What users are saying about
33 Ratings
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Based on 33 reviews and ratings
NetSuite ERP
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Top Rated
647 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 647 reviews and ratings
Feature Set Ratings
- Deltek Costpoint ranks higher in 16 feature sets: Payroll Management, Customization, Security, General Ledger and Configurable Accounting, Inventory Management, Order Management, Subledger and Financial Process, Project Financial Management, Project Execution Management, Grants Management, Procurement, Risk Management, Logistics, Manufacturing, Supply Chain, Product Lifecycle Management
- NetSuite ERP ranks higher in 1 feature set: Reporting & Analytics
Payroll Management

9.8
Deltek Costpoint
98%

2.1
NetSuite ERP
21%
Deltek Costpoint ranks higher in 5/5 features
Deltek Costpoint ranks higher in 5/5 features
Pay calculation

10.0
100%
3 Ratings

1.8
18%
13 Ratings
Benefit plan administration

10.0
100%
3 Ratings

1.7
17%
10 Ratings
Direct deposit files

10.0
100%
4 Ratings

2.6
26%
9 Ratings
Salary revision and increment management

9.0
90%
4 Ratings

2.6
26%
8 Ratings
Reimbursement management

10.0
100%
4 Ratings

2.0
20%
10 Ratings
Customization

9.0
Deltek Costpoint
90%

7.6
NetSuite ERP
76%
Deltek Costpoint ranks higher in 2/2 features
Deltek Costpoint ranks higher in 2/2 features
API for custom integration

9.0
90%
3 Ratings

6.7
67%
63 Ratings
Plug-ins

9.0
90%
3 Ratings

5.9
59%
47 Ratings
Security

9.3
Deltek Costpoint
93%

6.7
NetSuite ERP
67%
Deltek Costpoint ranks higher in 2/2 features
Deltek Costpoint ranks higher in 2/2 features
Single sign-on capability

10.0
100%
6 Ratings

6.7
67%
61 Ratings
Role-based user permissions

8.6
86%
6 Ratings

6.7
67%
79 Ratings
Reporting & Analytics

2.4
Deltek Costpoint
24%

6.3
NetSuite ERP
63%
NetSuite ERP ranks higher in 3/3 features
NetSuite ERP ranks higher in 3/3 features
Dashboards

2.3
23%
5 Ratings

6.3
63%
71 Ratings
Standard reports

2.8
28%
8 Ratings

6.3
63%
70 Ratings
Custom reports

2.1
21%
9 Ratings

6.2
62%
70 Ratings
General Ledger and Configurable Accounting

9.2
Deltek Costpoint
92%

6.3
NetSuite ERP
63%
Deltek Costpoint ranks higher in 11/11 features
Deltek Costpoint ranks higher in 11/11 features
Accounts payable

10.0
100%
7 Ratings

6.2
62%
65 Ratings
Accounts receivable

10.0
100%
5 Ratings

6.2
62%
64 Ratings
Global Financial Support

10.0
100%
3 Ratings

6.0
60%
26 Ratings
Primary and Secondary Ledgers

10.0
100%
3 Ratings

6.6
66%
28 Ratings
Intercompany Accounting

10.0
100%
5 Ratings

5.3
53%
30 Ratings
Localizations

9.5
95%
5 Ratings

6.6
66%
22 Ratings
Journals and Reconciliations

8.0
80%
5 Ratings

6.9
69%
41 Ratings
Enterprise Accounting

7.5
75%
5 Ratings

6.5
65%
35 Ratings
Configurable Accounting

7.6
76%
6 Ratings

6.7
67%
35 Ratings
Centralized Rules Framework

9.0
90%
5 Ratings

6.6
66%
24 Ratings
Standardized Processes

9.5
95%
6 Ratings

5.8
58%
37 Ratings
Inventory Management

9.0
Deltek Costpoint
90%

5.9
NetSuite ERP
59%
Deltek Costpoint ranks higher in 4/4 features
Deltek Costpoint ranks higher in 4/4 features
Inventory tracking

