What users are saying about
4 Ratings
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Score 9.3 out of 100
303 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Customer Focus

Customer Focus has an excellent performance as the lead manager of sales and customer service follow-up. This platform is great for all those companies that need more punctual administration for customer requirements during the process of selling or acquiring a service. Customer Focus offers an inventory management system, order management and also offers a great CRM, with which you can get excellent results if you combine these three functionalities. This platform offers an excellent communication service with clients, which helps to create a really great relationship between the company and the client.
Carmen Rodriguez | TrustRadius Reviewer

QuickBooks Desktop Premier

QuickBooks Premier is not well suited to manufacturing industries, as it cannot handle the complicated inventory requirements of raw materials, work in process, and finished goods. Retailers and Wholesalers can use QuickBooks Premier as long as they have an add-on inventory tracking program or Point of Sale system that integrates with QuickBooks. Likewise, restaurants would need specialized restaurant software that integrates with QuickBooks Premier. Non-profits can use QuickBooks Premier non-profit edition, but if they use fund accounting, it will require some complicated work-arounds. QuickBooks Premier is well-suited to most construction trades, personal and professional services providers, small retailers, and rental property owners.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Customer Focus
9.4
QuickBooks Desktop Premier
Product catalog & listings
Customer Focus
10.0
QuickBooks Desktop Premier
Product management
Customer Focus
8.0
QuickBooks Desktop Premier
Bulk product upload
Customer Focus
10.0
QuickBooks Desktop Premier
Branding
Customer Focus
9.0
QuickBooks Desktop Premier
Mobile storefront
Customer Focus
10.0
QuickBooks Desktop Premier
Product variations
Customer Focus
10.0
QuickBooks Desktop Premier
Website integration
Customer Focus
10.0
QuickBooks Desktop Premier
Visual customization
Customer Focus
8.0
QuickBooks Desktop Premier
CMS
Customer Focus
10.0
QuickBooks Desktop Premier

Online Shopping Cart

Customer Focus
9.5
QuickBooks Desktop Premier
Abandoned cart recovery
Customer Focus
9.0
QuickBooks Desktop Premier
Checkout user experience
Customer Focus
10.0
QuickBooks Desktop Premier

Online Payment System

Customer Focus
8.0
QuickBooks Desktop Premier
eCommerce security
Customer Focus
8.0
QuickBooks Desktop Premier

eCommerce Marketing

Customer Focus
9.7
QuickBooks Desktop Premier
Promotions & discounts
Customer Focus
10.0
QuickBooks Desktop Premier
Personalized recommendations
Customer Focus
9.0
QuickBooks Desktop Premier
SEO
Customer Focus
10.0
QuickBooks Desktop Premier

eCommerce Business Management

Customer Focus
9.2
QuickBooks Desktop Premier
Multi-site management
Customer Focus
8.0
QuickBooks Desktop Premier
Order processing
Customer Focus
10.0
QuickBooks Desktop Premier
Inventory management
Customer Focus
10.0
QuickBooks Desktop Premier
Shipping
Customer Focus
9.0
QuickBooks Desktop Premier
Custom functionality
Customer Focus
9.0
QuickBooks Desktop Premier

Payroll Management

Customer Focus
QuickBooks Desktop Premier
8.7
Pay calculation
Customer Focus
QuickBooks Desktop Premier
8.1
Benefit plan administration
Customer Focus
QuickBooks Desktop Premier
10.0
Direct deposit files
Customer Focus
QuickBooks Desktop Premier
8.0
Salary revision and increment management
Customer Focus
QuickBooks Desktop Premier
9.9
Reimbursement management
Customer Focus
QuickBooks Desktop Premier
7.5

Customization

Customer Focus
QuickBooks Desktop Premier
1.6
API for custom integration
Customer Focus
QuickBooks Desktop Premier
1.6
Plug-ins
Customer Focus
QuickBooks Desktop Premier
1.6

Security

Customer Focus
QuickBooks Desktop Premier
8.3
Single sign-on capability
Customer Focus
QuickBooks Desktop Premier
7.8
Role-based user permissions
Customer Focus
QuickBooks Desktop Premier
8.8

Reporting & Analytics

Customer Focus
QuickBooks Desktop Premier
8.2
Dashboards
Customer Focus
QuickBooks Desktop Premier
8.2
Standard reports
Customer Focus
QuickBooks Desktop Premier
8.6
Custom reports
Customer Focus
QuickBooks Desktop Premier
7.7

