What users are saying about
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Top Rated
66 Ratings
2 Ratings

Creatio

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Top Rated
66 Ratings
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Score 9.1 out of 100
2 Ratings
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Score 7.2 out of 100

Feature Set Ratings

    Low-Code Development

    9.3

    Creatio

    93%

    RedHorse CRM

    Feature Set Not Supported
    N/A
    Creatio ranks higher in 6/6 features

    Visual Modeling

    9.2
    92%
    27 Ratings
    N/A
    0 Ratings

    Drag-and-drop Interfaces

    9.4
    94%
    29 Ratings
    N/A
    0 Ratings

    Platform Security

    9.5
    95%
    28 Ratings
    N/A
    0 Ratings

    Platform User Management

    9.2
    92%
    30 Ratings
    N/A
    0 Ratings

    Reusability

    9.1
    91%
    28 Ratings
    N/A
    0 Ratings

    Platform Scalability

    9.2
    92%
    29 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Creatio

    Feature Set Not Supported
    N/A
    9.1

    RedHorse CRM

    91%
    RedHorse CRM ranks higher in 8/8 features

    Customer data management / contact management

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Workflow management

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Territory management

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Opportunity management

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Contract management

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Quote & order management

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Interaction tracking

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Customer Service & Support

    Creatio

    Feature Set Not Supported
    N/A
    8.2

    RedHorse CRM

    82%
    RedHorse CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Call center management

    N/A
    0 Ratings
    6.4
    64%
    1 Rating

    Help desk management

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Marketing Automation

    Creatio

    Feature Set Not Supported
    N/A
    8.6

    RedHorse CRM

    86%
    RedHorse CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Email marketing

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    CRM Project Management

    Creatio

    Feature Set Not Supported
    N/A
    9.1

    RedHorse CRM

    91%
    RedHorse CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Billing and invoicing management

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Reporting

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    CRM Reporting & Analytics

    Creatio

    Feature Set Not Supported
    N/A
    7.3

    RedHorse CRM

    73%
    RedHorse CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Pipeline visualization

    N/A
    0 Ratings
    4.5
    45%
    1 Rating

    Customizable reports

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Customization

    Creatio

    Feature Set Not Supported
    N/A
    8.6

    RedHorse CRM

    86%
    RedHorse CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Custom objects

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Scripting environment

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    API for custom integration

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Social CRM

    Creatio

    Feature Set Not Supported
    N/A
    6.4

    RedHorse CRM

    64%
    RedHorse CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    6.4
    64%
    1 Rating

    Social engagement

    N/A
    0 Ratings
    6.4
    64%
    1 Rating

    Integrations with 3rd-party Software

    Creatio

    Feature Set Not Supported
    N/A
    6.8

    RedHorse CRM

    68%
    RedHorse CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Compensation management

    N/A
    0 Ratings
    4.5
    45%
    1 Rating

    Platform

    Creatio

    Feature Set Not Supported
    N/A
    7.3

    RedHorse CRM

    73%
    RedHorse CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Security

    Creatio

    Feature Set Not Supported
    N/A
    9.1

    RedHorse CRM

    91%
    RedHorse CRM ranks higher in 1/1 features

    Role-based user permissions

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Attribute Ratings

    • Creatio is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.2

    Creatio

    92%
    52 Ratings
    9.1

    RedHorse CRM

    91%
    1 Rating

    Likelihood to Renew

    9.1

    Creatio

    91%
    2 Ratings

    RedHorse CRM

    N/A
    0 Ratings

    Usability

    9.2

    Creatio

    92%
    36 Ratings

    RedHorse CRM

    N/A
    0 Ratings

    Support Rating

    9.2

    Creatio

    92%
    35 Ratings

    RedHorse CRM

    N/A
    0 Ratings

    Likelihood to Recommend

    Creatio

    Contracts are a big part of our business, and being able to create tracking and dashboards for this has made our contracts process so much smoother. Also, being able to integrate docu-sign means you can do everything through the system, rather than having to go back and forth and duplicate things.
    Lisa Taylor | TrustRadius Reviewer

    RedHorse CRM

    RedHorse CRM is not well suited for organizations that need full web access. It is not currently a SaaS application but can be used with Amazon and similar hosted servers.
    Randy Tucker | TrustRadius Reviewer

    Pros

    Creatio

    • Creatio's client success team is super. The team is collaborative, solution-oriented, and client-driven. We have weekly meetings with the team. They show up prepared with solutions/ideas to business requests and they are clearly engaged.
    • Creatio's infrastructure team has been critical to our ability to execute our cloud strategy. They have worked with us to set up our testing and production environments within Azure, assisted in testing, and are responsive and flexible to our unique requirements.
    • Creatio has been very flexible to requests for customization. We have taken their low-code out-of-the-box solution and "Ringlerized" it. The benefit for us is an application that meets our niche business needs.
    Butch Knowlton | TrustRadius Reviewer

