Customer Focus vs. QuickBooks Desktop Premier

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Customer Focus
Score 9.6 out of 10
N/A
Customer Focus is solution that includes order management, inventory management, warehousing, CMS, E-mail marketing, CRM, and general accounting functions. E-Commerce web stores are also included in the solution.
$50
# of stores and users
QuickBooks Desktop Premier
Score 8.1 out of 10
N/A
QuickBooks Desktop Premier is an installed version of QuickBooks for general business, contractors, manufacturing and warehouse accounting, as well as nonprofits, professional services, and retail.N/A
Pricing
Customer FocusQuickBooks Desktop Premier
Editions & Modules
Standard
$50
# of stores and users
Ultimate
$99
# of stores and users
No answers on this topic
Offerings
Pricing Offerings
Customer FocusQuickBooks Desktop Premier
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$249 Site setup and trainingNo setup fee
Additional Details
More Pricing Information
Community Pulse
Customer FocusQuickBooks Desktop Premier
Top Pros
Top Cons
Features
Customer FocusQuickBooks Desktop Premier
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Customer Focus
9.2
1 Ratings
18% above category average
QuickBooks Desktop Premier
-
Ratings
Product catalog & listings9.01 Ratings00 Ratings
Product management9.01 Ratings00 Ratings
Bulk product upload10.01 Ratings00 Ratings
Branding9.01 Ratings00 Ratings
Mobile storefront9.01 Ratings00 Ratings
Product variations9.01 Ratings00 Ratings
Website integration10.01 Ratings00 Ratings
Visual customization9.01 Ratings00 Ratings
CMS9.01 Ratings00 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Customer Focus
9.0
1 Ratings
17% above category average
QuickBooks Desktop Premier
-
Ratings
Checkout user experience9.01 Ratings00 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Customer Focus
8.0
1 Ratings
7% above category average
QuickBooks Desktop Premier
-
Ratings
Personalized recommendations9.01 Ratings00 Ratings
SEO7.01 Ratings00 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Customer Focus
9.0
1 Ratings
15% above category average
QuickBooks Desktop Premier
-
Ratings
Shipping9.01 Ratings00 Ratings
Custom functionality9.01 Ratings00 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Customer Focus
-
Ratings
QuickBooks Desktop Premier
8.9
47 Ratings
21% above category average
Pay calculation00 Ratings7.046 Ratings
Benefit plan administration00 Ratings10.020 Ratings
Direct deposit files00 Ratings8.036 Ratings
Salary revision and increment management00 Ratings9.927 Ratings
Reimbursement management00 Ratings9.529 Ratings
Customization
Comparison of Customization features of Product A and Product B
Customer Focus
-
Ratings
QuickBooks Desktop Premier
1.3
20 Ratings
136% below category average
API for custom integration00 Ratings1.315 Ratings
Plug-ins00 Ratings1.320 Ratings
Security
Comparison of Security features of Product A and Product B
Customer Focus
-
Ratings
QuickBooks Desktop Premier
7.4
49 Ratings
6% below category average
Single sign-on capability00 Ratings4.943 Ratings
Role-based user permissions00 Ratings10.040 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Customer Focus
-
Ratings
QuickBooks Desktop Premier
6.9
57 Ratings
7% below category average
Dashboards00 Ratings4.948 Ratings
Standard reports00 Ratings7.956 Ratings
Custom reports00 Ratings7.954 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
Customer Focus
-
Ratings
QuickBooks Desktop Premier
7.1
60 Ratings
1% below category average
Accounts payable00 Ratings7.058 Ratings
Accounts receivable00 Ratings7.059 Ratings
Cash management00 Ratings8.054 Ratings
Bank reconciliation00 Ratings8.057 Ratings
Expense management00 Ratings6.156 Ratings
Time tracking00 Ratings5.028 Ratings
Fixed asset management00 Ratings5.139 Ratings
Multi-currency support00 Ratings9.018 Ratings
Multi-division support00 Ratings7.033 Ratings
Regulations compliance00 Ratings1.819 Ratings
Electronic tax filing00 Ratings10.028 Ratings
Self-service portal00 Ratings8.017 Ratings
Global Financial Support00 Ratings9.03 Ratings
Primary and Secondary Ledgers00 Ratings7.06 Ratings
Intercompany Accounting00 Ratings9.08 Ratings
Localizations00 Ratings5.01 Ratings
Journals and Reconciliations00 Ratings7.014 Ratings
Enterprise Accounting00 Ratings9.05 Ratings
Configurable Accounting00 Ratings7.16 Ratings
Centralized Rules Framework00 Ratings9.93 Ratings
Standardized Processes00 Ratings4.37 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
Customer Focus
-
Ratings
QuickBooks Desktop Premier
2.9
36 Ratings
79% below category average
Inventory tracking00 Ratings1.735 Ratings
Automatic reordering00 Ratings1.015 Ratings
Location management00 Ratings8.019 Ratings
Manufacturing module00 Ratings1.017 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
Customer Focus
-
Ratings
QuickBooks Desktop Premier
7.0
38 Ratings
1% below category average
Pricing00 Ratings10.030 Ratings
Order entry00 Ratings10.031 Ratings
Credit card processing00 Ratings7.027 Ratings
Cost of goods sold00 Ratings6.334 Ratings
Order Orchestration00 Ratings10.03 Ratings
End-to-end order visibility00 Ratings1.04 Ratings
Order exception Resolution00 Ratings5.01 Ratings
Best Alternatives
Customer FocusQuickBooks Desktop Premier
Small Businesses
Ecwid by Lightspeed
Ecwid by Lightspeed
Score 10.0 out of 10
Dext Prepare (with Receipt Bank)
Dext Prepare (with Receipt Bank)
Score 9.2 out of 10
Medium-sized Companies
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Accounting Seed
Accounting Seed
Score 8.3 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Oracle Fusion Cloud ERP
Oracle Fusion Cloud ERP
Score 8.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Customer FocusQuickBooks Desktop Premier
Likelihood to Recommend
9.0
(1 ratings)
3.0
(63 ratings)
Likelihood to Renew
-
(0 ratings)
1.3
(12 ratings)
Usability
-
(0 ratings)
7.0
(14 ratings)
Availability
-
(0 ratings)
8.9
(5 ratings)
Performance
-
(0 ratings)
5.7
(4 ratings)
Support Rating
-
(0 ratings)
1.1
(12 ratings)
Online Training
-
(0 ratings)
1.0
(1 ratings)
Implementation Rating
-
(0 ratings)
7.2
(7 ratings)
Configurability
-
(0 ratings)
9.0
(1 ratings)
Ease of integration
-
(0 ratings)
7.0
(1 ratings)
Product Scalability
-
(0 ratings)
6.2
(4 ratings)
Vendor pre-sale
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
Customer FocusQuickBooks Desktop Premier
Likelihood to Recommend
Customer Focus, Inc.
Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
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Intuit
QuickBooks Premier is not well suited to manufacturing industries, as it cannot handle the complicated inventory requirements of raw materials, work in process, and finished goods. Retailers and Wholesalers can use QuickBooks Premier as long as they have an add-on inventory tracking program or Point of Sale system that integrates with QuickBooks. Likewise, restaurants would need specialized restaurant software that integrates with QuickBooks Premier. Non-profits can use QuickBooks Premier non-profit edition, but if they use fund accounting, it will require some complicated work-arounds. QuickBooks Premier is well-suited to most construction trades, personal and professional services providers, small retailers, and rental property owners.
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Pros
Customer Focus, Inc.
  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
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Intuit
  • The program is easy to learn and use. We can train our clients' personnel how to use the program with out difficulty.
  • It is easy for clients to generate bills and manage accounts receivable.
  • It is easy to manage accounts payable and allows clients to pay their bills electronically.
  • Transactions can be imported electronically for credit card and banking transactions.
  • It is easy to reconcile bank and credit card accounts.
  • We can import data generated by QuickBooks into our tax and accounting software.
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Cons
Customer Focus, Inc.
  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
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Intuit
  • I would like to be able to choose how i want to view accounts receivable aging. I would like some flexibility to sort and choose how to present the data.
  • For a seasoned accountant, I would like to see some of the restrictive controls that are in place for novices to be able to be relaxed so that I can easily make some entries and adjust some balances that ordinarily a regular user would not be able to do.
  • I would like to see an easy way to clear old outstanding checks that need to be reversed without affecting prior balances/history.
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Likelihood to Renew
Customer Focus, Inc.
No answers on this topic
Intuit
Because we have been extremely happy with the product and our organization tends to be creatures of habit. We rarely leave a product that works this well for the latest and greatest. Typically we follow the "if it's not broken, don't fix it rule". While QB does make changes we typically just roll with it. If we do find something we don't like we work through it until we fully understand its functionality.
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Usability
Customer Focus, Inc.
No answers on this topic
Intuit
QuickBooks is an amazing tool that provides all of the necessary features needed to run the finances of a company. I would like for QuickBooks to provide better resources for training. There are many features that go unused because of lack of knowledge. Procore offers chatting and calls on their platform and they make it easy and accessible to get answers and solutions.
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Reliability and Availability
Customer Focus, Inc.
No answers on this topic
Intuit
This is very reliable software, the desktop version is fast. If there is a problem, it is most likely on your own hardware!
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Performance
Customer Focus, Inc.
No answers on this topic
Intuit
It takes forever to load.
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Support Rating
Customer Focus, Inc.
No answers on this topic
Intuit
This is an awesome product and the support team is very knowledgeable. The product is mature, so there are not a lot of bugs and the support team really solves problems quickly. Usually it is a user error issue, but the support desk helps me out. I love the fact that it is US based support.
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Implementation Rating
Customer Focus, Inc.
No answers on this topic
Intuit
It is important to do your research. There are tutorial videos online that could help new user of this accounting system. These tutorials are straightforward and easily understandable.
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Alternatives Considered
Customer Focus, Inc.
Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
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Intuit
QuickBooks Premier handles most of my business functions efficiently in one package. It is not my "everything." I use Replicon for time rather than QuickBooks. I don't want my WIP data interfering with my accounting. I use PaySimple for it's web interface and back office processing. I don't have security issues since I don't have any credit card data in my possession. With today's identity theft environment, I have to protect myself as much as I can. Not having credit card data in my accounting software lets me sleep much better at night. Quicken will do basic accounting but does not have all the double entry accounting systems contained in QuickBooks. QuickBooks Online does much of the basic business functions but I don't like the pricing structure. As a professional accountant, that is very important to me. Bill.com provided a good service but the ability of QuickBooks to add bills and receipts to transactions makes it redundant.
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Scalability
Customer Focus, Inc.
No answers on this topic
Intuit
They're getting better. Still room for improvement.
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Return on Investment
Customer Focus, Inc.
  • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
  • With the information the employee can develop more personalized relationships with the client.
  • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
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Intuit
  • Since our financials are kept very up to date, it helps us compare our financial results to prior years and it is used for our internal goal setting.
  • Due to the accountant copy function, we are able to provide better service since our clients are not waiting on us to fix historical data. They can continue their operations uninterrupted.
  • The import feature certainly speeds up the process of accounting for our payroll. As previously mentioned, it takes about a minute to do our entries for payroll and check them.
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