General Ledger and Configurable Accounting

Customer Focus
QuickBooks Desktop Premier
8.5
Accounts payable
Customer Focus
QuickBooks Desktop Premier
8.8
Accounts receivable
Customer Focus
QuickBooks Desktop Premier
8.9
Cash management
Customer Focus
QuickBooks Desktop Premier
8.6
Bank reconciliation
Customer Focus
QuickBooks Desktop Premier
9.4
Expense management
Customer Focus
QuickBooks Desktop Premier
9.1
Time tracking
Customer Focus
QuickBooks Desktop Premier
6.8
Fixed asset management
Customer Focus
QuickBooks Desktop Premier
8.8
Multi-currency support
Customer Focus
QuickBooks Desktop Premier
9.0
Multi-division support
Customer Focus
QuickBooks Desktop Premier
8.5
Regulations compliance
Customer Focus
QuickBooks Desktop Premier
9.4
Electronic tax filing
Customer Focus
QuickBooks Desktop Premier
8.9
Self-service portal
Customer Focus
QuickBooks Desktop Premier
8.4
Global Financial Support
Customer Focus
QuickBooks Desktop Premier
9.0
Primary and Secondary Ledgers
Customer Focus
QuickBooks Desktop Premier
7.8
Intercompany Accounting
Customer Focus
QuickBooks Desktop Premier
9.0
Localizations
Customer Focus
QuickBooks Desktop Premier
5.0
Journals and Reconciliations
Customer Focus
QuickBooks Desktop Premier
9.0
Enterprise Accounting
Customer Focus
QuickBooks Desktop Premier
9.0
Configurable Accounting
Customer Focus
QuickBooks Desktop Premier
7.1
Centralized Rules Framework
Customer Focus
QuickBooks Desktop Premier
9.9
Standardized Processes
Customer Focus
QuickBooks Desktop Premier
8.1

Inventory Management

Customer Focus
QuickBooks Desktop Premier
7.7
Inventory tracking
Customer Focus
QuickBooks Desktop Premier
7.1
Automatic reordering
Customer Focus
QuickBooks Desktop Premier
8.0
Location management
Customer Focus
QuickBooks Desktop Premier
8.0
Manufacturing module
Customer Focus
QuickBooks Desktop Premier
7.7

Order Management

Customer Focus
QuickBooks Desktop Premier
7.2
Pricing
Customer Focus
QuickBooks Desktop Premier
6.2
Order entry
Customer Focus
QuickBooks Desktop Premier
8.4
Credit card processing
Customer Focus
QuickBooks Desktop Premier
9.0
Cost of goods sold
Customer Focus
QuickBooks Desktop Premier
8.6
Order Orchestration
Customer Focus
QuickBooks Desktop Premier
7.0
End-to-end order visibility
Customer Focus
QuickBooks Desktop Premier
6.0
Order exception Resolution
Customer Focus
QuickBooks Desktop Premier
5.0

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

QuickBooks Desktop Premier

  • The program is easy to learn and use. We can train our clients' personnel how to use the program with out difficulty.
  • It is easy for clients to generate bills and manage accounts receivable.
  • It is easy to manage accounts payable and allows clients to pay their bills electronically.
  • Transactions can be imported electronically for credit card and banking transactions.
  • It is easy to reconcile bank and credit card accounts.
  • We can import data generated by QuickBooks into our tax and accounting software.
Anonymous | TrustRadius Reviewer

Cons

Customer Focus

  • Customer Focus is not able to integrate with our email marketing system, therefore, it is more complicated for us to use the data collected on this platform, to be able to obtain results in our email commerce.
  • The process of setting up automated responses for clients is a bit complex. It is not the typical software that is configured in a couple of weeks, I had complications when configuring the automated responses for the clients' requirements.
Carmen Rodriguez | TrustRadius Reviewer

QuickBooks Desktop Premier

  • I would like to be able to choose how i want to view accounts receivable aging. I would like some flexibility to sort and choose how to present the data.
  • For a seasoned accountant, I would like to see some of the restrictive controls that are in place for novices to be able to be relaxed so that I can easily make some entries and adjust some balances that ordinarily a regular user would not be able to do.
  • I would like to see an easy way to clear old outstanding checks that need to be reversed without affecting prior balances/history.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Customer Focus

No score
No answers yet
No answers on this topic

QuickBooks Desktop Premier

QuickBooks Desktop Premier 1.3
Based on 12 answers
Because we have been extremely happy with the product and our organization tends to be creatures of habit. We rarely leave a product that works this well for the latest and greatest. Typically we follow the "if it's not broken, don't fix it rule". While QB does make changes we typically just roll with it. If we do find something we don't like we work through it until we fully understand its functionality.
Tracie Jones | TrustRadius Reviewer

