What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.4 out of 100
365 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Feature Set Ratings

    Online Storefront

    9.2

    Customer Focus

    92%

    QuickBooks Desktop Premier

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 9/9 features

    Product catalog & listings

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Product management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Bulk product upload

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Branding

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Mobile storefront

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Product variations

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Website integration

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Visual customization

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    CMS

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Online Shopping Cart

    9.0

    Customer Focus

    90%

    QuickBooks Desktop Premier

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 1/1 features

    Checkout user experience

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    eCommerce Marketing

    8.0

    Customer Focus

    80%

    QuickBooks Desktop Premier

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 2/2 features

    Personalized recommendations

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    SEO

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    eCommerce Business Management

    9.0

    Customer Focus

    90%

    QuickBooks Desktop Premier

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 2/2 features

    Shipping

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Custom functionality

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Payroll Management

    Customer Focus

    Feature Set Not Supported
    N/A
    8.7

    QuickBooks Desktop Premier

    87%
    QuickBooks Desktop Premier ranks higher in 5/5 features

    Pay calculation

    N/A
    0 Ratings
    7.6
    76%
    45 Ratings

    Benefit plan administration

    N/A
    0 Ratings
    10.0
    100%
    20 Ratings

    Direct deposit files

    N/A
    0 Ratings
    8.0
    80%
    36 Ratings

    Salary revision and increment management

    N/A
    0 Ratings
    9.9
    99%
    27 Ratings

    Reimbursement management

    N/A
    0 Ratings
    8.1
    81%
    29 Ratings

    Customization

    Customer Focus

    Feature Set Not Supported
    N/A
    1.3

    QuickBooks Desktop Premier

    13%
    QuickBooks Desktop Premier ranks higher in 2/2 features

    API for custom integration

    N/A
    0 Ratings
    1.3
    13%
    15 Ratings

    Plug-ins

    N/A
    0 Ratings
    1.3
    13%
    20 Ratings

    Security

    Customer Focus

    Feature Set Not Supported
    N/A
    7.6

    QuickBooks Desktop Premier

    76%
    QuickBooks Desktop Premier ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    5.2
    52%
    42 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    9.9
    99%
    40 Ratings

    Reporting & Analytics

    Customer Focus

    Feature Set Not Supported
    N/A
    6.4

    QuickBooks Desktop Premier

    64%
    QuickBooks Desktop Premier ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    5.5
    55%
    47 Ratings

    Standard reports

    N/A
    0 Ratings
    7.4
    74%
    55 Ratings

    Custom reports

    N/A
    0 Ratings
    6.3
    63%
    53 Ratings

    General Ledger and Configurable Accounting

    Customer Focus

    Feature Set Not Supported
    N/A
    8.2

    QuickBooks Desktop Premier

    82%
    QuickBooks Desktop Premier ranks higher in 21/21 features

    Accounts payable

    N/A
    0 Ratings
    8.4
    84%
    57 Ratings

    Accounts receivable

    N/A
    0 Ratings
    8.4
    84%
    58 Ratings

    Cash management

    N/A
    0 Ratings
    9.0
    90%
    53 Ratings

    Bank reconciliation

    N/A
    0 Ratings
    10.0
    100%
    56 Ratings

    Expense management

    N/A
    0 Ratings
    8.7
    87%
    55 Ratings

    Time tracking

    N/A
    0 Ratings
    7.5
    75%
    27 Ratings

    Fixed asset management

    N/A
    0 Ratings
    7.8
    78%
    38 Ratings

    Multi-currency support

    N/A
    0 Ratings
    9.0
    90%
    18 Ratings

    Multi-division support

    N/A
    0 Ratings
    8.9
    89%
    32 Ratings

    Regulations compliance

    N/A
    0 Ratings
    5.2
    52%
    19 Ratings

    Electronic tax filing

    N/A
    0 Ratings
    9.9
    99%
    28 Ratings

    Self-service portal

    N/A
    0 Ratings
    8.1
    81%
    17 Ratings

    Global Financial Support

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Primary and Secondary Ledgers

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Intercompany Accounting

    N/A
    0 Ratings
    9.0
    90%
    8 Ratings

    Localizations

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Journals and Reconciliations

