Coursera is an online catalog of learning content, available to businesses to help them to strengthen critical skills, Develop, retain, and advance critical talent, or use role-based assessments to identify skills gaps and advancement opportunities.
$399
per year per user
Skilljar by Gainsight
Score 8.9 out of 10
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Skilljar’s Customer Education LMS Platform is a solution to educate, engage, and retain everyone a business interacts with. An external LMS for customer and partner education, it is a Gainsight solution since the 2025 acquisition.
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Pricing
Coursera
Skilljar by Gainsight
Editions & Modules
Coursera for Teams
$399
per year per user (for less than 125 employees)
Coursera for Business
Contact Sales
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Offerings
Pricing Offerings
Coursera
Skilljar by Gainsight
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
Coursera
Skilljar by Gainsight
Features
Coursera
Skilljar by Gainsight
Learning Management
Comparison of Learning Management features of Product A and Product B
Coursera
8.8
4 Ratings
2% above category average
Skilljar by Gainsight
9.2
26 Ratings
7% above category average
Course authoring
8.94 Ratings
10.022 Ratings
Course catalog or library
9.14 Ratings
8.925 Ratings
Player/Portal
8.94 Ratings
8.921 Ratings
Learning content
9.54 Ratings
00 Ratings
Progress tracking & certifications
9.24 Ratings
7.826 Ratings
Learning reporting & analytics
8.03 Ratings
9.526 Ratings
Social learning
8.94 Ratings
8.914 Ratings
Mobile friendly
00 Ratings
10.020 Ratings
Assignments
00 Ratings
10.019 Ratings
Compliance management
00 Ratings
8.417 Ratings
Learning administration
00 Ratings
10.024 Ratings
Gamification
00 Ratings
8.43 Ratings
Single Sign On (SSO) Enabled Learning
00 Ratings
10.03 Ratings
Customer Training Tools
Comparison of Customer Training Tools features of Product A and Product B
The Coursera platform can be a useful part of your overall learning content portfolio if utilized correctly. It's fantastic for asynchronous courses that don't necessarily need a dedicated faculty member (though I'd highly recommend at least having some discussion moderators/student workers) and for offering MOOCs. The ability for the learners to contribute translations really makes it ideal for the international learning community - I am always amazed to see a course we launched with 2-3 languages to quickly have 10-12 more added. This feature really helps expand the audience reach and Coursera has such a large following already that it can grow seemingly overnight.
Skilljar is fantastic for structured onboarding processes. If you're looking to streamline and standardize the onboarding experience for your customers, especially for software or complex products, this platform is a gem. It allows you to create step-by-step courses guiding users through functionalities, reducing confusion and accelerating their learning curve.When you need versatility in content delivery, Skilljar is spot-on. Whether it's video tutorials, interactive quizzes, downloadable resources, or live webinars, the platform accommodates various formats. It's perfect for accommodating different learning styles and ensuring engagement.
For scenarios that demand highly complex simulations or immersive learning experiences, Skilljar's capabilities might fall short. While it supports interactive elements, extremely sophisticated simulations might require additional specialized software or platforms.
Interaction: the student learns by doing. For programming courses, this means programming!
Assessments: the courses I'd taken ask students to grade each others work with a rubric. This is hugely effective and permits tests and quizzes to be other than multiple choice.
Creativity and enthusiasm of the instructors. Some of the approaches demonstrated real out-of-the-box thinking by the instructors. For example, the Rice Python course was a self-contained website requiring no installation of IDE on one's computer, and the final project was a working version of Asteroids.
Low cost of entry: most of the course I enrolled in were free, with an optional fee for certifications. This really gives people the freedom to explore learning. It's almost like a Public Library of Learning.
Coursera forces a weekly discipline on the user with lectures and assignments and this really motivates one to put in the effort.
Unlimited courses, learning paths, quizzes, pages, plans, and certifications
Ease of use for students, administrators, and content creators
Customer Success and Service are top notch. The CSMs are genuinely committed to helping you achieve your metrics and goals
Asking for and listening to customer feedback for enhancements
Developer Center where people with little to no coding experience can learn how to use and apply HTML templates and code snippets to customize your site
Some of the courses (very few) have some old information (more than 2 years), and in some areas like technology the information has to be very new and updated.
Some professors or people doing videos are not good in front of the camera, they should train their people a little bit more for those things.
Would love to see parent/child courses so that when something is updated in the parent course that change is automatically reflected in the clones of that course.
Features that allow for the translation of content to allow access to content across languages.
Re-onboarding process when the usage of Skilljar changes hands within out company in order to address knowledge gaps.
The learning curve for Skilljar is not too steep, and I've renewed our contract twice now. I've been able to add additional administrators and get them up to speed on platform functionality within a day. Plus, Skilljar provides awesome resources to help you learn how to use is. The Help Center has articles for almost everything, and when in doubt, their amazing CSMs (like ours, ...) provide exemplary support/advice.
I have opened several support cases in the past and at times felt like little was being done to resolve the issues I was having. For example, when searching the use against a training credit, Skilljar said the code was fully used, yet only 1 had been used. The support team seemed to not have interest in learning why this was happening and ensuring it does not happen again. The issue was resolved with this particular case, but I have no idea if it was the only training credit having this issue. At times I feel like the issues we encounter do not seem as important to the support team
I think Coursera has the best overall interface. I think you will find that different platforms go in different directions, and have different specialities. For the most part the differences are more in the types of courses they offer than one being particularly better than the other, so it comes down to content for me.
Skilljar provides stronger customization features, more code snippet options, more styling tools, and more effective integrations. These include Credly, Salesforce, and SCORM. Additionally, the catalog is all part of the same system, making it easy to manage. The analytics tools are also more robust, and the customer service is much more helpful and responsive
The greatest benefit of Coursera is access to quality courses on various subjects that you can either browse or dive in deeply. Customizable, flexible and accessible.
Helps our department to recommend trainees courses on this website and gain important knowledge. Also, the courses are provided by big-name universities which helps students in their careers
Our customers seem to be getting onboarded efficiently. Giving our customers a good experience helps us retain them longer.
So far, we are still not able to come up with solid metrics that it provides evidence of ROI. If Skilljar could somehow come up with clear, actionable metrics about customer success and how that relates to ROI then I think it would be vastly better. To be fair, we roll the cost of using Skilljar in the overall price, otherwise, we would charge customers and have a revenue stream to measure.