10.0
100%
2 Ratings

6.2
62%
47 Ratings
Automatic reordering

7.0
70%
2 Ratings

5.5
55%
28 Ratings
Location management

9.0
90%
2 Ratings

6.1
61%
35 Ratings
Manufacturing module

10.0
100%
2 Ratings

5.7
57%
27 Ratings
Order Management

9.6
Deltek Costpoint
96%

5.5
NetSuite ERP
55%
Deltek Costpoint ranks higher in 7/7 features
Deltek Costpoint ranks higher in 7/7 features
Pricing

10.0
100%
3 Ratings

5.4
54%
53 Ratings
Order entry

10.0
100%
3 Ratings

5.5
55%
54 Ratings
Credit card processing

7.5
75%
2 Ratings

4.6
46%
37 Ratings
Cost of goods sold

10.0
100%
3 Ratings

6.2
62%
48 Ratings
Order Orchestration

10.0
100%
3 Ratings

5.7
57%
21 Ratings
End-to-end order visibility

10.0
100%
3 Ratings

5.9
59%
27 Ratings
Order exception Resolution

10.0
100%
3 Ratings

5.2
52%
21 Ratings
Subledger and Financial Process

9.0
Deltek Costpoint
90%

5.6
NetSuite ERP
56%
Deltek Costpoint ranks higher in 14/14 features
Deltek Costpoint ranks higher in 14/14 features
Automated Invoice Processing

10.0
100%
5 Ratings

4.9
49%
35 Ratings
Shared Services Payments

8.0
80%
4 Ratings

5.7
57%
17 Ratings
Billings Management

8.0
80%
5 Ratings

5.6
56%
30 Ratings
Customer Receipt Applications

7.0
70%
6 Ratings

5.9
59%
29 Ratings
Customer Collections

9.0
90%
4 Ratings

5.6
56%
26 Ratings
Revenue Recognition

10.0
100%
5 Ratings

5.8
58%
35 Ratings
Cash Management

10.0
100%
5 Ratings

6.0
60%
27 Ratings
Asset Management

7.0
70%
5 Ratings

5.3
53%
26 Ratings
Travel & Expense Management

9.0
90%
5 Ratings

5.1
51%
31 Ratings
Budgetary Control & Encumbrance Accounting

9.0
90%
5 Ratings

6.0
60%
27 Ratings
Period Close

10.0
100%
5 Ratings

6.2
62%
35 Ratings
Transactions Tax

10.0
100%
4 Ratings

5.9
59%
28 Ratings
Subledger Reconciliations

10.0
100%
3 Ratings

6.1
61%
24 Ratings
3rd Party Accounting Systems

8.6
86%
4 Ratings

3.9
39%
14 Ratings
Project Financial Management

10.0
Deltek Costpoint
100%

5.3
NetSuite ERP
53%
Deltek Costpoint ranks higher in 12/12 features
Deltek Costpoint ranks higher in 12/12 features
Budgeting and Forecasting

10.0
100%
4 Ratings

6.0
60%
26 Ratings
Project Costing

10.0
100%
4 Ratings

5.7
57%
23 Ratings
Cost Capture

10.0
100%
3 Ratings

5.3
53%
22 Ratings
Capital Project Management

10.0
100%
2 Ratings

5.9
59%
14 Ratings
Customer Invoicing

10.0
100%
3 Ratings

4.4
44%
25 Ratings
Customer Contract Compliance

10.0
100%
2 Ratings

4.8
48%
13 Ratings
Project Revenue Recognition

10.0
100%
4 Ratings

4.4
44%
22 Ratings
Project Financial Performance Analysis

10.0
100%
4 Ratings

5.2
52%
23 Ratings
Project Financials Dashboard

10.0
100%
2 Ratings

5.6
56%
24 Ratings
Real-time Financial Reporting

10.0
100%
2 Ratings

6.5
65%
26 Ratings
Embedded Business Intelligence

10.0
100%
2 Ratings

4.5
45%
13 Ratings
Project Planning Collaboration

10.0
100%
3 Ratings

5.1
51%
14 Ratings
Project Execution Management

10.0
Deltek Costpoint
100%

5.1
NetSuite ERP
51%
Deltek Costpoint ranks higher in 15/15 features
Deltek Costpoint ranks higher in 15/15 features
Project Planning and Scheduling

