What users are saying about
21 Ratings
21 Ratings
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Score 8.9 out of 100
115 Ratings
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Score 8.1 out of 100

Feature Set Ratings

    Sales Force Automation

    Customer.io

    Feature Set Not Supported
    N/A
    8.8

    Oracle CRM On Demand

    88%
    Oracle CRM On Demand ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    9.4
    94%
    10 Ratings

    Workflow management

    N/A
    0 Ratings
    8.9
    89%
    9 Ratings

    Territory management

    N/A
    0 Ratings
    9.4
    94%
    9 Ratings

    Opportunity management

    N/A
    0 Ratings
    9.3
    93%
    10 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    9.0
    90%
    7 Ratings

    Contract management

    N/A
    0 Ratings
    7.7
    77%
    9 Ratings

    Quote & order management

    N/A
    0 Ratings
    8.5
    85%
    9 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.3
    83%
    9 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    8.3
    83%
    8 Ratings

    Customer Service & Support

    Customer.io

    Feature Set Not Supported
    N/A
    8.5

    Oracle CRM On Demand

    85%
    Oracle CRM On Demand ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    8.5
    85%
    9 Ratings

    Call center management

    N/A
    0 Ratings
    8.7
    87%
    9 Ratings

    Help desk management

    N/A
    0 Ratings
    8.1
    81%
    9 Ratings

    Marketing Automation

    Customer.io

    Feature Set Not Supported
    N/A
    8.8

    Oracle CRM On Demand

    88%
    Oracle CRM On Demand ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.9
    89%
    9 Ratings

    Email marketing

    N/A
    0 Ratings
    8.8
    88%
    8 Ratings

    CRM Project Management

    Customer.io

    Feature Set Not Supported
    N/A
    8.7

    Oracle CRM On Demand

    87%
    Oracle CRM On Demand ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.3
    83%
    8 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    9.7
    97%
    8 Ratings

    Reporting

    N/A
    0 Ratings
    8.3
    83%
    8 Ratings

    CRM Reporting & Analytics

    Customer.io

    Feature Set Not Supported
    N/A
    8.4

    Oracle CRM On Demand

    84%
    Oracle CRM On Demand ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.7
    87%
    9 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.6
    86%
    9 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.0
    80%
    9 Ratings

    Customization

    Customer.io

    Feature Set Not Supported
    N/A
    8.4

    Oracle CRM On Demand

    84%
    Oracle CRM On Demand ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.9
    89%
    10 Ratings

    Custom objects

    N/A
    0 Ratings
    8.1
    81%
    10 Ratings

    Scripting environment

    N/A
    0 Ratings
    8.0
    80%
    8 Ratings

    API for custom integration

    N/A
    0 Ratings
    8.7
    87%
    9 Ratings

    Security

    Customer.io

    Feature Set Not Supported
    N/A
    9.4

    Oracle CRM On Demand

    94%
    Oracle CRM On Demand ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    9.0
    90%
    8 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    9.9
    99%
    10 Ratings

    Social CRM

    Customer.io

    Feature Set Not Supported
    N/A
    9.9

    Oracle CRM On Demand

    99%
    Oracle CRM On Demand ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    9.8
    98%
    6 Ratings

    Social engagement

    N/A
    0 Ratings
    9.9
    99%
    6 Ratings

    Integrations with 3rd-party Software

    Customer.io

    Feature Set Not Supported
    N/A
    8.6

    Oracle CRM On Demand

    86%
    Oracle CRM On Demand ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    8.5
    85%
    9 Ratings

    Compensation management

    N/A
    0 Ratings
    8.8
    88%
    8 Ratings

    Platform

    Customer.io

    Feature Set Not Supported
    N/A
    9.3

    Oracle CRM On Demand

    93%
    Oracle CRM On Demand ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    9.3
    93%
    7 Ratings