    N/A
    0 Ratings
    9.5
    95%
    13 Ratings

    Enterprise Accounting

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    Configurable Accounting

    N/A
    0 Ratings
    7.1
    71%
    6 Ratings

    Centralized Rules Framework

    N/A
    0 Ratings
    9.9
    99%
    3 Ratings

    Standardized Processes

    N/A
    0 Ratings
    5.8
    58%
    7 Ratings

    Inventory Management

    Customer Focus

    Feature Set Not Supported
    N/A
    3.7

    QuickBooks Desktop Premier

    37%
    QuickBooks Desktop Premier ranks higher in 4/4 features

    Inventory tracking

    N/A
    0 Ratings
    4.6
    46%
    35 Ratings

    Automatic reordering

    N/A
    0 Ratings
    1.1
    11%
    15 Ratings

    Location management

    N/A
    0 Ratings
    8.0
    80%
    19 Ratings

    Manufacturing module

    N/A
    0 Ratings
    1.1
    11%
    17 Ratings

    Order Management

    Customer Focus

    Feature Set Not Supported
    N/A
    7.5

    QuickBooks Desktop Premier

    75%
    QuickBooks Desktop Premier ranks higher in 7/7 features

    Pricing

    N/A
    0 Ratings
    9.9
    99%
    30 Ratings

    Order entry

    N/A
    0 Ratings
    10.0
    100%
    31 Ratings

    Credit card processing

    N/A
    0 Ratings
    9.0
    90%
    26 Ratings

    Cost of goods sold

    N/A
    0 Ratings
    7.4
    74%
    34 Ratings

    Order Orchestration

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    End-to-end order visibility

    N/A
    0 Ratings
    1.1
    11%
    4 Ratings

    Order exception Resolution

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Attribute Ratings

    • Customer Focus is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Customer Focus

    90%
    1 Rating
    6.8

    QuickBooks Desktop Premier

    68%
    62 Ratings

    Likelihood to Renew

    Customer Focus

    N/A
    0 Ratings
    1.3

    QuickBooks Desktop Premier

    13%
    12 Ratings

    Usability

    Customer Focus

    N/A
    0 Ratings
    8.1

    QuickBooks Desktop Premier

    81%
    13 Ratings

    Availability

    Customer Focus

    N/A
    0 Ratings
    9.1

    QuickBooks Desktop Premier

    91%
    10 Ratings

    Performance

    Customer Focus

    N/A
    0 Ratings
    5.7

    QuickBooks Desktop Premier

    57%
    8 Ratings

    Support Rating

    Customer Focus

    N/A
    0 Ratings
    6.0

    QuickBooks Desktop Premier

    60%
    18 Ratings

    Online Training

    Customer Focus

    N/A
    0 Ratings
    1.0

    QuickBooks Desktop Premier

    10%
    1 Rating

    Implementation Rating

    Customer Focus

    N/A
    0 Ratings
    7.2

    QuickBooks Desktop Premier

    72%
    14 Ratings

    Product Scalability

    Customer Focus

    N/A
    0 Ratings
    6.2

    QuickBooks Desktop Premier

    62%
    4 Ratings

    Likelihood to Recommend

    Customer Focus

    Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
    Marlon Seijas | TrustRadius Reviewer

    QuickBooks Desktop Premier

    QuickBooks Premier is not well suited to manufacturing industries, as it cannot handle the complicated inventory requirements of raw materials, work in process, and finished goods. Retailers and Wholesalers can use QuickBooks Premier as long as they have an add-on inventory tracking program or Point of Sale system that integrates with QuickBooks. Likewise, restaurants would need specialized restaurant software that integrates with QuickBooks Premier. Non-profits can use QuickBooks Premier non-profit edition, but if they use fund accounting, it will require some complicated work-arounds. QuickBooks Premier is well-suited to most construction trades, personal and professional services providers, small retailers, and rental property owners.
    Anonymous | TrustRadius Reviewer

    Pros

    Customer Focus

    • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
    • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
    • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
    Marlon Seijas | TrustRadius Reviewer

    QuickBooks Desktop Premier

    • The program is easy to learn and use. We can train our clients' personnel how to use the program with out difficulty.
    • It is easy for clients to generate bills and manage accounts receivable.
    • It is easy to manage accounts payable and allows clients to pay their bills electronically.
    • Transactions can be imported electronically for credit card and banking transactions.
    • It is easy to reconcile bank and credit card accounts.
    • We can import data generated by QuickBooks into our tax and accounting software.
    Anonymous | TrustRadius Reviewer

    Cons

    Customer Focus

    • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
    • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
    • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
    Marlon Seijas | TrustRadius Reviewer

    QuickBooks Desktop Premier

    • I would like to be able to choose how i want to view accounts receivable aging. I would like some flexibility to sort and choose how to present the data.
    • For a seasoned accountant, I would like to see some of the restrictive controls that are in place for novices to be able to be relaxed so that I can easily make some entries and adjust some balances that ordinarily a regular user would not be able to do.
    • I would like to see an easy way to clear old outstanding checks that need to be reversed without affecting prior balances/history.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Customer Focus

