital Analytics could have been answered through Google Analytics, a much simpler, agile and FREE solution set. Not mention, given the vast number of Google Analytics USERS, free and actionable support is simply a click away ... this compared to IBM Digital Analytics fractured and often absent support service.

It is more suitable and effective to opt for Oracle Java SE Subscription to receive enhanced support for your Java SE Applications. The support team is highly qualified and technically sound to manage your Java SE Applications properly. Also they are available 24*7 to make sure applications are up-to-date.

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Invited by TrustRadius (TR) on Vendor's Behalf

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This solution can support large amount of data and transaction. The way that user management features are built, it shows it is meant for large organizations.

• We spend too much time trying to work around bugs on the new UI.
• We spend too much time trying to figure out how to make certain segments work because support and the knowledge center are lackluster.
• Our sales rep is very unresponsive and leaves us searching for a lot of answers on our own, including what other products we may benefit from that IBM offers.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Code portability allowed us to run the same code on all platforms
• Security is always a key issue especially in the world of increasing cybersecurity laws. It only makes sense to invest in a secure development environment
• Developers appreciate rich community support for java se platform

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info