What users are saying about
Top Rated
218 Ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.4 out of 100
Top Rated
218 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Feature Set Ratings

  • Customer Focus ranks higher in 4 feature sets: Online Storefront, Online Shopping Cart, eCommerce Marketing, eCommerce Business Management

Online Storefront

9.2

Customer Focus

92%
8.1

WooCommerce

81%
Customer Focus ranks higher in 9/9 features

Product catalog & listings

9.0
90%
1 Rating
8.2
82%
82 Ratings

Product management

9.0
90%
1 Rating
8.3
83%
83 Ratings

Bulk product upload

10.0
100%
1 Rating
8.1
81%
67 Ratings

Branding

9.0
90%
1 Rating
8.1
81%
72 Ratings

Mobile storefront

9.0
90%
1 Rating
7.9
79%
76 Ratings

Product variations

9.0
90%
1 Rating
7.9
79%
76 Ratings

Website integration

10.0
100%
1 Rating
9.1
91%
83 Ratings

Visual customization

9.0
90%
1 Rating
7.5
75%
80 Ratings

CMS

9.0
90%
1 Rating
7.9
79%
62 Ratings

Online Shopping Cart

9.0

Customer Focus

90%
7.3

WooCommerce

73%
Customer Focus ranks higher in 1/2 features

Checkout user experience

9.0
90%
1 Rating
7.8
78%
79 Ratings

Abandoned cart recovery

N/A
0 Ratings
6.8
68%
51 Ratings

eCommerce Marketing

8.0

Customer Focus

80%
7.8

WooCommerce

78%
WooCommerce ranks higher in 2/3 features

Personalized recommendations

9.0
90%
1 Rating
7.6
76%
65 Ratings

SEO

7.0
70%
1 Rating
8.0
80%
71 Ratings

Promotions & discounts

N/A
0 Ratings
7.9
79%
79 Ratings

eCommerce Business Management

9.0

Customer Focus

90%
8.1

WooCommerce

81%
WooCommerce ranks higher in 3/5 features

Shipping

9.0
90%
1 Rating
7.9
79%
73 Ratings

Custom functionality

9.0
90%
1 Rating
8.4
84%
74 Ratings

Multi-site management

N/A
0 Ratings
7.9
79%
40 Ratings

Order processing

N/A
0 Ratings
8.4
84%
78 Ratings

Inventory management

N/A
0 Ratings
8.1
81%
77 Ratings

Online Payment System

Customer Focus

Feature Set Not Supported
N/A
8.1

WooCommerce

81%
WooCommerce ranks higher in 1/1 features

eCommerce security

N/A
0 Ratings
8.1
81%
74 Ratings

Attribute Ratings

  • Customer Focus is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Customer Focus

90%
1 Rating
8.6

WooCommerce

86%
83 Ratings

Likelihood to Renew

Customer Focus

N/A
0 Ratings
10.0

WooCommerce

100%
3 Ratings

Usability

Customer Focus

N/A
0 Ratings
7.5

WooCommerce

75%
3 Ratings

Support Rating

Customer Focus

N/A
0 Ratings
5.0

WooCommerce

50%
1 Rating

Likelihood to Recommend

Customer Focus

Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
Marlon Seijas | TrustRadius Reviewer

WooCommerce

[WooCommerce] does really well for simple stores that don't have a lot of products. It's really easy to set up and get products added so people can purchase them online. It's not the best for really complicated stores with products that need a lot of customization; you have to find 3rd-party plugins to add additional functionality to your store and sometimes those can create conflicts between one another.
Anonymous | TrustRadius Reviewer

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

WooCommerce

  • Keeps track of product inventory, including details of product variations such as colors and sizes if required.
  • Keeps track of orders so that the shopkeeper has one place to log in and see the status and history of orders to her shop.
  • Creates shop-related pages automatically. Once you add one or more products, they will automatically appear on your shop home page. Additionally, pages for viewing shopping carts and for checking out are automatically created.
Felicia Betancourt | TrustRadius Reviewer

Cons

Customer Focus

  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
Marlon Seijas | TrustRadius Reviewer

WooCommerce

  • Because of how the Wordpress database is structured, WooCommerce isn't great for large or complex e-commerce sites.
  • More out-of-the-box options would be nice within the base software.
  • Because add-on plugins are developed by 3rd parties, sometimes you get conflicts that break things.
Anonymous | TrustRadius Reviewer

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249

Starting Price

$50 # of stores and users

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

WooCommerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

WooCommerce Editions & Modules

Additional Pricing Details
Contact sales team for pricing

Likelihood to Renew

Customer Focus

No score
No answers yet
No answers on this topic

WooCommerce

WooCommerce 10.0
Based on 3 answers
Despite very rare glitches, more connected to an excessive number of plugins, that affect the speed of the site, we are extremely satisfied with the platform, the ability to import and export products, even though we just export them, as we have our proprietary system for updating inventories. We love the ease of upgrading, enhancing, innovating, and the freedom we have to do whatever we want, which is a plus, when you consider Shopify can take down your whole store as they please, if they think you aren't abiding to their TOS or their ever changing set of rules.
Rick Fitzgerald | TrustRadius Reviewer

Usability

Customer Focus

No score
No answers yet
No answers on this topic

WooCommerce

WooCommerce 7.5
Based on 3 answers
I gave it lots of points for being a simple product that instantly gives you a store. Very intuitive and simple for the client to update or implement. Loses LOTS of points when you want to do anything besides just sell stuff (coupons, etc) then it makes you pay big money for the add-ons and makes it difficult and time-intensive to develop your own.
Katie Miller | TrustRadius Reviewer

Support Rating

Customer Focus

No score
No answers yet
No answers on this topic

WooCommerce

WooCommerce 5.0
Based on 1 answer
not muh support
Anonymous | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

WooCommerce

We were pretty sure we wanted a WordPress site so that we had more control over the site itself, having been burned by third-party vendor sites before. The fact that WooCommerce integrates so well with WordPress was a big selling point for us. Magento would have been too heavy of a lift for our small dev team and we didn't want to rely on Shopify or BigCommerce (though all of those products could have their merits for other projects or clients).
Anonymous | TrustRadius Reviewer

Return on Investment

Customer Focus

  • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
  • With the information the employee can develop more personalized relationships with the client.
  • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
Marlon Seijas | TrustRadius Reviewer

WooCommerce

  • Positive: low cost to start up, and allowed us to start selling right away.
  • Negative: better plug-ins have a high cost of entry. For example if you want to do subscriptions you need a paid plugin for it.
  • Positive: easily integrates with PayPal and Stripe.
Justin Esgar | TrustRadius Reviewer

Add comparison