10.0
100%
2 Ratings

4.8
48%
14 Ratings
Project Manager Dashboard

10.0
100%
2 Ratings

5.2
52%
14 Ratings
Resource Manager Dashboard

10.0
100%
2 Ratings

5.3
53%
12 Ratings
Task Insight for Project Managers

10.0
100%
3 Ratings

5.1
51%
11 Ratings
Project Manager Mobile Functionality

10.0
100%
2 Ratings

4.8
48%
10 Ratings
Team Member Task Collaboration

10.0
100%
2 Ratings

4.8
48%
12 Ratings
Team Member Mobile Functionality

10.0
100%
2 Ratings

4.8
48%
11 Ratings
Project Candidate Search

10.0
100%
2 Ratings

4.9
49%
8 Ratings
Project Candidate Comparison and Analysis

10.0
100%
2 Ratings

5.3
53%
8 Ratings
Defineable Resource Pools

10.0
100%
2 Ratings

5.6
56%
8 Ratings
Defineable Resource Pools

10.0
100%
2 Ratings

5.4
54%
8 Ratings
Talent Profiles

10.0
100%
2 Ratings

4.9
49%
8 Ratings
Real-Time Project Reporting

10.0
100%
2 Ratings

6.1
61%
13 Ratings
Absence Management

10.0
100%
2 Ratings

4.8
48%
9 Ratings
Product Lifecycle Management

10.0
100%
2 Ratings

5.1
51%
9 Ratings
Grants Management

10.0
Deltek Costpoint
100%

4.3
NetSuite ERP
43%
Deltek Costpoint ranks higher in 4/4 features
Deltek Costpoint ranks higher in 4/4 features
Award Lifecycle Management

10.0
100%
4 Ratings

4.6
46%
7 Ratings
Spending Control

10.0
100%
3 Ratings

3.8
38%
9 Ratings
Indirect Cost Management

10.0
100%
4 Ratings

4.3
43%
9 Ratings
Billing

10.0
100%
4 Ratings

4.6
46%
12 Ratings
Procurement

8.9
Deltek Costpoint
89%

4.6
NetSuite ERP
46%
Deltek Costpoint ranks higher in 19/19 features
Deltek Costpoint ranks higher in 19/19 features
Sourcing Team Collaboration

8.0
80%
2 Ratings

4.2
42%
12 Ratings
Sourcing Analysis

8.0
80%
2 Ratings

4.4
44%
12 Ratings
Bids Analyzed and Compared

8.0
80%
2 Ratings

4.6
46%
8 Ratings
Catalog Shopping E-Commerce for Employees

8.0
80%
2 Ratings

4.2
42%
7 Ratings
Contract Authoring

8.0
80%
2 Ratings

3.8
38%
10 Ratings
Contract Compliance Management

8.0
80%
2 Ratings

3.9
39%
10 Ratings
Contract History

9.0
90%
3 Ratings

4.0
40%
10 Ratings
Contract Renewal Automation

7.0
70%
2 Ratings

5.0
50%
8 Ratings
Contract Repository

8.0
80%
2 Ratings

4.9
49%
8 Ratings
Contract Standardization and Enforcement

8.0
80%
2 Ratings

4.7
47%
8 Ratings
Electronic Signatures

10.0
100%
2 Ratings

5.4
54%
10 Ratings
Invoice Automated Matching

10.0
100%
2 Ratings

5.2
52%
11 Ratings
Purchasing Risk and Compliance Management

10.0
100%
2 Ratings

5.4
54%
10 Ratings
Requisitions-to-Purchase Orders Integrated

10.0
100%
2 Ratings

5.3
53%
13 Ratings
Spend Compliance Management

10.0
100%
2 Ratings

4.7
47%
12 Ratings
Supplier Assessment

10.0
100%
2 Ratings

4.9
49%
9 Ratings
Supplier Communication and Collaboration

10.0
100%
2 Ratings

4.0
40%
11 Ratings
Supplier Management

10.0
100%
2 Ratings

4.9
49%
12 Ratings
Supplier Portal

10.0
100%
2 Ratings

4.8
48%
8 Ratings
Risk Management

7.0
Deltek Costpoint
70%

4.6
NetSuite ERP
46%
Deltek Costpoint ranks higher in 9/9 features
Deltek Costpoint ranks higher in 9/9 features
Risk Repository

