Likelihood to Recommend I would highly recommend CrowdStrike Falcon to any organization serious about bolstering its cybersecurity defenses. The platform's effectiveness in threat detection, proactive mitigation, and scalability make it a valuable asset in today's ever-evolving threat landscape. Despite some learning curves and integration challenges, the return on investment and the overall security enhancement justify its strong recommendation.
Read full review I think Mimecast is great for companies who want granular control over their email. Once it is setup, it really does just run along without IT needing to get involved too much. Any time we have 'issues' - such as incorrectly blocked emails or attachments, we can easily figure out what we need to do and how to fix it. Mimecast is great for teams who don't want to sit there all day and manage and look at emails. It would suit a large organisation who want deep control.
Read full review Pros The Log analysis is very detailed and easy to use. Prevent and block all type of malwares. Great threat intelligence which is very up-to-date with the recent cyber attacks very user friendly in access and management Automated feature of detecting, taking action and closing incidents using fusion workflow. Read full review Because all incoming and outgoing (with journaling setup for internal email) go through Mimecast it is a one-stop-shop for searching out emails from past months or years. It is light years better than using local archives such as .pst files. Since they touch all incoming email Mimecast is excellent our filtering out spam, malware and virus emails before it even gets to your server whether on-premise or in the cloud. Read full review Cons Sometimes updates to sensor versions fail, which requires manual intervention by internal staff members The variety of different administrative privilege levels is vast and sometimes confusing Proactive notifications confirming the health of the environment would be great instead of just reporting on potential issues Read full review The interface for the threat intel dashboard could use some updating Slowness in the console persists occassionally Read full review Likelihood to Renew Crowdstrike has a large suite of tools built for helping the engineers triage and respond to security event whenever identified. The ability to customize the security policies and implement more granular policies to different devices based on the functionality is unmatched. Crowdstrike provides so much of ability in a decent budget which ascertains the value for money or ROI.
Read full review It works perfectly and is really easy to manage when you understand the menu and how it works. It really is 'set and forget' with minor changes needed from time to time to blacklist and whitelist senders and domains. It makes our life really easy and gives us a lot of data to understand how or business and users operate.
Read full review Usability I think it is a complete and very trustful XDR platform, with very few False Positives. It is very well supported by highly skilled professionals on all levels: from pre-sales engineers, Customer Account Managers and support engineers.
Read full review Support Rating Support is generally pretty fast and gets right to the issue. We haven't had to use them much, fortunately, but the issues and questions we've had are usually answered quickly. The customer success manager/account manager you're assigned will also follow up with you on a regular cadence to ensure you're getting the most out of the subscription. There's not a whole lot of room to improve, other than the general confusion about what is/what is not covered in custom packages you're subscribed to. The initial purchase took much longer because of a package name changes and realignments of different modules into those packages.
Read full review Mimecast has a 24 hours phone hotline available to assist you with issues as they arise. This is the typical help desk situation where you reach level one and go to level two if this issue is extensive however I have found their level one techs to more than capable of dealing with most issues I have called about. The only negative I would mention is that their email support is less hardy when it comes to response time so I have grown to realize that calling is the only way to get timely support.
Read full review In-Person Training There is limited amount of learning that can be completed in an in-person training available. In my opinion, the self-paced learning provided by Falcon portal is more useful over in-person training. The support from Falcon is great and useful to overcome difficulties, if any.
Read full review Online Training The training provided by Crowdstrike Falcon is complete in terms of the depth of technical knowledge and teaches the users about going through with the platform. There are lots of jargons for different tools that Crowdstrike Falcon has and this training teaches them all which helps in managing the platform better. Plus, the regular knowledge checks are also very helpful for the end user.
Read full review I was shown the areas we would need to use and understand, along with the settings. It was perfect as it didn't go too deep.
Read full review Alternatives Considered CrowdStrike Falcon's cloud-native architecture gives it an edge in terms of scalability, ease of deployment, and real-time threat intelligence updates. The user interface of Falcon is intuitive and offers clear visibility into our organization's threat landscape. Our team felt more comfortable navigating Falcon's dashboard. CrowdStrike Falcon's API and integration capabilities meant we could easily incorporate it into our existing tech stack, enhancing our other tools. Falcon's seemed more flexible for our specific needs.
Read full review we were not using any other products before Mimecast. It is working perfectly as per our needs.
Read full review Return on Investment Centralized resource management means we need less tools to do the same job. EDR data is massive and has to be factored into the overall cost of the product. You are exponentially punished for more devices. CS has allowed larger coverage over devices and has discovered massive pockets of no protections. Read full review Saves time and manpower as the console can easily be managed by 1 person Using the continuity feature could potentially save an email outage from preventing an organization from conducting business. Read full review ScreenShots