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required
    $249

    Starting Price

    $50 # of stores and users

    Customer Focus Editions & Modules

    Edition
    Standard$501
    Ultimate$991
    1. # of stores and users
    Additional Pricing Details

    QuickBooks Desktop Premier

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    QuickBooks Desktop Premier Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Customer Focus

    No score
    No answers yet
    No answers on this topic

    QuickBooks Desktop Premier

    QuickBooks Desktop Premier 1.3
    Based on 12 answers
    Because we have been extremely happy with the product and our organization tends to be creatures of habit. We rarely leave a product that works this well for the latest and greatest. Typically we follow the "if it's not broken, don't fix it rule". While QB does make changes we typically just roll with it. If we do find something we don't like we work through it until we fully understand its functionality.
    Tracie Jones | TrustRadius Reviewer

    Usability

    Customer Focus

    No score
    No answers yet
    No answers on this topic

    QuickBooks Desktop Premier

    QuickBooks Desktop Premier 8.1
    Based on 13 answers
    QuickBooks is an amazing tool that provides all of the necessary features needed to run the finances of a company. I would like for QuickBooks to provide better resources for training. There are many features that go unused because of lack of knowledge. Procore offers chatting and calls on their platform and they make it easy and accessible to get answers and solutions.
    Phillip Li | TrustRadius Reviewer

    Reliability and Availability

    Customer Focus

    No score
    No answers yet
    No answers on this topic

    QuickBooks Desktop Premier

    QuickBooks Desktop Premier 9.1
    Based on 10 answers
    This is very reliable software, the desktop version is fast. If there is a problem, it is most likely on your own hardware!
    Silvia Evans | TrustRadius Reviewer

    Performance

    Customer Focus

    No score
    No answers yet
    No answers on this topic

    QuickBooks Desktop Premier

    QuickBooks Desktop Premier 5.7
    Based on 8 answers
    It takes forever to load.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Customer Focus

    No score
    No answers yet
    No answers on this topic

    QuickBooks Desktop Premier

    QuickBooks Desktop Premier 6.0
    Based on 18 answers
    This is an awesome product and the support team is very knowledgeable. The product is mature, so there are not a lot of bugs and the support team really solves problems quickly. Usually it is a user error issue, but the support desk helps me out. I love the fact that it is US based support.
    Silvia Evans | TrustRadius Reviewer

    Implementation Rating

    Customer Focus

    No score
    No answers yet
    No answers on this topic

    QuickBooks Desktop Premier

    QuickBooks Desktop Premier 7.2
    Based on 14 answers
    It is important to do your research. There are tutorial videos online that could help new user of this accounting system. These tutorials are straightforward and easily understandable.
    Cristine Delos Santos | TrustRadius Reviewer

    Alternatives Considered

    Customer Focus

    Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
    Marlon Seijas | TrustRadius Reviewer

    QuickBooks Desktop Premier

    QuickBooks Premier handles most of my business functions efficiently in one package. It is not my "everything." I use Replicon for time rather than QuickBooks. I don't want my WIP data interfering with my accounting. I use PaySimple for it's web interface and back office processing. I don't have security issues since I don't have any credit card data in my possession. With today's identity theft environment, I have to protect myself as much as I can. Not having credit card data in my accounting software lets me sleep much better at night. Quicken will do basic accounting but does not have all the double entry accounting systems contained in QuickBooks. QuickBooks Online does much of the basic business functions but I don't like the pricing structure. As a professional accountant, that is very important to me. Bill.com provided a good service but the ability of QuickBooks to add bills and receipts to transactions makes it redundant.
    Andrea Campbell, CPA,CITP | TrustRadius Reviewer

    Scalability

    Customer Focus

    No score
    No answers yet
    No answers on this topic

    QuickBooks Desktop Premier

    QuickBooks Desktop Premier 6.2
    Based on 4 answers
    They're getting better. Still room for improvement.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Customer Focus

    • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
    • With the information the employee can develop more personalized relationships with the client.
    • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
    Marlon Seijas | TrustRadius Reviewer

    QuickBooks Desktop Premier

    • Since our financials are kept very up to date, it helps us compare our financial results to prior years and it is used for our internal goal setting.
    • Due to the accountant copy function, we are able to provide better service since our clients are not waiting on us to fix historical data. They can continue their operations uninterrupted.
    • The import feature certainly speeds up the process of accounting for our payroll. As previously mentioned, it takes about a minute to do our entries for payroll and check them.
    John Coleman | TrustRadius Reviewer

    Add comparison