Creatio vs RedHorse CRM

Likelihood to Recommend

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.

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Carl Moore

CRM Administrator

USEAFinancial Services, 11-50 employees

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RedHorse CRM is not well suited for organizations that need full web access. It is not currently a SaaS application but can be used with Amazon and similar hosted servers.

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Randy Tucker

President / CTO

TeamAutomationInformation Technology and Services, 1-10 employees

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Feature Rating Comparison

Creatio

RedHorse CRM

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Creatio

RedHorse CRM

Case management

Call center management

Help desk management

Creatio

RedHorse CRM

Lead management

Email marketing

Creatio

Marketing automation

Compensation management

Creatio

RedHorse CRM

Mobile access

Pros

Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
The system is really easy to use. Users pick it up & love it immediately.
Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
Cost: Definitely competitive.

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Will Ludgate

Business/Systems Analyst (contract)

OKI Europe LtdPrinting, 201-500 employees

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Customer information management - retain complete information about the client, their company, social media conversations, product ownership and so on.
Sales process drive and automation - integrates with Constant Contact to provide marketing support for your sales team.
Customer support (Ticketing) - complete time and technology management. Know how many issues are arising and the response time to solutions. Create knowledge base as issues are resolved.
Integration to QuickBooks - Connects directly to QuickBooks in a manner that is solid and easy to use while maintaining security. Your sales and support team sees just what they need to see.

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Randy Tucker

President / CTO

TeamAutomationInformation Technology and Services, 1-10 employees

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Cons

Having more marketplace solutions that add to the system’s functionality would be great.
We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
We would also like to see some improvements to the customer portal.

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Tatyana Yaroshenko

Chief Marketing Officer

Be TechInformation Technology & Services, 11-50 employees

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Really RedHorse is so full featured that it has few areas that need improvement. One feature that is not present but will be addressed in the future is true SaaS implementations.

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Randy Tucker

President / CTO

TeamAutomationInformation Technology and Services, 1-10 employees

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Alternatives Considered

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.

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Vladlen Manastiretskiy

System Manager

National Property RescueReal Estate, 11-50 employees

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As a CRM systems provider for 25+ years we have worked with a number of CRM products but so far none have the complete feature set like RedHorse. Salesforce.com gets very expensive for clients very quickly even though it is a good product. MS Dynamics CRM is a reasonable system but is very complex and expensive to maintain and/or customize.RedHorse provides the best of both along with the ease of use and non-complex customization.

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Randy Tucker

President / CTO

TeamAutomationInformation Technology and Services, 1-10 employees

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Return on Investment

bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.

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Kenneth Harrington-Colon

Internal Systems Specialist

Creative Business Resources (CBR)Human Resources, 11-50 employees

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RedHorse allows our team to focus on producing results for clients in a prompt and accurate manner.
Information is always available and the system is quick so our team and our clients appreciate the application.
Quoting a client is a breeze and the system is flexible.

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Randy Tucker

President / CTO

TeamAutomationInformation Technology and Services, 1-10 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

$3,000*

* Per installation

Creatio Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$895*

* per 5 users

RedHorse CRM Editions & Modules

Edition

RedHorse CRM Complete Edition	$44¹
RedHorse CRM Essential Edition	$29¹
RedHorse CRM Core Edition	$9¹
RedHorse Mobile	$10¹

Per Seat per Month

Additional Pricing Details

Each edition is available as a perpetual license.

Rating Summary

Creatio

RedHorse CRM

Likelihood to Recommend

Creatio

RedHorse CRM

Feature Rating Comparison

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Forecasting

Pipeline visualization

Customizable reports

Custom fields

Custom objects

Scripting environment

API for custom integration

Single sign-on capability

Role-based user permissions

Social data

Social engagement

Marketing automation

Compensation management

Mobile access

Pros

Creatio

RedHorse CRM

Cons

Creatio

RedHorse CRM

Alternatives Considered

Creatio

RedHorse CRM

Return on Investment

Creatio

RedHorse CRM

Screenshots

Creatio

RedHorse CRM

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Creatio Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

RedHorse CRM Editions & Modules

Edition

Additional Pricing Details

Rating Summary

Add comparison