    RedHorse CRM

    • Customer information management - retain complete information about the client, their company, social media conversations, product ownership and so on.
    • Sales process drive and automation - integrates with Constant Contact to provide marketing support for your sales team.
    • Customer support (Ticketing) - complete time and technology management. Know how many issues are arising and the response time to solutions. Create knowledge base as issues are resolved.
    • Integration to QuickBooks - Connects directly to QuickBooks in a manner that is solid and easy to use while maintaining security. Your sales and support team sees just what they need to see.
    Randy Tucker | TrustRadius Reviewer

    Cons

    Creatio

    • Documentation could sometimes be more intuitive
    • Lots of third-party applications, so frustrating when only the connector you need is missing
    • The possibilities are very large, so it is difficult to properly channel resources and needs within the company regarding this platform
    Jacob Grabowski | TrustRadius Reviewer

    RedHorse CRM

    • Really RedHorse is so full featured that it has few areas that need improvement. One feature that is not present but will be addressed in the future is true SaaS implementations.
    Randy Tucker | TrustRadius Reviewer

    Pricing Details

    Creatio

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0 per month per user

    Creatio Editions & Modules

    On-premise Edition
    Studio Creatio Enterprise$251
    Studio Creatio Free$01
    1. per user/per month
    SaaS Edition
    Studio Creatio Free$01
    Studio Creatio Enterprise$251
    Sales Creatio Team Edition$301
    Sales Creatio Commerce Edition$351
    Sales Creatio Enterprise Edition$601
    1. per month per user
    Additional Pricing Details

    RedHorse CRM

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional
    $895

    Starting Price

    $9 Per Seat per Month

    RedHorse CRM Editions & Modules

    Edition
    RedHorse CRM Complete Edition$441
    RedHorse CRM Essential Edition$291
    RedHorse CRM Core Edition$91
    RedHorse Mobile$101
    1. Per Seat per Month
    Additional Pricing Details
    Each edition is available as a perpetual license.

    Likelihood to Renew

    Creatio

    Creatio 9.1
    Based on 2 answers
    I don't think we could be without it now.
    Lisa Taylor | TrustRadius Reviewer

    RedHorse CRM

    No score
    No answers yet
    No answers on this topic

    Usability

    Creatio

    Creatio 9.2
    Based on 36 answers
    The user interface of Creatio is quite friendly. It is intuitive for new users to start using the software. It is also fairly straightforward to setup. Business users are able to become productive with Creatio in a short amount of time due to an easy to use design. I find the design intuitive overall.
    Naveen Gabrani | TrustRadius Reviewer

    RedHorse CRM

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Creatio

    Creatio 9.2
    Based on 35 answers
    Support is really good. Maybe it is because we had a dedicated support manager. But still, all issues were resolved timely. There were too many at the beginning, but now when we solved most of the problems we contact our support manager mostly before the updates. We have a testing platform to test all updates.
    Anonymous | TrustRadius Reviewer

    RedHorse CRM

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Creatio

    The user-friendliness of Creatio was a big selling point along with the low-code initiatives, both of which were important to our business. With Salesforce, unlimited wasn't really unlimited. You couldn't deploy an on-site instance and the overall cost of the system far outweighed the ROI. These are all things Creatio offers, out-of-the-box.
    Carl Moore | TrustRadius Reviewer

    RedHorse CRM

    As a CRM systems provider for 25+ years we have worked with a number of CRM products but so far none have the complete feature set like RedHorse. Salesforce.com gets very expensive for clients very quickly even though it is a good product. MS Dynamics CRM is a reasonable system but is very complex and expensive to maintain and/or customize.RedHorse provides the best of both along with the ease of use and non-complex customization.
    Randy Tucker | TrustRadius Reviewer

    Return on Investment

    Creatio

    • Communication between sales representatives, vendors, and customers helps improve sales.
    • Automating the sales process has allowed us to land more deals via opportunity management tools.
    • No coding or manual sales processes are involved, hence we make zero errors when enhancing sales procedures.
    Touch Kulchan | TrustRadius Reviewer

    RedHorse CRM

    • RedHorse allows our team to focus on producing results for clients in a prompt and accurate manner.
    • Information is always available and the system is quick so our team and our clients appreciate the application.
    • Quoting a client is a breeze and the system is flexible.
    Randy Tucker | TrustRadius Reviewer

    Screenshots

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