We love Cvent
Updated April 13, 2020
We love Cvent
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cvent Event Management
We use it to build websites for our events, collect registration data and provide reports. We also use it to pull information into CrowdCompass so we can produce mobile apps for some events. It is used by our group travel department. It is a one stop shop for our registration processes.
- The new Flex registration has revolutionized the websites we are able to produce for our clients.
- The ability to connect to GDS systems and pull in registrants directly is wonderful when it comes to pulling arrival and departure manifests.
- It is a straightforward tool that makes daily life easier in the event industry.
- Nothing that I can think of at this moment.
- It has helped us work smarter and not harder as we are able to get most everything we need out of one place.
It is much better than the tools we have used in the past. It has more feature than we had before and a much better mobile app associated with it. The websites that can be produced are much better than I could before when using our previous tool. I wouldn't ever go back to the old.
Do you think Cvent Event Management delivers good value for the price?
Yes
Are you happy with Cvent Event Management's feature set?
Yes
Did Cvent Event Management live up to sales and marketing promises?
Yes
Did implementation of Cvent Event Management go as expected?
Yes
Would you buy Cvent Event Management again?
Yes
Using Cvent Event Management
20 - Meeting planners, Web Builders, Air Agents, Managers
3 - We have 3 client services coordinators who are responsible for both building and maintaining our sites as well as creating reports to pull whatever pertinent information is needing by vendors or the client.
- Incentive Trips
- Tradeshows
- Business Meetings
- I can't think of any unexpected or innovative ways thus far
- Hoping to have more trade shows to better utilize some of the new tools associated with flex
Evaluating Cvent Event Management and Competitors
Yes - We replaced Certain due to the fact that they were not staying up with today's technology and their mobile app left something to be desired as it had very limited functionality.
- Product Features
- Product Usability
- Product Reputation
- Positive Sales Experience with the Vendor
- Third-party Reviews
The features Cvent had to offer far outperformed what we were previously using. It was a no brainer
I wouldn't
Cvent Event Management Implementation
Cvent Event Management Training
- Online training
- In-person training
- Self-taught
I used a combination of self-taught, online and in-person training. I definitely do not think I could have fully grasped everything with only being self-taught.
Configuring Cvent Event Management
No - we have not done any customization to the interface
Some - we have added small pieces of custom code - In the old build we would use some code to make our websites look more modern and it was difficult at times trying to determine exactly what we needed to change in order to get the end result we wanted. With Flex we no longer have to do that.
Cvent Event Management Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
There isn't one that stands out more than the other. I feel like every single time I have contacted support they do all they can to resolve my problem even if it does end up taking more time that I would like.
Using Cvent Event Management
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | None |
- with Flex creating a robust website is much easier
- integrating air itineraries into Cvent
- pulling reports on the registration information
- in the past setting up registration forms was a bit cumbersome but with Flex has become much easier
Cvent Event Management Reliability
Integrating Cvent Event Management
- Crowd Compass
- PNR Integration
integration for both were pretty simple, no major issues.
- none at this time
- File import/export
be patient and start as soon as you can
Relationship with Cvent
I believe we negotiated the pricing of the mobile apps that we would have included per year.
Upgrading Cvent Event Management
Yes - went smoothly
- More modern websites and registration experience with Flex
- ease of creating websites
- more new features for Flex including the travel module so we can fully integrate all of our programs with Flex