Creativity 365 vs. Mitel MiCollab

I think in a world where I have to churn out videos and other content for my business, I think that Creativity 365 really allows us in the office to be on the same page when it comes to getting stuff done. These days, especially with a lot of remote work, a collaborative effort can still feel like an individual one, but the coolest thing is that this software makes it feel less and less like that.

Incentivized

MiCollab is great for a large office to get users working from home and being able to use their home phone or cell phone like the desk phone at the office. This allows our live operators the ability to see if the end-user is on an active call before sending a new call to them. If you have a very small company of fewer than 10 people this might not be worth the investment as cell phones would work just as well.

Incentivized

• Different platforms integrations
• collaboration through teams, messaging, doc share
• Easy to use very simple for streamlining

• Mitel MiCollab is great for working remotely. The twinning feature to allow calls directed to my office phone to ring on my cell phone is extremely convenient.
• The feature that allows you to set which device you want to ring (desk phone, PC, cell phone) is great as even when I am in the office, I prefer to just use my cell phone.
• The customer support for the product is first-rate. They are always present and helpful when needed.

Incentivized

• Since it's a content creation toolset, it would be great if there was a photo editing tool.

• Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling
• Has chat feature to tag someone when they are on the phone, or you just don't want to call
• App for smartphone allows for desk phone to cell phone collaboration

Incentivized

It's very easy to use and setup for everyone who is tech savvy or not!

Incentivized

I contacted customer service once and got my problem solved very quickly.

Support is typically handled by a reseller. Buyers should evaluate the reseller as much as they evaluate Mitel for the product suite. The few times when the reseller was not able to handle the issue directly, Mitel did step up and quickly answer/address the question/issue.

Incentivized

Airtable has a free version that offers basic functionalities that Creativity 365 does not offer. Airtable integrates with 25 different applications and software to make collaboration easier, while Creativity 365 only integrates with 13. Even though key features of Creativity 365 and Airtable should matter you should also carefully explore the integrations provided by each product. Very often you will already be making use of various kinds of SaaS software in your company and it’s much more beneficial to choose software that integrates well with each other. If you do that you will be able to guarantee an effortless transfer of data between your teams and software used, which can significantly reduce the time spent on migrating between one solution and the next.

Incentivized

MiCollab was great as a VOIP solution and general team collaboration solution, but it lacked in some areas, such as the mobile app, complex configuration and set up as well as the lack of user customization. Overall, the system is serviceable, but seemed rather vanilla compared to its competitors

Incentivized

• simplified our editing process
• allowed our teams to collaborate better
• negative: Not everyone got adept at using it quickly

Incentivized

• I'm not a person in a position to really speak to this question as I'm only a user and not involved in purchasing such services. Overall, though, I believe we switched to this to save money and since we seem to be sticking with it, I have to assume that objective has been achieved.

Incentivized