8.1
81%
2 Ratings

4.6
46%
8 Ratings
Control Management

7.1
71%
2 Ratings

3.9
39%
11 Ratings
Control Mapping

8.1
81%
2 Ratings

4.0
40%
9 Ratings
Control Efficiency Assessments

7.0
70%
1 Rating

4.7
47%
7 Ratings
Automated Control Assessments

5.0
50%
1 Rating

4.7
47%
7 Ratings
Assessment Capture

8.0
80%
1 Rating

4.9
49%
7 Ratings
Issue Detection

6.0
60%
1 Rating

4.7
47%
8 Ratings
Automatic Notification

8.0
80%
1 Rating

4.8
48%
9 Ratings
Remediation and Certification

6.0
60%
1 Rating

4.8
48%
8 Ratings
Logistics

7.9
Deltek Costpoint
79%

3.5
NetSuite ERP
35%
Deltek Costpoint ranks higher in 13/13 features
Deltek Costpoint ranks higher in 13/13 features
Transportation Planning and Optimization

8.0
80%
2 Ratings

3.6
36%
9 Ratings
Transportation Sourcing Management

6.5
65%
2 Ratings

3.7
37%
9 Ratings
Transportation Process Integration

8.5
85%
2 Ratings

3.8
38%
9 Ratings
Transportation Execution Management

9.0
90%
3 Ratings

3.8
38%
8 Ratings
Freight Payment Automation

7.0
70%
2 Ratings

3.7
37%
9 Ratings
Trade Management

5.0
50%
1 Rating

3.6
36%
8 Ratings
Trade Regulatory Compliance Management

8.0
80%
1 Rating

3.8
38%
6 Ratings
Customs Entry Management

8.0
80%
3 Ratings

2.2
22%
8 Ratings
Customs Document Management

8.0
80%
3 Ratings

2.3
23%
8 Ratings
Customs Document Collaboration

9.0
90%
3 Ratings

2.3
23%
8 Ratings
Fulfillment Management

8.0
80%
3 Ratings

4.7
47%
13 Ratings
Inventory Visibility

10.0
100%
3 Ratings

4.9
49%
15 Ratings
Warehouse Workforce Management

8.0
80%
2 Ratings

3.4
34%
11 Ratings
Manufacturing

8.0
Deltek Costpoint
80%

4.9
NetSuite ERP
49%
Deltek Costpoint ranks higher in 9/9 features
Deltek Costpoint ranks higher in 9/9 features
Production Process Design

8.0
80%
3 Ratings

5.1
51%
12 Ratings
Supply Chain Business Flows

8.0
80%
2 Ratings

4.9
49%
13 Ratings
Production Management

8.0
80%
3 Ratings

5.1
51%
14 Ratings
Contracted Manufacturing Management

8.0
80%
3 Ratings

4.8
48%
12 Ratings
Configuration Management

8.0
80%
3 Ratings

4.8
48%
10 Ratings
Work Definition

8.0
80%
3 Ratings

5.0
50%
14 Ratings
Work Execution

8.0
80%
3 Ratings

4.6
46%
12 Ratings
Advanced Fulfillment

8.0
80%
3 Ratings

5.0
50%
11 Ratings
Manufacturing Costs

8.0
80%
2 Ratings

4.7
47%
14 Ratings
Supply Chain

8.0
Deltek Costpoint
80%

5.0
NetSuite ERP
50%
Deltek Costpoint ranks higher in 4/4 features
Deltek Costpoint ranks higher in 4/4 features
Forecasting

