Cratejoy vs. Maxio vs. Rebilly

I will not recommend Cratejoy to anyone I know because I had a very poor experience with them. Initially, in my research, I had contacted Cratejoy to understand their platform more. I was led to believe that selling on their 'marketplace' would allow me to take advantage of a lower selling fee. We discussed how I would set up my shop and they assured me that it was done correctly so I would pay the lower amount. It took me over a year to realize I was paying the higher fee, which is about 10 times higher than the lower one. Fees are not listed anywhere in the Cratejoy administrative panels. They are not being emailed and there is no information about them anywhere UNLESS you think to go into your payment processor and look at individual transactions. Clearly, it's my responsibility to look at these things and see why the math is not adding up. However, at the time I signed up this information was not clear and I was given incorrect answers to my questions. I was operating on an assumption that took me a long time to realize and ended up costing me thousands in fees.

Incentivized

In my opinion, Maxio is well suited for a large company with simple products/billing scenarios and 10s of thousands of dollars available to waste on implementation, learning curve, and mistakes. For any other company, I do not advise purchasing Maxio.

Those who wish to sell online who do not have a plug-and-play ecommerce shop and instead have a custom website/shopping experience for more flexibility/creativity can utilize Rebilly to fit their needs. They have many features which can be implemented or simply kept in mind, depending on the scope/features that the retailer wishes to use.

Incentivized

• Markets your boxes in their marketplace
• Sets up shipping so it's easier and cheaper
• Helps get your online subscription boxes started

Incentivized

• Managing deferred revenue.
• Contract management is flexible and allows us to see data that we never had before.
• Billing is painless and is now done within a couple hours. Previously it would take at least 1-2 days.
• Business Metrics and Reporting.

Incentivized

• Customer Support
• Flexibility
• New features

Incentivized

• Fees
• Transparency
• Customer service

Incentivized

• Options for Cash-based businesses. While it's not GAAP compliant and most users are accrual, many SaaS start ups are still small and operating on a cash basis.
• Commissions Module since SO already has all our data intergrations
• So many different features and data entry points that manual data entry errors are common

Incentivized

• Robustness
• Churn Handling
• UI

Incentivized

They are a crucial piece of what we do. We hope to have them as a vendor for a long time to come.

There is definitely a learning curve - to me the UI for reporting was not intuitive and often required me to ask our RevOps to pull data for me

Incentivized

Whether it be their upper management or their customer support crew, they have always acted and treated me like they care. Probably because we make them a lot of money, but nonetheless they do a great job whenever any issue comes up. I even met them in person!

Incentivized

They are willing to help with most challenges and are pretty easy to get ahold of by phone. They are limited in their reach, when it comes to bulk cancellations, along with some other bulk edits. It is no fault to them, Chargify is just a system that hasn’t been upgraded much over the years.

Incentivized

Cratejoy streamlines the process so there's less to figure out on your own.

Incentivized

I inherited SaaSOptics from several predecessors that worked on it before me. I believe they used Chargebee or Chargify before SaaSOptics, but I haven't used them. I pray that the market comes up with a better product for subscription revenue management, SaaS metric reporting, and financial projections. Unfortunately, I don't have the time or the team to be able to successfully complete the transition to new software at this time, so I feel like I'm stuck with SaaSOptics at this point

Far more flexible and better, personalized customer support. Support for multiple payment gateways.

Incentivized

• Lots of sales!
• 10% commission paid to them

Incentivized

• Limitations in Chargify's invoicing capability has resulted in our finance team having to manually send invoices from our accounting system. This has resulted in 10-15 hours a week of resource wasted on something that Chargify should automatically do. If this isn't addressed, then the wasted time will increase as we scale.

Incentivized

• Allows to process payment and generate revenue
• Allows for reporting and KPI surrounding revenue related items
• Allows to trigger communications and actions post-sale

Incentivized