What users are saying about
Top Rated
45 Ratings
Top Rated
45 Ratings
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Score 7.4 out of 100
4 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

Coupa

Our main goals were to drive value by focusing on adoption by all, increased visibility in spend, and compliance. Coupa is very easy to use and does not feel like an ERP. Our end users like the easy to use, intuitive interface. A side benefit that we have experienced is that we were able to get rid of a shadow system that our IT department was using to track spending. They are able to use Coupa to track committed and actual spend and reconcile it their budgets and forecasts.
JR Miller | TrustRadius Reviewer

DATABASICS Expense

Ability to sync with many other systems and flexible systems. I do not recommend for areas with a bad internet connection.
Mohammad Hourani, MBA, CMA, CIA, CertIFR | TrustRadius Reviewer

Pros

Coupa

  • Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
  • No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
  • Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
  • SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
  • Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.
Scott Coleman CPSM, CPSD, C.P.M | TrustRadius Reviewer

DATABASICS Expense

  • Mobile application.
  • Easy to attach supporting documents.
  • The approver can approve from a mobile phone.
Mohammad Hourani, MBA, CMA, CIA, CertIFR | TrustRadius Reviewer

Cons

Coupa

  • Implementation using a third-party consultant was a mistake. Maybe we had the wrong consultants assigned to us but make sure you understand who is doing the implementation. Implementation is costly but extremely important.
  • We often can have small issues with approval chains and they are hard to figure out. If there was more information on how to understand approval chains without reaching out to support, it would help.
Paul Wetterholm | TrustRadius Reviewer

DATABASICS Expense

  • Allow money returns from an advance to be reflected in the advance balance. If an employee settles an advance by returning cash, it does not reflect that in the system.
Mohammad Hourani, MBA, CMA, CIA, CertIFR | TrustRadius Reviewer

Support Rating

Coupa

No score
No answers yet
No answers on this topic

DATABASICS Expense

DATABASICS Expense 9.0
Based on 1 answer
Happy with customer support services and the improvements it added to our operations.
Mohammad Hourani, MBA, CMA, CIA, CertIFR | TrustRadius Reviewer

Alternatives Considered

Coupa

Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
Robyn Mankoski | TrustRadius Reviewer

DATABASICS Expense

It costs less. Flexible employees allow you to customize the system to fit your requirements.
Mohammad Hourani, MBA, CMA, CIA, CertIFR | TrustRadius Reviewer

Return on Investment

Coupa

  • The easy internal process to find. Given this is the same for all teams, I'd guess there is a positive impact from our Finance Team as they only have one tool they have to manage, pull reporting from, etc.
  • Frustrating process, as mentioned at times this can be a frustrating tool to use, which I think causes a lot of employees (who are not on the Finance Team) to direct undue frustration towards the Finance Team, creating avoidable tensions.
Rachel Friedlander-Holm | TrustRadius Reviewer

DATABASICS Expense

  • Flexibility allows us to speed up the process of reconciling advances.
  • Ability to approve reports by mobile phone allows to speed up the process of posting the expenses.
  • Scanning supporting documents becomes easy as you can use a mobile phone camera and attach it to your report.
Mohammad Hourani, MBA, CMA, CIA, CertIFR | TrustRadius Reviewer

Screenshots

Pricing Details

Coupa

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

DATABASICS Expense

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$4*

* per user

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