8.0
80%
3 Ratings

4.8
48%
17 Ratings
Inventory Planning

8.0
80%
3 Ratings

4.8
48%
18 Ratings
Multi-tier Supply Chain Planning

8.0
80%
3 Ratings

5.3
53%
12 Ratings
Performance Monitoring

8.0
80%
3 Ratings

5.1
51%
14 Ratings
Product Lifecycle Management

7.9
Deltek Costpoint
79%

4.3
NetSuite ERP
43%
Deltek Costpoint ranks higher in 7/7 features
Deltek Costpoint ranks higher in 7/7 features
Ideation Management

7.0
70%
2 Ratings

4.6
46%
9 Ratings
Requirements Management

6.5
65%
2 Ratings

4.4
44%
8 Ratings
Proposal Management

7.0
70%
3 Ratings

3.6
36%
10 Ratings
Innovation Portfolio Management

7.5
75%
2 Ratings

4.3
43%
9 Ratings
Product Master Data Management

8.0
80%
3 Ratings

4.6
46%
9 Ratings
Vendor Portal

10.0
100%
3 Ratings

4.4
44%
11 Ratings
Project Portfolio Management

9.0
90%
3 Ratings

4.2
42%
8 Ratings
Attribute Ratings
- NetSuite ERP is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend

2.1
Deltek Costpoint
21%
10 Ratings

7.0
NetSuite ERP
70%
128 Ratings
Likelihood to Renew

Deltek Costpoint
N/A
0 Ratings

8.0
NetSuite ERP
80%
33 Ratings
Usability

1.0
Deltek Costpoint
10%
2 Ratings

7.5
NetSuite ERP
75%
16 Ratings
Availability

Deltek Costpoint
N/A
0 Ratings

9.4
NetSuite ERP
94%
26 Ratings
Performance

Deltek Costpoint
N/A
0 Ratings

7.7
NetSuite ERP
77%
24 Ratings
Support Rating

2.0
Deltek Costpoint
20%
1 Rating

6.6
NetSuite ERP
66%
31 Ratings
In-Person Training

Deltek Costpoint
N/A
0 Ratings

7.3
NetSuite ERP
73%
2 Ratings
Online Training

Deltek Costpoint
N/A
0 Ratings

7.8
NetSuite ERP
78%
9 Ratings
Implementation Rating

Deltek Costpoint
N/A
0 Ratings

6.8
NetSuite ERP
68%
27 Ratings
Product Scalability

Deltek Costpoint
N/A
0 Ratings

8.4
NetSuite ERP
84%
5 Ratings
Likelihood to Recommend
Deltek Costpoint
Deltek Costpoint is the most frustrating and clunkiest software I've ever used, and I've been using software for 30 years. The interface appears to have been developed before the internet and HTML and does not appear to use any modern widgets made for HTML. Every button click or menu selection requires a pause while something else loads. Our employees waste much time trying to figure out (what should be) simple tasks, and I've spoken with nobody in our company that likes the software. We've had trainings on Costpoint, but people still have issues constantly.
Instrumentation Engineer
RESPECCivil Engineering, 201-500 employees
NetSuite ERP
NetSuite helps us a lot in managing the expenses we have in our organization. For example, if we do not have the purchase requisition / purchase order in the system, we wont be able to track our expenses. So it really helps us a lot in this scenario. Can't say anything less appropriate for NetSuite aside from being slow when entering or saving the task we have in NetSuite. All in all we love to use it for monitoring expenses.

