What users are saying about
76 Ratings
13 Ratings
76 Ratings
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Score 8 out of 100
13 Ratings
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Score 7.7 out of 100

Feature Set Ratings

    Type of tax

    Coupa

    Feature Set Not Supported
    N/A
    7.7

    ONESOURCE

    77%
    Thomson Reuters ONESOURCE ranks higher in 4/4 features

    Sales and Use Taxes

    N/A
    0 Ratings
    7.9
    79%
    2 Ratings

    Cross-border Taxes

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    VAT / GST Taxes

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Energy and Fuel Taxes

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Tax Reporting & Compliance

    Coupa

    Feature Set Not Supported
    N/A
    7.7

    ONESOURCE

    77%
    Thomson Reuters ONESOURCE ranks higher in 7/7 features

    Geolocation for Tax Assessment

    N/A
    0 Ratings
    7.9
    79%
    2 Ratings

    3rd-Party Software Integrations

    N/A
    0 Ratings
    7.9
    79%
    2 Ratings

    Tax Data Reporting

    N/A
    0 Ratings
    8.9
    89%
    3 Ratings

    Compliance Administration Management

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Tax Exemption Processing

    N/A
    0 Ratings
    7.9
    79%
    2 Ratings

    Tax Document Management

    N/A
    0 Ratings
    7.9
    79%
    2 Ratings

    Complex Tax Scenario Management

    N/A
    0 Ratings
    6.9
    69%
    2 Ratings

    Attribute Ratings

    • Coupa is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.5

    Coupa

    95%
    23 Ratings
    8.0

    ONESOURCE

    80%
    7 Ratings

    Support Rating

    Coupa

    N/A
    0 Ratings
    5.9

    ONESOURCE

    59%
    4 Ratings

    Likelihood to Recommend

    Coupa

    Our main goals were to drive value by focusing on adoption by all, increased visibility in spend, and compliance. Coupa is very easy to use and does not feel like an ERP. Our end users like the easy to use, intuitive interface. A side benefit that we have experienced is that we were able to get rid of a shadow system that our IT department was using to track spending. They are able to use Coupa to track committed and actual spend and reconcile it their budgets and forecasts.
    JR Miller | TrustRadius Reviewer

    ONESOURCE

    We use [Thomson Reuters ONESOURCE] to prepare federal and state income tax returns which allows us to complete the work assigned very quickly and allow senior members of the team to review the work before submitting in a very fluid state. While not in the tax or busy season, the program is not as used as much.
    Anonymous | TrustRadius Reviewer

    Pros

    Coupa

    • Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
    • No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
    • Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
    • SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
    • Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.
    Scott Coleman CPSM, CPSD, C.P.M | TrustRadius Reviewer

    ONESOURCE

    • ONESOURCE is excellent for providing a holistic suite of products that are specifically geared toward tax compliance.
    • ONESOURCE also does an excellent job of maintaining a fresh look and appearance to their products, but doesn't change the base functionality just to sell more or improve the look of the product.
    • ONESOURCE also does an excellent job of maintaining current tax information. In an ever changing tax world, this is the most important thing for a piece of tax software to provide.
    Anonymous | TrustRadius Reviewer

    Cons

    Coupa

    • I would like to see an image of my uploaded documents. I see the success message but always have to check it after to make sure it is the right one. A preview of that image would help. One that I can click on and view.
    Anonymous | TrustRadius Reviewer

    ONESOURCE

    • ONESOURCE absolutely needs to restore their TIN Matching feature. Not having a TIN Matching feature is huge and needs to be addressed immediately.
    • The software interface itself is outdated and clunky. It is way behind in terms of user-friendliness and convenience. Additionally, it is only compatible with Internet Explorer. ONESOURCE is literally the only reason I would ever access Internet Explorer which is notably slower and more prone to freezing than Google Chrome or Safari. A good portion of our business uses Macs which means they are SOL on accessing ONESOURCE.
    • The ability to look at multiple tax years for a single recipient would be huge. Currently, if a recipient asks us to pull three years of data, this means three different searches within each year's ONESOURCE instance. It's tedious and could be improved.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Coupa

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    ONESOURCE

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Support Rating

    Coupa

    No score
    No answers yet
    No answers on this topic

    ONESOURCE

    ONESOURCE 5.9
    Based on 4 answers
    The ONESOURCE support has improved significantly over the years. Support sends out emails with the answer provided which helps in the future when the same issue occurs. This reduces the amount of calls to ONESOURCE Support as you can better document the calls and rely on previous answers if the same issue occurs. ONESOURCE support has also implemented a callback feature that reduces the amount of time spent on hold.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Coupa

    Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
    Robyn Mankoski | TrustRadius Reviewer

    ONESOURCE

    As I said it is an easy-to-use platform and saved us time and money. They have great customer service and have helped our company get new hires checked and in-service faster than our old company. By combining the two services in one place it has made it easier for the new hire and the HR staff to track results. I am a fan!
    Russ Hinton | TrustRadius Reviewer

    Return on Investment

    Coupa

    • It has allowed for proper processing of expenses tied directly to the proper LOB and GL Codes
    • Has taken the guesswork away and allowed for the proper budgets to be hit and reconciled
    • Ease of use has led to mass adoption and more prompt processing of expenses
    Jess Pramov | TrustRadius Reviewer

    ONESOURCE

    • Leaves sales tax off invoices from time to time.
    • Reduces the amount of manual work needed to calculate sales tax and to update tax rates.
    Anonymous | TrustRadius Reviewer

    Screenshots

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