Cross Identity vs. Zoho Vault

Password reset is where they perform well. The product is very economical compared to other SSO vendors But even with this price, there is a lot of improvement that is needed. The management is poised to make changes but the engineers at Cross Identity need to take their job more seriously in my opinion.

Incentivized

As I have many profiles and use many Email addresses for work, I need to keep them secure, so ZoHo is the best tool for me, where I can easily access my IDs and passwords and share them with my teammates. Before 3-4 months, I forgot my Master Password. At that time, I faced some issues with the login, but no worries, as it's my fault, but we can say that Zoho provides good security.

• Simple User interface makes it easy for the users and No training required.
• Password sharing capabilities helps a lot
• I can generate the new password directly from Zoho Vault which removes my headache of creating a strong password by using capital & small and special characters

Incentivized

• They recently changed the look/feel as an upgraded experience, but my team prefers the old look.
• The ability to share "chambers" (organized buckets of logins) should be a feature. Right now, we can create chambers, but not share them with other users. So everyone has to create their own chambers.
• I would appreciate the ability to have automated reminders from the system to update passwords or to change after a designated amount of time.

Incentivized

Our experience with Cross Identity has not been very good, particularly recently, we are in the middle of many issues, outages etc. The management has given us all kind of assurances but we are still waiting for the results to start show.

Incentivized

This rating is given based on: Ease in Importing and accessing passwords and credentials. It is more reliable whether it is browser or mobile. Autofill feature in Zoho Vault is quite helpful. Also provides two factor authentication with the feature of storing master password. We get an option to login to Zoho Vault via Authenticator or master password whichever is easy and convenient.

Support is not appropriate. I mean the product support ad managed services both. It would be great if they can introduce a more coherent project governance structure. Advise to management, please encourage your engineers to take their job little more seriously. The product is full of bugs and have not been tested thoroughly.

Incentivized

Never really needed to use the customer support of Zoho Vault, but all other Zoho services have excellent support and excellent forums to participate in, and I don't assume Zoho Vault would have anything less

Incentivized

IT Glue combined all our needs as an MSP. Vault was great until we got out of using Zoho Help Desk. We were able to monitor server information and client documentation better with IT Glue. Vault is easy to use, but in the end wasn't what we needed. Vault is a great program, but if you're looking to have a much more detailed password documentation system then I'd suggest looking for something similar to IT Glue where everything is combined together. Vault is great for passwords and passwords only.

Incentivized

Contract terms are fine. No complaints there.

Incentivized

professional services team is not very well versed with the the product from my experience. They should possess more knowledge to fix the issues more quickly.

Incentivized

• Time savings in collaboration with team members
• Secured password management and sharing resulting in almost 0 security incidents
• Helped in building client trust

Incentivized