Verified User
Employee in Marketing
Financial Services Company, 501-1000 employeesPros
Deltek Costpoint
- I love how you can cut a check and it opens a PDF version so it can be saved for retention at a later date if needed.
- I love how you can research vendor history different ways. It allows you to input a range or just enter one at a time.
- I also love that there are tons of reports that can be run to help with any projects.
Accounting Specialist IV
VT GroupDefense & Space, 501-1000 employees
NetSuite ERP
- Integration. From Accounting to ERP to CRM, I don't imagine there is much NetSuite can't handle. For a small to medium sized business, and ever for many large organizations, I believe it is entirely possible to put all of the corporate system 'eggs' into one basket - that is on the NetSuite platform.
- Architecture. The back-end database and inner workings of the NetSuite platform, I would describe as 'different.' Not necessarily better and definitely not worse. However, working in the data is different and maybe not as traditional as when working with a traditional relational database. Because of this, it does take a little bit of getting used to. However, once you are 'used to' it - the ease and simplicity of the back end is a beautiful thing and makes extracting and working with data, again once you cross the learning curve, something to be desired. Took me a few months to get the hang of things, but now, I couldn't imagine a more productive system.
- Performance. While not lighting fast compared to some on-premise tools, the performance of the NetSuite platform is better that adequate and is quite useable on a day-to-day basis.
- Consultants. We have had great success working with implementation specialists and consultants directly at Oracle. They are highly knowledgeable and easy to work with. I would highly recommend the native teams for implementation success.
IT Manager
Remington Global, Inc.Wholesale, 1-10 employees
Cons
Deltek Costpoint
- Customer Care - this is probably the one area that needs the most work.
- Quality Control Testing - if this area had a higher level of detail prior to releasing updates, it might mitigate the number of patches required for customers.
- Cloud Based Product doesn't work for every customer. Get multiple references before considering moving to the cloud offering.
AA Info Systems Manager
NCTCOGGovernment Administration, 201-500 employees
NetSuite ERP
- NetSuite does have great customization capabilities, however, this can also make it difficult to track and maintain custom workflows and scripts as business needs change, especially with different subsidiaries having different process requirements. Essentially, the more you customize the system, the more you need to maintain documentation for reference.
- NetSuite has a fantastic reporting tool called a "Saved Search." For financial and other similar reports, you must use the NetSuite "Report" feature. This reporting feature is not as flexible as the Saved Search and I have found that certain reports cannot be customized as required using the "Report" feature.
- The Project Management module still has some work to go before it is flexible enough for companies to use NetSuite for their own customized processes. The module is fairly inflexible, and at a previous company we had around 10-15 enhancement requests alone relating to this module.
NetSuite Systems Analyst
AvalaraComputer Software, 1001-5000 employees
Pricing Details
Deltek Costpoint
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Deltek Costpoint Editions & Modules
—
Additional Pricing Details
—NetSuite ERP
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$99 per user per month
NetSuite ERP Editions & Modules
Edition
Base License | $9991 |
---|---|
Access Cost | $992 |
- per month
- per user per month
Additional Pricing Details
—Likelihood to Renew
Deltek Costpoint
No score
No answers yet
No answers on this topic
NetSuite ERP
NetSuite ERP 8.0
Based on 33 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Creative Director
GPS Insight[object Object], 51-200 employees
Usability
Deltek Costpoint
Deltek Costpoint 1.0
Based on 2 answers
It is the most unintuitive system I have ever used. No one understands it right off the bat and the documentation doesn't help much.

Verified User
Team Lead in Information Technology
Computer Software Company, 501-1000 employeesNetSuite ERP
NetSuite ERP 7.5
Based on 16 answers
I give Netsuite [CRM] a value of 8 because it's very user friendly IF the user is properly trained and is dedicated to using the system as the administrator and company has intended. There are few items such as overall navigation that could be better but really that's splitting hairs as with any CRM, nothing's perfect.

Verified User
Director in Sales
Industrial Automation Company, 51-200 employeesReliability and Availability
Deltek Costpoint
No score
No answers yet
No answers on this topic
NetSuite ERP
NetSuite ERP 9.4
Based on 26 answers
It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime

