Coremetrics / IBM Digital Analytics (discontinued) vs. Portainer

IBM analytics has continued to improve upon the days of being the original core metrics. After using the updated version for quite some time, it has been great at providing the needed analytics to measure ROI and goal performance for our quarterly KPI's. It has resulted in a great increase in web engagements although we are a midsize company, smaller outfits may not need such an expensive option.

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Many developers, especially lesser experienced developers, don't have a really good background in setting up containers from the command line. Portainer is invaluable to them. Giving a UI to them gives them much more confidence and allows them to learn properties and capabilities of containers under far less stress. On the flip side of this, giving then a UI on a production system can lead to chaos...never give junior developers access to production servers.

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Independently Invited by TrustRadius

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• IBM CXA comprises an acquisition called Tealeaf. This tool has deep heritage and this is evident in its present-day capabilities.
• The Universal Behaviour Exchange or UBX puts the concept of personalisation at the forefront. The ability to combine physical (analog) and digital transactions to create the complete picture of a customer journey, is a stand out benefit.
• The solution does not have to involve the purchase of software. IBM CXA can be sold as a service bundled with analytics as a service. This not only lowers the cost of ownership, it gets around one of the principal issues. Strong staff with design and analytical capability to drive the solution and deliver tangible benefits.
• The seamless integration of Watson AI services to help with the heavy lifiting. Watson reinforces the analytical focus this solution has and can learn to recognise situations specific to a company.

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• Separating server maintenance with application development, providing a clear user interface for developers who don't want to worry about the underlying server.
• RBAC for container deployment linked to a SAML IDP, not something particularly easy in a native Docker instance but point and shoot in Portainer, allowing the use of Azure / Okta etc to provide user access.
• Image management with multiple repositories is super clear and reduces incidents

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• The user interface is in Flash, which can be very frustrating and slow at times. Apparently, this is to be transitioned in a future release.
• Can only segment the last 93 days of data. Any historical segmentation beyond the 93 days must be run in Explore (which is credit based, and has its own limitations with the number of credits per month, based on the initial contract with IBM).
• Reports can only display 93 days of data at a given time for custom date ranges. There are pre-programmed date ranges setup with IBM during implementation (last week, last month, last quarter etc.), but are not flexible enough to answer more specific questions.
• Certain reports cannot have segments applied, making answering some simple questions a bit more tricky. For example, I can create a segment around mobile devices and apply it to the marketing channels report, but I can't create a marketing channel segment and apply it to the mobile reports.
• Built in API calls allows for nice report design and automation.

• When setting up static IPs for a new container, having the used ones for a specific network at hand would be cool or something like a mini IPAM of some sort...
• Using the developertools to see "oh, it's a 40x or 500" when something doesn't seem to load because the ui just states "Didn't work" is kinda annoying. expandable toasts or something would be nice.

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IBM Digital Analytics is a great solution for our clients and I believe they offer the best solution for the retail space. We have access to IBM support via email or live chat and they can answer many of the reporting questions that come up. IBM is receptive to our feedback of the product so I am confident they will continue making improvements

It is an excellent tool.

Very easy to implement and use.

Accessibility for Non-Experts: even with some people having a bit longer on-boarding it is still very simple Quick setup is insanely useful, we can get it running in 10 seconds after installing docker Portainer has once again super clean UI and is very user friendly. Deployment/monitoring and management are super easy. I can tell just from a glance if something is out of date (watching at you Watchtower not doing your job for some reason)

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Never had any issues

As reports are templated, the system is pretty quick. Sometimes you have to wait a bit for a report to render. Or you might have to re-load the page. But there is no real issue here and the system is on par with other similar systems.

Overall, the level of support is very good and I would say it is a strong asset of the solution. However, you can sometimes feel that there is a difference of level among the support team.

One of their staff members jumped on a video call immediately with me and led me through the problem and solution during a quick session of screen sharing. In this day and age that is above and beyond, especially when it comes to software. It took approximately 5-10 minutes to diagnose and fix, including pleasantries!

Online training is really great. One of the best assets that they have. Lots of great videos, pop quizzes at the end of each module. Fantastic. Other tools have similar features, but not as good.

See previous comment: reading and understanding the encyclopedic implementation guide is a must.

It is really easy. Just follow the documentation.

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Much of the work we did in IBM Digital Analytics could have been answered through Google Analytics, a much simpler, agile and FREE solution set. Not mention, given the vast number of Google Analytics USERS, free and actionable support is simply a click away ... this compared to IBM Digital Analytics fractured and often absent support service.

Portainer takes the cup in terms of usability and features. It is also more useful for smaller deployments, whereas Kubernetes in our opinion and experience, could probably be more suited to certain other use cases. Portainer is also a fresh feel among all the preexisting container management solutions and brings positivity and a new breeze in the industry.

This solution can support large amount of data and transaction. The way that user management features are built, it shows it is meant for large organizations.

• We spend too much time trying to work around bugs on the new UI.
• We spend too much time trying to figure out how to make certain segments work because support and the knowledge center are lackluster.
• Our sales rep is very unresponsive and leaves us searching for a lot of answers on our own, including what other products we may benefit from that IBM offers.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Increased productivity: Portainer's user-friendly interface and streamlined container management can help increase the productivity of IT teams.
• Cost savings: By simplifying container management, Portainer can help reduce the time and resources required to manage container environments, potentially leading to cost savings.

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Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info