Crowdcast vs. Cvent Event Management

Crowdcast does a great job with live webinars and is one of the top ones available. They have continually improved the product and are coming out with a version two now with a cleaner, easier to use interface with some really cool features. The platform works well and most importantly the live webinars come in clearly and almost never fail. In the past year, things have worked very smoothly which is really a relief. As anyone who does lots of live videos knows, it's crucial to have a smooth, easy-to-use piece of tech that doesn't fail like Crowdcast. Chat comes in a lot better and the features are cooler than Zoom Webinars.

Incentivized

Cvent has been great for our large flagship conferences, roadshows, exec forums, and webinars. From registration and attendee management all the way to post-event engagement and everything in between. Its custom reporting has helped us present business cases when we needed to eliminate certain events and has also helped us navigate challenging recruitment times by calling out patterns and successes.

Incentivized

• Create live webinars
• Record webinars
• Respond to customers in chat and present offers and polls

Incentivized

• Event registration - manages different registration types for different programming.
• Audience Segmentation - from sessions to event emails to push notifications, Cvent's audience segmentation saves us so much time.
• Training - Cvent has a vast library of help articles and community questions and answers to help both new and seasoned users.

• Chat replay does not repeat in realtime like Facebooks live video replays
• New registrants aren't automatically added to email platform, have to download list.

Incentivized

• Growth emphasis seems slanted towards trade shows and events vendor integrations (less so on educational/attendee features)
• Because of rapid incorporation of new functionality, documentation can lag behind the current platform
• Complexity is growing, so the platform requires a significant investment of time and coordination to fully leverage

Incentivized

I enjoy the app and what it has to offer. It makes working in events a lot easier! Before I would have to go to our warehouse and print name badges and write out different names if they needed it. Attendees also did not have access to our breakout sessions. Now, I can adjust names onsite and we can allow attendees to access our sessions before the event begins

Incentivized

It takes a bit of work to really understand how the system works and what is connected. But it is worth it to take the time, do the training to learn. Once you get the Ah Ha moment, then everything starts to flow better, and you can see how it will work.

Incentivized

It's not very often the platform has switched off or had errors. That only occurs when multiple people are usually in the same events making changes. On our end it usually slows the platform down , not an often occurrence

Incentivized

It works well, integrated into other platforms hasn't cause problems. However saying that it cause other platforms such as iCapture to work slower and slightly glitchy- this has been raised but for now its a put up with it type of issue. This has only recently started happening

Incentivized

The company offers 24/7 customer support, including phone, email, and chat support, to ensure that we can get help when we need it. Additionally, the platform has a comprehensive help center and knowledge base, including user guides, tutorials, and FAQs, which help us troubleshoot issues on our own. Cvent also provides training and support resources, including onboarding assistance, live training sessions, and webinars, which help us get the most out of the platform. Overall, Cvent appears to be committed to providing excellent customer support and resources to its users, which can help ensure a positive user experience and successful events.

Incentivized

Our on-site trainer was very knowledgeable in the product and gave us very important pointers on best practices and how to perform tasks in the simplest manner

Incentivized

I have used the webinars and cvent community a lot to gain more knowledge. I am usually always able to find the answers I need

Incentivized

It would have been nice during implementation if we had received more pointers on how to organize our parked report folders, libraries, etc. to avoid the mess we find ourselves in today. If we had known ahead of time the limitations we could have planned better.

Incentivized

WebinarJam got really bad the last couple of years we used it (2 years ago). Crowdcast support has been better and doesn't fail like WebinarJam. Facebook had a bunch of issues as well and isn't the ideal solution in my opinion. Zoom Webinars provide a great video feed, but the chat options and overall functionality are limited.

Incentivized

There is no other tool that offers the same range of solutions as Cvent, all under one umbrella. With minimal reliance on APIs, client and associate data are more secure, making all stakeholders more comfortable with the software. All other solutions I looked at only solved one piece of the puzzle I was dealing with.

There are multiple people across our organisation who use CVENT Event Management. They do only use the simple features and thats mainly for registrations, but the simplicity of being able to duplicate events makes life easier for those members. They are able to duplicate events and keep them running smooth and take payments.

Incentivized

• Made our company more personal
• Allows for better interaction with customers
• Increased retention

Incentivized

• In our first year with Cvent Event Management, we had a 300% ROI
• We only really use Cvent Event Management for one major event each year, but we've always been able to recapture or exceed the investment each year. Definitely worth the investment.

Incentivized