Cvent is perfect for virtual, in-person and hybrid events
Updated April 09, 2023
Cvent is perfect for virtual, in-person and hybrid events
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cvent Event Management
The Cvent Event Management tool is being used across the whole organization to help set up virtual and in-person events with employees and clients all over the world. It's a powerful tool to maintain a clear record of who has registered for an event and who hasn't, allowing us to get clear reports for marketing use. So far, the only issues we are having are because our account is so big and we handle so many events at the same time (50+ per month), creating hundred of reports every months and importing as many contact groups (with thousands of contacts), documents and images, that it's looking a bit cluttered on the backend. Reports can be mass deleted, but documents, images and contact groups must be deleted one by one. Contacts, on the other hand, cannot be removed, even if they are no longer valid, so we need to merge the outdated contacts with each other to "delete" them
- Send invitation to huge amounts of people
- Making reports for easy access to the data
- Allow integration with virtual platforms such as On24, Zoom and MS Teams
- Session emails can't have multiple customized headers and footers
- Widgets can't be easily duplicated across several emails
- Some functions enabled for website design are not enabled for email design
- Virtual session links cannot be imported
- It's intuitive and easy to use
- Allows us to use our brand themes and layouts
- Lets us have hundreds of reports for the large amount of events we have
- Cvent helped our company to gain more clients during the pandemic
- Virtual meetings let us reach out to more people than in-person events
- We have clear records of all the clients that have attended any of our events
Do you think Cvent Event Management delivers good value for the price?
Yes
Are you happy with Cvent Event Management's feature set?
Yes
Did Cvent Event Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Cvent Event Management go as expected?
Yes
Would you buy Cvent Event Management again?
Yes
Cvent Event Management Feature Ratings
Using Cvent Event Management
100 - Most members of Accenture’s event planning team are looking to find new clients for the company or to inform current clients of any important updates and events. They also organize team-building activities for other company members. Overall, we have a wide variety of business functions representatives working with Cvent in creating and organizing events.
50 - Event planners: Individuals with experience in event planning, logistics, and project management are often required to oversee the planning and execution of events using the Cvent platform.
Technical support: Cvent is a complex platform with a range of technical components, so technical support personnel with expertise in software development, database management, and system administration are essential to ensure that the platform is running smoothly.
Marketing and branding: Individuals with experience in marketing and branding are needed to create and execute effective marketing strategies that promote events and increase attendance.
Data analysts: With Cvent's data analytics capabilities, data analysts are needed to analyze event data, identify trends, and provide insights that can help improve future events.
Customer service: To ensure a positive attendee experience, customer service personnel with excellent communication skills and the ability to troubleshoot problems are needed to provide support and address any issues that arise.
Design and creative: Individuals with design and creative skills are needed to create visually appealing event websites, email templates, and other materials that promote events and engage attendees.
Sales: Sales personnel are needed to help sell event tickets, sponsorships, and other event-related products or services.
Technical support: Cvent is a complex platform with a range of technical components, so technical support personnel with expertise in software development, database management, and system administration are essential to ensure that the platform is running smoothly.
Marketing and branding: Individuals with experience in marketing and branding are needed to create and execute effective marketing strategies that promote events and increase attendance.
Data analysts: With Cvent's data analytics capabilities, data analysts are needed to analyze event data, identify trends, and provide insights that can help improve future events.
Customer service: To ensure a positive attendee experience, customer service personnel with excellent communication skills and the ability to troubleshoot problems are needed to provide support and address any issues that arise.
Design and creative: Individuals with design and creative skills are needed to create visually appealing event websites, email templates, and other materials that promote events and engage attendees.
Sales: Sales personnel are needed to help sell event tickets, sponsorships, and other event-related products or services.
- Organizing Women's Day activities
- Organizing Pride Month activities
- Reaching out to potential clients
- Invitations to team building activities
- Informing the whole company about charity events
- Hosting mindfulness sessions during the quarentine
- Recruiting candidates
- Reaching out to alumni
Evaluating Cvent Event Management and Competitors
- Integration with Other Systems
- Ease of Use
- Comprehensive event management solution: Cvent Event Management provides a wide range of features and tools to help plan, promote, and manage events, all in one platform. This saves time and resources compared to using multiple tools or platforms to manage an event.
- Customizable: The platform offers a high level of customization, allowing us to tailor the platform to our needs, including branding, registration forms, and attendee communication.
- Robust data analytics: Cvent Event Management provides detailed data analytics and reporting, enabling us to gain insights into attendee behavior, event performance, and return on investment (ROI).
- Streamlined event registration: The platform simplifies event registration, making it easy for attendees to sign up, select sessions, and manage their event schedule.
- Attendee engagement: Cvent Event Management offers a range of tools for networking, interacting with other attendees, and engaging with event content, all of which can enhance the overall attendee experience.
- Real-time reporting: The platform offers real-time reporting, enabling event organizers to track attendance, monitor event progress, and make informed decisions based on up-to-date data.
- Excellent customer support: Cvent offers 24/7 customer support, ensuring that we can get help when they need it and minimize any disruptions to our event planning and execution.
I would not change my decision.
Cvent Event Management Implementation
Cvent Event Management Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success | None |
The company offers 24/7 customer support, including phone, email, and chat support, to ensure that users can get help when they need it. Additionally, the platform has a comprehensive help center and knowledge base, including user guides, tutorials, and FAQs, which can help users troubleshoot issues on their own. Cvent also provides training and support resources to its users, including onboarding assistance, live training sessions, and webinars, which can help users get the most out of the platform. Overall, Cvent appears to be committed to providing excellent customer support and resources to its users, which can help ensure a positive user experience and successful events.
There was one conference where the organizer was experiencing technical difficulties with the platform minutes before the doors were scheduled to be open to guests. Despite their best efforts, they were unable to resolve the issue on their own and contact Cvent's support team for assistance. The support representative began troubleshooting the issue right away and was able to identify the problem in less than 2 minutes. The representative guided the organizer through the steps to fix the problem and took the time to ensure that the organizer was satisfied with the solution. The representative also provided helpful tips and best practices for future events. The event organizer was able to resolve the issue quickly and without disrupting their event, ensuring a successful outcome.
Using Cvent Event Management
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Well integrated Consistent Quick to learn Convenient | None |
- Creating the invitations
- Creating templates
- Setting up the registration
- Importing bulk guest lists
- Integrations with APIs
Yes - Cvent Event Management offers a mobile application that is designed to help event organizers manage their events on the go. The mobile interface is designed to provide a similar level of functionality and usability as the desktop version, allowing organizers to manage their events from anywhere.
The mobile interface offers a range of features and functionalities, including attendee check-in, session scanning, lead retrieval, and real-time reporting. The interface is optimized for mobile devices, ensuring that it is easy to navigate and use on smaller screens.
Overall, the mobile interface is highly functional and user-friendly. We had positive experiences using the mobile application, citing its ease of use, comprehensive feature set, and real-time reporting capabilities as key benefits. However, as with any mobile application, this may depend on factors such as network connectivity and the performance of the device.
The mobile interface offers a range of features and functionalities, including attendee check-in, session scanning, lead retrieval, and real-time reporting. The interface is optimized for mobile devices, ensuring that it is easy to navigate and use on smaller screens.
Overall, the mobile interface is highly functional and user-friendly. We had positive experiences using the mobile application, citing its ease of use, comprehensive feature set, and real-time reporting capabilities as key benefits. However, as with any mobile application, this may depend on factors such as network connectivity and the performance of the device.