    Attribute Ratings

    • Customer.io is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.8

    Customer.io

    98%
    8 Ratings
    8.2

    Oracle CRM On Demand

    82%
    11 Ratings

    Usability

    Customer.io

    N/A
    0 Ratings
    9.0

    Oracle CRM On Demand

    90%
    1 Rating

    Implementation Rating

    Customer.io

    N/A
    0 Ratings
    10.0

    Oracle CRM On Demand

    100%
    2 Ratings

    Likelihood to Recommend

    Customer.io

    This tool is well-suited for companies looking to run email marketing campaigns or send out newsletters regularly to their users/customers. The workflow setup is especially useful for companies who want to send specific emails based on user behavior - i.e. they've not logged in recently, have bought a specific product, haven't opened any emails, etc. This could also be useful for freelancers like me since you can create different workspaces within Customer.io. I have configured it this way to handle email marketing for a few of my clients, and the software keeps everything organized and separate. This might not be the best tool for small businesses, considering the price. It may be better to start out with a cheaper email marketing tool, and then if/when necessary, scale-up with a tool like Customer.io.
    Jasmine Reyes | TrustRadius Reviewer

    Oracle CRM On Demand

    I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
    Rose Kipkemoi | TrustRadius Reviewer

    Pros

    Customer.io

    • Managing users, attributes and events. You are easily able to modify any user, based on their ID, and add or remove attributes, assign events to them. That makes it very easy to segment later and to assign them to several campaigns based on behavior. Just a warning: this integration isn't so easy (at least it wasn't for us).
    • Creating workflows of campaigns is very easy. You can quickly create behavioral campaigns based on attributes, segments and add elements to the workflow. You can send an email, then wait, then send another, then exit the campaign if they converted, etc. The workflow is easy to configure and very powerful for automation.
    • We don't use many email templates (we make them in MJML) but it's very easy to add senders, to change templates and in general to test designs.
    • Deliverability works very well, at least for us. It sends emails pretty fast and without issues.
    • Exporting is very quick and easy. Importing wasn't a feature until recently, but it works well too.
    • Seeing activity it's also useful. In general, logs are awesome (be it of a customer, of activity on the site, email sends, etc.).
    • We don't use environments, but it might be very useful for a bigger company.
    Santiago Valdés | TrustRadius Reviewer

    Oracle CRM On Demand

    • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
    • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
    • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
    • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
    Michelle Prand | TrustRadius Reviewer

    Cons

    Customer.io

    • Push notifications are very rudimentary. Everything has to be done by hand unless you're sending an extremely simple message.
    • A bit too email centric.
    • Lacks an ability to schedule messages on a daily, weekly, etc. basis.
    Joel McLean | TrustRadius Reviewer

    Oracle CRM On Demand

    • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
    • User interface / user experience definitely can and should be improved.
    • It needs a way to send automatic reports on a schedule via email.
    • Support: as usual the Oracle support tends to be tedious and lengthy.
    Cristian Bodnarasec | TrustRadius Reviewer

    Pricing Details

    Customer.io

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $150 per month

    Oracle CRM On Demand

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Usability

    Customer.io

    No score
    No answers yet
    No answers on this topic

    Oracle CRM On Demand

    Oracle CRM On Demand 9.0
    Based on 1 answer
    Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
    Rose Kipkemoi | TrustRadius Reviewer

    Implementation Rating

    Customer.io

    No score
    No answers yet
    No answers on this topic

    Oracle CRM On Demand

    Oracle CRM On Demand 10.0
    Based on 2 answers
    With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
    Michelle Prand | TrustRadius Reviewer

    Alternatives Considered

    Customer.io

    Customer.io was really the first pure, full-featured drip email program on the market and as far as I know, it's still the simplest and best overall for that specific function. SendGrid has also added drip campaign features, but I would seriously evaluate Customer.io against any other drip email provider because they really have all the key elements you need to make it work.
    Sean Anderson | TrustRadius Reviewer

    Oracle CRM On Demand

    Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Customer.io

    • Fast testing for new products to specific groups. It saves a lot of time and money.
    • Removed workload from marketing = more time to make it better.
    • Better contact with specific groups, seeing a increase in sales because of this.
    Mike Koolwijk | TrustRadius Reviewer

    Oracle CRM On Demand

    • A single platform for tracking, reporting, and control of all data and clients records
    • Manageable outsourcing for development and support functions for the applications we need to use.
    • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
    Anonymous | TrustRadius Reviewer

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