What users are saying about
Top Rated
34 Ratings
4 Ratings
Top Rated
34 Ratings
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Score 9.2 out of 100
4 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Zurmo

[Zurmo] doesn’t provide fresh information but also recounts the ways how to go through and how to tang the products in the marketplace to produce a successful commercial enterprise.
Lisa-jess Brown | TrustRadius Reviewer

Feature Rating Comparison

Low-Code Development

Creatio
9.5
Zurmo
Visual Modeling
Creatio
8.8
Zurmo
Drag-and-drop Interfaces
Creatio
10.0
Zurmo
Platform Security
Creatio
9.7
Zurmo
Platform User Management
Creatio
9.8
Zurmo
Reusability
Creatio
9.5
Zurmo
Platform Scalability
Creatio
9.3
Zurmo

Sales Force Automation

Creatio
Zurmo
9.2
Customer data management / contact management
Creatio
Zurmo
9.0
Workflow management
Creatio
Zurmo
9.0
Territory management
Creatio
Zurmo
9.0
Opportunity management
Creatio
Zurmo
10.0
Integration with email client (e.g., Outlook or Gmail)
Creatio
Zurmo
9.0
Contract management
Creatio
Zurmo
9.0
Quote & order management
Creatio
Zurmo
10.0
Interaction tracking
Creatio
Zurmo
9.0
Channel / partner relationship management
Creatio
Zurmo
9.0

Customer Service & Support

Creatio
Zurmo
9.0
Case management
Creatio
Zurmo
9.0
Call center management
Creatio
Zurmo
9.0
Help desk management
Creatio
Zurmo
9.0

Marketing Automation

Creatio
Zurmo
9.5
Lead management
Creatio
Zurmo
10.0
Email marketing
Creatio
Zurmo
9.0

CRM Project Management

Creatio
Zurmo
9.3
Task management
Creatio
Zurmo
10.0
Billing and invoicing management
Creatio
Zurmo
9.0
Reporting
Creatio
Zurmo
9.0

CRM Reporting & Analytics

Creatio
Zurmo
9.3
Forecasting
Creatio
Zurmo
10.0
Pipeline visualization
Creatio
Zurmo
9.0
Customizable reports
Creatio
Zurmo
9.0

Customization

Creatio
Zurmo
9.3
Custom fields
Creatio
Zurmo
9.0
Custom objects
Creatio
Zurmo
9.0
Scripting environment
Creatio
Zurmo
10.0
API for custom integration
Creatio
Zurmo
9.0

Security

Creatio
Zurmo
9.5
Single sign-on capability
Creatio
Zurmo
9.0
Role-based user permissions
Creatio
Zurmo
10.0

Social CRM

Creatio
Zurmo
9.5
Social data
Creatio
Zurmo
9.0
Social engagement
Creatio
Zurmo
10.0

Integrations with 3rd-party Software

Creatio
Zurmo
9.0
Marketing automation
Creatio
Zurmo
9.0
Compensation management
Creatio
Zurmo
9.0

Platform

Creatio
Zurmo
9.0
Mobile access
Creatio
Zurmo
9.0

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Zurmo

  • An outstanding application to collaborate with other societies to compare prices and to communicate with them for further product detail. It offers the best product price to rank in the market and nobody can deny its powerful impact on customers.
  • The best communicator to get the picture with different business details and supply them with the best user experience with good marketing articles. Customers can choose the product by watching reviews and can leave feedbacks for further advance. It provides a workable free version to use.
  • Its tracking email feature is good which tells when the email opens. The support is great and helpful. They keep communicating with you until the issue is resolved. Their technologies are up to date and according to trends. Their training sessions are available so you can quickly learn from there.
Lisa-jess Brown | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Zurmo

  • A must-have the diligence to satisfy the job requirements and available for all big and small commercial enterprises.
  • All data is stored on a cloud and this is the best application for all business details and promotions, but make sure to protect your data with passwords.
  • There is still some problem with some features while using it. Integration with other vendors and suppliers should be made better. It is not affordable for small enterprises. Its design is a little bit confusing feature
Lisa-jess Brown | TrustRadius Reviewer

Usability

Creatio

Creatio 8.6
Based on 6 answers
I would give Creatio all fives, but this software is designed for companies (multiple users, teams, and departments), so my ranking is influenced by feedbacks I heard from sales managers and other personnel working with Creatio. During the process of implementation, there were many issues. It took more than a year to set up everything for everyone. Creatio definitely needs someone within your company to be responsible for implementation tasks (user education, integrations, customization, testing)
Anonymous | TrustRadius Reviewer

Zurmo

Zurmo 9.0
Based on 1 answer
It helped us in making sales and marketing decisions in a better way.
Lisa-jess Brown | TrustRadius Reviewer

Support Rating

Creatio

Creatio 9.0
Based on 6 answers
Support is really good. Maybe it is because we had a dedicated support manager. But still, all issues were resolved timely. There were too many at the beginning, but now when we solved most of the problems we contact our support manager mostly before the updates. We have a testing platform to test all updates.
Anonymous | TrustRadius Reviewer

Zurmo

Zurmo 9.0
Based on 1 answer
It helped us increase our business in a better way and the overall platform helped us a lot in the different operations of our organization.
Lisa-jess Brown | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Zurmo

[Zurmo] did not only help our company as CRM but in sales and marketing too. It helped us increase our business in a better way and otherwise i have not interested other software.
Lisa-jess Brown | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Zurmo

  • It is the best collaborating tool to oversee line production. A company needs a good managing tool to provide new ideas and promotions.
  • Guests can have a safer idea to follow the product’s detail and ranking to get the suitable thing for themselves.is well suited for a large business that can afford good Customer management software for their company.
  • The overall platform helped us a lot in the different operations of our organization.
Lisa-jess Brown | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
Studio Creatio Enterprise$251
Studio Creatio Free$01
  1. per user/per month
Additional Pricing Details

Zurmo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zurmo Editions & Modules

Additional Pricing Details

Rating Summary

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