Crowdcast vs. Cvent Event Management

Crowdcast does a great job with live webinars and is one of the top ones available. They have continually improved the product and are coming out with a version two now with a cleaner, easier to use interface with some really cool features. The platform works well and most importantly the live webinars come in clearly and almost never fail. In the past year, things have worked very smoothly which is really a relief. As anyone who does lots of live videos knows, it's crucial to have a smooth, easy-to-use piece of tech that doesn't fail like Crowdcast. Chat comes in a lot better and the features are cooler than Zoom Webinars.

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Cvent has been great for our large flagship conferences, roadshows, exec forums, and webinars. From registration and attendee management all the way to post-event engagement and everything in between. Its custom reporting has helped us present business cases when we needed to eliminate certain events and has also helped us navigate challenging recruitment times by calling out patterns and successes.

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• Create live webinars
• Record webinars
• Respond to customers in chat and present offers and polls

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• Event registration - manages different registration types for different programming.
• Audience Segmentation - from sessions to event emails to push notifications, Cvent's audience segmentation saves us so much time.
• Training - Cvent has a vast library of help articles and community questions and answers to help both new and seasoned users.

• Chat replay does not repeat in realtime like Facebooks live video replays
• New registrants aren't automatically added to email platform, have to download list.

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• Growth emphasis seems slanted towards trade shows and events vendor integrations (less so on educational/attendee features)
• Because of rapid incorporation of new functionality, documentation can lag behind the current platform
• Complexity is growing, so the platform requires a significant investment of time and coordination to fully leverage

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We are very pleased with the features that Cvent gives us. The ease of use and the immediate support when something does stump us. Cvent provides us with everything that we need to run a successful event. The only reason I did not Rate Cvent as a 10 is the cost

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Super simple to use once configured. The solutions guide you through the process and the training resources and community fill in anything you can't figure out. Technical and non-technical users alike will be able to figure out how to successfully use the system.

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There have been a few times when the system has gone down in the midst of registration. It can be frustrating but know that it does happen at times

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When pulling reports and it can sometimes lag a bit and that can be frustrating when you are trying to get things done on a timeline

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The company offers 24/7 customer support, including phone, email, and chat support, to ensure that we can get help when we need it. Additionally, the platform has a comprehensive help center and knowledge base, including user guides, tutorials, and FAQs, which help us troubleshoot issues on our own. Cvent also provides training and support resources, including onboarding assistance, live training sessions, and webinars, which help us get the most out of the platform. Overall, Cvent appears to be committed to providing excellent customer support and resources to its users, which can help ensure a positive user experience and successful events.

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Our on-site trainer was very knowledgeable in the product and gave us very important pointers on best practices and how to perform tasks in the simplest manner

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It was all self-driven and I had to do a lot of searching around in the community to get answers.

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It would have been nice during implementation if we had received more pointers on how to organize our parked report folders, libraries, etc. to avoid the mess we find ourselves in today. If we had known ahead of time the limitations we could have planned better.

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WebinarJam got really bad the last couple of years we used it (2 years ago). Crowdcast support has been better and doesn't fail like WebinarJam. Facebook had a bunch of issues as well and isn't the ideal solution in my opinion. Zoom Webinars provide a great video feed, but the chat options and overall functionality are limited.

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There is no other tool that offers the same range of solutions as Cvent, all under one umbrella. With minimal reliance on APIs, client and associate data are more secure, making all stakeholders more comfortable with the software. All other solutions I looked at only solved one piece of the puzzle I was dealing with.

I can see how this can help small AND large companies as they continue to grow

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• Made our company more personal
• Allows for better interaction with customers
• Increased retention

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• Cvent Event Management has definitely provided great value with our exhibitors. It's a well organized system that they all trust and utilize each year now.
• Cvent Event Management has also provided positive ROI on the app front. Our clients rely on the app to share information and it's saved us a lot of money in paper printing costs!

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info