What users are saying about
25 Ratings
2 Ratings
25 Ratings
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Score 9.4 out of 100
2 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

RedHorse CRM

RedHorse CRM is not well suited for organizations that need full web access. It is not currently a SaaS application but can be used with Amazon and similar hosted servers.
Randy Tucker | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
RedHorse CRM
9.1
Customer data management / contact management
Creatio
9.9
RedHorse CRM
9.1
Workflow management
Creatio
9.6
RedHorse CRM
9.1
Territory management
Creatio
9.1
RedHorse CRM
9.1
Opportunity management
Creatio
9.6
RedHorse CRM
9.1
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
RedHorse CRM
9.1
Contract management
Creatio
9.5
RedHorse CRM
9.1
Quote & order management
Creatio
10.0
RedHorse CRM
9.1
Interaction tracking
Creatio
9.2
RedHorse CRM
9.1
Channel / partner relationship management
Creatio
9.4
RedHorse CRM

Customer Service & Support

Creatio
9.1
RedHorse CRM
8.2
Case management
Creatio
9.7
RedHorse CRM
9.1
Call center management
Creatio
8.5
RedHorse CRM
6.4
Help desk management
Creatio
9.1
RedHorse CRM
9.1

Marketing Automation

Creatio
9.6
RedHorse CRM
8.6
Lead management
Creatio
9.6
RedHorse CRM
8.2
Email marketing
Creatio
9.5
RedHorse CRM
9.1

CRM Project Management

Creatio
9.0
RedHorse CRM
9.1
Task management
Creatio
9.4
RedHorse CRM
9.1
Billing and invoicing management
Creatio
8.2
RedHorse CRM
9.1
Reporting
Creatio
9.5
RedHorse CRM
9.1

CRM Reporting & Analytics

Creatio
9.5
RedHorse CRM
7.3
Forecasting
Creatio
9.4
RedHorse CRM
8.2
Pipeline visualization
Creatio
9.4
RedHorse CRM
4.5
Customizable reports
Creatio
9.5
RedHorse CRM
9.1

Customization

Creatio
9.9
RedHorse CRM
8.6
Custom fields
Creatio
9.9
RedHorse CRM
9.1
Custom objects
Creatio
9.9
RedHorse CRM
9.1
Scripting environment
Creatio
10.0
RedHorse CRM
9.1
API for custom integration
Creatio
9.8
RedHorse CRM
7.3

Security

Creatio
9.2
RedHorse CRM
9.1
Single sign-on capability
Creatio
9.1
RedHorse CRM
Role-based user permissions
Creatio
9.2
RedHorse CRM
9.1

Social CRM

Creatio
9.4
RedHorse CRM
6.4
Social data
Creatio
9.2
RedHorse CRM
6.4
Social engagement
Creatio
9.7
RedHorse CRM
6.4

Integrations with 3rd-party Software

Creatio
8.4
RedHorse CRM
6.8
Marketing automation
Creatio
8.4
RedHorse CRM
9.1
Compensation management
Creatio
RedHorse CRM
4.5

Platform

Creatio
9.0
RedHorse CRM
7.3
Mobile access
Creatio
9.0
RedHorse CRM
7.3

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

RedHorse CRM

  • Customer information management - retain complete information about the client, their company, social media conversations, product ownership and so on.
  • Sales process drive and automation - integrates with Constant Contact to provide marketing support for your sales team.
  • Customer support (Ticketing) - complete time and technology management. Know how many issues are arising and the response time to solutions. Create knowledge base as issues are resolved.
  • Integration to QuickBooks - Connects directly to QuickBooks in a manner that is solid and easy to use while maintaining security. Your sales and support team sees just what they need to see.
Randy Tucker | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

RedHorse CRM

  • Really RedHorse is so full featured that it has few areas that need improvement. One feature that is not present but will be addressed in the future is true SaaS implementations.
Randy Tucker | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

RedHorse CRM

As a CRM systems provider for 25+ years we have worked with a number of CRM products but so far none have the complete feature set like RedHorse. Salesforce.com gets very expensive for clients very quickly even though it is a good product. MS Dynamics CRM is a reasonable system but is very complex and expensive to maintain and/or customize.RedHorse provides the best of both along with the ease of use and non-complex customization.
Randy Tucker | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

RedHorse CRM

  • RedHorse allows our team to focus on producing results for clients in a prompt and accurate manner.
  • Information is always available and the system is quick so our team and our clients appreciate the application.
  • Quoting a client is a breeze and the system is flexible.
Randy Tucker | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Creatio Editions & Modules

Additional Pricing Details

RedHorse CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$895*

* per 5 users

RedHorse CRM Editions & Modules

Edition
RedHorse CRM Complete Edition$441
RedHorse CRM Essential Edition$291
RedHorse CRM Core Edition$91
RedHorse Mobile$101
  1. Per Seat per Month
Additional Pricing Details
Each edition is available as a perpetual license.

Rating Summary

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