Coupa vs. EstimateOne

I am new to customer-supplier portals in my career. I use several different ones in my current role, including Ariba and Tipalti. To be honest, I don't really enjoy the user experience of any of them. I can see how larger companies may benefit from their services but for my current role submitting invoices on them and filling out vendor information requests seems somewhat clunky to me. When I'm in Coupa, the easiest, most non-clunky process for me is when I'm successfully connected with a customer who has successfully created their purchase order and I can easily upload my invoice to said PO. To me, emailing customer invoices directly to the customer from our invoicing system seems like the easier route of delivering an invoice. I suppose it is helpful and reassuring to know that an invoice has been successfully uploaded into a company's system rather than waiting to find out if your emailed invoice made it to the correct department for payment processing.

EstimateOne is well suited for subcontractors or builders alike to streamline the process of tendering on projects. It is a fantastic platform for anyone really, whether you are starting your business and need to build a client base or have an already established business and want to find more projects to tender on. It can be difficult at times to know where you stand after submitting a price, a strong follow up process or CRM is something you should consider before using the platform to keep track of key contacts and jobs you have priced.

• Coupa is easy to use, however, we had to teach our end users about procurement. They are not used to conducting an RFP, onboarding a supplier, or preparing a PO. This is the change management that our employees had to be prepared to understand. The Shelby Group helped us with the implementation.
• The hardest part was the integration between NetSuite and Coupa. We wanted to have a dynamic tight integration between the two solutions. If we adjusted the chart of accounts or added a new supplier we wanted it to be able to done in both systems and be available immediately in both systems. We used a partner called SuiteSkies to accomplish this dynamic integration.
• We’ve been able to manage the implementation and maintenance with a very lean IT group.

Incentivized

• Document access to projects on tender.
• Easy access to tenders and all commercial projects and their status.
• Good communication details with estimators.

• Support Team - A little slow in responding. I think the tool is so configurable that they struggle with figuring out what is causing certain issues that are being submitted on the portal.
• I'd love for the Sourcing Module to be able to support larger events. There seems to be a limit on the number of lines each event can support and as a growing retailer, our store count dictates we have room to grow and that each store is represented in the bid process.
• Would like to see the ability to issue multiple POs for a single item to multiple locations. The tool may do this but I know I can't and it may be due to how we interface with our ERP.

Incentivized

• 5 free passes for $10,000,000 opportunities as a further way for members to experience what they will receive in the next level up.
• Option to submit video testimonials.

EstimateOne is easy to use, the user interface is designed to be simple yet functional - many other platforms I have used are much more cumbersome to navigate and don't offer as much functionality. Everything has been thought out well with EstimateOne - it seems to have been designed by people who have worked in the industry.

Abby Tuong is an incredible employee who is EstimateOne. Her proactiveness, willingness to listen and help, and customer focus is second to none. With that level of support, it is no wonder EstimateOne has such rave reviews and is clearly the choice in the market.

Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.

Incentivized

I think EstimateOne may have a broader database (not sure); but certainly I feel it is very thorough in the searchability for suitable projects

• It has allowed for proper processing of expenses tied directly to the proper LOB and GL Codes
• Has taken the guesswork away and allowed for the proper budgets to be hit and reconciled
• Ease of use has led to mass adoption and more prompt processing of expenses

Incentivized

• We are hoping for a positive impact and positive ROI since Covid-19 has effectively stopped our personal engagement opportunities with builders and architects