Verified User
Vice-President in Finance and Accounting
Computer Software Company, 201-500 employeesPerformance
Deltek Costpoint
No score
No answers yet
No answers on this topic
NetSuite ERP
NetSuite ERP 7.7
Based on 24 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Controller
GlobalVetLINKComputer Software, 11-50 employees
Support Rating
Deltek Costpoint
Deltek Costpoint 2.0
Based on 1 answer
The software is so huge and clunky that I wouldn't know how to ask for support. Here is my example of support needed: "Hello, I'm filling out my timesheet like I have been doing every day for years, and suddenly this error message came up that says "Error: 6HX7: PLC not available". I just made that up as an example of the cryptic error messages, but what is that telling me?
Instrumentation Engineer
RESPECCivil Engineering, 201-500 employees
NetSuite ERP
NetSuite ERP 6.6
Based on 31 answers
The high technical support is closer to a 9: they are very responsive and provide great examples for you to be able to replicate and resolve any scripting issue. The general support is about an 8: they address the issues relatively quickly and provide appropriate feedback although too often quoting NetSuite Support documents instead of providing relevant examples. For product enhancement issues it's a 5: very little feedback on when or whether they will happen.
Director/NetSuite Administrator
Q Research Solutions51-200 employees
In-Person Training
Deltek Costpoint
No score
No answers yet
No answers on this topic
NetSuite ERP
NetSuite ERP 7.3
Based on 2 answers
I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot

Verified User
Manager in Finance and Accounting
Computer Software Company, 201-500 employeesOnline Training
Deltek Costpoint
No score
No answers yet
No answers on this topic
NetSuite ERP
NetSuite ERP 7.8
Based on 9 answers
Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.

Verified User
Professional in Information Technology
Computer Software Company, 501-1000 employeesImplementation Rating
Deltek Costpoint
No score
No answers yet
No answers on this topic
NetSuite ERP
NetSuite ERP 6.8
Based on 27 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.
Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Corporate Controller, Director of Sales
Solar WindsInformation Technology and Services, 501-1000 employees
Alternatives Considered
Deltek Costpoint
- Deltek Costpoint was able to provide a few more dimensions than ADP and is better prepared for larger international integration.
- DATABASICS can meet our dimension needs and provide the same services as Deltek Costpoint at a much lower cost.

Verified User
Professional in Finance and Accounting
Hospital & Health Care Company, 51-200 employeesNetSuite ERP
I have used simple accounting systems like QuickBooks, and I have used huge outdated systems like SAP. NetSuite is far superior to both of them. I wouldn't say its better than QuickBooks but maybe just for a different audience. QuickBooks is really for small companies. SAP, however, at least the implementation I used, was barely usable and effectively hid the data we needed from us because it was nearly impossible to pull from the system even with dedicated staff to help.
Investments and Treasury Manager
TASC (Total Administrative Services Corporation)Financial Services, 1001-5000 employees
Scalability
Deltek Costpoint
No score
No answers yet
No answers on this topic
NetSuite ERP
NetSuite ERP 8.4
Based on 5 answers
We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
CEO
Spectrio, LLCMarketing and Advertising, 51-200 employees
Return on Investment
Deltek Costpoint
- Costpoint has made it possible for our business to get our invoices paid quickly and on time
- Costpoint has made it possible for our business to get a ISO audits cleared every year
- Costpoint has made it possible for our business to always setup projects in a standardized manner that either meets or goes beyond the industry standards.

Verified User
Manager in Finance and Accounting
Information Technology and Services Company, 1001-5000 employeesNetSuite ERP
- Stress levels WAY down since dumping our previous Billing system and installing SuiteBilling. The ease of navigating, viewing data in sensible places, reporting and having more data in one place has made many of my users use words like "amazing" and "what a relief." Don't underestimate worker stress and enjoyment of their tool.
- Fewer vendors and products to manage and to integrate. I oversee 10+ financially-related applications and their vendors. Dealing with the nuances of the contracts, the products and the people with whom I must deal (sales, support, product management) adds a lot of time and complexity. It also reduces the challenge of my SOX-related efforts.
- Auditors and those of us supporting SOX-related efforts LOVE NetSuite, especially compared to other systems. The controls and auditing available are indispensable, whether it's to keep us accountable to ourselves or to the auditors.
Senior Netsuite Architect / Developer
Q2ebankingFinancial Services, 501-1000 employees