What users are saying about
Creatio
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Top Rated
66 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 66 reviews and ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.2 out of 100
Based on 2 reviews and ratings
Feature Set Ratings
Low-Code Development
9.3
Creatio
93%

RedHorse CRM
Feature Set Not Supported
N/A
Creatio ranks higher in 6/6 features
Creatio ranks higher in 6/6 features
Visual Modeling
9.2
92%
27 Ratings

N/A
0 Ratings
Drag-and-drop Interfaces
9.4
94%
29 Ratings

N/A
0 Ratings
Platform Security
9.5
95%
28 Ratings

N/A
0 Ratings
Platform User Management
9.2
92%
30 Ratings

N/A
0 Ratings
Reusability
9.1
91%
28 Ratings

N/A
0 Ratings
Platform Scalability
9.2
92%
29 Ratings

N/A
0 Ratings
Sales Force Automation
Creatio
Feature Set Not Supported
N/A

9.1
RedHorse CRM
91%
RedHorse CRM ranks higher in 8/8 features
RedHorse CRM ranks higher in 8/8 features
Customer data management / contact management
N/A
0 Ratings

9.1
91%
1 Rating
Workflow management
N/A
0 Ratings

9.1
91%
1 Rating
Territory management
N/A
0 Ratings

9.1
91%
1 Rating
Opportunity management
N/A
0 Ratings

9.1
91%
1 Rating
Integration with email client (e.g., Outlook or Gmail)
N/A
0 Ratings

9.1
91%
1 Rating
Contract management
N/A
0 Ratings

9.1
91%
1 Rating
Quote & order management
N/A
0 Ratings

9.1
91%
1 Rating
Interaction tracking
N/A
0 Ratings

9.1
91%
1 Rating
Customer Service & Support
Creatio
Feature Set Not Supported
N/A

8.2
RedHorse CRM
82%
RedHorse CRM ranks higher in 3/3 features
RedHorse CRM ranks higher in 3/3 features
Case management
N/A
0 Ratings

9.1
91%
1 Rating
Call center management
N/A
0 Ratings

6.4
64%
1 Rating
Help desk management
N/A
0 Ratings

9.1
91%
1 Rating
Marketing Automation
Creatio
Feature Set Not Supported
N/A

8.6
RedHorse CRM
86%
RedHorse CRM ranks higher in 2/2 features
RedHorse CRM ranks higher in 2/2 features
Lead management
N/A
0 Ratings

8.2
82%
1 Rating
Email marketing
N/A
0 Ratings

9.1
91%
1 Rating
CRM Project Management
Creatio
Feature Set Not Supported
N/A

9.1
RedHorse CRM
91%
RedHorse CRM ranks higher in 3/3 features
RedHorse CRM ranks higher in 3/3 features
Task management
N/A
0 Ratings

9.1
91%
1 Rating
Billing and invoicing management
N/A
0 Ratings

9.1
91%
1 Rating
Reporting
N/A
0 Ratings

9.1
91%
1 Rating
CRM Reporting & Analytics
Creatio
Feature Set Not Supported
N/A

7.3
RedHorse CRM
73%
RedHorse CRM ranks higher in 3/3 features
RedHorse CRM ranks higher in 3/3 features
Forecasting
N/A
0 Ratings

8.2
82%
1 Rating
Pipeline visualization
N/A
0 Ratings

4.5
45%
1 Rating
Customizable reports
N/A
0 Ratings

9.1
91%
1 Rating
Customization
Creatio
Feature Set Not Supported
N/A

8.6
RedHorse CRM
86%
RedHorse CRM ranks higher in 4/4 features
RedHorse CRM ranks higher in 4/4 features
Custom fields
N/A
0 Ratings

