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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Coupa

    Score7.3 out of 10
    N/ACoupa’s cloud-native Business Spend Management (BSM) platform provides end-to-end processes that helps drive collaboration across for every business leader from supply chain, procurement, finance, treasury, compliance, and IT and supply chain leaders to help their companies to get the visibility and control they need to spend smarter, mitigate risk, and improve resilience. A unified platform approach frees up IT from complex integrations to help leaders deliver on these goals.

    $549

    per year

    Thomson Reuters ONESOURCE

    Score6.8 out of 10
    N/AThomson Reuters ONESOURCE is a portfolio of tax and accounting technology for corporations designed to help users boost collaboration with departments and partners and ensure seamless tax compliance no matter where a company does business.N/A
    Pricing
    CoupaThomson Reuters ONESOURCE
    Editions & Modules
    Premium Support
    $499+
    per year
    Verified
    $549
    per year
    Advanced
    $4800
    per year
    Registered
    Free
    No answers on this topic
    Offerings
    Pricing Offerings
    CoupaThomson Reuters ONESOURCE
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    CoupaThomson Reuters ONESOURCE
    Considered Both Products
    Coupa Software
    No answer on this topic
    Thomson Reuters
    No answer on this topic
    Key User Insights
    Would buy again
    75%
    Would buy again
    6 Answers
    80%
    Would buy again
    4 Answers
    Delivers good value for the price
    83%
    Delivers good value for the price
    5 Answers
    80%
    Delivers good value for the price
    4 Answers
    Happy with the feature set
    75%
    Happy with the feature set
    6 Answers
    80%
    Happy with the feature set
    4 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    CoupaThomson Reuters ONESOURCE
    Type of tax
    Comparison of Type of tax features of Coupa and Thomson Reuters ONESOURCE
    Feature
    Coupa
    -
    Ratings
    Thomson Reuters ONESOURCE
    7.7
    2 Ratings
    1% above category average
    Sales and Use Taxes00 Ratings8.02 Ratings
    Cross-border Taxes00 Ratings8.01 Ratings
    VAT / GST Taxes00 Ratings8.01 Ratings
    Energy and Fuel Taxes00 Ratings7.01 Ratings
    Tax Reporting & Compliance
    Comparison of Tax Reporting & Compliance features of Coupa and Thomson Reuters ONESOURCE
    Feature
    Coupa
    -
    Ratings
    Thomson Reuters ONESOURCE
    7.8
    3 Ratings
    0% above category average
    Geolocation for Tax Assessment00 Ratings8.02 Ratings
    3rd-Party Software Integrations00 Ratings8.02 Ratings
    Tax Data Reporting00 Ratings9.03 Ratings
    Compliance Administration Management00 Ratings7.03 Ratings
    Tax Exemption Processing00 Ratings8.02 Ratings
    Tax Document Management00 Ratings8.02 Ratings
    Complex Tax Scenario Management00 Ratings7.02 Ratings
    Best Alternatives
    CoupaThomson Reuters ONESOURCE
    Small Businesses
    No answers on this topic
    Intuit Lacerte
    Score9.4 out of 10
    Medium-sized Companies
    Precoro
    Score9.5 out of 10
    Lappa
    Score8.8 out of 10
    Enterprises
    GEP Quantum Intelligence
    Score9.1 out of 10
    Vertex
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CoupaThomson Reuters ONESOURCE
    Likelihood to Recommend
    9.0
    (27 ratings)
    5.0
    (8 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    8.0
    (1 ratings)
    Usability
    7.8
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    6.5
    (2 ratings)
    5.9
    (2 ratings)
    In-Person Training
    3.0
    (1 ratings)
    -
    (0 ratings)
    Configurability
    5.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    CoupaThomson Reuters ONESOURCE
    Likelihood to Recommend
    Coupa Software
    Suitable: Simple indirect procurement. Low cost; short cycle implementation. Less Suitable: Complex procurement scenario requiring serious vendor collaboration. End-to-end integration. Direct Material Procurement, especially when planning, quality inspection, and other miscellaneous activities are involved, requires handling various special statuses and updates to meet industry- or country-specific requirements.
    Incentivized
    Read full review
    Thomson Reuters
    We use [Thomson Reuters ONESOURCE] to prepare federal and state income tax returns which allows us to complete the work assigned very quickly and allow senior members of the team to review the work before submitting in a very fluid state. While not in the tax or busy season, the program is not as used as much.
    Incentivized
    Read full review
    Pros
    Coupa Software
    • Coupa is easy to use, however, we had to teach our end users about procurement. They are not used to conducting an RFP, onboarding a supplier, or preparing a PO. This is the change management that our employees had to be prepared to understand. The Shelby Group helped us with the implementation.
    • The hardest part was the integration between NetSuite and Coupa. We wanted to have a dynamic tight integration between the two solutions. If we adjusted the chart of accounts or added a new supplier we wanted it to be able to done in both systems and be available immediately in both systems. We used a partner called SuiteSkies to accomplish this dynamic integration.
    • We’ve been able to manage the implementation and maintenance with a very lean IT group.
    Incentivized
    Read full review
    Thomson Reuters
    • ONESOURCE is excellent for providing a holistic suite of products that are specifically geared toward tax compliance.
    • ONESOURCE also does an excellent job of maintaining a fresh look and appearance to their products, but doesn't change the base functionality just to sell more or improve the look of the product.
    • ONESOURCE also does an excellent job of maintaining current tax information. In an ever changing tax world, this is the most important thing for a piece of tax software to provide.
