What users are saying about
25 Ratings
1 Ratings
25 Ratings
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Score 9.4 out of 100
1 Ratings
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Score 9 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Navvia

Process /Procedure production.Collaboration.Training / Education.
Steven McReynolds | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
Navvia
Customer data management / contact management
Creatio
9.9
Navvia
Workflow management
Creatio
9.6
Navvia
Territory management
Creatio
9.1
Navvia
Opportunity management
Creatio
9.6
Navvia
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
Navvia
Contract management
Creatio
9.5
Navvia
Quote & order management
Creatio
10.0
Navvia
Interaction tracking
Creatio
9.2
Navvia
Channel / partner relationship management
Creatio
9.4
Navvia

Customer Service & Support

Creatio
9.1
Navvia
Case management
Creatio
9.7
Navvia
Call center management
Creatio
8.5
Navvia
Help desk management
Creatio
9.1
Navvia

Marketing Automation

Creatio
9.6
Navvia
Lead management
Creatio
9.6
Navvia
Email marketing
Creatio
9.5
Navvia

CRM Project Management

Creatio
9.0
Navvia
Task management
Creatio
9.4
Navvia
Billing and invoicing management
Creatio
8.2
Navvia
Reporting
Creatio
9.5
Navvia

CRM Reporting & Analytics

Creatio
9.5
Navvia
Forecasting
Creatio
9.4
Navvia
Pipeline visualization
Creatio
9.4
Navvia
Customizable reports
Creatio
9.5
Navvia

Customization

Creatio
9.9
Navvia
Custom fields
Creatio
9.9
Navvia
Custom objects
Creatio
9.9
Navvia
Scripting environment
Creatio
10.0
Navvia
API for custom integration
Creatio
9.8
Navvia

Security

Creatio
9.2
Navvia
Single sign-on capability
Creatio
9.1
Navvia
Role-based user permissions
Creatio
9.2
Navvia

Social CRM

Creatio
9.4
Navvia
Social data
Creatio
9.2
Navvia
Social engagement
Creatio
9.7
Navvia

Integrations with 3rd-party Software

Creatio
8.4
Navvia
Marketing automation
Creatio
8.4
Navvia

Platform

Creatio
9.0
Navvia
Mobile access
Creatio
9.0
Navvia

Reporting & Analytics

Creatio
Navvia
5.7
Dashboards
Creatio
Navvia
5.0
Standard reports
Creatio
Navvia
6.0
Custom reports
Creatio
Navvia
6.0

Process Engine

Creatio
Navvia
8.4
Process designer
Creatio
Navvia
9.0
Business rules engine
Creatio
Navvia
9.0
SOA support
Creatio
Navvia
9.0
Process player
Creatio
Navvia
9.0
Form builder
Creatio
Navvia
6.0

Collaboration

Creatio
Navvia
8.0
Social collaboration tools
Creatio
Navvia
8.0

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Navvia

  • Now takes Visio process flow diagrams and converts them into Navvia for process document production.
  • Allows you to build your own profiles (essentially a custom template) for documentation.
  • Has good reference / trainingmaterial for ITIL, CoBit etc..
Steven McReynolds | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Navvia

  • I don't particularly like the Navvia RACI being a RA(S)CI. Not a big issue however.
Steven McReynolds | TrustRadius Reviewer

Usability

Creatio

No score
No answers yet
No answers on this topic

Navvia

Navvia 9.0
Based on 1 answer
Seems very easy to use. Basically if you are OK with Process flow diagramming then "the rest" is easy.
Steven McReynolds | TrustRadius Reviewer

Support Rating

Creatio

No score
No answers yet
No answers on this topic

Navvia

Navvia 9.0
Based on 1 answer
Someone always available .Regular check-ins.
Steven McReynolds | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Navvia

No answers on this topic

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Navvia

  • Ensures that Process Production is more efficient.
  • Allows faster collaboration via Navvia and Company email.
Steven McReynolds | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Navvia

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

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