9.1
91%
1 Rating
Custom objects
N/A
0 Ratings

9.1
91%
1 Rating
Scripting environment
N/A
0 Ratings

9.1
91%
1 Rating
API for custom integration
N/A
0 Ratings

7.3
73%
1 Rating
Social CRM
Creatio
Feature Set Not Supported
N/A

6.4
RedHorse CRM
64%
RedHorse CRM ranks higher in 2/2 features
RedHorse CRM ranks higher in 2/2 features
Social data
N/A
0 Ratings

6.4
64%
1 Rating
Social engagement
N/A
0 Ratings

6.4
64%
1 Rating
Integrations with 3rd-party Software
Creatio
Feature Set Not Supported
N/A

6.8
RedHorse CRM
68%
RedHorse CRM ranks higher in 2/2 features
RedHorse CRM ranks higher in 2/2 features
Marketing automation
N/A
0 Ratings

9.1
91%
1 Rating
Compensation management
N/A
0 Ratings

4.5
45%
1 Rating
Platform
Creatio
Feature Set Not Supported
N/A

7.3
RedHorse CRM
73%
RedHorse CRM ranks higher in 1/1 features
RedHorse CRM ranks higher in 1/1 features
Mobile access
N/A
0 Ratings

7.3
73%
1 Rating
Security
Creatio
Feature Set Not Supported
N/A

9.1
RedHorse CRM
91%
RedHorse CRM ranks higher in 1/1 features
RedHorse CRM ranks higher in 1/1 features
Role-based user permissions
N/A
0 Ratings

9.1
91%
1 Rating
Attribute Ratings
- Creatio is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.2
Creatio
92%
52 Ratings