    Incentivized
    Read full review
    Cons
    Coupa Software
    • Support Team - A little slow in responding. I think the tool is so configurable that they struggle with figuring out what is causing certain issues that are being submitted on the portal.
    • I'd love for the Sourcing Module to be able to support larger events. There seems to be a limit on the number of lines each event can support and as a growing retailer, our store count dictates we have room to grow and that each store is represented in the bid process.
    • Would like to see the ability to issue multiple POs for a single item to multiple locations. The tool may do this but I know I can't and it may be due to how we interface with our ERP.
    Incentivized
    Read full review
    Thomson Reuters
    • ONESOURCE absolutely needs to restore their TIN Matching feature. Not having a TIN Matching feature is huge and needs to be addressed immediately.
    • The software interface itself is outdated and clunky. It is way behind in terms of user-friendliness and convenience. Additionally, it is only compatible with Internet Explorer. ONESOURCE is literally the only reason I would ever access Internet Explorer which is notably slower and more prone to freezing than Google Chrome or Safari. A good portion of our business uses Macs which means they are SOL on accessing ONESOURCE.
    • The ability to look at multiple tax years for a single recipient would be huge. Currently, if a recipient asks us to pull three years of data, this means three different searches within each year's ONESOURCE instance. It's tedious and could be improved.
    Incentivized
    Read full review
    Likelihood to Renew
    Coupa Software
    I love using coupa but i'm not the decision maker in this regard.
    Incentivized
    Read full review
    Thomson Reuters
    To reiterate - a very useful tool for private company information, otherwise not forthcoming on the public domain. It is very crucial in Company analyses for various lenses, slices and dices of Company information. Also useful in industry analysis and in list building. Overall a great research and analytics tool.
    Read full review
    Usability
    Coupa Software
    -Could be easy or hard to use depending on corporate policies and compliance. At times, errors and cryptical message associated with them could drive users mad.
    Incentivized
    Read full review
    Thomson Reuters
    No answers on this topic
    Support Rating
    Coupa Software
    -Support is generally speaking OK (not great). The user community is quite active, and the response time is acceptable. I would certainly hope there's more user-generated content (like in SAP, Oracle, and Linux, etc.), but I suppose Coupa is still not large enough, and the incentives are not yet there.
    Incentivized
    Read full review
    Thomson Reuters
    The ONESOURCE support has improved significantly over the years. Support sends out emails with the answer provided which helps in the future when the same issue occurs. This reduces the amount of calls to ONESOURCE Support as you can better document the calls and rely on previous answers if the same issue occurs. ONESOURCE support has also implemented a callback feature that reduces the amount of time spent on hold.
    Incentivized
    Read full review
    In-Person Training
    Coupa Software
    The employee that trained me was not particularly interesting in teaching me but they were not a Coupa employee.
    Incentivized
    Read full review
    Thomson Reuters
    No answers on this topic
    Alternatives Considered
    Coupa Software
    Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
    Incentivized
    Read full review
    Thomson Reuters
    As I said it is an easy-to-use platform and saved us time and money. They have great customer service and have helped our company get new hires checked and in-service faster than our old company. By combining the two services in one place it has made it easier for the new hire and the HR staff to track results. I am a fan!
    Incentivized
    Read full review
    Return on Investment
    Coupa Software
    • It has allowed for proper processing of expenses tied directly to the proper LOB and GL Codes
    • Has taken the guesswork away and allowed for the proper budgets to be hit and reconciled
    • Ease of use has led to mass adoption and more prompt processing of expenses
    Incentivized
    Read full review
    Thomson Reuters
    • Leaves sales tax off invoices from time to time.
    • Reduces the amount of manual work needed to calculate sales tax and to update tax rates.
    Incentivized
    Read full review
    ScreenShots

    Coupa Screenshots

    Screenshot of Transform your company’s supply chain planning from running one-off projects to a consistent and repeatable process.Screenshot of Efficiently capture data for apples-to-apples comparisons of suppliers across business requirements, risk factors, ESG, and costs to find the best solution.Screenshot of Understand supplier relationships, ensure that the right mitigation is in place, and onboard suppliers. Use trusted data services, Community.ai, and performance feedback to spot risk and optimize relationships over time.Screenshot of Bring the results of sourcing events and risk vetting together to quickly formalize agreements without costly omissions or delays.Screenshot of Give users an easy experience for all types of goods, services, and contingent worker needs while bubbling up ESG and other favored suppliers. Streamline budget checks and approvals simple emails to get move spend pre-approved, on-contract, and under control.Screenshot of Give suppliers a variety of options for submitting e-invoices — all without fees and in compliance with VAT and global regulations. Boost supplier adoption of e-invoicing by giving visibility into status of invoice approval and digital payments.