Creatio vs. MariaDB Platform

Creatio is well suited in following scenarios: Complex Business process modelling and automation, Low code No code development which is best for efficient timelines, customized reporting and dashboarding, seamless integration with other technologies. Scenarios where Creatio is less appropriate: Solutions which require high cutomizations on the frontend side as this can be done by javascript modifications but it increases the load on the page and slows it down.

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• Applications where the users need [to] execute many short queries.
• With new storage engines such as Aria, which allows to replace MyISAM with some improvements, and XtraDB, which evolves InnoDB.
• To fuse the legacy features with the features available in NoSQL databases.
• Connection management, which allows multiplying the number of concurrent accesses.
• New clustering engines, such as Galera, which allow interesting possibilities for Cloud adoption.

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• Creatio's client success team is super. The team is collaborative, solution-oriented, and client-driven. We have weekly meetings with the team. They show up prepared with solutions/ideas to business requests and they are clearly engaged.
• Creatio's infrastructure team has been critical to our ability to execute our cloud strategy. They have worked with us to set up our testing and production environments within Azure, assisted in testing, and are responsive and flexible to our unique requirements.
• Creatio has been very flexible to requests for customization. We have taken their low-code out-of-the-box solution and "Ringlerized" it. The benefit for us is an application that meets our niche business needs.

• Simpler learning curve. MariaDB is a cleaner, simpler system that is (IMO) easier to learn and easier to manage effectively than many other database systems.
• Lower hardware requirements. After migrating to MariaDB from another database software system, we find that our hardware needs have substantially decreased.
• MariaDB support is very responsive. It's like they actually care. On the few occasions we've run into technical issues, support has always come through with what we needed. Once it was showing me a relatively new feature the server supported that I wasn't aware of, that, once I was able to properly make use of it helped me resolve a serious production performance issue.
• Architectural flexibility. As an example, the ready availability of synchronous (Galera) versus asynchronous replication schemes without being locked into one of the other by enormous technical complexity or punitive licensing, allows the customer to find what really works best for their needs.

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• When we started using Creatio in 2022 the new user interface had just been released and did not include all the features we needed; however, we used a more classic user interface and were still satisfied with the results.
• The ability to capture a digital signature directly within the application was missing in the base system; however, Creatio connected us with a partner that provided a solution for this specific situation.

• Driver Support - Some third party applications use database drivers that cause unexplained slowness with MariaDB. This can be worked around by using the MySQL drivers, but it's not clear what causes the problem in the first place.
• Support - While online communities are helpful in diagnosing problems, there isn't as much professional documentation/support available for MariaDB as some of the other major database options.
• Data Visualization - It would be helpful if there were more built in options for analyzing statistics and generating reports.

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We have always used a CRM and Creatio has proven to be much more effective in meeting our needs than our previous provider. Its customizability will allow us to adapt this product as our business may change in the future.

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Because it is so easy to use and navigate through - even the most technophobic people in our company are using it on a regular basis. It is easy to change around and switch through different sections and keep neat and tidy.

MariaDB is very usable and stable to be used in production settings as an alternative to MySQL. The shortcomings of SQL are present but well understood in the community, and if the decision were to be made again, I would choose MariaDB over MySQL on future projects.

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Other than the daily maintenance window where the server may be inaccessible for a few minutes, there have been no issues with accessing our Creatio site. The daily maintenance window is outside normal business hours so it does not affect our Users - just myself when I am looking to implement changes.

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Some Users have reported slow responses from the server at times which seems to be localized. Users are based across four different time zones and the issue is intermittent.

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The people at the Creatio offices world wide are very friendly, patience and always happy to help. I have a huge respect for them, especially the people that were based in the Ukraine. Still in these strange times they always keep the focus on the customer, where we would have totaly understanded it if it was any different. So huge compliments to the whole team, keep up the energy and the good work

We have launched several inquiries to MariaDB support and they have always responded very quickly and have not been tutoring for the duration of the incident/problem.

Likewise, they want to hold constant meetings with the client to get their opinion as well as how they can help.

I see a very human support and concerned about the customer.

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Most of the roadblocks to learning were not discovered until the users were actually in the system using it on a day to day basis. Our Customer Success Manager has offered to setup additional training sessions as needed to close the gaps in our learning. Some areas which required some additional training are setting up filters, dashboards, and generating reports.

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The project manager for our implementation was great to work with and took the time to understand our business. We felt very comfortable going into the project with a reasonable scope of work to provide us with a functional version of Creatio to meet our needs. Unfortunately, we came across multiple challenges with this partner in their deliverables and timelines. Thankfully Creatio was able to provide support resources to ensure we were able to launch. We have since changed partners for our third-party support.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The user-friendliness of Creatio was a big selling point along with the low-code initiatives, both of which were important to our business. With Salesforce, unlimited wasn't really unlimited. You couldn't deploy an on-site instance and the overall cost of the system far outweighed the ROI. These are all things Creatio offers, out-of-the-box.

MariaDB stacks up the the competition just fine. Due to is ture open source nature we do not have to worry about licencing and spending money on nothing. Moreover, MariaDB does everything that we need to get done. We can run data that is a million rows or many smaller projects on the same environment with little overhead. One of the best features that MariaDB has is the ability of backup or dump data to standard text sql statements. That was one of the reasons why we choose MariaDb because it makes backups or transferring data a snap

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Independently Invited by TrustRadius

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I can see the promise of how it can be customized to other aspects of our business.

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• We went from manually processing Work Orders into Invoices once a day - representing significant impact to turn around speeds - to submitting automatically in real time, eliminating a great deal of human transcription errors and freeing up a great deal of operations time
• Custom Implementation automation in Creatio has eliminated 4-6 hours of configuration work per sale in comparison to our old manual methods

• Low CAPEX if you have a team that use open source software day by day
• Medium OPEX if you have a team that use open source software day by day
• Perfect to use in academic ambient to support researchers and students

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info