Usability

Customer Focus

No score
No answers yet
No answers on this topic

QuickBooks Desktop Premier

QuickBooks Desktop Premier 9.0
Based on 12 answers
QuickBooks is an amazing tool that provides all of the necessary features needed to run the finances of a company. I would like for QuickBooks to provide better resources for training. There are many features that go unused because of lack of knowledge. Procore offers chatting and calls on their platform and they make it easy and accessible to get answers and solutions.
Phillip Li | TrustRadius Reviewer

Reliability and Availability

Customer Focus

No score
No answers yet
No answers on this topic

QuickBooks Desktop Premier

QuickBooks Desktop Premier 8.9
Based on 5 answers
This is very reliable software, the desktop version is fast. If there is a problem, it is most likely on your own hardware!
Silvia Evans | TrustRadius Reviewer

Performance

Customer Focus

No score
No answers yet
No answers on this topic

QuickBooks Desktop Premier

QuickBooks Desktop Premier 5.7
Based on 4 answers
It takes forever to load.
Anonymous | TrustRadius Reviewer

Support Rating

Customer Focus

No score
No answers yet
No answers on this topic

QuickBooks Desktop Premier

QuickBooks Desktop Premier 8.0
Based on 10 answers
This is an awesome product and the support team is very knowledgeable. The product is mature, so there are not a lot of bugs and the support team really solves problems quickly. Usually it is a user error issue, but the support desk helps me out. I love the fact that it is US based support.
Silvia Evans | TrustRadius Reviewer

Implementation Rating

Customer Focus

No score
No answers yet
No answers on this topic

QuickBooks Desktop Premier

QuickBooks Desktop Premier 7.2
Based on 7 answers
It is important to do your research. There are tutorial videos online that could help new user of this accounting system. These tutorials are straightforward and easily understandable.
Cristine Delos Santos | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

QuickBooks Desktop Premier

QuickBooks Premier handles most of my business functions efficiently in one package. It is not my "everything." I use Replicon for time rather than QuickBooks. I don't want my WIP data interfering with my accounting. I use PaySimple for it's web interface and back office processing. I don't have security issues since I don't have any credit card data in my possession. With today's identity theft environment, I have to protect myself as much as I can. Not having credit card data in my accounting software lets me sleep much better at night. Quicken will do basic accounting but does not have all the double entry accounting systems contained in QuickBooks. QuickBooks Online does much of the basic business functions but I don't like the pricing structure. As a professional accountant, that is very important to me. Bill.com provided a good service but the ability of QuickBooks to add bills and receipts to transactions makes it redundant.
Andrea Campbell, CPA,CITP | TrustRadius Reviewer

Scalability

Customer Focus

No score
No answers yet
No answers on this topic

QuickBooks Desktop Premier

QuickBooks Desktop Premier 6.2
Based on 4 answers
They're getting better. Still room for improvement.
Anonymous | TrustRadius Reviewer

Return on Investment

Customer Focus

  • Better interaction with clients, I managed to obtain a perfect communication with each client who agreed to the acquisition of our banking services.
  • Better order and inventory management for my entire company. I managed to manage all customer orders in the same panel, in addition, this made it easier to meet the requirements of each order.
  • Visualization of the interests of the clients. Customer Focus did not provide detailed reports on what kinds of products or services have attracted the most attention from customers.
Carmen Rodriguez | TrustRadius Reviewer

QuickBooks Desktop Premier

  • Since our financials are kept very up to date, it helps us compare our financial results to prior years and it is used for our internal goal setting.
  • Due to the accountant copy function, we are able to provide better service since our clients are not waiting on us to fix historical data. They can continue their operations uninterrupted.
  • The import feature certainly speeds up the process of accounting for our payroll. As previously mentioned, it takes about a minute to do our entries for payroll and check them.
John Coleman | TrustRadius Reviewer

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249*

* Site setup and training

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

QuickBooks Desktop Premier

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

QuickBooks Desktop Premier Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Customer Focus
9.0
QuickBooks Desktop Premier
8.9

Likelihood to Renew

Customer Focus
QuickBooks Desktop Premier
1.3

Usability

Customer Focus
QuickBooks Desktop Premier
9.0

Reliability and Availability

Customer Focus
QuickBooks Desktop Premier
8.9

Performance

Customer Focus
QuickBooks Desktop Premier
5.7

Support Rating

Customer Focus
QuickBooks Desktop Premier
8.0

Online Training

Customer Focus
QuickBooks Desktop Premier
1.0

Implementation Rating

Customer Focus
QuickBooks Desktop Premier
7.2

Scalability

Customer Focus
QuickBooks Desktop Premier
6.2

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