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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cratejoy

    Score10 out of 10
    N/ACratejoy is an online subscription billing solution that provides clients with features such as a website builder to create a subscription store, flexible product options, customer accounts, and inventory management. In addition to the traditional subscription billing and eCommerce features, Cratejoy also provides search engine optimization, email and social media marketing, and robust diverse analytics reporting.N/A

    Digital River

    Score3 out of 10
    N/ADigital River Global Commerce offers cloud commerce tools and services for selling digital and physical products across global online markets, handling taxes, regulations, payments, e-marketing and more.N/A
    Pricing
    CratejoyDigital River
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    CratejoyDigital River
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    CratejoyDigital River
    Online Storefront
    Comparison of Online Storefront features of Cratejoy and Digital River
    Feature
    Cratejoy
    -
    Ratings
    Digital River
    5.6
    3 Ratings
    33% below category average
    Product catalog & listings00 Ratings2.03 Ratings
    Product management00 Ratings2.03 Ratings
    Bulk product upload00 Ratings10.02 Ratings
    Branding00 Ratings5.03 Ratings
    Mobile storefront00 Ratings5.03 Ratings
    Product variations00 Ratings7.03 Ratings
    Website integration00 Ratings5.03 Ratings
    Visual customization00 Ratings5.03 Ratings
    CMS00 Ratings9.52 Ratings
    Online Shopping Cart
    Comparison of Online Shopping Cart features of Cratejoy and Digital River
    Feature
    Cratejoy
    -
    Ratings
    Digital River
    7.4
    3 Ratings
    3% below category average
    Abandoned cart recovery00 Ratings9.82 Ratings
    Checkout user experience00 Ratings5.03 Ratings
    Online Payment System
    Comparison of Online Payment System features of Cratejoy and Digital River
    Feature
    Cratejoy
    -
    Ratings
    Digital River
    5.0
    3 Ratings
    50% below category average
    eCommerce security00 Ratings5.03 Ratings
    eCommerce Marketing
    Comparison of eCommerce Marketing features of Cratejoy and Digital River
    Feature
    Cratejoy
    -
    Ratings
    Digital River
    6.9
    3 Ratings
    11% below category average
    Promotions & discounts00 Ratings9.82 Ratings
    Personalized recommendations00 Ratings6.02 Ratings
    SEO00 Ratings5.02 Ratings
    eCommerce Business Management
    Comparison of eCommerce Business Management features of Cratejoy and Digital River
    Feature
    Cratejoy
    -
    Ratings
    Digital River
    8.2
    2 Ratings
    2% above category average
    Multi-site management00 Ratings2.01 Ratings
    Order processing00 Ratings9.82 Ratings
    Inventory management00 Ratings10.01 Ratings
    Shipping00 Ratings10.01 Ratings
    Custom functionality00 Ratings9.32 Ratings
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    CratejoyDigital River
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    Score10 out of 10
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    Chargebee
    Score8.5 out of 10
    Shopify
    Score8.7 out of 10
    Enterprises
    Zuora
    Score8.5 out of 10
    IBM Digital Commerce
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CratejoyDigital River
    Likelihood to Recommend
    1.2
    (3 ratings)
    3.0
    (7 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.3
    (4 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    CratejoyDigital River
    Likelihood to Recommend
    Cratejoy
    I will not recommend Cratejoy to anyone I know because I had a very poor experience with them. Initially, in my research, I had contacted Cratejoy to understand their platform more. I was led to believe that selling on their 'marketplace' would allow me to take advantage of a lower selling fee. We discussed how I would set up my shop and they assured me that it was done correctly so I would pay the lower amount. It took me over a year to realize I was paying the higher fee, which is about 10 times higher than the lower one. Fees are not listed anywhere in the Cratejoy administrative panels. They are not being emailed and there is no information about them anywhere UNLESS you think to go into your payment processor and look at individual transactions. Clearly, it's my responsibility to look at these things and see why the math is not adding up. However, at the time I signed up this information was not clear and I was given incorrect answers to my questions. I was operating on an assumption that took me a long time to realize and ended up costing me thousands in fees.
    Incentivized
    Read full review
    Digital River
    Well suited if you are wanting to implement a solution with minimal staff or resources to support a large project such as E-Commerce software delivery.
    Read full review
    Pros
    Cratejoy
    • Markets your boxes in their marketplace
    • Sets up shipping so it's easier and cheaper
    • Helps get your online subscription boxes started
    Incentivized
    Read full review
    Digital River
    • Digital River's email marketing arm has always been top notch. They are very connected with their customers, quick to alert us to any problems they are experiencing and respond if we bring something to their attention.
    • The Global Commerce platform has grown leaps and bounds in the last few years. Its great having a cloud based ecommerce platform that can be accessed securely from any computer in the world.
    • Worldwide payments continues to be a Digital River strong point. They are continually investigating and and doing the work necessary to new countries and locales to their platform.
    Read full review
    Cons
    Cratejoy
    • Fees
    • Transparency
    • Customer service
    Incentivized
    Read full review
    Digital River
    • Their flexibility and customizability are lacking. Changes to our cart or store require a lot of lead time discussions and development time.
    • They have many strange UI implementations for things. One search bar is a wildcard match, while another is a string match. One setting might break your product, or be editable once, but you cannot change it after that one time.
    Incentivized
    Read full review
    Likelihood to Renew
    Cratejoy
    No answers on this topic
    Digital River
    N/A I wasn't the person that implemented or recommended Digital River. But from an eCommerce standpoint I liked the organization overall and would recommend it.
    Read full review
    Support Rating
    Cratejoy
    Whether it be their upper management or their customer support crew, they have always acted and treated me like they care. Probably because we make them a lot of money, but nonetheless they do a great job whenever any issue comes up. I even met them in person!
    Incentivized
    Read full review
    Digital River
    No answers on this topic
    Alternatives Considered
    Cratejoy
    Cratejoy streamlines the process so there's less to figure out on your own.
    Incentivized
    Read full review
    Digital River
    We evaluated our ability to expand internationally with our current e-commerce platform and decided we could get to market faster with Digital River
    Read full review
    Return on Investment
    Cratejoy
    • Lots of sales!
    • 10% commission paid to them
    Incentivized
    Read full review
    Digital River
    • Definitely positive impact in local markets
    • Positive impact in email marketing
    • Some positive experience with tailoring it for our business objectives
    Incentivized
    Read full review
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