What users are saying about
1 Rating
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Score 2 out of 100
18 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Crowdbase (discontinued)

I wouldn't suggest Crowdbasefor smaller companies, even for bigger companies a more integrated solution would be desirable. It may suit companies that want their collaboration separate from project management and CRM, but at least for our organisation it seems to make more sense to have most of our work tools in one place
Anonymous | TrustRadius Reviewer

Mattermost

Mattermost is a fantastic alternative to Slack and Microsoft Teams in terms of cost-effectiveness, simplicity of maintenance, and control over your business data. We chose Mattermost because our company's structure is cost-prohibitive for Slack and Microsoft Teams. Mattermost allows us the user control we need to attach external guest users to specific projects, as well as the security of knowing exactly where our business data is stored. A self-managed installation of Mattermost may not be as effective when applied to large, rapidly scaling teams as that may require more IT support than available - however they do provide a paid, managed option.
Jonathan Warren | TrustRadius Reviewer

Feature Rating Comparison

Communication

Crowdbase (discontinued)
7.0
Mattermost
9.1
Chat
Crowdbase (discontinued)
7.0
Mattermost
9.8
Notifications
Crowdbase (discontinued)
7.0
Mattermost
8.6
Discussions
Crowdbase (discontinued)
7.0
Mattermost
9.5
Surveys
Crowdbase (discontinued)
Mattermost
7.9
Internal knowledgebase
Crowdbase (discontinued)
Mattermost
8.9
Integrates with GoToMeeting
Crowdbase (discontinued)
Mattermost
9.0
Integrates with Gmail and Google Hangouts
Crowdbase (discontinued)
Mattermost
8.9
Integrates with Outlook
Crowdbase (discontinued)
Mattermost
10.0

Project Management

Crowdbase (discontinued)
Mattermost
8.9
Task Management
Crowdbase (discontinued)
Mattermost
8.7
Gantt Charts
Crowdbase (discontinued)
Mattermost
9.0
Scheduling
Crowdbase (discontinued)
Mattermost
9.0
Workflow Automation
Crowdbase (discontinued)
Mattermost
8.4
Mobile Access
Crowdbase (discontinued)
Mattermost
9.1
Search
Crowdbase (discontinued)
Mattermost
9.3
Visual planning tools
Crowdbase (discontinued)
Mattermost
9.0

File Sharing & Management

Crowdbase (discontinued)
Mattermost
8.4
Versioning
Crowdbase (discontinued)
Mattermost
9.0
Video files
Crowdbase (discontinued)
Mattermost
8.0
Audio files
Crowdbase (discontinued)
Mattermost
8.7
Document collaboration
Crowdbase (discontinued)
Mattermost
8.4
Access control
Crowdbase (discontinued)
Mattermost
8.9
Advanced security features
Crowdbase (discontinued)
Mattermost
9.0
Integrates with Google Drive
Crowdbase (discontinued)
Mattermost
8.0
Device sync
Crowdbase (discontinued)
Mattermost
7.1

Pros

Crowdbase (discontinued)

  • Collaboration
  • Interaction with staff
  • Great way to engage staff and support each other
Anonymous | TrustRadius Reviewer

Mattermost

  • I found this the smoothest app with advanced features that helps to express all feelings and knowledge properly. Its various tools and automation programs increase the collaboration with my clients.
  • I use Mattermost to interact with my team members and clients without any disturbance and interference.
  • It has an authentic search function that creates filtering automatically and provides amazing services.
Alex Charles | TrustRadius Reviewer

Cons

Crowdbase (discontinued)

  • It is very limited
  • Although it has an API it doesn't link to the services we use.
  • It isn't customisable like podio.
Anonymous | TrustRadius Reviewer

Mattermost

  • Audio/Video capability, implementation could be better (such as what current competitors have)
  • Customization could be better, with more options, such as theme, layout, and notifications
  • Some users have trouble with distinguishing between Teams and Channels, and are unsure of hierarchy or how to organize.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Crowdbase (discontinued)

No score
No answers yet
No answers on this topic

Mattermost

Mattermost 10.0
Based on 1 answer
Mattermost works perfectly within our company as a way to communicate seamlessly. I have had no issues with the product and continue to use it often while on and off site. The mobile app allows me to continue to communicate with my team even when I don't have my laptop with me.
Ryne Fiebig | TrustRadius Reviewer

Usability

Crowdbase (discontinued)

No score
No answers yet
No answers on this topic

Mattermost

Mattermost 5.2
Based on 4 answers
It's an extremely easy to use software, and I would recommend it to every company that is growing. I think they could improve their notification system, as it gets a little spammy sometimes and important notifications get lost. Also needs to improve the number of private chats that you are allowed to create.
María Lucía Santagata | TrustRadius Reviewer

Support Rating

Crowdbase (discontinued)

No score
No answers yet
No answers on this topic

Mattermost

Mattermost 7.5
Based on 11 answers
We have not had to contact support for Mattermost ever. All that we have needed has been available in the documentation or website. One of our DevOps team members set it up in a couple of hours. The whole team was using Mattermost that same day. No support needed.
Angela Goldsmith, PMP | TrustRadius Reviewer

Alternatives Considered

Crowdbase (discontinued)

Crowdbase's strength may lie in its ability to do just one main thing well, but for us this was a massive limitation. I know that it is not trying to be Podio and it is therefore unfair to compare the two but there are features that overlap. for us Podio was better suited.
Anonymous | TrustRadius Reviewer

Mattermost

Mattermost was in a class of its own when compared to a host of Microsoft solutions and ownCloud. MS products are always encumbered with ongoing licensing and maintenance costs, plus the cost of people to maintain the servers those run on. Mattermost runs on a cloud VM and is basically self-healing for the most part. ownCloud was almost a success, but never quite achieved that, and then ownCloud's licensing and custom development got in the way.
Anonymous | TrustRadius Reviewer

Return on Investment

Crowdbase (discontinued)

  • Encourages communication
  • Easy to use
  • Before crowdbase we never though of collaborating this way
Anonymous | TrustRadius Reviewer

Mattermost

  • It has reduced ticket quantity by a vast percentage, which has reduced costs due to less call being placed to the help desk
  • It has reduced email flow as well, which requires less management by Mail Administrators
  • It has made software developers within the organization very happy, as most of them are now ambassadors for Mattermost
Anonymous | TrustRadius Reviewer

Pricing Details

Crowdbase (discontinued)

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Crowdbase (discontinued) Editions & Modules

Additional Pricing Details

Mattermost

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mattermost Editions & Modules

Edition
Cloud Professional$10.001
Enterprise E10$3.251
Enterprise E20$8.501
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Crowdbase (discontinued)
2.0
Mattermost
9.3

Likelihood to Renew

Crowdbase (discontinued)
Mattermost
10.0

Usability

Crowdbase (discontinued)
Mattermost
5.2

Support Rating

Crowdbase (discontinued)
Mattermost
7.5

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