9.1
RedHorse CRM
91%
1 Rating
Likelihood to Renew
9.1
Creatio
91%
2 Ratings

RedHorse CRM
N/A
0 Ratings
Usability
9.2
Creatio
92%
36 Ratings

RedHorse CRM
N/A
0 Ratings
Support Rating
9.2
Creatio
92%
35 Ratings

RedHorse CRM
N/A
0 Ratings
Likelihood to Recommend
Creatio
Contracts are a big part of our business, and being able to create tracking and dashboards for this has made our contracts process so much smoother. Also, being able to integrate docu-sign means you can do everything through the system, rather than having to go back and forth and duplicate things.
Digital Communications Professional
Fairford MedicalHealth, Wellness and Fitness, 11-50 employees
RedHorse CRM
RedHorse CRM is not well suited for organizations that need full web access. It is not currently a SaaS application but can be used with Amazon and similar hosted servers.
President / CTO
TeamAutomationInformation Technology and Services, 1-10 employees
Pros
Creatio
- Creatio's client success team is super. The team is collaborative, solution-oriented, and client-driven. We have weekly meetings with the team. They show up prepared with solutions/ideas to business requests and they are clearly engaged.
- Creatio's infrastructure team has been critical to our ability to execute our cloud strategy. They have worked with us to set up our testing and production environments within Azure, assisted in testing, and are responsive and flexible to our unique requirements.
- Creatio has been very flexible to requests for customization. We have taken their low-code out-of-the-box solution and "Ringlerized" it. The benefit for us is an application that meets our niche business needs.
CIO (Chief Information Officer)
RinglerInsurance, 201-500 employees
RedHorse CRM
- Customer information management - retain complete information about the client, their company, social media conversations, product ownership and so on.
- Sales process drive and automation - integrates with Constant Contact to provide marketing support for your sales team.
- Customer support (Ticketing) - complete time and technology management. Know how many issues are arising and the response time to solutions. Create knowledge base as issues are resolved.
- Integration to QuickBooks - Connects directly to QuickBooks in a manner that is solid and easy to use while maintaining security. Your sales and support team sees just what they need to see.
President / CTO
TeamAutomationInformation Technology and Services, 1-10 employees
Cons
Creatio
- Documentation could sometimes be more intuitive
- Lots of third-party applications, so frustrating when only the connector you need is missing
- The possibilities are very large, so it is difficult to properly channel resources and needs within the company regarding this platform
Marketing & Communication Manager
SmartYouInformation Technology & Services, 51-200 employees
RedHorse CRM
- Really RedHorse is so full featured that it has few areas that need improvement. One feature that is not present but will be addressed in the future is true SaaS implementations.
President / CTO
TeamAutomationInformation Technology and Services, 1-10 employees
Pricing Details
Creatio
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0 per month per user
Creatio Editions & Modules
On-premise Edition
Studio Creatio Enterprise | $251 |
---|---|
Studio Creatio Free | $01 |
- per user/per month
SaaS Edition
Studio Creatio Free | $01 |
---|---|
Studio Creatio Enterprise | $251 |
Sales Creatio Team Edition | $301 |
Sales Creatio Commerce Edition | $351 |
Sales Creatio Enterprise Edition | $601 |
- per month per user
Additional Pricing Details
—RedHorse CRM
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$895
Starting Price
$9 Per Seat per Month
RedHorse CRM Editions & Modules
Edition
RedHorse CRM Complete Edition | $441 |
---|---|
RedHorse CRM Essential Edition | $291 |
RedHorse CRM Core Edition | $91 |
RedHorse Mobile | $101 |
- Per Seat per Month
Additional Pricing Details
Each edition is available as a perpetual license.Likelihood to Renew
Creatio
Creatio 9.1
Based on 2 answers
I don't think we could be without it now.
Digital Communications Professional
Fairford MedicalHealth, Wellness and Fitness, 11-50 employees
RedHorse CRM
No score
No answers yet
No answers on this topic
Usability
Creatio
Creatio 9.2
Based on 36 answers
The user interface of Creatio is quite friendly. It is intuitive for new users to start using the software. It is also fairly straightforward to setup. Business users are able to become productive with Creatio in a short amount of time due to an easy to use design. I find the design intuitive overall.
Founder/CEO
Astrea IT Services Pvt LtdComputer Software, 51-200 employees
RedHorse CRM
No score
No answers yet
No answers on this topic
Support Rating
Creatio
Creatio 9.2
Based on 35 answers
Support is really good. Maybe it is because we had a dedicated support manager. But still, all issues were resolved timely. There were too many at the beginning, but now when we solved most of the problems we contact our support manager mostly before the updates. We have a testing platform to test all updates.

Verified User
Team Lead in Information Technology
Education Management Company, 11-50 employeesRedHorse CRM
No score
No answers yet
No answers on this topic
Alternatives Considered
Creatio
The user-friendliness of Creatio was a big selling point along with the low-code initiatives, both of which were important to our business. With Salesforce, unlimited wasn't really unlimited. You couldn't deploy an on-site instance and the overall cost of the system far outweighed the ROI. These are all things Creatio offers, out-of-the-box.
CRM Administrator
USEAFinancial Services, 11-50 employees
RedHorse CRM
As a CRM systems provider for 25+ years we have worked with a number of CRM products but so far none have the complete feature set like RedHorse. Salesforce.com gets very expensive for clients very quickly even though it is a good product. MS Dynamics CRM is a reasonable system but is very complex and expensive to maintain and/or customize.RedHorse provides the best of both along with the ease of use and non-complex customization.
President / CTO
TeamAutomationInformation Technology and Services, 1-10 employees
Return on Investment
Creatio
- Communication between sales representatives, vendors, and customers helps improve sales.
- Automating the sales process has allowed us to land more deals via opportunity management tools.
- No coding or manual sales processes are involved, hence we make zero errors when enhancing sales procedures.
Associate Director - Digital Technology and Consumer Markets
BTI Executive SearchHuman Resources, 51-200 employees
RedHorse CRM
- RedHorse allows our team to focus on producing results for clients in a prompt and accurate manner.
- Information is always available and the system is quick so our team and our clients appreciate the application.
- Quoting a client is a breeze and the system is flexible.
President / CTO
TeamAutomationInformation Technology and Services, 1-10 employees